The 3 Pillars of Remote Application Development

The 3 Pillars of
Remote Application
Development

www.datavail.com 2
Agenda for
Today
Introduction
Why does Datavail care about Remote App
Dev?
Key Challenges of Remote AppDev
3 Pillars of Remote AppDev
Q&A

www.datavail.com 3
Sambit Ghosh,
Senior Vice President MSFT
Solutions
Presenter
A seasoned Senior IT Executive with 20 years’ experience
leading cross-functional teams of technical and business experts
for resolving complex problems and business challenges through
innovation.
Recognized for leadership in full P&L Management, Resource
Management, Client Relationship Management, Pre-Sales, and
Global Delivery Management.
Demonstrated ability to focus on high-payoff strategies to achieve
immediate bottom-line benefits. Proven track record of success in
developing both on-prem and cloud solutions (AWS/Azure
based) that improve the efficiency of IT and business operations.

www.datavail.com 4
1,00013
Invested $20M in IP that
improves the service
experience and drives
efficiency
1,000 technical employees
staffed 24x7
13 years
building and operating
mission critical systems
About Datavail
$20M

www.datavail.com 5www.datavail.com 5
Analytics
Core Offerings
Database
• All major relational
and NoSQL
databases
• 24x7 service for
Incident & Service
requests
• Global & ITAR
compliant delivery
Application
Development &
Management
• Sprint Team as a
Service
• .NET, Angular,
Node.js
• Digital workplace /
M365
• SharePoint
development,
support, migration
• Dynamics CRx
Infrastructure
• 24x7 Server
System
Administration
• AD management
• Desktop
management
• Migrations
• Cost optimizations
Cloud
Oracle Apps
• EBS
• Hyperion / EPM
cloud suite
• Goldengate
• 24x7 Technical
stack support
• Interface
management
• Functional AMS
• Managed service platform • 24x7 Service Desk• ServiceNow E-bonded
• 24x7 Analytics
operations
• DW & Data lake
design/build
• Master data
management
• Data integration
services
• On-prem, Cloud, Hybrid • Cloud Migrations • AWS & Azure

Remote App Dev is No Longer
OPTIONAL
COVID-19 Global Pandemic since the beginning
of the year
88% companies encouraged or required to WFH
since March
Remote App Dev is no longer OPTIONAL
Remote App Dev teams are struggling with
productivity
Resulting in stressed employees/employers

What Happens When You’re
Suddenly Working from Home?
Not all remote teams are created equal
• teams that are remote by design from the beginning
• those that were initially face-to-face but have
become remote over time
• those that suddenly and forcibly became remote
Most teams experiencing the growing pains
of remote work fall into this last category

AppDev teams need to adjust to the new reality of telecommuting for the
foreseeable future.
When implemented correctly, remote work tends to be a net benefit for
companies.
Remote workers are generally happier and more productive than their in-
office colleagues, with advantages like
• less time commuting
• location independence
• better work-life balance
Even with the stressors of the COVID-19 pandemic, 54%of employees say
that working from home has improved their productivity.
AppDev Teams Need to Adjust

Why is Datavail so
Passionate About
Remote AppDev?

www.datavail.com 11
We are
Application
Experts
We help our clients with our
Cloud, Data & Application
expertise to migrate &
modernize their application
portfolio
Cloud Migration &
Modernization
• Cloud Adoption Readiness
• TCO Analysis & Roadmaps
• Cloud Migration Assessment &
Strategy
• AWS & Azure Cloud Architecture
Microsoft 365 Digital
Workplace
• Power Automate & Power Apps
• M365 Support & Maintenance
Services
Custom Development
• Planning & Architecture
• Cloud Modernization
• New Build
• Major Enhancements
Application Management
• Monitoring & KTLO
• Service Desk
• Configuration & Admin
• Backlog Grooming
• Hotfix
• Minor Enhancements

Core App Dev Services
Planning &
Architecture
• At the heart of all
Application Services
• Review the current state
• Understand the desired state
• Architect the solution
• Plan a path to success!
Cloud
Modernization
• Assess your readiness
• Transform your application
• Rearchitect for
Microservices
• Integrate data flow &
architecture
• Migrate to Cloud hosting
• Implement your DevOps
Build New
Application
• Web
• Mobile
• Desktop
• Leverage .Net & M365
• Agile Methodology
• Work with you to fill &
prioritize your backlog
• Automate QA for
consistency & speed
Maintain &
Improve
• We keep the lights on…
You focus on running your
business
• Complete application
monitoring & admin
• Service desk
• Backlog grooming
• Minor enhancements &
Hotfixes

www.datavail.com 13
How do we
deliver these
services to
our clients?
Provide rapid application development
services via combination of
Managed/Professional Services
Through a cohesive team of fractional or
full-time resources who are geographically
dispersed
Delivered via Sprints, during which:
• specific and clearly defined work is completed
• the work is made ready for review and
• provides a clear, usable result
Via an elastic consumption model
With predictable monthly pricing

Business Agility
• Ability to incorporate changes is built in
• Add, Remove, Change features from backlog
• Multiple skill sets available via fractional team
Drives Agility and Flexibility
Complete App Dev Team
• An entire development team
• A cohesive experience team
• Fractional Resource model
Drives Cohesiveness and Velocity
What does this mean for our clients?
Elastic Service
• Scale up, Scale down as needed
• Service Delivery Manager monitors utilization
• No long term contract
Drives Scalability
Predictable Cost
• Fixed monthly fee
• Fixed per Sprint Costs
Simplifies Budgeting

Key Challenges of
Remote App Dev

We Need to Manage Fractional Resources
Ensuring we provide the Right Expertise in the Right Proportion
at the Right Time
Our Agile Dev Teams
are aligned to backlog
and scale based on
demand 1/4 DevOps Automation
1/2 Developer
1/4 Business Analyst
1/4 UX Designer
Right Sized Team

We have US, Canada, India and
Sri Lanka based delivery centers
with skill parity and senior
resources across locations.
• Domestic Onshore
• Nearshore
• Offshore
• Global
Denver
-
Toronto
-
India
-
Sri Lanka
Same Skillset
We Need to Manage Globally
Distributed Teams
Ensuring that we provide benefit of labor arbitrage while
meeting the time zone needs of our clients

Ensuring Cohesiveness in Elastic Teams
Our structure drives cohesiveness to drive quality & velocity
Our team members are all
full-time employees of
Datavail, and have worked
together for years, allowing
us to get to work quickly.
All roles within one team
are organized under one
practice lead.
Developer
Business
Analyst
QA Engineer
Practice
Lead

How do we drive Cohesion in Fractional
Teams that are geographically dispersed
while offering an elastic service
(new people joining in when needed)
and delivering in an agile
sprint-based manner?
Key Challenges for Datavail’s Remote
AppDev

The 3 Pillars of
Remote AppDev

The 3 Pillars
DevOpsPILLAR 1
CollaborationPILLAR 2
CommunicationPILLAR 3

What is DevOps?
We see it as a combination of…
Principles Practices
Enabled via…
People Process Tools
To Drive IT Agility for Our Customers

How has DevOps help us drive IT Agility
for our customers?
Agile Planning Agile Development
= Driven by a DevOps Culture
Agile Delivery Agile Operations

Our Typical Engagement Approach
Onboarding
• Architect/Team
Lead/BA/PM Assigned
• Getting Set Up with
Access
• Review Code,
Architecture, Dev
Patterns & ALM
• Improvement
Opportunities Identified
Backlog Grooming
• Onboard Development
and QA team
• Action Improvement
Opportunities
• Backlog Grooming &
Prioritization
Ongoing Sprints
• Ongoing Backlog
Grooming & Prioritization
• Ongoing Sprint
Development & QA
Ongoing Support
• 24/7 Support
• Minor Enhancements

Ongoing Sprints
Modernizing the approach to development and delivery
User Stories/Product
Backlog (ongoing)
Deployable Feature
Set & Ongoing
Support
Daily Scrum
Meeting
24 Hours
2-4 Weeks
Sprint
Backlog
User Acceptance Testing
Build & QA
Sprint Retrospective

Roles & Responsibilities in our Remote
AppDev Engagements
Product Backlog
Sprint Backlog
Daily Scrums
Weekly Status
BACKLOG
RELEASE
Customer Team
BA/PM/Lead
Product owner for the customer’s
business
Provides requirements and clarifications
Manages UAT
Participates in Usability Review
Responsible for on-going product release
and launch plans
Development Team
Onshore Delivery Team
Product owner for the development team and
Project Management
Solution Development and Technical Leadership
Provides clarifications to the development team
during backlog intake
Global Delivery Team
Develops Solution Code
QA builds out test cases
QA executes test cases and works
Offshore PM runs the daily scrums and the
weekly status meetings

Fostering a collaborative environment
End to End responsibility
Focus on the
customer’s need
Continuous
environment
Automate
Everything Possible
Key Principles We Have Adopted
Organizationally

Core Practices
Backlog
Management
CD and Release
Management
Source Control
Management
Deployment
Management
Test
Management
Application
Performance
& Monitoring
CI Build
Management
Infrastructure &
Environment
Management

How Do We Embrace DevOps Principles
and Practices within our Sprint Cycle?
KEYPRACTICESTOOLSUSED
ServiceBoost for
inbound Service
Requests
Azure DevOps Source
Repository, GIT,
BitBucket
Visual Studio Test
Automation
SonarQube
Ongoing Sprint
Backlog Grooming
Define, Assign and
Manage Development
Tasks
Automated
Regression Testing
Continuous
Integration/Build
Pipelines
Continuous
Delivery/Release
Pipelines
Collaboration ( Office 365 TEAMS/ SLACK)
PLAN DEVELOP TESTBUILD RELEASE DEPLOY
Ongoing Product
Backlog Grooming
Source Control
Management
Functional TestingBuild Automation Release Automation
Continuous
Deployment
Azure DevOps
Backlog Mgmt, JIRA
Visual Studio
Azure DevOps Defect
Management, JIRA
Azure DevOps Build
Automation
Azure DevOps
Release Automation
Azure DevOps
Release Automation

Our Tool of Choice

Examples of our DevOps Practices
Feature Management
and traceability
to user stories
Environment
configuration
& management
Code quality
monitoring
Highly visible
release process
Quality matrices in
custom DevOps
dashboards
On-demand &
scheduled
deployments
Test automation
tracking & reporting
Application &
infrastructure
monitoring

Feature Management and Traceability
to User Stories
Leverage Azure DevOps
Backlog Management & Traceability
All features tracked along with the
related User Stories

Azure DevOps Backlog Example

Azure DevOps Feature Example

Azure DevOps User Story Example

Code Quality Monitoring
Integration of industry standard
static code analysis tools to the
CI pipeline.
Continuously evaluate the
checked-in code for any
vulnerabilities or bad practices
using SonarQube (or such
compatible service).
Static code analysis task
integration to pipelines.

SonarQube Example

Custom DevOps Dashboards for Quality
and Status Visibility and Transparency
Customize project dashboards
for target audiences.
Maintain visibility for different levels of
project stakeholders.

Project Lead

QA Lead/Dev Lead

Deployment Lead

QA Engineer

Customer Dashboard

Test Automation - Tracking and Reporting
Automated testing will provide pinpoint accuracy on
test result that will lead to better decisions.
Use of MS Coded UI, Selenium-based test
frameworks for functional automation
Integrate
with build
and release
pipelines

Azure DevOps Example

Environment Configuration & Management
Create deployment environments on the fly leveraging Azure
DevOps add-ons and powerful PS scripts.

Release pipelines are used to manage deployments to
environments (Azure, AWS or local).
Allows you to continuously deliver functional
software code to end users.
You can fully automate the testing &
delivery of your software in multiple stages
all the way to production.
Or set up semi-automated processes with
approvals and on-demand deployments.
Release pipelines enriched with lots
of in-depth information.
Highly Visible Release Process

Priority Break-fixes – hot fix/patch – Support for high
priority incidents requiring an immediate fix.
Break-fixes – Level 3 or lower incidents
that can be delivered as part of a regularly
scheduled release.
Minor/Major enhancements –
regularly initiated service requests for
improvements to the website to be
delivered as part of a regularly
scheduled release.
Major enhancements are
released in-line with a larger
enterprise initiative.
Typical Proposed Pipelines

• Priority Break-fixes - hot fix /Support for High Priority incidents requiring an immediate fix
Hot Fix
• Level 3 or lower incidents, delivered as part of a regularly scheduled release &
Minor/Major enhancements – regularly initiated service requests for enhancements
improvements to the website to be delivered as part of a regularly scheduled release(s)
Sustainment
• 6 month project with 6 Development sprints
Angular Upgrade
• 4 month project with 5 Development sprints
Web Chat Implementation
Sample Pipelines

On-demand and Scheduled Deployments

Application & Infrastructure Monitoring
Azure Application Insights monitors the application and infrastructure health
24x7 in combination with tools such as AppDynamics, Dynatrace, etc.

Our Organizational Structure
ALIGNED to deliver Sprint Teams as a Service via Collaboration
ADM Global Practice Leader
Named North America based Business
Analysts/Architects/Project Managers
Offshore Agile Development Teams
(Team 1/ Team 2/etc.)
Application
Developers
DevOps
Engineers
Quality
Engineers
VP Service
Management
Named North
American based
Service Delivery
Manager
Named Senior Development Leads (Offshore)
(At Par skills with Onshore Architects and accountable for
managing the portfolio of customers assigned to the team)
Project Managers

Teams is fully integrated with Office 365 and other
Microsoft products such as Outlook, OneDrive, and
SharePoint.
Teams lets users create individual channels for a
certain topic, allowing team members to cut down
on long email conversations and get answers
faster.
Teams is available on a wide variety of devices,
which makes it ideal for a remote workforce:
desktops, laptops, tablets, smartphones (iOS,
Android, and Windows Phone), and more.
Microsoft Teams – Our Tool of Choice

Leverage Teams Team or Channel to Organize
The Project Lead
creates a new
Teams team or
Channel to enable
various team
members working
out of different time
zones to collaborate.

Organize a Program Leveraging Channels
Under each Teams
team or Channel, the
Project Lead creates
a folder structure
for team members
working out of
different time zones
to collaborate on the
project.

Begin New Conversation Threads or Post
Updates
The Project Lead begins a
new conversation thread to
onboard team members
working out of different time
zones to deliver the project.
The Project Lead begins
a new conversation
thread to onboard team
members working out of
different time zones to
deliver the project.

Discussions on Specific Work Streams
Channels are a great
place for discussions,
meetings, sharing files
and even for onboarding.
The Project Lead shares
clear, detailed
onboarding steps for the
team and eases the
process.

Onboarding with Customers –
Leverage M365 Stream
One single spot for
accessing internal
KTs to onboard new
team members.

Record/Archive Onboarding & Requirement
Sessions – M365 Teams & M365 Stream
One single spot for
accessing all remote
onboarding and
requirements
sessions.

Track Sprint Retrospectives on OneNote
Integrated with M365 Teams
One single spot for
accessing all Sprint
retrospectives for all
new and current
team members.
Single source of
truth to drive
continuous
improvement.

Availability Channel
Goes above and
beyond the Teams
IM presence.
Allows team
members to
announce when they
are working.

Release Pipelines Posts to the General
Channel or Specific QA Channel
Automated posts
from Azure DevOps
to the Teams team or
specific channel that
QA team members
monitor to alert
availability of a new
release.

Share Azure DevOps Dashboard via Teams

Contact Info for team
Calendar for support rotation- KTO and Maintain Services
Some other use cases we have leveraged
Teams for to collaborate better

Internal team scrums – Daily
Client team + Internal Team
• Datavail + Client Development Team –
Daily
• Datavail owns the engagement, 2 times
a week with the customer
Stand-up Meetings
Team members discuss their
recent progress, their current
status, and their future plans.

Weekly cadence with key
customer project team members
Bi-Weekly or monthly with
customer sponsor
Stakeholder Meetings
Provide status of the project(s),
key roadblocks, and next
milestones.

Periodic touchpoints with the
team collectively
1:1 meetings with key project
team members
Team Building Meetings
Primary goal is to give team
members face time with each
other and build comradery.

Teams is fully integrated with Office 365 and other
Microsoft products such as Outlook, OneDrive, and
SharePoint.
Teams lets users create individual channels for a
certain topic, allowing team members to cut down
on long email conversations and get answers
faster.
Teams is available on a wide variety of devices,
which makes it ideal for a remote workforce:
desktops, laptops, tablets, smartphones (iOS,
Android, and Windows Phone), and more.
Microsoft Teams – Our Tool of Choice

Accelerate your Application Go To Market
The Datavail Advantage: Comprehensive Approach
Service requests &
enhancements are prioritized
for immediate response
Continual Sprint Planning
& Backlog Prioritization
Cohesive, fractional team
with elastic burst capacity
meet peak demands
Release effectiveness
improved as result of
cohesive team approach
Backlog Driven Output
Better input leads
to better output
Sprint (2-4 Weeks)
Cloud enabled

Where Datavail Fits in the Market
LARGE IT
OUTSOURCERS
• Very heavily Matrixed reporting
structure
• Each role such as Architect/ Dev/QA
belong to different horizontal teams
• Senior roles are onshore
SMALL GLOBAL
VENDORS
• No to little organization structure
• Mostly a network of independent
contractors
• Can’t pull in synergy services: Sys
Admin/ DB Admin/ App Support/
Service Desk
DATAVAIL
• Each role is within ONE TEAM aligned
within a global practice
• Every team member is a full-time
employee of Datavail, not an
independent contractor
• Each team is led by a Senior Offshore
Lead who has at par skills with the
Onshore Lead
Suited best for Large
Enterprise
• Low Agility
• Moderate Cohesive
• Sacrifice quality (No seniors
offshore)
Suited best for Small
Businesses
• Moderate Agility
• No Cohesiveness resulting in low
Velocity
• Sacrifice quality (staffing centric)
Suited best for Mid-Market
and Low Enterprise
• High Agility
• High Cohesiveness driving
Velocity
• High Quality (FTEs with Seniors
offshore)

www.datavail.com 80
App Dev at
Datavail
200+ Certified AppDev
Professionals
100’s of successful Dev
Engagements
Relationship Focused
(1st client with us after
15+ years)
Strong Partnerships
AWS, Azure, MongoDB
Developers avg 19
years experience
High Retention Rate
5.2 years avg
Experts in Cloud &
.NET Architecture
World Leaders in
DB & Data Modernization
Low Offshore Turnover
(16% vs industry avg 31%)

Core App Dev Services
Which path is right for you?
Planning &
Architecture
• At the heart of all
Application Services
• Review the current state
• Understand the desired state
• Architect the solution
• Plan a path to success!
Cloud
Modernization
• Assess your readiness
• Transform your application
• Rearchitect for
Microservices
• Integrate data flow &
architecture
• Migrate to Cloud hosting
• Implement your DevOps
Build New
Application
• Web
• Mobile
• Desktop
• Leverage .Net & M365
• Agile Methodology
• Work with you to fill &
prioritize your backlog
• Automate QA for
consistency & speed
Maintain &
Improve
• We keep the lights on…
You focus on running your
business
• Complete application
monitoring & admin
• Service desk
• Backlog grooming
• Minor enhancements &
Hotfixes

Core Technologies We Support
Delivering Architectures & Frameworks that are leading edge in today’s modern landscape

Don’t Take Our
Word for it…

Where have we done this?

Contact Us
to Learn More
866-811-6764 info@datavail.com www.datavail.com

The 3 Pillars of Remote Application Development

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