Engaging with social conflicts effectively requires an excellent understanding of where social media communication overlaps with reality in the areas of cognition, connection and collaboration

1. Talking Tough on
Twitter: Taking the
Sting Out of
Social Media
Conversations
Presented By
Jesan Sorrells of Human
Services Consulting and
Training (HSCT)

2. High/Low Context, Difficult
Conversations & Mythmaking
 How
to tell the difference between
high and low context
communication
 How to engage in difficult
conversations
 How telling a story creates a “myth”

3. Contextual Communication

4. Difficult Conversations

5. Mythmaking
This is a myth…
…and so is this.

6. Conclusions
 Skills
Teens and Others Can Develop
 Active
listening
 Critical Thinking
 Practice High Context Communication
 Developing Your “No”