1. Jessica Coppedge
3638 Adler Ct, San Jose, CA 95111 ▪ (C) 669-333-4804 ▪ jessicacoppedge@gmail.com
Seeking a Full-Time Office Support positionnear San Jose, CA.
Over 5 years experience as an Administrative Assistant and Data Entry Clerk, Human Resources,
CSR
Specializing in data integrity and file maintenance regarding confidential HR files and recruiting
coordination, customer service.
(Google, Yahoo!, AppliedMicro, Sanmina-SCI, Santa Clara University, VMWare, Dinan Engineering, EMQ,
General Magic)
Education: 5/2004 BA Degree in Psychology (Music Minor) San Jose State
University
Skills/Qualifications: Customer Service, Problem Solving, Data Entry, Analyzing Data
Software: Microsoft Word, Excel, PowerPoint, Outlook (over 10 years experience) , Google Docs and
Calendar, Salesforce , ADP, SAP, PeopleSoft, Oracle (3-5 years)
Highlighted Experience:
8/2014 - 12/2014 Customer Service Representative Google (Adecco Staffing) Mountain View,
CA
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction
or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed with strong problem
solving skills.
2. Education: 5/2004 BA Degree in Psychology (Music Minor) San Jose State
University
Software: Microsoft Word, Excel, PowerPoint, Outlook (over 10 years experience) , Google Docs and
Calendar, Salesforce, ADP, SAP, PeopleSoft, Oracle (3-5 years)
Highlighted Experience:
01/2014-7/2014 Administrative Assistant Various Temporary Agencies San Jose,
CA
(Short term assignments, Office Clerk, HR, Event Coordination, Receptionist, Data Entry, Sales Support)
09/2013-11/2013 Human Resources Representative Dinan Corp. (Nelson Staffing) Morgan
Hill, CA
Under limited supervision and own initiative and direction, performed a wide variety of support and administrative
activities in Employment, Compensation, Benefits, Employee Relations, Training and related areas. Activities
involved work of a confidential nature requiring considerable discretion and sound judgment. Responsibilities also
involved the gathering, organizing, and analysis of sensitive information. Maintained requisition and advertising
logs. Coordinated job postings and resume/application routing activities. Extended approved offers of
employment. Organized and maintained personnel files. Recorded employee information such as personal data,
compensation, benefits, tax, attendance, performance evaluations, and termination date and reason; ensures
accuracy and utmost confidentiality. Conduced employee orientations to inform new hires of company benefits
programs and policies. Processed and checked paperwork pertaining to employee transfers, changes in job
classifications and increases. Maintained organizational charts.
03/2013-9/2013 Administrative Assistant Various Temporary Agencies San Jose,
CA
(Short term temporary work. Receptionist, Data Entry, Administrative Assistant)
12/2012-03/2013 Customer Service Representative Fry’s Electronics San Jose, CA
Represented Fry's Electronics through phone and email support. (Seasonal)
9/2011-3/2012 HR Assistant/Receptionist Applied Micro (Ultimate Staffing)
Sunnyvale, CA
Front desk management, phones and customer service. Calendar management, interview and meeting scheduling
coordination, data entry and report audits of confidential HR personnel data in ADP/Employeease database and file
management. Provided support to the entire Human Resource department as well as the employees at corporate
headquarters. Maintained and audited confidential HR files, responsible for Human Resources file room
maintenance, data accuracy and file storage. Confident, professional, friendly, and able to excel in a fast-paced
environment.
3. 5/2010-9/2011 Administrative Assistant Syniverse (Kforce Staffing) Campbell, CA
On call intermittent receptionist, front desk duties, assisted HR, Sales teams, and Facilities with various projects.
General office management, process documentation and filing. Backup for Executive Assistants. Primary contact
for vendors, facilities, security, ergonomics, catering, sales support, meeting/travel scheduling, and employee
questions.
*2009-2010 Post Baccalaureate Student SJSU (Biology, PreVeterinary Studies, incomplete) San Jose,
CA
*2008-2009 Student MBA classes in HR Management at University Of Phoenix (Online,
incomplete)
6/2008-10/2008 HR Data Entry Clerk Santa Clara University (Spherion)
Santa Clara, CA
Using PeopleSoft, responsible for data entry for new hires of student employee information, payroll and status
changes.
4/2006-2/2007 Member Information Assistant AEA
Santa Clara, CA
Data entry, sales support, and customer service. Assisted current and prospective members with registration for
membership to National Hi-Tech Trade Association. Contacted company executives nationwide to maintain data
accuracy for contacts database. Researched for-profit and non-profit companies regarding acquisitions and mergers
as to company status.
1/2006-4/2006 Document Control Administrator Intel (Spherion) Santa
Clara, CA Converted technical specification documents from SharePoint to Vista formats.
12/2005-1/2006 CSR/Marketing Representative Netflix (Placement Pros) (Seasonal)
Santa Clara, CA
Assisted customers with signing up for online Netflix service through phone support. Sales and marketing general
support pertaining to potential and new customer base.
5/2005-10/2005 Administrative Associate Santa Clara University (Spherion) Santa
Clara, CA
Created and generated various internal and external reports and files to support Law Alumni Office and other Law
School departments. Communicated and worked with Law School departments and student groups to assure
effective exchange of alumni information. Worked with IT to solve office technology problems. Worked securely
4. with confidential information Responsible for and file management. Assisted as needed with event and program
management.
8/2004-3/2005 HR Assistant and Receptionist EMQ Children & Family Services San Jose,
CA
Initial key contact person for the agency, responsible for handling the front office/reception area. Responded to
Human Resources Help Desk Call Center answering general human resources questions regarding forms, intranet,
trainings, employee relations, benefits, and employment specific questions. Completed emails, faxing, mailing,
copying and telephoning projects for Human Resources as needed. Coordinated Employee Service Awards. New
hire packets.
1/2004-5/2004 HR Benefits Data Entry Clerk Sanmina-SCI San Jose,
CA
Human Resources Benefits Data Entry Clerk, Data entry: New Hires and Open Enrollment Benefits changes
(Oracle 11.03 and Oracle 11i). Maintained Intranet for Benefits Department, processed Leave of Absence requests,
assisted with various benefits-related projects and mailings, generating form letters, filed invoices for medical
insurance carriers.
8/2002-4/2003 Human Resources Data Technician YAHOO!
Sunnyvale, CA
Employee Files, new hire information, employment verifications, mass mailings, Oracle data entry, Cobra
paperwork.
1/2001-8/2002 HR Coordinator and Receptionist General Magic
Sunnyvale, CA
Maintained knowledge base of internal/external HR and benefits information for employees and job candidates.
Scheduled interviews with candidates (Non-Disclosure Agreements, Applications, Resumes, scheduling
interviewers, directions to location, transportation/travel arrangements), booked conference rooms, and assisted
Executive Assistants.
7/2000-1/2001 Customer Support Representative CyberSource Mountain
View, CA
Lead for Technical Support Email Team, Provided online and phone support for Ecommerce merchants, Assisted
Account Managers and Sales teams with Technical Support for clients, Interviewed potential employees, statistics
reports.
Volunteer Experience:
2010-present Animal (cat and dog) Socializer at San Jose Animal Care Center, San Jose, CA,
2003-2004 Teaching Assistant and Afterschool Homework Tutor Horace Mann Elementary
School, San Jose
