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Lesson One: Introduction and the
Significance of Ecotourism
This course will take place over a period of 2 weeks, Monday to Friday, from 9am-4pm.
Mornings will be reserved for in-class lessons and there will be a break at 10:15am. Afternoons
will be based outside the classroom and based on various activities and experiential first-hand
learning. The break-down of the lessons will be as follows:
Ecotourism Defined
According to the International Ecotourism Society, ecotourism is defined as “responsible
travel to natural areas that conserves the environment and improves the well-being of the
local people” (TIES, 1990)
The development of sustainable tourism must be seen as the balanced interaction between
the use of our natural and cultural resources, the improvement of the quality of life among
the local communities, and the economic success of the industry, which also contributes to
Lesson Topic Activity
Day 1 Defining the Ecotourism
Landscape
Hike to waterfall and Turtle
Island tour
Day 2 Industry Study Visit the local conservation
office
Day 3 Running an Ecotourism
Business
Tour of Hotel Punta Islita
Day 4 Marketing Speaker from a marketing
firm and mock promotional
activity
Day 5 Implementing Sustainable
Practices into the Business
Zip-lining with Sun Trails
Tours and analysis of its
sustainability
Day 6 Preservation of Culture Visit a local villages to
conduct interviews with
residents
Day 7 Ecological Importance Visit to Cabo Blanco National
Park
Day 8 Tourist Experience Volunteering at Foundation
Lobalu (Animal rescue
initiative)
Day 9 Outdoor Adventure Mountain biking
Day 10 Economic Sustainability Kayaking
national development. Sustainable tourism is not only a response to demand, but also an
imperative condition to successfully compete now and in the future. (Definition of
Sustainable Tourism, CST, 1997)
Ecotourism brings together 3 essential components for sustainable destinations:
*Conservation: Designing long term solutions economically to enhance the preservation of
local culture and the natural environment.
*Communities: Increasing the local capacity as ecotourism professionals, achieving
environmental preservation while creating jobs and running successful businesses.
*Interpretation: Emphasize enriching personal experiences, increase environmental
awareness, understanding, and appreciation for all that surrounds.
(TIES, 2012)
Ecotourism as a Result of Mass Tourism
The Stages of Tourism Development will dictate whether or not a destination is managed
sustainably:
1) Early Development (first external tourists arrive)
2) Intermediate Development (infrastructure developed according to increase in demand)
3) Developed (various choices of accommodation, widening market increases
competition)
4) Decline (according to sustainability)
5) Collapse
(Aaron Williams, personal communication, September 20th, 2012)
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http://www.world-tourism.org/facts/menu.html
Tourism has grown consistently and substantially in particular over the past 60 years and will
only continue to grow exponentially. There is a severe necessity to change the majority of the
population´s perception on the disposability of tourism, especially when it comes to nature. If
there isn´t a large shift in consciousness from mass tourist to ecotourist, the world´s most
beautiful tourism destinations will cease to exist. There is a strong desire to protect the
beautiful areas in the world, but this starts deep within the individual and presents itself in
the form of commitment and action.
For ecotourism to be effective, tourism`s positive and negative impacts need to be brought to
awareness and managed accordingly. Implement solutions to take advantage of the many
benefits that ecotourism can bring to a destination, but the preliminary and continuing step is
always education. It is important to educate yourself as much as possible as technology
changes fast and always look to others to what has made them successful or unsuccessful;
ecotourism is all about innovation.
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At times, the negative impacts of tourism are nothing short of tragic. They often are a result
of corruption, poverty, and other powerful external influences that contribute to the severity
of the impact. Awareness and sharing knowledge are essential practices within ecotourism.
The elimination of apathy is also crucial and ideally results in affirmative action.
!
Question for the Participants: What is your personal philosophy about the outdoors? How
are we connected to our environment? Think of as many ways as possible in which we rely on
and how we influence the environment in which we live.
Ice Breaker/Discussion Topic:
o Ask participants to share: where they´re from, what are their hobbies or pastimes are,
why they decided to join this program, and what their definition of ecotourism is.
o Explain what type of business you´re in and your experience dealing with ecotourism.
o Describe characteristics of the Costa Rican culture, what makes this destination
unique.
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Lesson Two: Industry Study
History of Tourism Development in Costa Rica
In 1930 the state became involved in tourism development, marked by the creation of the
first private hotel, the first class Gran Hotel Costa Rica. Tourists arrived from overseas at the
port of Limón on the Caribbean Sea and then travelled by train to San José on the Northern
Railway Company. The National Tourism Board was created in 1931 and became the Instituto
Costarricense de Turismo (ICT) in 1955.
The mission statement of the ICT is:
Promote a wholesome tourism development, with the purpose of improving Costa Ricans´
quality of life, by maintaining a balance between the economic and social boundaries,
environmental protection, culture and facilities
Some of the ICT´s important institutional policies include:
o The concept of sustainability will be the fundamental axis of tourism activity and will
be considered as the main factor characterizing the national tourism product.
o Tourism development will develop in such a way as to contribute effectively and
constructively against any form of social degradation, generating economic benefits,
protecting the environment, and supporting our people´s culture and values.
o Any kind of tourism activity that threatens our people's habits or puts at risk the
physical and moral integrity of human beings will be fought against forcefully.
o Private, national, and foreign investment of new projects as well as improvement and
enlargement of existing ones will have a parallel commitment with local development.
o Tourism development will be guided based on programs and objectives, and for that
reason, it will strictly establish a coordination plan, control, and follow-up of all its
activities.
(ICT, 2012)
General Patterns of Travel Globally
60s & 70s – “Boosterism”, glamourized to display weath
80s – Realization of negative impacts (cautionary)
90s – Mitigation, how we should continue
!Tourism as Recreation/Leisure:
*There are 4 main components to tourism:
o The tourist
o The businesses providing tourism goods and services
o The government of the host community/area
o Host community
*Tourism involves:
o The movement of people
o The activities undertaken during the trip
o The facilities and services created to satisfy the needs of the tourist
o Leads to economic impact
*Characteristics of the tourism product:
o It is distinct as it is the experience rather than something tangible (largely based on
visitor expectations and perceptions
o It is a delivery chain of vendors involved in the travel experience (no 1 group has
control over this)
o Tourism is unstable and susceptible to external influences (making product loyalty
difficul to create
o Tourism´s image is ambiguous, yet politically attractive
o It is perishable as it is an experience, it either gets used or it doesn´t
(Joe Pavelka, personal communication, January 18th, 2011)
Introduction to la Certificación para Sostenibilidad Turística (CST)
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The CST was created in 1997 by the National Institute of Costa Rican Tourism in order to
“make sustainability a practical and necessary reality within the context of the country´s
competitiveness in tourism…encouraging the active participation of local communities and
provide a new source of competitiveness within the business sector” (ICT, 2012).
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It is a national program that categorizes and in turn certifies various tourism businesses based
on their degree of sustainability. This way, it is certain that sustainable travel is a
fundamental component of the Costa Rican tourism product. It is based on the analysis of 4
main categories:
1. Physical/Biological Considerations – The company´s interaction between tourism
business and the natural surroundings
2. Infrastructure and Services (Lodging Companies) – Evaluation of management policies
and operational systems within the company and its establishment, concerning policies
of: energy conservation, water contamination, and managing waste.
Service Management (Tour Operators) – Evaluation of the creation of the tourism
product influenced by market demands and the destination´s regional characteristics
3. External Client – Analyzes the interaction of the company with its clients, the degree
to which it invites clients to be an active contributor to the company´s policies of
sustainability.
4. Socio-Economic Environment – The interaction of the establishment with its adjacent
communities, the degree to which the company answers to concerns of the community
in terms of jobs and contributing to the collective.
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*The process itself involves a series of questions and an analysis that comply with each one of
these areas. The CST then assigns a “sustainability level” indicating the position that the
company holds with regards to its level of commitment. Each level is corresponding to the
percentage in which the company fulfills pre-established sustainability codes.
Level Percentage Attained
1. < 20 %
2. 20-39 %
3. 40-59 %
4. 60-79 %
5. 80-94%
6. > 95%
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*The level achieved will always be the lowest scored within the 4 areas
*The higher the rating, the higher the degree of direct benefits for the company: national and
international publicity strategically designed for the CST, training of the company´s
personnel, and priority in various world tourism events.
(CST, 2012)
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Hotel Punta Islita Ecolodge is an exemplary establishment valuing sustainability principles
at its core, and sets the stage for many tourism businesses within the Costa Rican market. It
possesses all the key findings for a best practice tourism establishment:
o Attractiveness and a refined image from a customer based perspective
o Outstanding policies/credentials with respect to community development
o Strong efforts in environmental conservation and promotion sustainability principles
to its clients
o The highest rating of the CST certification
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Lesson Three: Running an Ecotourism
Business
*Tourism planning is quite possibly the most effect strategy for implementing and maintaining
sustainability within the business.
Vision and Values:
It is important to have a clear idea of what you want to provide to you customers and what
you value as a business professional.
o Vision- A mental picture of yourself or an event at some time in the future
o Values- The things in life that are important to you
(Knowles & Castillo, 2011, p. 60-61)
*Among others, the most important values of an ecotourism business are: the tourist
experience and environmental/ethical responsibility.
! (Knowles & Castillo, 2011, p. 59)
Setting Goals:
Goal setting is essential in your strategy to give the business direction and have a means by
which to measure your success. Goals should be:
S: Specific
M: Measureable
A: Attainable
R: Realistic
T: Timely
(Anne Stone, personal communication, November 2012)
Leadership:
There are many definitions for this concept but it ultimately entails: the responsibility for
the success of others, or having influence over others
*Leaders can emerge under various circumstances:
o Trait: based on universal qualities that signify that this person is cable of achieving a
common goal amongst an organization.
o Behavioural: when a person possesses the appropriate behaviours to lead others.
o Situational: environmental factors contribute to leadership emersion.
o Reciprocal: leadership is a fluid concept of the roles between the leader and the
follower.
(Julie Weible, personal communication, February 17th, 2011)
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*There are many different types of leaders, some effective and some ineffective. Pay
attention to how you deal with others, and develop your own personal leadership style. An
essential component of effective leadership is communication.
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Communication:
The ability to effectively express one´s thoughts or ideas, and the ability of effectively take
in and integrate other people´s thoughts and ideas.
o The process of acting on information
o Human communication is making sense out of the world and sharing with others by
creating meaning
*It is collectively understood that non-verbal communication makes up a large portion of the
meaning that we convey when communicating; pay attention to gestures, eye contact, body
language, and cultural differences.
Ecotourism Administration
Accreditation is what makes ecotourism viable as the concept is extremely subjective to
varying perspectives as well as factors that demote the reputability of the industry. This is
why the Certificación de Sostenibilidad para Turismo (CST) is so important.
Benefits brought to the business:
o High level of sustainability
o Higher level of good common practices
o Increase profitability
o Legitimization
o Sustainability of industry overall
Key considerations:
o Cost of delivering the program
o Tangible inducements (will it bring money)
o Benefits and weaknesses of codes of conduct
o Role of the consumer in improving performance
*Accreditation: establishment and continuous improvement of industry standards.
*Benchmarking: continuous learning process designed to compare products, services, and
practices with reference to external competitors and implement procedures to upgrade
performance to match or surpass them.
*Best Practice: adopting a personal philosophy of continuous improvement.
*Auditing: the process a business undergoes to identify and confirm benchmarks towards
accreditation with reliability and validity and measures to verify best practice
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Lesson Four: Marketing
Marketing Plan at a Glance
Marketing your business could be the single most important process to undertake; it is
important to make sure you are marketing with a purpose and all marketing activities are
very well researched.
The main components of a marketing plan:
Executive Summary: This orientates your plan, sets the stage for what the business is about
as a whole. In this part it is important to include components of your goals, values, and
mission as a business. It serves to introduce the document and highlight the strengths of the
endeavour you are embarking on. This should be written once all other parts are completed
(Knowles & Castillo, 2011, p. 400).
Goals, Background, and Product Description: It is important to discuss your motives for
creating the product and how it came to be. You know your business better than anyone, and
you should also have done much outside research, therefore a clear thorough product
description should be easy. Describe the business you´re in, what you hope to provide to your
customers, and what your organization structure is and what your policies look like.
Target Market: This could very well be the most important part of your research and
marketing plan. Make sure you have a clear idea of who you are market to; this guides all
aspects of you plan. First do general research to find out the gaps in the marketplace, what
people need, or what type of product would be strategically advantageous. Once you have
your target market defined, comprehensively investigate various traits they possess,
segmented into 4 different areas:
o Demographic: uses the primary variables of age, gender, family life cycle, and
ethnicity to segment the markets
o Geographic: the division of markets according to geographical boundaries such as
countries, provinces, or territories, regions, cities, or neighbourhoods.
o Behaviour: divides the market into groups based on various types of buying behaviour;
including usage rate (light, medium, and heavy), loyalty status (ex./ 5 star hotel only)
o Psychographic: divides buyers into different groups based on social class, lifestyle, and
personality characteristics. These are based on personality traits, attitudes,
motivations, and activities.
*Benefit Segmentation (not always included, but also important): divides customers based on
the benefits they desire such as education, luxury, or low cost. Customers weigh different
features of a service and these are evaluated here.
(Hudson, 2009, p. 87-88)
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Competitive Analysis: Identifying your competitors is very important for differentiating your
product to make it more desirable than the next guy´s. As well, knowing the quality standards
of what you are competing against will help you match or ideally surpass the competition.
o Identify Direct Competition: direct competitors are those who offer a similar product
to yours to the same customers at more or less the same price (Hudson, 2009, p. 84)
o Identify Indirect Competition: indirect competitors offer a different product but
similar perceived benefits. For example, a zip-lining tour is indirect competition for
company that offers snorkeling tours.
o Environmental Scan: an environmental scan analyzes what is happening in the outside
world that may affect the buying patterns of consumers. There are a few different
models to follow for an environmental scan but most commonly for tourism it is
beneficial to look at the microenvironment (factors that impede the business from
within, ex./ having issues with the computers that process reservations) and the
macro environment (which looks to the greater global trends that could affect your
business, ex./ global recession) (Hudson, 2009, p. 25-26).
o SWOT Analysis: this component analyzes the strengths, weaknesses, opportunities,
and threats affecting your business.
Marketing Mix: the expansion of your marketing mix will help you address the most crucial
areas of your marketing plan, these are:
o Product: the physical good features; quality level, accessories, packaging, warranties,
product lines, branding.
o Place: defines the channel type; exposure, intermediaries, outlet locations,
transportation.
o Promotion: the various means by which you expose your product to the public;
salespeople, advertising, publicity.
o Price: flexibility regarding how much you charge and how it relates to others in the
industry; price level, terms, differentiation, discounts, allowances.
(Hudson, 2009, p. 17)
*These are the most important aspects to consider when thinking about marketing for your
business. Another crucial aspect is to include as much as possible the use of the internet
in your marketing plan. Make sure your website is thorough, attractive, and up to date. If
it suits your business, take advantage as often as possible the use of social media
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Lesson Five: How to Implement
Sustainable Practices into the Business
Taking steps to mitigate the negative impacts that tourism has on the environment is one of
the cornerstones for the identification of a sustainable tourism product. As mentioned prior,
ecotourism is all about innovation, best practice, and maintaining a level consciousness about
the impacts you are imposing on the earth.
It may seem overwhelming to implement these kinds of mammoth changes, but it doesn´t
have to be so intimidating. All is needed is an open mind and a desire to take the initiative.
Conservation is as much of a lifestyle and a mindset then it is anything. Education is also
crucial, and as you gain knowledge and skills, it will become easier and easier to implement
resolutions.
The following is a summary of the highlights for the Guide to Best Practices for Sustainable
Tourism in Tropical Forests, focusing on physical tourism establishments. This document was
put together by the Programa de las Naciones Unidas para el Medio Ambiente (United Nations
Program for the Environment), the Rainforest Alliance, and Conservation International. The
following information can be used as a reference for how to develop tourism establishments.
Guide to Best Practices for Tourism Establishments
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Use Environmental Impact Assessment
▪ Awareness of environmental vulnerability to ensure measures are taken to maintain as
close as possible to the natural functioning of ecosystems; mitigate potential negative
impacts.
▪ Consider such aspects as: habitat fragmentation, habitat destruction or conversion,
loss of biodiversity, exotic species introduction, system deterioration from
agrochemicals, sedimentation, water regime modification, water table changes, water
quality alteration, water level changes, population decline, loss of genetic
biodiversity, lower reproductive success in endangered species.
▪ Do a preliminary site analysis to observe natural drainage patterns, variations between
seasons, soil characteristics, this area´s relation to other ecological areas that may be
close by including beaches, rivers, easily eroded areas, etc.
▪ Soil characteristics: consider soil´s capability to withstand compaction, slope stability
and capacity to succeed if vegetation is removed.
▪ Consider which plants and animals depend on the area that is being considered for
infrastructure development and if vital sites for wildlife exist within the area: mating
areas, nesting sites, feeding/sleeping spots.
▪ Analyze regularly the ecological and geographical features of the area, noticing any
changes and keeping a through record of all observations including pictures.
!!Creating and Environmentally Friendly Design
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▪ Do not adapt your environment to suit your infrastructural design; use natural
features as centre points for development of tourism businesses. Working with what
you already have will save money, resources, and preserve the natural environment.
▪ Prioritize water sources such as rivers, lakes, and wetlands and do not disrupt their
natural flow; if possible, us a design that can eventually be removed.
▪ Pending soil analysis, try to design infrastructure to be embedded into the slope or
chosen area.
▪ When building, plan for non-invasive drainage/sewage/energy systems, and utilize
multi-use designs as much as possible
▪ Avoid using heavy machinery to build, if possible digging should be done by hand and
try not to remove natural extracted materials; properly remove waste from building
activities and ensure that they do not build up on the site.
▪ Use local construction products that have been extracted in a sustainable manner and
if being used, hire local contractors that have experience with working in fragile
environments.
▪ Use natural drainage to your advantage instead of sewage building up and use designs
that are able to catch rain water from the roof.
▪ Use and plant regional vegetation to your advantage to reduce erosion and runoff
problems, as well help insulate structures or provide shade.
▪ If a retaining wall would be beneficial to your design, use Gabion structures (stone
filled wire mesh boxes) which are relatively low impact and permit natural drainage
patterns.
!Choosing Suppliers
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▪ Deliberately use your purchasing power to an advantage, choosing local and organic
when possible.
▪ Educate yourself and your clients about where your food and products come from.
▪ Shade grown organic coffee
!Using Community Action
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▪ Urge government to implement land usage planning, defining what and what cannot be
done in certain natural areas and use your position as a local business stakeholder to
promote conservation.
▪ Collaborate with and support establishment of protected wilderness areas, as well
those areas that are of natural benefit from a tourism perspective, but of course
maintain rigid guidelines for use of these areas and a management plan
▪ Learn about and consider important aspects of ecological make up such as water
sheds, biological corridors
▪ Develop your own environmental knowledge and actively distribute environmental
education to community members/partners, and clients. Support scientific research.
▪ Be an active member of the community by committing to industry-led environmental
initiatives and conservation including through public relations to identify potential
partners (media, government, and other enterprises, local and otherwise.
▪ Use customer relations to integrate sustainability into the industry and highlight
preservation as a marketing tool.
▪ Community tourism products: learning about traditional farming methods, making
local dishes, visiting organic farms, visiting and organizing events for local schools,
learn about local history, making local crafts
▪ Hire people who were formerly involved in destructive industries and train them in a
more sustainable industry.
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Care of Local Wildlife
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▪ Support construction of underground tunnels and bridges over roads for animals to
cross. As well, promote use of insulated electrical wires.
▪ Use all resources available to discourage feeding wild animals.
▪ Practice responsible wildlife viewing, seeing them in their natural habitat and at a
safe distance.
!(Rainforest Alliance et.al, n.d)
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Lesson Six: Preservation of Culture
I will never pretend like I know more about your own culture than you do. I would like
to foster an environment of sharing where everyone can express their opinions and display
their knowledge. Half of effective communication is listening and this is very important for
the development of culture. Culture is something to be proud of and be discussed regularly.
Maintain a constant vision is to strengthen culture, and this only comes with participation.
Culture is the ways of life. Discussion question: What does the term culture mean to you?
What does culture entail (language, art, sciences, thought, world views)? How do people
display their cultures?
Culture from a tourism perspective:
o It is a subset, a product within tourism and is gaining importance
o More emphasis on urban and rural areas; Indigenous culture is seen as authentic
culture
Authenticity is usually what ecotourists are looking for, an original experience that is true to
reality.
o Visitor and resident expectations need to be balanced for a tourist destination to
thrive
o It is important to project tourism and educate those who are interested
o Take action to learn about culture, ask your parents and relatives
o Avoid commodification of culture; don´t misuse culture as a means to economic gain
(only perform culture under circumstances that are normal, not forced).
o Learn from other cultures, but do not imitate them; decide how you would like
express your culture for yourself and how you can share it for the benefit of others.
As I am sure that you´re aware, Costa Rica has a huge variety of cultural diversity within
the country itself. As a general breakdown, in Guanacaste and northern Puntarenas many of
the people are descendants of Indigenous peoples and colonial-era slaves, and they are
Hispanic in language and culture. On the Caribbean coast in the province of Limón, there is a
large population of Afro-Costa Ricans who are descendants of Jamaicans and other British
West Indians who immigrated in the late 1800s for work on the Atlantic Railroad, plantations,
and docks. These people faced racial discrimination and were denied nationality until 1948;
their presence has made Limón culturally distinct from other parts of the country.
The largest group of indigenous people of Costa Rica are the Bribri and the Cebécar
who live on the east side of the Talamanca Mountains. Their religion is centred around Sibö,
the Creator. Most indigenous peoples live on reserves and some have even fully assimilated
into the peasant population.
The Matambú in Guanacaste are unique in the sense that they are the only reserve to
resemble the indigenous culture of Central Mexico. This group were the first to feel the wrath
of Spanish conquest in an area that would become Costa Rica.
(EveryCulture, 2012, para. 12)
Discussion: I would like to know what could be characterized as Costa Rican culture, what
are certain aspects about your identity that you are proud of and make you feel a part of a
greater body? For me as a foreigner who has only been to Costa Rica once, these are some
things that I have perceived about Costa Rican Culture:
▪ ¡La Pura Vida! Is an extremely defining feature of Costa Rica; from my experience, the
local people possess this as their philosophy for life as well as lifestyle. It is hard to
ignore the unbelievable natural beauty that surrounds which I think encourages people
to live their lives with purpose which is just enjoying the moment that is present.
▪ Gallo Pinto (traditional breakfast of rice, beans, cilantro, red pepper, onion, and
Lizano sauce)
▪ Reggae
▪ Natural beauty is a huge part of the Costa Rican identity; it is usually the number one
reason why people travel to the country. No other country can claim that 25% of its
land mass is protected area (Costa Rica Tourism, 2012, para. 8).
▪ Diversity of people from all over the world, and diverse local people as well
▪ No army
▪ Beautiful architecture in the capital
▪ The people possess a lot of pride in their culture (Mae= Costa Rican word for dude)
*I would like to introduce a guest speaker from the Sarapiquís Museum to discuss various
aspects of the Costa Rican culture
*There will also be a class cooking lesson making a traditional dish.
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Lesson 7: Environmental Importance
*Some of the most harmful impacts come from the development of infrastructure in an
unsustainable way. Tourism products are most commonly developed in a way that prioritizes
the tourist and their desire for luxury and overabundance and not taking into consideration
the surrounding natural environment. Ecotourism strives to alter the definition of what
constitutes an enjoyable experience. There is something very valuable about staying in
humble accommodations, surrounded by nature, and knowing that you are contributing to the
protection of the environment of which you are a part of.
If managed properly, tourism has the potential to increase productivity and protection of
natural areas. It has the power to generate funds for reserves and implement educational
initiatives to promote the spread of the movement.
Overconsumption:
*Ecological footprint- defined as the area of water and land ecosystems required on a
continuous basis to produce the resources needed. Factors affecting Eco-Footprint include:
o Population size
o Average material standard of living
o Average productivity of land/water ecosystems
o Efficiency of resource harvesting
(Aaron Williams, September 27th 2012, personal communication)
*The most common forms of environmental impacts come in the form of:
o Depletion of Natural Resources (water resources, local resources, land degradation)
o Pollution (air pollution and noise, solid waste and littering, sewage, aesthetic
pollution)
o Physical Impacts (deforestation and intensified use of land, marina development,
impacts from tourist activities such as trampling, anchoring, and alteration)
(Global Development Research Centre, n.d.)
Air Traffic:
There is somewhat of a dilemma when it comes to transportation for ecotourism trips as air
travel is a large contributor to CO2 emissions (3-9%). Even though, other factors are much
worse such as vehicles and power generation, air travel is increasing at 7% annually.
(Aaron Williams, October 16th, 2012, personal communication)
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Concepts:
*Overpopulation – judgement as to when an environment is unable to support a given
population, exceed carrying capacity
*(Human) Carrying Capacity – number of people an area can support on a sustained basis given
the prevailing technology
Views towards the environment:
*Shallow Ecology – anthropogenic view of nature; humans are separate from the environment
*Deep Ecology – the idea that humans are an integral part of the environment
*Egalitarianism – the biosphere has the right to live and flourish
(Aaron Williams, September 27th, 2012, personal communication)
Steps to Minimize Impacts on the Environment:
!Energy Conservation (use example of car be hotter than outside)
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▪ Situate buildings with a north/south direction to reduce direct sunlight penetration, as
well using roofed balconies to minimize the need for air conditioning.
▪ Consider you building materials for their heat/energy absorption to minimize sunlight
impact.
▪ Cross ventilation allows cool air to enter in a horizontal direction and warm air to
leave through vents at the top of the building.
▪ Promote energy conservation throughout your business, ensuring that employees are
aware of how to save energy (lights off!), as well discussing issues with your clients on
how they can help maintain sustainability
▪ Maximize use of natural light such as indoor patios, skylights and purposeful placement
of windows. Keep blinds closed during the day to help keep areas cool.
▪ Paint walls and roofs in light colours to increase reflection.
▪ Motion activated lights can help minimize the need for constant illumination, for
instance at night for security reasons.
▪ Use energy efficient bulbs/products; fluorescent bulbs are not recommended in
bathrooms as they are frequently turned on and off.
▪ Use fans to your advantage but do not over-run them.
▪ Ensure that all structural cracks are sealed if air-conditioning is being used. Keep
doors and windows shut when air-conditioning is on and ask guests to turn it off when
it is not needed.
▪ A 1°C temperature variation entails a 6% difference in power consumption.
▪ Keep air conditioning units well maintained and clean.
▪ Install features that will reduce water consumption, such as low-flow shower heads
▪ In the kitchen, use pots and pans that are sized to the element size and are made of
conductive materials such as stainless steel.
▪ Situate the fridge separated from other appliances so not to cause it to overwork,
permitting it good air flow.
▪ When doing laundry, fill the washer to the maximum specified amount, try not to use
hot water and hang dry items.
▪ Use laptop instead of desktop (requires 5x more energy).
▪ Turn appliances off as much as possible and unplug them (stand-by energy accounts for
some 10% of use).
▪ Consider using a generator system where only a few hours of the day is reserved for
energy consumption.
!Transportation Methods
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▪ When possible, choose hybrid vehicles that use ethanol, methanol, liquefied gas, or
biofuels
▪ Maximize trip usage and inform customers of public transit options.
▪ When fuelling boats, only do it at the port and regularly check pipelines, fuel tanks,
filters, values, etc. for potential leaking. Try to use a bilge pump to bail a boat
!Wastewater and Waste Management
!
▪ Keep records of water usage, collect rainwater, install reduced flow “appliances”, and
remind clients to save water.
▪ If possible, use a reservoir to store and purify grey water before reusing for things such
as toilets or irrigation.
▪ Reduce water consumption.
▪ Work with local government to organize a viable garbage collection program and
ensure that the waste is adequately disposed of.
▪ Use organic compost and distribute it as fertilizer for gardens or surrounding plants.
▪ Never use disposable items and do not allow sales of disposable containers, use as
little plastic as possible as well attain food that requires the minimum amount of
packaging.
▪ Obtain products in large quantities versus individual products
▪ Promote and participate in activities to clean natural trails, adventure routes, roads,
highways, and river banks. Identify waste that can be sold for recycling
▪ Include information campaigns about waste effects on wildlife, and encourage
residents and visitors to dispose responsibly of their waste.
▪ Keep records of waste reduction
▪ Reduce or eliminate use of chemicals; use natural products such as salt, vinegar,
bicarbonate and use biodegradable cleaning products.
!(Rainforest Alliance et.al, n.d)
!
!
Lesson Eight: Tourist Experience
There are a variety of reasons why people travel, but for the purposes of ecotourism, visitors
usually come for pleasure. Ecotourists are a special kind of tourist as they are seeking a
product that it outside the usual definition that is mass tourism; something with deeper
meaning is being sought.
!The following outlines some of the motivations for which tourists decide to partake in
ecotourism:
▪ Urban Respite: seeking escape, relief from urban living
▪ Environmental Scarcity: see it before it´s gone mentality, pie is shrinking (Marxist
view)
▪ Technological Advancements: enhanced ability to travel, withstand elements more
comfortably, rewards of physical achievements
▪ Spirituality: imaging, connection to the natural world, people are questioning how
they perceive themselves
▪ Guilt-Free Travel: people are recognizing the impacts of tourism but they have a desire
to travel, ecotourism permits them to travel with little guilt
▪ Unique Experience: travel to unusual environments, could have little to do with
sustainability, simply fulfilling individual ego
!(Joe Pavelka, January 27th, 2011, personal communication)
!*Ecotourists can be viewed from a market perspective referring to their usage rates of the
ecotourism product. As the tourism industry evolves, the ecotourist can be seen as venturers
(travellers who prefer exotic destinations and unstructured vacations, with more involvement
with local cultures, rather than packaged tours). They are seen as in contrary to dependables
(travellers who prefer familiar destinations, packaged tours, and “touristy” areas). This model
describes how they are broken down:
Plog´s Psychographic Personality Types:
!
(Hudson, 2009, p. 55)
Education and Ecotourism:
*Education of the tourist makes up one of the 3 main components of ecotourism itself;
education is essential for both the traveller and members of the local community. The more
widely education is spread; the more people will become aware of impacts resulting in
greater success for ecotourism in the form of conservation and appreciation.
Interpretation: education activity which aims to reveal meanings and relationships through
the use of original objects, by first-hand experience. Interpretation should:
▪ Be inspirational
▪ Enhance the understanding, appreciation, and protection of cultural and natural
heritage
▪ Provoke interest, excite the imagination, and reveal the most interesting parts
▪ Be guided by a theme, relevant to the audience, pleasurable, and organized
*Education is what distinguishes ecotourism from other forms of tourism.
(Joe Pavelka, February 10th, 2011, personal communication)
Tourists and the Environment:
*Humans in the industrial world are psychologically separated/alienated from nature that
they rarely think of themselves as animals let along dependent components of the world´s
ecosystem.
Eco-Apartheid: the unequal distribution of environmental benefits and burdens among poor
and minority people (Building Global Democracy, 2008, para. 1)
▪ The rich live in the world`s healthiest habitats and have offloaded their footprint and
have created an externality of the true cost of our consumption (mass tourists don`t
want to exploit our own environment so it is done elsewhere)
To achieve sustainability:
▪ We can`t produce waste faster than nature assimilates it
▪ We can`t consume resources faster than nature produces them
▪ We can`t commit to eco-paralysis, using excuses such as “it isn`t politically feasible"
!
!
Lesson Nine: Possibilities of Outdoor
Adventure
Recreating in the outdoors brings endless communal, personal, physical, and spiritual
benefits. As mentioned in previous classes, the majority of the population is losing its
connection with the outdoors and there is a requirement for analysis to assert a reconnection
with the earth.
Kurt Hahn`s Symptoms of a Sick Society:
*Decline in:
▪ Fitness (due to modern transportation and laziness)
▪ Care and Skill (less tradition of craftsmanship due to industry advancement)
▪ Initiative and Enterprise (Disease of spectatoritis, professional sports)
▪ Self-Discipline (availability of stimulants/tranquilizers-drugs and alcohol)
▪ Memory (confusion, restlessness with urban living, computers)
▪ Compassion (haste with which modern life is conducted)
!
(Allan Derbyshire, September 20th, 2010, personal communication)
Outdoor adventure can act as a catalyst against the degradation of a society; adventure can
contribute significantly to a person`s confidence, ability, and most other things that
contribute to creating a well-rounded individual. These are developed or destroyed within the
framework of 4 stages:
1. Recreation – pleasant, well in control, little anxiety
2. Outdoor Skills Learning – satisfaction, in control
3. Adventure – apparent danger, some fear, excitement, feelings of achievement
4. Misadventure – out of control, distress/panic/terror, dissatisfaction, physical/
psychological injury, death
*Adventure serves as a meaningful challenge to individuals, within the framework of safety
and expresses itself as deep personal/social awareness. It is a state of mind beginning with
feelings of fear, always ending with feelings of enjoyment and satisfaction.
Some of the push/pull factors affecting people`s participation in the outdoors:
!
Push:
o Stress
o Crowds
o Deadlines
o Pace of life
!
Pull:
o Solitude
o Retreat
o Aesthetics
o Independence
o physical testing
o conquest

Environmental Awareness:
A main goal of ecotourism is to heighten environmental and cultural awareness promote:
o Connectedness, being a part of the outdoor movement and global conservation
o Provision of environmental education, developing appropriate attitudes
o Eliminate apathy and alienation which are modern excuses for irresponsibility and lack
of initiative
o Promote action
o Encourage harmonious relationships between humans and the environment
o Provide opportunities for individuals to feel they are a part of the solution
(Allan Derbyshire, October 25th, 2012, personal communication)
Recreating in the outdoors implies a certain amount of responsibility. With recognition of the
Leave No Trace Principles, one can contribute to the preservation of the environment which
provides the opportunity for outdoor education:
▪ Plan Ahead and Prepare: knowing regulations, preparing for a variety of weather,
minimize waste
▪ Travel and Camp on Durable Surfaces: (rock, gravel, dry grasses), camp 200 feet from
lakes, streams and rivers, find a proper campsite, don`t make it
▪ Dispose of Waste Properly: whatever you pack in, pack it out, use cat holes to dispose
of human waste
▪ Leave What You Find: examine but don`t touch natural objects, avoid transporting
non-native species, don`t build structures
▪ Minimize Campfire Impacts: use a camp stove, use fire rings/pans/mound fires, keep
fires small, burn all wood to ashes, put fire out completely and scatter the ashes
▪ Respect Wildlife: observe from a distance, never feed animals, keep your food stored
properly
▪ Be Considerate of Other Visitors: protect the quality of their experience, yield to
others on the trail, avoid loud voices and noises
(Leave No Trace, 2012, n.p.)
!
!
Lesson Ten: Economic Sustainability
With respect to mass tourism, economic interests are usually at the heart of the business;
however ecotourism has developed out of the realization of the negative impacts of tourism
and the truth has revealed itself that making money is not the highest priority. The developed
world sees the environment as a resource to exploit to gain financial benefit, and this is what
ecotourism is working against. Unfortunately the present society is greedy and most people
are not willing to sacrifice their “net worth” for considerations that are gravely affecting our
planet, the place which gives us life.
“Tourism`s ability to bring economic benefits and enhance political stability makes it an
attractive development option to governments of countries whose environmental assets are
conducive to the demands of western tourism markets, and where other options for economic
development are limited” (Holden, 2008, p. 107).
The Tourism Economy
*Tourism is one of the largest single business sectors of the world economy; 8.7% of
employment is due to the tourism industry. By the year 2020, tourism arrivals are expected to
double which is a factor of the growing middle class, particularly in China and India (Aaron
Williams, September 20th, 2012, personal communication). There is a need to implement
more viable policies if we are going to survive the mushrooming growth of tourism.
Factors working against sustainable tourism model:
▪ Corruption, foreign and local businesses influencing policy
▪ Western cultural domination
▪ Dependency on traditional models
▪ Lack of funds
(Aaron Williams, October 2012, personal communication)
It should be noted that sustainable development may require more time for the business to be
profitable.
!Economic Impact: the change in sales and jobs as a result of tourism
!Economic Value: the total sum of the impact including infrastructure development
!
Levels of Economic Impact:
o Direct- sales, jobs, tax revenues, income levels
o Indirect- change in prices, change in the quality and quantity of goods and services,
change in property and other taxes, social and environmental changes
o Induced- household spending, proprietor`s increased income
(Stynes, 1997, p. 11)
!
References
Costa Rica Tourism. (2012). Costa Rica protected areas. Retrieved December 1st, 2012 from
http://www.tourism.co.cr/costa-rica-protected-areas/index.html
CST. (2012). What is CST all about? Retrieved November 30th, 2012 from http://www.turismo-
sostenible.co.cr/index.php?option=com_content&view=article&id=2&Itemid=7&lang=en
Building Global Democracy. (2008). Eco-apartheid and global greenwaves: African diasporic
environmental justice movements. Retrieved December 1st, 2012 from http://
www.buildingglobaldemocracy.org/content/eco-apartheid-and-global-greenwaves-african-
diasporic-environmental-justice-movements
EveryCulture. (2012). Costa Rica. Retrieved December 1st, 2012 from http://
www.everyculture.com/Bo-Co/Costa-Rica.html
Global Development Research Centre. (n.d). Environmental impacts of tourism. Retrieved
December 1st, 2012 from http://www.gdrc.org/uem/eco-tour/envi/one.html
Holden, A. (2008). Environment and tourism. New York, NY: Routledge.
Husdon, S. (2009). Marketing for tourism and hospitality. Toronto, ON: Nelson Education Ltd.
ICT. (2012). General framework. Retrieved November 29th, 2012, from http://
www.visitcostarica.com/ict/paginas/TourismBoard.asp
ICT. (2012). Sustainability CST. Retrieved November 30th, 2011, from http://
www.visitcostarica.com/ict/paginas/sostenibilidad.asp?tab=0#
Knowles, R., Castillo, C. (2011). Small business: An entrepreneur’s plan. Toronto, ON: Nelson
Education Ltd.
Leave No Trace. (2012). The leave no trace seven principles. Retrieved December 1st, 2012
from
Rainforest Alliance, Conservation International, Global Environment Facility, PNUMA. (n.d)
Guide to best practices for sustainable tourism in tropical forests: Lodging businesses.
Retrieved November 30th, 2012 from http://www.rainforest-alliance.org/tourism/documents/
tropical_forest_eng.pdf
Stynes, D. (1997). Economic impacts of tourism: A handbook for tourism professionals.
Retrieved December 1st, 2012 from http://fama2.us.es:8080/turismo/turismonet1/economia
%20del%20turismo/economia%20del%20turismo/economic%20impacts%20of%20tourism.pdf
TIES. (2012). What is ecotourism? Retrieved November 29th, 2012, from http://
www.ecotourism.org/what-is-ecotourism

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  • 1. Lesson One: Introduction and the Significance of Ecotourism This course will take place over a period of 2 weeks, Monday to Friday, from 9am-4pm. Mornings will be reserved for in-class lessons and there will be a break at 10:15am. Afternoons will be based outside the classroom and based on various activities and experiential first-hand learning. The break-down of the lessons will be as follows: Ecotourism Defined According to the International Ecotourism Society, ecotourism is defined as “responsible travel to natural areas that conserves the environment and improves the well-being of the local people” (TIES, 1990) The development of sustainable tourism must be seen as the balanced interaction between the use of our natural and cultural resources, the improvement of the quality of life among the local communities, and the economic success of the industry, which also contributes to Lesson Topic Activity Day 1 Defining the Ecotourism Landscape Hike to waterfall and Turtle Island tour Day 2 Industry Study Visit the local conservation office Day 3 Running an Ecotourism Business Tour of Hotel Punta Islita Day 4 Marketing Speaker from a marketing firm and mock promotional activity Day 5 Implementing Sustainable Practices into the Business Zip-lining with Sun Trails Tours and analysis of its sustainability Day 6 Preservation of Culture Visit a local villages to conduct interviews with residents Day 7 Ecological Importance Visit to Cabo Blanco National Park Day 8 Tourist Experience Volunteering at Foundation Lobalu (Animal rescue initiative) Day 9 Outdoor Adventure Mountain biking Day 10 Economic Sustainability Kayaking
  • 2. national development. Sustainable tourism is not only a response to demand, but also an imperative condition to successfully compete now and in the future. (Definition of Sustainable Tourism, CST, 1997) Ecotourism brings together 3 essential components for sustainable destinations: *Conservation: Designing long term solutions economically to enhance the preservation of local culture and the natural environment. *Communities: Increasing the local capacity as ecotourism professionals, achieving environmental preservation while creating jobs and running successful businesses. *Interpretation: Emphasize enriching personal experiences, increase environmental awareness, understanding, and appreciation for all that surrounds. (TIES, 2012) Ecotourism as a Result of Mass Tourism The Stages of Tourism Development will dictate whether or not a destination is managed sustainably: 1) Early Development (first external tourists arrive) 2) Intermediate Development (infrastructure developed according to increase in demand) 3) Developed (various choices of accommodation, widening market increases competition) 4) Decline (according to sustainability) 5) Collapse (Aaron Williams, personal communication, September 20th, 2012)
  • 3. ! http://www.world-tourism.org/facts/menu.html Tourism has grown consistently and substantially in particular over the past 60 years and will only continue to grow exponentially. There is a severe necessity to change the majority of the population´s perception on the disposability of tourism, especially when it comes to nature. If there isn´t a large shift in consciousness from mass tourist to ecotourist, the world´s most beautiful tourism destinations will cease to exist. There is a strong desire to protect the beautiful areas in the world, but this starts deep within the individual and presents itself in the form of commitment and action. For ecotourism to be effective, tourism`s positive and negative impacts need to be brought to awareness and managed accordingly. Implement solutions to take advantage of the many benefits that ecotourism can bring to a destination, but the preliminary and continuing step is always education. It is important to educate yourself as much as possible as technology changes fast and always look to others to what has made them successful or unsuccessful; ecotourism is all about innovation. !
  • 4. At times, the negative impacts of tourism are nothing short of tragic. They often are a result of corruption, poverty, and other powerful external influences that contribute to the severity of the impact. Awareness and sharing knowledge are essential practices within ecotourism. The elimination of apathy is also crucial and ideally results in affirmative action. ! Question for the Participants: What is your personal philosophy about the outdoors? How are we connected to our environment? Think of as many ways as possible in which we rely on and how we influence the environment in which we live. Ice Breaker/Discussion Topic: o Ask participants to share: where they´re from, what are their hobbies or pastimes are, why they decided to join this program, and what their definition of ecotourism is. o Explain what type of business you´re in and your experience dealing with ecotourism. o Describe characteristics of the Costa Rican culture, what makes this destination unique. ! ! ! ! ! ! Lesson Two: Industry Study History of Tourism Development in Costa Rica In 1930 the state became involved in tourism development, marked by the creation of the first private hotel, the first class Gran Hotel Costa Rica. Tourists arrived from overseas at the port of Limón on the Caribbean Sea and then travelled by train to San José on the Northern Railway Company. The National Tourism Board was created in 1931 and became the Instituto Costarricense de Turismo (ICT) in 1955. The mission statement of the ICT is: Promote a wholesome tourism development, with the purpose of improving Costa Ricans´ quality of life, by maintaining a balance between the economic and social boundaries, environmental protection, culture and facilities Some of the ICT´s important institutional policies include:
  • 5. o The concept of sustainability will be the fundamental axis of tourism activity and will be considered as the main factor characterizing the national tourism product. o Tourism development will develop in such a way as to contribute effectively and constructively against any form of social degradation, generating economic benefits, protecting the environment, and supporting our people´s culture and values. o Any kind of tourism activity that threatens our people's habits or puts at risk the physical and moral integrity of human beings will be fought against forcefully. o Private, national, and foreign investment of new projects as well as improvement and enlargement of existing ones will have a parallel commitment with local development. o Tourism development will be guided based on programs and objectives, and for that reason, it will strictly establish a coordination plan, control, and follow-up of all its activities. (ICT, 2012) General Patterns of Travel Globally 60s & 70s – “Boosterism”, glamourized to display weath 80s – Realization of negative impacts (cautionary) 90s – Mitigation, how we should continue !Tourism as Recreation/Leisure: *There are 4 main components to tourism: o The tourist o The businesses providing tourism goods and services o The government of the host community/area o Host community *Tourism involves: o The movement of people o The activities undertaken during the trip o The facilities and services created to satisfy the needs of the tourist o Leads to economic impact *Characteristics of the tourism product: o It is distinct as it is the experience rather than something tangible (largely based on visitor expectations and perceptions o It is a delivery chain of vendors involved in the travel experience (no 1 group has control over this)
  • 6. o Tourism is unstable and susceptible to external influences (making product loyalty difficul to create o Tourism´s image is ambiguous, yet politically attractive o It is perishable as it is an experience, it either gets used or it doesn´t (Joe Pavelka, personal communication, January 18th, 2011) Introduction to la Certificación para Sostenibilidad Turística (CST) ! The CST was created in 1997 by the National Institute of Costa Rican Tourism in order to “make sustainability a practical and necessary reality within the context of the country´s competitiveness in tourism…encouraging the active participation of local communities and provide a new source of competitiveness within the business sector” (ICT, 2012). ! It is a national program that categorizes and in turn certifies various tourism businesses based on their degree of sustainability. This way, it is certain that sustainable travel is a fundamental component of the Costa Rican tourism product. It is based on the analysis of 4 main categories: 1. Physical/Biological Considerations – The company´s interaction between tourism business and the natural surroundings 2. Infrastructure and Services (Lodging Companies) – Evaluation of management policies and operational systems within the company and its establishment, concerning policies of: energy conservation, water contamination, and managing waste. Service Management (Tour Operators) – Evaluation of the creation of the tourism product influenced by market demands and the destination´s regional characteristics 3. External Client – Analyzes the interaction of the company with its clients, the degree to which it invites clients to be an active contributor to the company´s policies of sustainability. 4. Socio-Economic Environment – The interaction of the establishment with its adjacent communities, the degree to which the company answers to concerns of the community in terms of jobs and contributing to the collective. ! *The process itself involves a series of questions and an analysis that comply with each one of these areas. The CST then assigns a “sustainability level” indicating the position that the company holds with regards to its level of commitment. Each level is corresponding to the percentage in which the company fulfills pre-established sustainability codes. Level Percentage Attained 1. < 20 % 2. 20-39 % 3. 40-59 % 4. 60-79 % 5. 80-94% 6. > 95% !
  • 7. *The level achieved will always be the lowest scored within the 4 areas *The higher the rating, the higher the degree of direct benefits for the company: national and international publicity strategically designed for the CST, training of the company´s personnel, and priority in various world tourism events. (CST, 2012) ! Hotel Punta Islita Ecolodge is an exemplary establishment valuing sustainability principles at its core, and sets the stage for many tourism businesses within the Costa Rican market. It possesses all the key findings for a best practice tourism establishment: o Attractiveness and a refined image from a customer based perspective o Outstanding policies/credentials with respect to community development o Strong efforts in environmental conservation and promotion sustainability principles to its clients o The highest rating of the CST certification ! ! ! ! ! ! ! ! ! Lesson Three: Running an Ecotourism Business *Tourism planning is quite possibly the most effect strategy for implementing and maintaining sustainability within the business. Vision and Values: It is important to have a clear idea of what you want to provide to you customers and what you value as a business professional. o Vision- A mental picture of yourself or an event at some time in the future
  • 8. o Values- The things in life that are important to you (Knowles & Castillo, 2011, p. 60-61) *Among others, the most important values of an ecotourism business are: the tourist experience and environmental/ethical responsibility. ! (Knowles & Castillo, 2011, p. 59) Setting Goals: Goal setting is essential in your strategy to give the business direction and have a means by which to measure your success. Goals should be: S: Specific M: Measureable A: Attainable R: Realistic T: Timely (Anne Stone, personal communication, November 2012) Leadership: There are many definitions for this concept but it ultimately entails: the responsibility for the success of others, or having influence over others *Leaders can emerge under various circumstances: o Trait: based on universal qualities that signify that this person is cable of achieving a common goal amongst an organization. o Behavioural: when a person possesses the appropriate behaviours to lead others. o Situational: environmental factors contribute to leadership emersion. o Reciprocal: leadership is a fluid concept of the roles between the leader and the follower. (Julie Weible, personal communication, February 17th, 2011) ! *There are many different types of leaders, some effective and some ineffective. Pay attention to how you deal with others, and develop your own personal leadership style. An essential component of effective leadership is communication. !
  • 9. Communication: The ability to effectively express one´s thoughts or ideas, and the ability of effectively take in and integrate other people´s thoughts and ideas. o The process of acting on information o Human communication is making sense out of the world and sharing with others by creating meaning *It is collectively understood that non-verbal communication makes up a large portion of the meaning that we convey when communicating; pay attention to gestures, eye contact, body language, and cultural differences. Ecotourism Administration Accreditation is what makes ecotourism viable as the concept is extremely subjective to varying perspectives as well as factors that demote the reputability of the industry. This is why the Certificación de Sostenibilidad para Turismo (CST) is so important. Benefits brought to the business: o High level of sustainability o Higher level of good common practices o Increase profitability o Legitimization o Sustainability of industry overall Key considerations: o Cost of delivering the program o Tangible inducements (will it bring money) o Benefits and weaknesses of codes of conduct o Role of the consumer in improving performance *Accreditation: establishment and continuous improvement of industry standards. *Benchmarking: continuous learning process designed to compare products, services, and practices with reference to external competitors and implement procedures to upgrade performance to match or surpass them. *Best Practice: adopting a personal philosophy of continuous improvement. *Auditing: the process a business undergoes to identify and confirm benchmarks towards accreditation with reliability and validity and measures to verify best practice !
  • 10. ! Lesson Four: Marketing Marketing Plan at a Glance Marketing your business could be the single most important process to undertake; it is important to make sure you are marketing with a purpose and all marketing activities are very well researched. The main components of a marketing plan: Executive Summary: This orientates your plan, sets the stage for what the business is about as a whole. In this part it is important to include components of your goals, values, and mission as a business. It serves to introduce the document and highlight the strengths of the endeavour you are embarking on. This should be written once all other parts are completed (Knowles & Castillo, 2011, p. 400). Goals, Background, and Product Description: It is important to discuss your motives for creating the product and how it came to be. You know your business better than anyone, and you should also have done much outside research, therefore a clear thorough product description should be easy. Describe the business you´re in, what you hope to provide to your customers, and what your organization structure is and what your policies look like. Target Market: This could very well be the most important part of your research and marketing plan. Make sure you have a clear idea of who you are market to; this guides all aspects of you plan. First do general research to find out the gaps in the marketplace, what people need, or what type of product would be strategically advantageous. Once you have your target market defined, comprehensively investigate various traits they possess, segmented into 4 different areas: o Demographic: uses the primary variables of age, gender, family life cycle, and ethnicity to segment the markets o Geographic: the division of markets according to geographical boundaries such as countries, provinces, or territories, regions, cities, or neighbourhoods. o Behaviour: divides the market into groups based on various types of buying behaviour; including usage rate (light, medium, and heavy), loyalty status (ex./ 5 star hotel only) o Psychographic: divides buyers into different groups based on social class, lifestyle, and personality characteristics. These are based on personality traits, attitudes, motivations, and activities. *Benefit Segmentation (not always included, but also important): divides customers based on the benefits they desire such as education, luxury, or low cost. Customers weigh different features of a service and these are evaluated here.
  • 11. (Hudson, 2009, p. 87-88) ! Competitive Analysis: Identifying your competitors is very important for differentiating your product to make it more desirable than the next guy´s. As well, knowing the quality standards of what you are competing against will help you match or ideally surpass the competition. o Identify Direct Competition: direct competitors are those who offer a similar product to yours to the same customers at more or less the same price (Hudson, 2009, p. 84) o Identify Indirect Competition: indirect competitors offer a different product but similar perceived benefits. For example, a zip-lining tour is indirect competition for company that offers snorkeling tours. o Environmental Scan: an environmental scan analyzes what is happening in the outside world that may affect the buying patterns of consumers. There are a few different models to follow for an environmental scan but most commonly for tourism it is beneficial to look at the microenvironment (factors that impede the business from within, ex./ having issues with the computers that process reservations) and the macro environment (which looks to the greater global trends that could affect your business, ex./ global recession) (Hudson, 2009, p. 25-26). o SWOT Analysis: this component analyzes the strengths, weaknesses, opportunities, and threats affecting your business. Marketing Mix: the expansion of your marketing mix will help you address the most crucial areas of your marketing plan, these are: o Product: the physical good features; quality level, accessories, packaging, warranties, product lines, branding. o Place: defines the channel type; exposure, intermediaries, outlet locations, transportation. o Promotion: the various means by which you expose your product to the public; salespeople, advertising, publicity. o Price: flexibility regarding how much you charge and how it relates to others in the industry; price level, terms, differentiation, discounts, allowances. (Hudson, 2009, p. 17) *These are the most important aspects to consider when thinking about marketing for your business. Another crucial aspect is to include as much as possible the use of the internet in your marketing plan. Make sure your website is thorough, attractive, and up to date. If it suits your business, take advantage as often as possible the use of social media !
  • 12. ! Lesson Five: How to Implement Sustainable Practices into the Business Taking steps to mitigate the negative impacts that tourism has on the environment is one of the cornerstones for the identification of a sustainable tourism product. As mentioned prior, ecotourism is all about innovation, best practice, and maintaining a level consciousness about the impacts you are imposing on the earth. It may seem overwhelming to implement these kinds of mammoth changes, but it doesn´t have to be so intimidating. All is needed is an open mind and a desire to take the initiative. Conservation is as much of a lifestyle and a mindset then it is anything. Education is also crucial, and as you gain knowledge and skills, it will become easier and easier to implement resolutions. The following is a summary of the highlights for the Guide to Best Practices for Sustainable Tourism in Tropical Forests, focusing on physical tourism establishments. This document was put together by the Programa de las Naciones Unidas para el Medio Ambiente (United Nations Program for the Environment), the Rainforest Alliance, and Conservation International. The following information can be used as a reference for how to develop tourism establishments. Guide to Best Practices for Tourism Establishments ! Use Environmental Impact Assessment ▪ Awareness of environmental vulnerability to ensure measures are taken to maintain as close as possible to the natural functioning of ecosystems; mitigate potential negative impacts. ▪ Consider such aspects as: habitat fragmentation, habitat destruction or conversion, loss of biodiversity, exotic species introduction, system deterioration from agrochemicals, sedimentation, water regime modification, water table changes, water quality alteration, water level changes, population decline, loss of genetic biodiversity, lower reproductive success in endangered species. ▪ Do a preliminary site analysis to observe natural drainage patterns, variations between seasons, soil characteristics, this area´s relation to other ecological areas that may be close by including beaches, rivers, easily eroded areas, etc. ▪ Soil characteristics: consider soil´s capability to withstand compaction, slope stability and capacity to succeed if vegetation is removed. ▪ Consider which plants and animals depend on the area that is being considered for infrastructure development and if vital sites for wildlife exist within the area: mating areas, nesting sites, feeding/sleeping spots. ▪ Analyze regularly the ecological and geographical features of the area, noticing any changes and keeping a through record of all observations including pictures. !!Creating and Environmentally Friendly Design
  • 13. ! ▪ Do not adapt your environment to suit your infrastructural design; use natural features as centre points for development of tourism businesses. Working with what you already have will save money, resources, and preserve the natural environment. ▪ Prioritize water sources such as rivers, lakes, and wetlands and do not disrupt their natural flow; if possible, us a design that can eventually be removed. ▪ Pending soil analysis, try to design infrastructure to be embedded into the slope or chosen area. ▪ When building, plan for non-invasive drainage/sewage/energy systems, and utilize multi-use designs as much as possible ▪ Avoid using heavy machinery to build, if possible digging should be done by hand and try not to remove natural extracted materials; properly remove waste from building activities and ensure that they do not build up on the site. ▪ Use local construction products that have been extracted in a sustainable manner and if being used, hire local contractors that have experience with working in fragile environments. ▪ Use natural drainage to your advantage instead of sewage building up and use designs that are able to catch rain water from the roof. ▪ Use and plant regional vegetation to your advantage to reduce erosion and runoff problems, as well help insulate structures or provide shade. ▪ If a retaining wall would be beneficial to your design, use Gabion structures (stone filled wire mesh boxes) which are relatively low impact and permit natural drainage patterns. !Choosing Suppliers ! ▪ Deliberately use your purchasing power to an advantage, choosing local and organic when possible. ▪ Educate yourself and your clients about where your food and products come from. ▪ Shade grown organic coffee !Using Community Action ! ▪ Urge government to implement land usage planning, defining what and what cannot be done in certain natural areas and use your position as a local business stakeholder to promote conservation. ▪ Collaborate with and support establishment of protected wilderness areas, as well those areas that are of natural benefit from a tourism perspective, but of course maintain rigid guidelines for use of these areas and a management plan ▪ Learn about and consider important aspects of ecological make up such as water sheds, biological corridors ▪ Develop your own environmental knowledge and actively distribute environmental education to community members/partners, and clients. Support scientific research. ▪ Be an active member of the community by committing to industry-led environmental initiatives and conservation including through public relations to identify potential partners (media, government, and other enterprises, local and otherwise. ▪ Use customer relations to integrate sustainability into the industry and highlight preservation as a marketing tool. ▪ Community tourism products: learning about traditional farming methods, making local dishes, visiting organic farms, visiting and organizing events for local schools, learn about local history, making local crafts ▪ Hire people who were formerly involved in destructive industries and train them in a more sustainable industry. !
  • 14. Care of Local Wildlife ! ▪ Support construction of underground tunnels and bridges over roads for animals to cross. As well, promote use of insulated electrical wires. ▪ Use all resources available to discourage feeding wild animals. ▪ Practice responsible wildlife viewing, seeing them in their natural habitat and at a safe distance. !(Rainforest Alliance et.al, n.d) !
  • 15. ! Lesson Six: Preservation of Culture I will never pretend like I know more about your own culture than you do. I would like to foster an environment of sharing where everyone can express their opinions and display their knowledge. Half of effective communication is listening and this is very important for the development of culture. Culture is something to be proud of and be discussed regularly. Maintain a constant vision is to strengthen culture, and this only comes with participation. Culture is the ways of life. Discussion question: What does the term culture mean to you? What does culture entail (language, art, sciences, thought, world views)? How do people display their cultures? Culture from a tourism perspective: o It is a subset, a product within tourism and is gaining importance o More emphasis on urban and rural areas; Indigenous culture is seen as authentic culture Authenticity is usually what ecotourists are looking for, an original experience that is true to reality. o Visitor and resident expectations need to be balanced for a tourist destination to thrive o It is important to project tourism and educate those who are interested o Take action to learn about culture, ask your parents and relatives o Avoid commodification of culture; don´t misuse culture as a means to economic gain (only perform culture under circumstances that are normal, not forced). o Learn from other cultures, but do not imitate them; decide how you would like express your culture for yourself and how you can share it for the benefit of others. As I am sure that you´re aware, Costa Rica has a huge variety of cultural diversity within the country itself. As a general breakdown, in Guanacaste and northern Puntarenas many of the people are descendants of Indigenous peoples and colonial-era slaves, and they are Hispanic in language and culture. On the Caribbean coast in the province of Limón, there is a large population of Afro-Costa Ricans who are descendants of Jamaicans and other British West Indians who immigrated in the late 1800s for work on the Atlantic Railroad, plantations, and docks. These people faced racial discrimination and were denied nationality until 1948; their presence has made Limón culturally distinct from other parts of the country. The largest group of indigenous people of Costa Rica are the Bribri and the Cebécar who live on the east side of the Talamanca Mountains. Their religion is centred around Sibö,
  • 16. the Creator. Most indigenous peoples live on reserves and some have even fully assimilated into the peasant population. The Matambú in Guanacaste are unique in the sense that they are the only reserve to resemble the indigenous culture of Central Mexico. This group were the first to feel the wrath of Spanish conquest in an area that would become Costa Rica. (EveryCulture, 2012, para. 12) Discussion: I would like to know what could be characterized as Costa Rican culture, what are certain aspects about your identity that you are proud of and make you feel a part of a greater body? For me as a foreigner who has only been to Costa Rica once, these are some things that I have perceived about Costa Rican Culture: ▪ ¡La Pura Vida! Is an extremely defining feature of Costa Rica; from my experience, the local people possess this as their philosophy for life as well as lifestyle. It is hard to ignore the unbelievable natural beauty that surrounds which I think encourages people to live their lives with purpose which is just enjoying the moment that is present. ▪ Gallo Pinto (traditional breakfast of rice, beans, cilantro, red pepper, onion, and Lizano sauce) ▪ Reggae ▪ Natural beauty is a huge part of the Costa Rican identity; it is usually the number one reason why people travel to the country. No other country can claim that 25% of its land mass is protected area (Costa Rica Tourism, 2012, para. 8). ▪ Diversity of people from all over the world, and diverse local people as well ▪ No army ▪ Beautiful architecture in the capital ▪ The people possess a lot of pride in their culture (Mae= Costa Rican word for dude) *I would like to introduce a guest speaker from the Sarapiquís Museum to discuss various aspects of the Costa Rican culture *There will also be a class cooking lesson making a traditional dish. !
  • 17. ! Lesson 7: Environmental Importance *Some of the most harmful impacts come from the development of infrastructure in an unsustainable way. Tourism products are most commonly developed in a way that prioritizes the tourist and their desire for luxury and overabundance and not taking into consideration the surrounding natural environment. Ecotourism strives to alter the definition of what constitutes an enjoyable experience. There is something very valuable about staying in humble accommodations, surrounded by nature, and knowing that you are contributing to the protection of the environment of which you are a part of. If managed properly, tourism has the potential to increase productivity and protection of natural areas. It has the power to generate funds for reserves and implement educational initiatives to promote the spread of the movement. Overconsumption: *Ecological footprint- defined as the area of water and land ecosystems required on a continuous basis to produce the resources needed. Factors affecting Eco-Footprint include: o Population size o Average material standard of living o Average productivity of land/water ecosystems o Efficiency of resource harvesting (Aaron Williams, September 27th 2012, personal communication) *The most common forms of environmental impacts come in the form of: o Depletion of Natural Resources (water resources, local resources, land degradation) o Pollution (air pollution and noise, solid waste and littering, sewage, aesthetic pollution) o Physical Impacts (deforestation and intensified use of land, marina development, impacts from tourist activities such as trampling, anchoring, and alteration) (Global Development Research Centre, n.d.) Air Traffic: There is somewhat of a dilemma when it comes to transportation for ecotourism trips as air travel is a large contributor to CO2 emissions (3-9%). Even though, other factors are much worse such as vehicles and power generation, air travel is increasing at 7% annually. (Aaron Williams, October 16th, 2012, personal communication)
  • 18. ! ! Concepts: *Overpopulation – judgement as to when an environment is unable to support a given population, exceed carrying capacity *(Human) Carrying Capacity – number of people an area can support on a sustained basis given the prevailing technology Views towards the environment: *Shallow Ecology – anthropogenic view of nature; humans are separate from the environment *Deep Ecology – the idea that humans are an integral part of the environment *Egalitarianism – the biosphere has the right to live and flourish (Aaron Williams, September 27th, 2012, personal communication) Steps to Minimize Impacts on the Environment: !Energy Conservation (use example of car be hotter than outside) ! ▪ Situate buildings with a north/south direction to reduce direct sunlight penetration, as well using roofed balconies to minimize the need for air conditioning. ▪ Consider you building materials for their heat/energy absorption to minimize sunlight impact. ▪ Cross ventilation allows cool air to enter in a horizontal direction and warm air to leave through vents at the top of the building. ▪ Promote energy conservation throughout your business, ensuring that employees are aware of how to save energy (lights off!), as well discussing issues with your clients on how they can help maintain sustainability ▪ Maximize use of natural light such as indoor patios, skylights and purposeful placement of windows. Keep blinds closed during the day to help keep areas cool. ▪ Paint walls and roofs in light colours to increase reflection. ▪ Motion activated lights can help minimize the need for constant illumination, for instance at night for security reasons. ▪ Use energy efficient bulbs/products; fluorescent bulbs are not recommended in bathrooms as they are frequently turned on and off. ▪ Use fans to your advantage but do not over-run them. ▪ Ensure that all structural cracks are sealed if air-conditioning is being used. Keep doors and windows shut when air-conditioning is on and ask guests to turn it off when it is not needed. ▪ A 1°C temperature variation entails a 6% difference in power consumption. ▪ Keep air conditioning units well maintained and clean. ▪ Install features that will reduce water consumption, such as low-flow shower heads ▪ In the kitchen, use pots and pans that are sized to the element size and are made of conductive materials such as stainless steel.
  • 19. ▪ Situate the fridge separated from other appliances so not to cause it to overwork, permitting it good air flow. ▪ When doing laundry, fill the washer to the maximum specified amount, try not to use hot water and hang dry items. ▪ Use laptop instead of desktop (requires 5x more energy). ▪ Turn appliances off as much as possible and unplug them (stand-by energy accounts for some 10% of use). ▪ Consider using a generator system where only a few hours of the day is reserved for energy consumption. !Transportation Methods ! ▪ When possible, choose hybrid vehicles that use ethanol, methanol, liquefied gas, or biofuels ▪ Maximize trip usage and inform customers of public transit options. ▪ When fuelling boats, only do it at the port and regularly check pipelines, fuel tanks, filters, values, etc. for potential leaking. Try to use a bilge pump to bail a boat !Wastewater and Waste Management ! ▪ Keep records of water usage, collect rainwater, install reduced flow “appliances”, and remind clients to save water. ▪ If possible, use a reservoir to store and purify grey water before reusing for things such as toilets or irrigation. ▪ Reduce water consumption. ▪ Work with local government to organize a viable garbage collection program and ensure that the waste is adequately disposed of. ▪ Use organic compost and distribute it as fertilizer for gardens or surrounding plants. ▪ Never use disposable items and do not allow sales of disposable containers, use as little plastic as possible as well attain food that requires the minimum amount of packaging. ▪ Obtain products in large quantities versus individual products ▪ Promote and participate in activities to clean natural trails, adventure routes, roads, highways, and river banks. Identify waste that can be sold for recycling ▪ Include information campaigns about waste effects on wildlife, and encourage residents and visitors to dispose responsibly of their waste. ▪ Keep records of waste reduction ▪ Reduce or eliminate use of chemicals; use natural products such as salt, vinegar, bicarbonate and use biodegradable cleaning products. !(Rainforest Alliance et.al, n.d) !
  • 20. ! Lesson Eight: Tourist Experience There are a variety of reasons why people travel, but for the purposes of ecotourism, visitors usually come for pleasure. Ecotourists are a special kind of tourist as they are seeking a product that it outside the usual definition that is mass tourism; something with deeper meaning is being sought. !The following outlines some of the motivations for which tourists decide to partake in ecotourism: ▪ Urban Respite: seeking escape, relief from urban living ▪ Environmental Scarcity: see it before it´s gone mentality, pie is shrinking (Marxist view) ▪ Technological Advancements: enhanced ability to travel, withstand elements more comfortably, rewards of physical achievements ▪ Spirituality: imaging, connection to the natural world, people are questioning how they perceive themselves ▪ Guilt-Free Travel: people are recognizing the impacts of tourism but they have a desire to travel, ecotourism permits them to travel with little guilt ▪ Unique Experience: travel to unusual environments, could have little to do with sustainability, simply fulfilling individual ego !(Joe Pavelka, January 27th, 2011, personal communication) !*Ecotourists can be viewed from a market perspective referring to their usage rates of the ecotourism product. As the tourism industry evolves, the ecotourist can be seen as venturers (travellers who prefer exotic destinations and unstructured vacations, with more involvement with local cultures, rather than packaged tours). They are seen as in contrary to dependables (travellers who prefer familiar destinations, packaged tours, and “touristy” areas). This model describes how they are broken down: Plog´s Psychographic Personality Types: !
  • 21. (Hudson, 2009, p. 55) Education and Ecotourism: *Education of the tourist makes up one of the 3 main components of ecotourism itself; education is essential for both the traveller and members of the local community. The more widely education is spread; the more people will become aware of impacts resulting in greater success for ecotourism in the form of conservation and appreciation. Interpretation: education activity which aims to reveal meanings and relationships through the use of original objects, by first-hand experience. Interpretation should: ▪ Be inspirational ▪ Enhance the understanding, appreciation, and protection of cultural and natural heritage ▪ Provoke interest, excite the imagination, and reveal the most interesting parts ▪ Be guided by a theme, relevant to the audience, pleasurable, and organized *Education is what distinguishes ecotourism from other forms of tourism. (Joe Pavelka, February 10th, 2011, personal communication) Tourists and the Environment: *Humans in the industrial world are psychologically separated/alienated from nature that they rarely think of themselves as animals let along dependent components of the world´s ecosystem. Eco-Apartheid: the unequal distribution of environmental benefits and burdens among poor and minority people (Building Global Democracy, 2008, para. 1) ▪ The rich live in the world`s healthiest habitats and have offloaded their footprint and have created an externality of the true cost of our consumption (mass tourists don`t want to exploit our own environment so it is done elsewhere) To achieve sustainability: ▪ We can`t produce waste faster than nature assimilates it ▪ We can`t consume resources faster than nature produces them ▪ We can`t commit to eco-paralysis, using excuses such as “it isn`t politically feasible" !
  • 22. ! Lesson Nine: Possibilities of Outdoor Adventure Recreating in the outdoors brings endless communal, personal, physical, and spiritual benefits. As mentioned in previous classes, the majority of the population is losing its connection with the outdoors and there is a requirement for analysis to assert a reconnection with the earth. Kurt Hahn`s Symptoms of a Sick Society: *Decline in: ▪ Fitness (due to modern transportation and laziness) ▪ Care and Skill (less tradition of craftsmanship due to industry advancement) ▪ Initiative and Enterprise (Disease of spectatoritis, professional sports) ▪ Self-Discipline (availability of stimulants/tranquilizers-drugs and alcohol) ▪ Memory (confusion, restlessness with urban living, computers) ▪ Compassion (haste with which modern life is conducted) ! (Allan Derbyshire, September 20th, 2010, personal communication) Outdoor adventure can act as a catalyst against the degradation of a society; adventure can contribute significantly to a person`s confidence, ability, and most other things that contribute to creating a well-rounded individual. These are developed or destroyed within the framework of 4 stages: 1. Recreation – pleasant, well in control, little anxiety 2. Outdoor Skills Learning – satisfaction, in control 3. Adventure – apparent danger, some fear, excitement, feelings of achievement 4. Misadventure – out of control, distress/panic/terror, dissatisfaction, physical/ psychological injury, death *Adventure serves as a meaningful challenge to individuals, within the framework of safety and expresses itself as deep personal/social awareness. It is a state of mind beginning with feelings of fear, always ending with feelings of enjoyment and satisfaction. Some of the push/pull factors affecting people`s participation in the outdoors: ! Push: o Stress o Crowds o Deadlines o Pace of life ! Pull: o Solitude o Retreat
  • 23. o Aesthetics o Independence o physical testing o conquest
 Environmental Awareness: A main goal of ecotourism is to heighten environmental and cultural awareness promote: o Connectedness, being a part of the outdoor movement and global conservation o Provision of environmental education, developing appropriate attitudes o Eliminate apathy and alienation which are modern excuses for irresponsibility and lack of initiative o Promote action o Encourage harmonious relationships between humans and the environment o Provide opportunities for individuals to feel they are a part of the solution (Allan Derbyshire, October 25th, 2012, personal communication) Recreating in the outdoors implies a certain amount of responsibility. With recognition of the Leave No Trace Principles, one can contribute to the preservation of the environment which provides the opportunity for outdoor education: ▪ Plan Ahead and Prepare: knowing regulations, preparing for a variety of weather, minimize waste ▪ Travel and Camp on Durable Surfaces: (rock, gravel, dry grasses), camp 200 feet from lakes, streams and rivers, find a proper campsite, don`t make it ▪ Dispose of Waste Properly: whatever you pack in, pack it out, use cat holes to dispose of human waste ▪ Leave What You Find: examine but don`t touch natural objects, avoid transporting non-native species, don`t build structures ▪ Minimize Campfire Impacts: use a camp stove, use fire rings/pans/mound fires, keep fires small, burn all wood to ashes, put fire out completely and scatter the ashes ▪ Respect Wildlife: observe from a distance, never feed animals, keep your food stored properly ▪ Be Considerate of Other Visitors: protect the quality of their experience, yield to others on the trail, avoid loud voices and noises (Leave No Trace, 2012, n.p.) !
  • 24. ! Lesson Ten: Economic Sustainability With respect to mass tourism, economic interests are usually at the heart of the business; however ecotourism has developed out of the realization of the negative impacts of tourism and the truth has revealed itself that making money is not the highest priority. The developed world sees the environment as a resource to exploit to gain financial benefit, and this is what ecotourism is working against. Unfortunately the present society is greedy and most people are not willing to sacrifice their “net worth” for considerations that are gravely affecting our planet, the place which gives us life. “Tourism`s ability to bring economic benefits and enhance political stability makes it an attractive development option to governments of countries whose environmental assets are conducive to the demands of western tourism markets, and where other options for economic development are limited” (Holden, 2008, p. 107). The Tourism Economy *Tourism is one of the largest single business sectors of the world economy; 8.7% of employment is due to the tourism industry. By the year 2020, tourism arrivals are expected to double which is a factor of the growing middle class, particularly in China and India (Aaron Williams, September 20th, 2012, personal communication). There is a need to implement more viable policies if we are going to survive the mushrooming growth of tourism. Factors working against sustainable tourism model: ▪ Corruption, foreign and local businesses influencing policy ▪ Western cultural domination ▪ Dependency on traditional models ▪ Lack of funds (Aaron Williams, October 2012, personal communication) It should be noted that sustainable development may require more time for the business to be profitable. !Economic Impact: the change in sales and jobs as a result of tourism !Economic Value: the total sum of the impact including infrastructure development ! Levels of Economic Impact: o Direct- sales, jobs, tax revenues, income levels o Indirect- change in prices, change in the quality and quantity of goods and services, change in property and other taxes, social and environmental changes o Induced- household spending, proprietor`s increased income
  • 25. (Stynes, 1997, p. 11) ! References Costa Rica Tourism. (2012). Costa Rica protected areas. Retrieved December 1st, 2012 from http://www.tourism.co.cr/costa-rica-protected-areas/index.html CST. (2012). What is CST all about? Retrieved November 30th, 2012 from http://www.turismo- sostenible.co.cr/index.php?option=com_content&view=article&id=2&Itemid=7&lang=en Building Global Democracy. (2008). Eco-apartheid and global greenwaves: African diasporic environmental justice movements. Retrieved December 1st, 2012 from http:// www.buildingglobaldemocracy.org/content/eco-apartheid-and-global-greenwaves-african- diasporic-environmental-justice-movements EveryCulture. (2012). Costa Rica. Retrieved December 1st, 2012 from http:// www.everyculture.com/Bo-Co/Costa-Rica.html Global Development Research Centre. (n.d). Environmental impacts of tourism. Retrieved December 1st, 2012 from http://www.gdrc.org/uem/eco-tour/envi/one.html Holden, A. (2008). Environment and tourism. New York, NY: Routledge. Husdon, S. (2009). Marketing for tourism and hospitality. Toronto, ON: Nelson Education Ltd. ICT. (2012). General framework. Retrieved November 29th, 2012, from http:// www.visitcostarica.com/ict/paginas/TourismBoard.asp ICT. (2012). Sustainability CST. Retrieved November 30th, 2011, from http:// www.visitcostarica.com/ict/paginas/sostenibilidad.asp?tab=0# Knowles, R., Castillo, C. (2011). Small business: An entrepreneur’s plan. Toronto, ON: Nelson Education Ltd. Leave No Trace. (2012). The leave no trace seven principles. Retrieved December 1st, 2012 from Rainforest Alliance, Conservation International, Global Environment Facility, PNUMA. (n.d) Guide to best practices for sustainable tourism in tropical forests: Lodging businesses. Retrieved November 30th, 2012 from http://www.rainforest-alliance.org/tourism/documents/ tropical_forest_eng.pdf Stynes, D. (1997). Economic impacts of tourism: A handbook for tourism professionals. Retrieved December 1st, 2012 from http://fama2.us.es:8080/turismo/turismonet1/economia %20del%20turismo/economia%20del%20turismo/economic%20impacts%20of%20tourism.pdf TIES. (2012). What is ecotourism? Retrieved November 29th, 2012, from http:// www.ecotourism.org/what-is-ecotourism