Introduction to microsoft teams app templates
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Introduction to microsoft teams app templates
- 1. Powered By #LightUp INTRODUCTION TO MICROSOFT TEAMS APP TEMPLATES By Jenkins NS
- 2. Jenkins NS Office Development MVP | MCT | Solution Architect | International Speaker 16+ Years of experience Microsoft Teams, Power Platform and SPFx Specialist International Speaker | Blogger | Trainer SPS Bangalore Organizer aOS Ambassador @jenkinsns https://www.facebook.com/msteamsinfo in/jenkinsns jenkinsns@gmail.com http://www.jenkinsblogs.com jenkinsns https://www.facebook.com/spfxinfo/ https://www.youtube.com/user/jenkinsns
- 3. Donate
- 4. Powered By
- 5. Feedback Speaker Feedback Event Feedback
- 7. Microsoft Teams The fastest growing business application in Microsoft history 13M+ daily active users and 19M+ weekly active users 13M+ More than 500,000 organizations use Teams 500,000+ 91 Fortune 100 companies use Teams 91% In 181 markets with support for 53 languages and growing 53+ Over 200 organizations have 10,000 or more active users 10,000+
- 8. Microsoft Teams Platform build experiences that people love Communicate through chat, meetings & calls Collaborate with deeply integrated Office 365 apps Customize& extend with 3rd party apps, processes, and developer tools Work with confidence enterprise level security, compliance, and manageability Gain context without switching context Meet your people where they are Tailor your teamwork
- 9. Apps In Teams 1st Party Apps Developed by Microsoft Office 365 or Office workloads Enable better together scenarios 3rd Party Apps Not built by Microsoft Popular work applications Enabled in central location Custom Apps Built by your organization Custom for business needs Accessible by users in Teams
- 10. APP TEMPLATESAPP TEMPLATES FOR MICROSOFT TEAMS 02
- 11. App Templates for Custom Company Apps Plug n Play Experiences Community-driven, pre-built Teams apps for common line-of-business scenarios. Minimal configuration needed and no coding required. One-Click Deployment Secure, Configurable & Extensible Full Catalog: https://aka.ms/TeamsAppTemplates List Search Company Communicator FAQ Plus Icebreaker Custom Stickers Meeting Room Bot HR Support Scrum bot Celebration Bot
- 12. Contoso HR Support Contoso HR Support Tell me about Diversity/Inclusion at Contoso? Here’s what I found: HR Support Bot A bot for corporate HR teams to answer commonly asked employee questions and provide support.
- 13. Welcome cards that tells the employees at Contoso about what the bot can do A dedicated tab that contains entry points to commonly accessed SharePoint/other sites for HR tasks. Contoso HR Support Contoso HR Support
- 14. The bot responds with an answer if it is contained in the knowledgebase User can ask questions to the bot. The bot is built on top of Microsoft QnA Maker tool and leverages natural language understanding. The user can click on Ask an Expert if they want additional support The user can submit general feedback about the app or the question/answer in particular What is our benefits policy? Your benefits are determined by the options you chose during open enrollment. Follow this link to check your benefits enrollment and policy details. Contoso HR Support Contoso HR Support
- 15. The employee can request expert support as needed. Contoso HR Support I referred a friend and he joined Contoso. However, I still haven’t received my referral bonus. Contoso HR Support
- 16. Contoso HR Experts Team: Where bot posts notifications on employee ‘ask an expert’ queries. The bot posts a real-time notification to the Experts Team. Expert Team can perform light-weight ticketing operations on the incoming requests – such as assign, close, reopen. The bot maintains an audit trail of all actions, so the entire team is on the same page.Any one of the experts can provide instant help through chat at the click of a button. Yashraj Mungale is requesting support. Employee referral I referred a friend and he joined Contoso…. Contoso HR Support
- 17. Opens the underlying SharePoint site/website for additional details. The bot intelligently surfaces information when certain tags match the commonly referred HR links and drives awareness towards Contoso’s existing investments in knowledge management. For example, here the question matches the tag ‘diversity and inclusion’ for which there is an existing SharePoint site for additional details. Contoso HR Support Contoso HR Support Tell me about Diversity/Inclusion at Contoso? Here’s what I found:
- 18. Frequently accessed HR links provide a useful quick access entry point to employees from within Teams itself to existing SharePoint sites/intranet websites. On click, the article referred by the tile will open in a browser. Contoso HR Support Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore.
- 19. FAQ Plus – A simple FAQ bot that brings a human in the loop Teams Adoption Answer common employee questions about your Teams deployment New Product Rollout Answer employee questions on any new initiatives and create an immediate feedback loop with the support teams Lightweight helpdesk Create lightweight helpdesk + FAQ apps for common line of business scenarios such as HR, Marketing, Operations
- 20. Company Communicator – Send targeted communication to employees on Teams Teams Adoption Send users proactive communication on rollout of Teams Company Announcements Modernize dissemination and consumption of employee announcements Modern Learning and Development Modernize how employees receive and consume learning and development content
- 21. List Search – Search and share items within SharePoint List Customer Tracking Customer tracking, issue tracking. Bug tracking Searching, sharing and Collaborating on software bugs Company glossary Searching and sharing common company acronyms
- 22. Icebreaker – Modern Employee Engagement Conference communities CS Ready Las Vegas 2019 (1,000+ CSMs/CSAs meeting new person everyday) New employee/intern cohorts Icebreaker @ Microsoft Worldwide Commercial Business Interns (50+ interns) Employee communities Women in CSU @ Microsoft (300+ women in CSU)
- 23. Key Resources https://aka.ms/teamsapptemplates Contains overview of all available app templates, along with links to GitHub repos GitHub Repos direct link: Icebreaker bot List Search Custom Stickers Blogs: FAQ Plus - Modernize employee experience with this no-code chatbot in Teams Geekwire – Coverage on Icebreaker bot OnMicrosoft – Coverage on Icebreaker bot Icebreaker Blog – Assisted happenstance to strengthen your company culture
- 24. FAQs Are these apps secure? The app templates conform to recommended best practices around security and infrastructure, and all community submitted changes to them are reviewed to ensure continued conformance. What would it take to take these apps and deploy them in my tenant? All App Templates come with detailed deployment instructions and take minutes to set up. You don’t require a developer to deploy and use these app templates out of the box. Can everyone deploy these app templates? Typically, organizations have their own review processes to upload an app to their internal catalog. Anyone with these permissions can deploy these apps. Do these apps cost anything? These app templates are free to use as they are open-sourced. They may incur Azure consumption charges but there are free trials available.
- 25. Demo
Notes de l'éditeur
- Microsoft Teams is the fastest growing business application in Microsoft history. A couple of stats for you: 13M daily active users Over 500,000 organization are using Teams. 91% of the Fortune 100 companies use Teams. 181 markets are using Teams with support for 53 languages and growing But really the stat that I love is this stat which is over 200 organizations have 10,000 or more active users.
- [This is an animated slide. Please show it in presentation mode] [MAIN POINT TO LAND] Microsoft Teams is a hub for teamwork, a chat-based workspace that enables teams to be more productive by giving them a single and secure location that brings together everything a team needs: chats, meetings, calls, files, and tools. Microsoft Teams is one place for all the needs your teams have. Microsoft Teams delivers on four core promises to create a digital workspace for high performing teams. [COMMUNICATE] First, Microsoft Teams solves for the communication needs of a diverse workforce. Since preview, Microsoft Teams has evolved to a complete meetings and calling solution, incl. chat, voice and video, as we have completed our roadmap for bringing Skype for Business Online features and functionality into Teams. You can use Teams for informal 1:1 or group chats – directly on your phone if you’re on the go. Or you can have an open conversation in a channel. This enables people to share information in a transparent way to accelerate decision making. And it's super easy to move from a chat into a face to face meeting, helping you to bridge geographical barriers. [COLLABORATE] When it comes to collaboration, the deep Office integration enables today’s multigenerational workforce to use the Office apps they are familiar with and love - Word, Excel, PowerPoint, OneNote, SharePoint, Planner, even Power BI - right within the context of Teams. You can avoid email attachments and having to search for the latest version of a document. Teams brings all the Office 365 services together – so that you can easily share and co-author files. [CUSTOMIZE] Many of you use other services than Office 365 as well which results in you having to jump between and spend time in disparate experiences. We built Teams to be the hub for all the services and tools your teams use on a day to day basis. So, you can customize Teams with tabs, connector and bots to include the apps and services you need - <mention relevant 3rd party apps like GitHub and Trello>. We have also created an extensible platform, to enable building apps and to integrate with business processes. And for Firstline workers, Teams provides an additional set of capabilities including schedule management. [WORK WITH CONFIDENCE] Microsoft Teams comes with the enterprise grade security, compliance and manageability that you expect from Office 365 which customers tell us is a huge value add for them. ------ And that product is Microsoft Teams. And back to that Satya quote we shared earlier about Microsoft as a platform company, Core to the value of Teams is also the platform that it’s built upon. (click slide to build) which enables you to customize & extend your experience. Today, we will discuss how to unleash the real power of Teams to and create experiences that help solve the communication challenges we mentioned earlier, and deliver experiences that most organizations have only dreamt about. Now, why is a platform important? Because while every team is unique, one thing that is consistent is that every team will need a variety of apps and tools to get their work done. Since there is no such thing as a universal tool for work, the extensibility of the Teams platform delivers a universal hub for teamwork to infuse all those tools, together. Let us show you what we mean by infusing your tools, together.
- Talk track: And core to that are the investments we’ve made in the Teams Platform, allowing users & developers alike to customize and build on Teams, in order to deliver experiences that your people & customers LOVE. And when it comes to the platform and the value that our customers are seeing from it, we are seeing three distinct categories emerging: Gain context without switching context: Teams pillar of integration (the single hub for Office) but also the ability to simply curate your experience so you reduce the information overload you get every day and focus on the content that's most relevant to you to get your job done, better. INFUSION Meet Your people where they are: Bring together all the apps and tools your organization is already using, into one user interface. Guess what, for IT that means better & easier management, reduced security threats, and more time you can spend on valuable, forward-looking projects. For end users, #1 just got even better. (opportunity to share a 3rd party apps slide here) Tailoring your experience: to me, this delivers superpowers to people through proactive intelligence. This is the core to the extensibility of the Teams platform. Deliver intelligent experiences using our APIs and/or our partner community that: First: make the most difficult and time-wasting tasks at work, easy Thereafter: drive intelligence to your people that allows them to understand how they add more value to the organization, and then deliver it more efficiently & quickly
- We start with a quick overview of the types of apps in Teams. 1st Party Apps are those that are published by Microsoft. These are familiar apps like Word, excel powerpoint, and other apps like Bing News, Flows, Dynamics 365 etc. Other apps are published by other 3rd party vendors. You’ll find several of them on the Teams in-app store. <Show the store in the app at this point> Company Apps: The Microsoft Teams Company App Catalog lets you distribute your line-of-business applications that were built specifically for your organization and that you rely on to complete critical business functions to your users. Custom apps are apps that are specific to your organization, built and used specifically for users in your organization. Here’s where you’ll find apps that are specific to Microsoft as a company. These apps have been published by the global admins over at the Microsoft IT department <Show the Microsoft apps in the Teams app store? With every IT Professional’s focus on security and privacy for cloud or SaaS apps, what controls are we providing organization admins to allow or block these apps? How do admins disable company specific apps if they find issues or bugs with them?
- Notes: App templates are production-ready apps for Microsoft Teams that are community driven, open-source, and available on GitHub. Each contains detailed instructions for deploying and installing that app for your organization, providing a ready-to-use app that you can install and begin using immediately. The complete source code is available as well, so you can explore it in detail, or fork the code and alter it to meet your specific needs. Key benefits of using app templates Plug and play experience: All app templates include deployments scripts that will allow you to host all necessary services in Microsoft Azure. No coding is required to deploy the apps. Production-ready code: The app templates conform to recommended best practices around security and infrastructure, and all community submitted changes to them are reviewed to ensure continued conformance. Customizable and extensible: While all app templates are ready to deploy as they are, we provide the entire code base and deployment scripts so that you can easily customize or extend them to fit your unique needs. Detailed documentation & support: All app templates are accompanied by end-to-end documentation on solution architecture, deployment, and configuration steps. The repositories are monitored as well, so please report any issues you encounter by raising an Issue on GitHub.
- Scenario: The HR team at Contoso is rolling out a new HR support bot to enable its employees to get instant answers to mostly commonly asked HR related questions and request expert help when needed.
- Collaboration in Microsoft Teams quite often references information contained within items in a SharePoint list. Simply pasting a link to the item in question forces everyone to switch context away from the conversation, find the needed information, then return to Teams to continue the conversation. As the conversation continues typically people will have to switch back to the reference item multiple times to verify new comments and refresh their memories of the information contained within the item. This context switching creates a barrier to smooth collaboration, and is a recipe for things falling through the cracks. To help alleviate this pain, we are happy to bring to you the List Search app template. Millions of users use SharePoint to power some of the core workflows in their organizations. However, collaborating around lists can be especially tedious. Using the List Search app template in Microsoft Teams, users can insert information from SharePoint list items directly within a chat conversation to alleviate the context-switching caused when simply inserting a link into a chat. The information is inserted as an easy-to-read auto-formatted card, helping your users stay engaged in the conversation.
- Icebreaker is a Microsoft Teams bot that helps your team get closer by pairing two random team members up every week to meet. The bot makes scheduling easy by automatically suggesting free times that work for both members. Strengthen personal connections and build a tightly knit community with this app. In addition to encouraging personal connections across your entire team, the Icebreaker app can help cultivate interest-based communities within your organization. For example, you can use this app for a DevOps interest group to help ideas and best practices organically spread across your organization.