1. 1118 Laurel Oaks Ct., Oviedo, FL 32765  PH:309-825-1392  jenn.rexroat@gmail.com
JenniferN. Ashcraft
Objective
To expertly develop scalable solutions in order to dramatically improve efficiency,productivity,and
profitability within an organization that allows forcareer development and advancement. Towork in an
environment that also allowsfor the ability to facilitate team building and coaching.
Experience
April 2010 – Present Date The Hartford Lake Mary, FL
Long Term Disability Senior Ability Analyst (November16,2012 – Present Date)
 Assess claim file management by planning, recommending, executing the investigation and disposition
of claims.
 Assess claims with complex medical, occupational and financial issues, consistent with claim standards
and procedures, and statutory, regulatory and ethics requirements.
 Complete regular, meaningful contactwith customers, whichinclude: discussing return to workplans
and activities of daily living that express current function/restrictions/limitations.
 Manage assigned claims independently by utilizing appropriate and available resources.
 Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and
draw appropriate conclusions; make sound decisions based upon mixture of analysis, wisdom,
experience and judgment.
Absence Coordinator II (April2010 – November 15, 2012)
 Review and assess requests for Family Medical Leaves of Absence. Review each request and gather
information from employers to determine eligibility and gather medical information to determine if
the claimant meets criteria for serious health condition and the period of leave supported.
 Workwith Short Term Disability when Family Medical Leaves run concurrent, by utilizing a Disability
Claim System.
 Notify claimants and their employers of requests received, status of leaves and final determination of
leaves.
 Answer incoming calls from claimants and employers about requested Family Medical Leaves. Make
outgoing calls to claimants to clarify information about leaves of absence and to confirm return to
workstatus.
January 2010 – April 2010 Convergys Lake Mary, FL
Customer Service & Problem Resolution Rep. II
 Interface withcustomers to determine needs, evaluate options, and offersolutions to their needs.
 Providedetailed troubleshooting and education to customers in areas of billing, roaming, systems,
equipment and networkissues.
 Process activationand relocation requests.
 Workto achieve both team and individual performance objectives.
March 2002 – September 2009 Country Financial Bloomington, IL
Life/LTD/STDAgentResponse Phone Rep. (September2004 – September 2009)
 Communicate with company insurance agents and managers about pending Life,Short Term Disability
(STD) & Long Term Disability (LTD) applications in the underwriting process.
 Notify underwriters and managers of changes or issues on pending applications and when an
application needs marked for priority.

2.  Workwith agents on determining quotes forpotential insured’s and explain medical, financial, and/or
criminal reasons foradverse determinations.
 Communicate with other areas within the department to resolve issues on applications, ensure all
information is communicated properly, and that applications are processed timely and accurately.
Life/LTD/STDUnderwriting Team Secretary (Feb.2004 – Sept. 2004)
 Communicate with company agents and managers on underwriter’s behalf via email, fax, and mail.
 Order Motor Vehicle Reports, Attending Physician Statements, Phone Inspections and Face-to-Face
Interviews on potential insured’s for underwriting purposes to determine risk.
 Communicate with reinsurance when risk on potential insured’s is determined to be too great or high.
 Update Agent Pending Screens withnewly requested information and when the needed information
has been received.
Data Control Clerk Commercial Underwriting (April2003 – Feb. 2004)
 Sort and deliver all morning output received from overnight cyclerun and all incoming mail to
department throughout each day.
 Mail daily vehicle and commercial renewal policies to insured’s.
 Generate barcode labels forall new files to be tracked and scanned forlocation purposes daily.
 Send file requests to records department forfiles that need to be reviewed for renewal.
Mail Service Clerk (March2002– April 2003)
 Sort and deliver all morning output generated by overnight cyclerun to all departments and complete
daily mail-runs to departments formail pick-up and delivery multiple times each day.
 Separate all agent mail to be delivered to agency officesand ensure mail is carefully sealed to protect
any confidential client information.
 Run daily meter and postage stamping of all outgoing company mail to be picked up by postal service.
 Confirm delivery, receipt, and tracking of all certified mail received.
July 2001 – March 2002 Jeffrey Alans Normal, IL
Lead Cashier
 Open storefront entry during business days and confirm that all nightly closing duties were completed
prior to store opening.
 Answer store phone, directing callers to correctdepartment and giving customers information in
reference to their call.
 Ring customers merchandise by taking payments via cash, checkand credit.
 Assist as backup forshipping and receiving of merchandise as needed.
Note – Part-time positions that I have held during my career, whichhighlight my experience and skills that
should be mentioned:
 Regent Communication and Broadcasting, Street Team/Promotions (August 2007 – Feb. 2009)
 Fireside Inn Restaurant and Catering, Hostess and Catering Staff (Feb. 2006 – Aug. 2006)
 Bergner’s, Sales Associate (Dec. 1999 – July 2000)
Education
August 1997 – June 2001 Olympia High School Stanford, IL
High School Diploma
 During Senior year completed Area Vocational Program in Graphic Arts. Worked withcreating
websites and programs such as Quark Express and Dream Weaver.

3. March 2002 – September 2009 Country Financial Bloomington, IL
LOMA/Insurance Courses
 Received certificatefor Introductionto Property/Casualty Insurance through the Insurance of America
Institute.
 Completed several other company provided courses, including: 7 Habits of Highly EffectivePeople,4
Roles of Leadership, Microsoft ExcelProficiency,MicrosoftExcelIntroductionto Worksheets,
Connecting withOthers – Diversity, Email that Works, Foundations of Customer Service, and
Foundations of Productivity.
April 2010 – Present The Hartford Lake Mary, FL
Emerging Leaders Program
 Completed a 10-month program with a group of selected employees who have shown exceptional
leadership skills. Working and meeting on a monthly basis with company senior leaders, including:
department managers, regional vicepresidents and vicepresidents. Items addressed in this program
involvedbecoming a first time manager, time management, human resources and how to handle
change.
References
LeeAnn Chiz, Personal ServiceAdvocate
Cell (815) 549-5657
Brenda LaGasse, LTD Team Lead
Cell (315) 272-5117
Caroline Cordero, Auditor
Cell (407) 923-2204
Sherry Severtsgaard, Logistics
Cell (385) 626-8027