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IA for VUI: The Blueprints of Conversation

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A talk for World Information Architecture Day about the intersection of information architecture and voice user interface design. It goes through the mechanics of creating Voice User Flows, the blueprints for VUI applications.

Publié dans : Design
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IA for VUI: The Blueprints of Conversation

  1. 1. IA for VUI The Blueprints of Conversation Jeff Humble Head of Design JeffBumbles
  2. 2. Jeff Humble Head of Design JeffBumbles • Abbreviations Made For Each Other • Building Blocks of VUI • Shaping Your Voice Architecture
  3. 3. I AM NOT AN EXPERT
  4. 4. • Abbreviations Made For Each Other • Building Blocks of VUI • Shaping Your Voice Architecture
  5. 5. IA Abbreviations Made For Each Other VUI
  6. 6. Information Architecture
  7. 7. Information Architecture: 1. The structural design of shared information environments 2. The synthesis of organisation, labelling, search, and navigation systems within digital, physical, and cross- channel ecosystems 3. The art and science of shaping information products and experiences to support usability, findability, and understanding
  8. 8. I.A. is all about ease of use through planned structure
  9. 9. What’s the structure of a voice experience?
  10. 10. How would an information architect structure a conversation?
  11. 11. Voice User Flow
  12. 12. Voice User Flows = Blueprints for VUI Design
  13. 13. Voice User Flow
  14. 14. Voice User Flow
  15. 15. Voice User Flow
  16. 16. Smart Assistant companies claim their speech recognition software is now at 5.5% word error rate. Humans average around 5.1%
  17. 17. DEVICE APP PLATFORM Siri Google Assistant ! !! ! ! ! !! !
  18. 18. • Age • Gender • Regional Background • Personality • Current Emotional State
  19. 19. Hey Joe. You sound sick. Shall I cancel your 9AM meeting and make you a hot tea? Ugh…Morgen, Google
  20. 20. • Abbreviations Made For Each Other • Building Blocks of VUI • Shaping Your Voice Architecture
  21. 21. Voice Flow Foundations
  22. 22. The Building Blocks
  23. 23. Terminators
  24. 24. Decision Nodes
  25. 25. States
  26. 26. Hang in there…
  27. 27. Prompts and Loops
  28. 28. System Actions
  29. 29. Notes
  30. 30. Responses
  31. 31. The Building Blocks
  32. 32. • Abbreviations Made For Each Other • Building Blocks of VUI • Shaping Your Voice Architecture
  33. 33. Shaping Your Voice Architecture
  34. 34. Start With Good User Stories
  35. 35. Start With Good User Stories • Story 1: As a user, I want to set an alarm for any time so I wake up when I need to. • Story 2: As a busy traveler, I want to set multiple alarms so I don’t miss my flight in case I sleep through the first one. • Story 3: As a user, I want to cancel an alarm if I decide I want to sleep in the following morning. • Story 4: As a user, I want to be able to finish setting an alarm even if I forgot some information at the beginning • Story 5: When I have an early meeting later in the week, I want to be able to set an alarm for the future so I can plan ahead easily. • Story 6: As a user, I want to be able to snooze an alarm with my voice so I can get a little more sleep. • Story 7: As a user, I want to be able to turn off an alarm with my voice so I can stop the buzzing without having to get out of bed.
  36. 36. Group These User Stories Based on Intent • Story 1: As a user, I want to set an alarm for any time so I wake up when I need to. • Story 2: As a busy traveler, I want to set multiple alarms so I don’t miss my flight in case I sleep through the first one. • Story 3: As a user, I want to cancel an alarm if I decide I want to sleep in the following morning. • Story 4: As a user, I want to be able to finish setting an alarm even if I forgot some information at the beginning • Story 5: When I have an early meeting later in the week, I want to be able to set an alarm for the future so I can plan ahead easily. • Story 6: As a user, I want to be able to snooze an alarm with my voice so I can get a little more sleep. • Story 7: As a user, I want to be able to turn off an alarm with my voice so I can stop the buzzing without having to get out of bed.
  37. 37. Set Alarm Set Alarm Cancel Alarm Set Alarm Set Alarm Snooze Alarm Cancel Alarm • Story 1: As a user, I want to set an alarm for any time so I wake up when I need to. • Story 2: As a busy traveler, I want to set multiple alarms so I don’t miss my flight in case I sleep through the first one. • Story 3: As a user, I want to cancel an alarm if I decide I want to sleep in the following morning. • Story 4: As a user, I want to be able to finish setting an alarm even if I forgot some information at the beginning • Story 5: When I have an early meeting later in the week, I want to be able to set an alarm for the future so I can plan ahead easily. • Story 6: As a user, I want to be able to snooze an alarm with my voice so I can get a little more sleep. • Story 7: As a user, I want to be able to turn off an alarm with my voice so I can stop the buzzing without having to get out of bed. Group These User Stories Based on Intent
  38. 38. Set Alarm Set Alarm Cancel Alarm Set Alarm Set Alarm Snooze Alarm Cancel Alarm • Story 1: As a user, I want to set an alarm for any time so I wake up when I need to. • Story 2: As a busy traveler, I want to set multiple alarms so I don’t miss my flight in case I sleep through the first one. • Story 3: As a user, I want to cancel an alarm if I decide I want to sleep in the following morning. • Story 4: As a user, I want to be able to finish setting an alarm even if I forgot some information at the beginning • Story 5: When I have an early meeting later in the week, I want to be able to set an alarm for the future so I can plan ahead easily. • Story 6: As a user, I want to be able to snooze an alarm with my voice so I can get a little more sleep. • Story 7: As a user, I want to be able to turn off an alarm with my voice so I can stop the buzzing without having to get out of bed. Group These User Stories Based on Intent A. Set Alarm B. Cancel Alarm C. Snooze Alarm
  39. 39. A. Set Alarm B. Cancel Alarm C. Snooze Alarm
  40. 40. YES NO
  41. 41. Voice User Flow to Script
  42. 42. Scripts Based On Intent
  43. 43. Dialogs
  44. 44. VUI Inform ation Architecture
  45. 45. Thanks Jeff Humble Head of Design JeffBumbles

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