Vendor Performance Management survey results nov 7th

Graphical Results by Question

Turning Graphical Results by Question

Session Name: New Session 11-7-2012 3-42 PM
Created: 11/12/2012 1:25 PM
12.8% 5.1% 0%

1.) Which image best describes how you feel today…
(multiple choice) Responses

Happy 32 82.05% 82%
Indifferent 5 12.82%
Sad 2 5.13%
Angry 0 0%
Totals 39 100%

Happy Indifferent Sad Angry

20.5%
41%

10.3%
2.) How do you compare to MTO - which sector are you 15.4%
in? (multiple choice) Responses
0%
Municipal 8 20.51% 2.6% 10.3%
Academic (University/College) 6 15.38%
School Board 0 0% Municipal Academic (University/College)
Health Care 4 10.26%
School Board Health Care
Broader Public Sector 4 10.26%
Private Sector 1 2.56% Broader Public Sector Private Sector
Federal/Provincial 16 41.03%
Federal/Provincial
Totals 39 100%

36.8% 2.6% 0% 5.3% 2.6%
23.7%
3.) How many employees work for your organization? 7.9%
18.4%
1 to 9 0 2.63%
10 to 24 2 5.26%
25 to 99 1 2.63%
100 to 249 3 7.89%
250 to 499 7 18.42%
500 to 999 9 23.68% 1 to 9 10 to 24 25 to 99 100 to 249
1000 to 2499 14 36.84%
2500 + 1 2.63% 250 to 499 500 to 999 1000 to 2499 2500 +
Totals 38 100%

17.7% 6.4% 8.1%

1.6% 32.3%
4.) Other than CPPC which Organization(s) do you belong 21%
6.4%
to? Pick as many as you would like! (multiple choice) Responses
4.8%
OPBA 5 8.06% 0% 1.6%
OIPMAC 20 32.26%
NIGP 13 20.97%
OPBA OIPMAC NIGP
OECM 1 1.61%
CMC 0 0% OECM CMC HSCN
HSCN 3 4.84% Construction Association ISM Other
Construction Association 4 6.45%
ISM 1 1.61% None
Other 11 17.74%
None 4 6.45%
Totals 62 100%

34.2% 23.7%
5.) How many competitive bids did your group issue in
2011? (multiple choice) Responses
10.5% 29%
1 to 49 9 23.68%
50 to 99 11 28.95%
100 to 149 1 2.63%
150 to 199 4 10.53%
Greater than 200 13 34.21%
Totals 38 100% 2.6%

1 to 49 50 to 99 100 to 149 150 to 199 Greater than 200

Confidential
Gerald Ford: grford@qcsolver.com Page 1
14/11/2012 Arthur Skuja: ASkuja@merx.com


27% 24.3%
0%
6.) On average how many vendor performance
evaluations do you do per year? (multiple choice) Responses
37.8%
None 9 24.32%
1 to 10 14 37.84% 10.8%
11 to 25 4 10.81%
26 to 49 0 0%
50+ 10 27.03%
Totals 37 100%
None 1 to 10 11 to 25 26 to 49 50+

8.2% 17.3%
17.3%
7.) Which tools or methods do you use? Pick as many as 16.3%
you would like! (multiple choice) Responses 17.3%
8.2% 15.3%

Checklists 17 17.35%
Forms 16 16.33%
Templates 15 15.31%
User Guides & Manuals 8 8.16%
Progress meetings 17 17.35% Checklists Forms
Performance documentation 17 17.35%
3rd Party verification 8 8.16% Templates User Guides & Manuals
Totals 98 100% Progress meetings Performance documentation
3rd Party verification

9.2% 8.2% 10.2%
1% 9.2%
8.) What triggers an evaluation? (multiple choice) Responses

Periodic 10 10.20%
Budget Threshold 9 9.18% 19.4% 19.4%
Contract performance 19 19.39%
Project profile 6 6.12%
New vendor 11.2% 6.1% 6.1%
6 6.12%
Project complexity 11 11.22% Periodic Budget Threshold Contract performance
Client Dissatisfaction 19 19.39%
Repeat vendors 1 1.02% Project profile New vendor Project complexity
Length of Engagement 9 9.18% Client Dissatisfaction Repeat vendors Length of Engagement
Every Project 8 8.16%
Totals 98 100% Every Project

9.) On a scale from 1 to 5, what is the average score you 3.1% 6.2%
9.4%
give to your contractors when you do evaluations?
(multiple choice) Responses 40.6%

Poor 2 6.25% 40.6%
Acceptable 3 9.38%
Standard 13 40.62%
Good 13 40.62%
Excellent 1 3.12%
Totals 32 100%

Poor Acceptable Standard Good Excellent

10.) What is important for an effective engagement? 18.1% 5.7% 23%
Responses 5.6%
(priority ranking)
12.2%
5.1%
Effective communication throughout engagement 200 22.96%
10.6% 19.8%
Quality of resources 49 5.63%
Availability of resources to carry out contra... 44 5.05% Effective communication throughout engagement
Quality of the final deliverables 172 19.75%
Providing value added services 92 10.56% Quality of resources
Maintaining timelines/deadlines 106 12.17% Availability of resources to carry out contra...
Budget/cost control 158 18.14%
Having a vendor contact for dispute resolutio... 50 5.74% Quality of the final deliverables
Totals 871 100% Providing value added services
Maintaining timelines/deadlines

Confidential


11.) What are your greatest challenges to having an
12.8% 31.9%
effective VPM! (multiple choice) Responses
21.3%
Not enough time 15 31.91%
End user input difficult to get 12 25.53% 0%
Poor systems 4 8.51% 8.5%
Not required 0 0% 25.5%
Missing linkage between contract and performa... 10 21.28% Not enough time
Comparative Consistency 6 12.77%
Totals 47 100% End user input difficult to get
Poor systems
Not required
Missing linkage between contract and performa...
Comparative Consistency

12.) Is the use of bonding a viable alternative to vendor
performance management? (multiple choice) Responses

Yes 9 25%
No 11 30.56% 25%
44.4%
Depends 16 44.44%
Totals 36 100%
30.6%

Yes No Depends
13.) Do you share performance results with vendors?

Yes 25 80.65%
No 6 19.35%
Totals 31 100% 19.4%

80.6%

Yes No
14.) Do you tie VPM data to proposal evaluations and
vendor selection? (multiple choice) Responses

Proposals 2 6.90% 6.9%
Evaluations 7 24.14% 41.4% 24.1%
Both 8 27.59%
Neither 12 41.38%
Totals 29 100% 27.6%

Proposals Evaluations Both Neither

Confidential


15.) Do you tie vendor qualification to specific
procurements or a general work or product category?
10%
Specific 21 70% 20%
General 6 20%
Product Category 3 10% 70%
Totals 30 100%

Specific General Product Category

16.) And how do you feel now? (multiple choice) Responses

Happy 18 51.43%
Indifferent 6 17.14% 14.3%
Sad 6 17.14% 17.1%
51.4%
Angry 5 14.29%
Totals 35 100% 17.1%

Happy Indifferent Sad Angry

Confidential

Vendor Performance Management survey results nov 7th

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