This document provides a summary of Jennifer Carson's qualifications and experience. She has over 10 years of experience in business analysis, IT analysis, administrative services, and technical support. Her professional experiences include roles as a business analyst at RealPage and Javelin, a data/financial analyst at The Key Finance, and an intelligence analyst/business analyst for the FBI. She has strong skills in SQL, Excel, Access, and technical troubleshooting.

1. Jennifer Carson
8109 Foxfire Lane, Unit A, White Settlement, TX 76108
Cell: (405) 808-5613
E-mail: Jennifer.J.Carson@icloud.com
PROFILE
• Talented Business Analyst / IT Analyst offering over 10 years experience in Information Collection/Evaluation,
Technical Support and Administrative Services.
• Expertise in the maintenance, troubleshooting and minor repairs of technical equipment; skilled in escalating
repairs to vendors as needed.
• In depth background in administrative operations, including managing databases, fielding phone calls, handling
communication, and creating/manipulating documents.
ED
UCATION
2003 - 2004
Masters of Business Administration Oklahoma Christian University
GPA 3.88 Minor: eCommerce.
2001 - 2003
Bachelor of Science University of Phoenix
GPA 3.77 Minor: eBusiness
1992 - 1996
High School Diploma Edmond Memorial High School
PROFESSIONAL EXPERIENCE
2015 - 2015
Business Analyst at RealPage, Inc
• Consultative support of financial questions from Client Service and Project Management teams
• Serve as steward of financial systems and processes
• Maintain key client specific reports
• Insightfully develop new reports as needed
• Create custom reports and presentation
• Validate data using VLOOKUPS
• Create and modify SQL queries
2015 – 2015
Business Analyst at Javelin
• Consultative support of financial questions from Client Service and Project Management teams
• Serve as steward of financial systems and processes
• Maintain key client specific reports
• Insightfully develop new reports as needed
• Create custom reports and presentation
• Validate data using VLOOKUPS
• Create and modify SQL queries

2. 2013 – 2015
Data/Financial Analyst at The Key Finance
• Tracks financial status by monitoring variances from plan
• Improves financial status by analyzing results and variances; identifying trends; and
recommending actions
• Reconciles transactions by comparing and correcting data
• Provides information to management by assembling and summarizing data; preparing reports;
making presentations of findings, analyses, and recommendations
• Accomplishes finance and organization mission by completing related results as needed
• Create reports using SQL for internal and external customers
• Use SQL Server Analysis Services to create and modify reports
• Use VLOOKUP in MS Excel to extract information and perform lookups
• Maintain complex MS Excel spreadsheets and act as the SME for the software
• Create and maintain MS Access Databases
October 2010 – October 2013
Litigation Billing Analyst at Baer, Timberlake, Coulson, & Cates
• Collaborate with Litigation coworkers to determine needs of new Litigation system. Relate system
requirements to IT/programmers and update everyone on the priority and needs of the system.
• Setup, edit, and manage SQL reports utilizing myDBA.
• Manage all Litigation receivables
• Manage Litigation payables
• Use VLOOKUP in MS Excel to extract information and perform lookups.
• Maintain Litigation monitoring list of accounts.
• Maintain complex MS Excel spreadsheets and act as the SME for the software.
October 2009 - October 2010
Case Advocate for the Internal Revenue Service Taxpayer Advocate
Service
• Interview taxpayers to determine the situation, and devise a plan to resolve it.
• Advise taxpayers regarding their account status, and advocate for them with the I.R.S.
• Research and analyze systems to determine if adjustments are needed, and if so, how to get them entered for the taxpayer.
September 2008 – October 2009
REO Delinquency Analyst for Midland Mortgage Company
• Analyzed billing processes and instituted changes ensuring properties were inspected as required.
• Analyze data to determine what foreclosure properties were not inspected, and facilitate inspection
• Analyze billing data and ensured charges were accurate, standards were met, and ensure milestones were adhered to.
• Use VLOOKUP in MS Excel to extract information and perform lookups.
• Develop database used to ensure properties are inspected and paid on time.
• Maintain complex MS Excel spreadsheets and act as the SME for the software.
• Create and maintain MS Access Databases.

3. 2005 - 2008
Intelligence Analyst/Business Analyst for Federal Bureau of Investigation
• Responsible for requirements gathering for FBI propriety system to track Human Source
Validations.
o Drafted documentation detailing system requirements, use, and tracked issues.
o Created Standard Operating Procedure (SOP) for completing a Human Source Validation
report at three different levels.
• Manage projects utilizing Microsoft Project.
• Create charts, graphs, and office and/or organizational layouts with Microsoft Visio.
• Supervise Intelligence Analysts during special assignments and during training at the FBI Academy
• Analyze security systems to determine weakness and strengths and recommend changes if needed
• Develop and maintain databases and spreadsheets to track Human Source validation status for the
Cyber Division
• Collect and evaluate information from various sources to determine similarities and disparities in
the data
• Use VLOOKUP in MS Excel to extract information and perform lookups.
• Maintain complex MS Excel spreadsheets and act as the SME for the software.
• Create and maintain MS Access Databases.
2000 - 2005
NBO Operations Analyst/Business Analyst for AT&T Wireless
• Create Microsoft Access databases to track schedule adherence, and vacation/sick requests.
• Gather system requirements from AT&T Wireless employees and Cingular Wireless employees to
ensure all required data was available to both sides regarding department specific functions.
• Identified steps and logic causing orders submitted to not process correctly and implement changes
needed to correct the logic errors.
• Wrote and maintained documentation outlining the system requirements for the new departmental
applications and training guidelines.
• Manage daily and interval staffing to meet service delivery goals
• Monitor call volume and agent availability against scheduled staffing and forecasts
• Monitor overtime and under-time, training, and all off-line activities
• Control scheduling for all call center staff
• Analyze net staffing requirements to revise or adjust daily resource requirements in real time
• Schedule all in real time allowing for the needs of the business
• Investigate and process all schedule adherences, paid and unpaid exceptions and adjust staffing
levels, and schedules as required
• Use VLOOKUP in MS Excel to extract information and perform lookups.
• Identify and track trends relating to staffing needs, forecasting, and analyzing data resulting in
policy changes using eWorforce Management, Microsoft Excel and Microsoft Access.