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a talk for the ages*
audiences move. now rearrange the message
to reach and resonate for results.

*in 25 minutes

#AlaPRSA

@cloudspark
blasphemy!

it’s not all about content

#AlaPRSA

@cloudspark
the formula

audience + content + channel + timing

#AlaPRSA

@cloudspark
audience shifts
go deeper than demographics

#AlaPRSA

@cloudspark
challenge what you think you know
how often have you defined your audience?

#AlaPRSA

@cloudspark
did you know?
 36% of the nation’s young adults ages 18 to 31—
Millennials – live in their parents’ home, the highest
share in at least four decades.
 a record 40% of all households w/ children <18 include
mothers who are either the sole or primary source of
income for the family.

#AlaPRSA

@cloudspark
target audience women ages 65+ in
birmingham who own homes
310 million

1.3 million

5 million
215,000

26,700
14,130
5,000
#AlaPRSA

@cloudspark
personalize with more confidence

psychographics

#AlaPRSA

@cloudspark
target audience women ages 65+ in
birmingham who own homes
5,000
baby boomers
social profiles
news consumption

church affiliation
empty nesters

better
personalization
#AlaPRSA

@cloudspark
generational lens
 civics
 ~45 million, ages 69-89

 boomers
 75 million, ages 50-68

 x-ers
 43 million, ages 32-49

 millennials
 100 million, ages 14-31

#AlaPRSA

@cloudspark
demographics - millennials





#AlaPRSA

born 1981-2000 (ages 14-34)
100 million
most diverse, educated, cared for, and medicated
require structure, guidance and opportunity

@cloudspark
psychographics - millennials








#AlaPRSA

two working parents (50% have divorced parents)
no failing grades and no losing teams
group matters
google is always available
never miss anything
real-time means RIGHT NOW
stunted adult development
“traditional with a modern twist”
@cloudspark
v.a.b.b. differences
civics

boomers

gen x

millennials

outlook

practical

optimistic

skeptical

hopeful

work ethic

dedicated

driven

balanced

determined

authority

respectful

love/hate

unimpressed

polite

lead by

hierarchy

consensus

competence

pulling
together

relationships

personal
sacrifice

personal
gratification

reluctant to
commit

inclusive

turnoffs

vulgarity

political
incorrectness

hype, cliché

waiting

provide

stability

personal
challenge

feedback

structure
13
content shifts
get beyond words

#AlaPRSA

@cloudspark
shift the lens

“we can't talk about what [our company]
wants to talk about. we have to talk about
what people want to talk about."

#AlaPRSA

@cloudspark
visual matters
 90% of info enters the brain visually
 the recall rate of visual is 9x higher than text only
 visual content is more likely to be shared than text
only
 visual activates different areas of the brain than text

#AlaPRSA

@cloudspark
infographics

#AlaPRSA

@cloudspark
channel shifts
no remote needed

#AlaPRSA

@cloudspark
social networking

#AlaPRSA

@cloudspark
social mixing

#AlaPRSA

@cloudspark
getting news

#AlaPRSA

@cloudspark
it’s a shift not a trend

mobile

#AlaPRSA

@cloudspark
mobile

#AlaPRSA

@cloudspark
phone vs tablet
we won’t even mention phablets

#AlaPRSA

@cloudspark
timing shifts
24/7/365

#AlaPRSA

@cloudspark
fomo

@cloudspark
facebook

primetime: wednesday at 1-4pm
#AlaPRSA

@cloudspark
twitter

primetime: monday thru thursday 1-4pm
#AlaPRSA

@cloudspark
linkedin

primetime: tuesday thru thursday 7-9am
#AlaPRSA

@cloudspark
g+

primetime: business mornings

#AlaPRSA

@cloudspark
tumblr

primetime: sundays and
monday thru thursday evenings

#AlaPRSA

@cloudspark
pinterest

primetime: saturday morning and
weekday evening and nights

#AlaPRSA

@cloudspark
5 things you can do
learn >> apply

#AlaPRSA

@cloudspark
1. review the formula
audience + content + channel + timing

#AlaPRSA

@cloudspark
cx journey mapping

decide

convert

evaluate
react
search
@cloudspark
2. (re)define the audience

#AlaPRSA

@cloudspark
3. rethink the newsroom

#AlaPRSA

@cloudspark
4. make it mobile

#AlaPRSA

@cloudspark
5. be smarter
pew.org
poynter.org
toprank.com
u.s. census
gallup
your own surveys
use the data

#AlaPRSA

@cloudspark
ask me anything

i might just answer

@cloudspark
thank you.
jenny schmitt
@cloudspark
jschmitt(at)cloudspark(dot)com
linkedin.com/jennyrebeccaschmitt

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A Talk for the Ages - Shifts and Trends in Audiences, Content, Channels and Timing