1. Jennifer Opstad
623.879.2323(C)jenniferopstad513@gmail.comPhoenix, AZ
WORK EXPERIENCE
Hertz Local Edition, Phoenix, AZ, June 2012- Present
Branch Manager, Phoenix, Midway Nissan Hertz Local Editions
 Completed Hertz’s Management Trainee Program and promoted to Management Team as a Manager
Associate 90 days from start date
 Only Hertz Manager to be awarded and published in the Hertz World Kudos in the last 6 years
 Recognized by Regional Manager to have won the November “ Star” award
 Rated in the top 10 Branch Managers in the LPR scorecard for the last 4 months consecutively for the West
Central Region
 Received numerous letters of recommendation from customers
 Promoted to Branch Manager within 1 ½ years
 Pinpointed and dissected why my branch has demonstrated decreased revenue growth
 Diagnosed and discovered the problems that where observed
 Implemented and prioritized a 30, 60, and 90 day game plan engineered towards positive branch growth
 Increased branch revenue over 30% consecutively for the last 13 months
 Increased On-Rents over 40% consecutively for the last 13 months
 Ascertained 4 large accounts for my location that are expected to bring in over an 50% increase overall yearly
and monthly revenue
 Self starter: Requires little to NO supervision
o Develop & utilize resources effectively , time management, superior organizational skills
o Develop strong working relationships with sales associates
o Quickly learn new tools and technologies
o Think and work independently as well as within a team
o Use independent judgment and discretion when handling confidential information
o Change direction with cooperation and willingness
o Recognize and deliver high quality customer service
 Make professional warm and cold sales calls to local Phoenix area body shops and insurance agents to obtain
new business and increase revenue from existing accounts by increasing relationship building
 Go prospecting and go out to leads business-to-business to land new accounts
 Provide excellent account relationship management to both local body shops, insurance sales accounts,
corporate accounts, and private FBO accounts
 Instituted a morning huddle with my staff members which supplied them with a developed and organized
game plan for the day and week
 Supervise and participate in daily branch activities of three branch locations with five team members: wash
and prep vehicles, pick customers up, perform rentals, answer telephone calls & make reservations
 Educated, developed, and nurtured an aggressive sales culture in both current and previous branches for all
levels of employees
 Mentored, trained and instructed management trainees and one service and sales associate through the Hertz
Management Interview (HMI) process
 Analyzed overdue and aging rental contracts in order to recoup both lost revenue and converted vehicles
 Eliminated over 50K of unpaid balances from various accounts at 6 branches in a 16 month time frame
 Detected both internal and external customer and employee fraud, saving the branch over 30K in revenue in a
6 month time frame since and locating numerous stolen cars
 Reorganized, consolidated and streamlined all administrative and back office processes at 6 locations
throughout the valley in 3 years time frame
 Arranged special events for top performing branches in the West Valley
 Produce over 140k of individual service revenue for the year of 2012 & 2013
 Maintained top revenue generator position in Arizona for over 1 year

2.  Achieved highest sales payout in Western and West Central Region three times in six month timeframe
 Provide world class service based sales, customer service, and problem solving to both retail customers and
business accounts
 Eliminated over 30K of unpaid balances from various accounts at three branches in a 12 month time frame
ACOUSTIGRID CEILING CO, Office Manager: Peoria-West Valley, AZ 11/2010-01/2012
Accountable for implementing strategy, in addition to managing 9 employees in the Phoenix Area. Run a local office
operation which requires strong organization, detail oriented, integrity, and dependable to build strong customer
vendor relationships.
 Accounting, billing, and invoicing
 Scheduling
 Human Resources
WALGREENS PHARMACY, Pharmacy Technician: Glendale, AZ 03/2004-02/2006
Responsibilities included working under the supervision of a pharmacist to deliver quality patient care and excellent
customer service. To assist the pharmacists in accurate filling of prescriptions, data entry of prescriptions requiring
medical terminology and insurance billing knowledge, filing of prescription documentation, and to provide customer
service to a high volume store. Position required ability to multi-task and maintain composure in fast-paced work
environment with extreme accuracy and attention to market based detail.
 Vast knowledge of Prescription Medication
o Treatments & Conditions
o Generics
EDUCATION, SKILLS & INTERESTS
Arizona State University (West), Glendale, AZ, December 2011
 B.A in Interdisciplinary Sciences core in Justice Studies
 Awarded a certificate for completion of Religion and Conflict program
 Extremely literate in Microsoft Office Suite, Internet, PC/MAC. Literature and Music. Reading.
VOULENTEER:
John Jacubzycks Law Firm, Phoenix, AZ 05/2006-08/2006
 Position included administrative duties to include: answering phones, scheduling appointments, file creation
and maintenance, and organization or research of legal documents for contract law and procurement.
M.A.D.D-Mothers Against Drunk Driving, Phoenix, AZ 01/2011-Current
 Position responsibilities included office administration, attendance at court proceedings to help support
victims of drunk driving, event planning, and participation in victim support groups. To build a strong
intrapersonal communication connection with the victims to ensure that they will trust you which enables you
to better be able to provide them with a high level of satisfaction. Volunteer at local football games to
promote designated drivers.
REFERENCES:
 Jeff Wick HERTZ Corp,AreaManager 970-218-3930
 Ramona Maestas MothersAgainstDrunkDriving(MADD) 602-240-6510

3.  KarolynHeinrich WL Gore 602-234-5271