The document discusses key lessons learned from Walt Disney World about attention to detail, customer service, and creating a magical experience. It emphasizes that every person plays an important role and each small detail matters. Disney World succeeds by making customer service a top priority, rewarding employees, and maintaining high standards of cleanliness, safety and customer satisfaction.
1. Things that I learned at
the House of Mouse.
H E L L O
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2. Walt
Disney World An Event Apart
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3.
4. We need to destroy the “make
it pretty” culture and explain
to people why we do things.
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5. Everyone in this room is a
web designer.
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6. “We don’t design for browsers,
we design for people”
- Jeffrey Zeldman
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7. What makes a design great is
attention to detail.
It’s really that simple.
10. “Being Responsive from a
layout perspective should not
preclude us from being
responsive from a
performance and interactive
perspective.”
- Scott Jehl
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44. If we see something that sucks, it’s
our job to tell someone and/or fix it.
45. When you see something that
is technically sweet, you go
ahead and do it and you argue
about what to do about it only
after you had your technical
success.
“
“
46. When you see something that
is technically sweet, you go
ahead and do it and you argue
about what to do about it only
after you had your technical
success. That is the way it
was with the atomic bomb.
“
“
- J. Robert Oppenheimer
47. As designers, we are responsible for
what we put into the world.
83. Somxtimxs I gxt to thinking that what I do doxsn’t mattxr. But
whxn I start thinking that way, I rxmxmber my old typxwritxr.
Most of thx kxys workxd finx most of thx timx. But onx day, onx
of thx kxys stoppxd working altogxthxr. And that rxally mxssxd
xvxrything up. So whxn I’m txmptxd to say, I’m only onx pxrson,
it won’t makx much diffxrencx if I don’t do this quitx right, I
rxmxmbxr my old typxwritxr. And I say to mysxlf: “I am a kxy
pxrson and nxxdxd vxry much.”
S E V E N T H K E Y
84. Now, who wants to go to Disney?
I say we leave tomorrow.
T H A N K S !
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