1. JESSICA MILLER
1527-D Cooper Hill Rd. Birmingham, AL 35210
(Cell) 205-563-8766 or (205)821-5855 / e-mail: jmill_23@hotmail.com
QUALIFICATIONS SUMMARY:
Diverse background in banking, clerical and customer service; Self-starter with a proven ability working under
pressure while maintaining quality; Organized and detail oriented. Computer proficiency with advanced
knowledge of Microsoft Word & Excel, Powerpoint, Lotus Professional; Ability prioritizing and dealing with
multiple tasks and work through complex document markups and instructions in a timely manner; Demonstrates
excellent interpersonal communication skills verbal and written; Establish and maintain effective working
relationships with co-workers, employees and officials in other departments.
EDUCATION
Lawson State Community College
- Concentration: Office Administration- Short Certificate; May 2006
PROFESSIONAL EXPERIENCE
UAB Research Unit
Title: Health Study Research Interviewer; January 2013-present (Part time)
Duties: Conduct follow up interviews with research participants on a wide variety of health related topics on
behalf of UAB for the Alabama Department of Public and Health and the Centers for Disease Control and the
Regards Stroke Study. Convey interview with clarification in accordance to HIPPA law; accurately gather and
record information into the (CATI) software system; maintain acceptable performance on interviewing
standards with high proficiency. Achieve monthly bonus incentive in recognition of exceeding daily
productivity.
Staffmark Staffing Agency: BBVA Compass Bank Operations
Title: Consumer Asset Processor II; March 2016- August 2016
Duties: Loan processing and administrative/clerical duties; Received loan applications from the retail branch
network, banking officer or the online channel. Processed and gathered all required documents to prepare the
loan package with access of Appro loan system, Harland Operations and Laser Pro after the underwriter’s
approval. Effectively and efficiently monitored a pipeline while providing communication on loans in process
to retail partners. Provided effective, consistent, communication to the borrower via email and /or phone.
Addressed credit inquires and fraud alerts with applicant per police guidelines.
Staffmark Staffing Agency: BBVA Compass Bank Operations
Title: Loan Operations Specialist II/ Quality Assurance Specialist; March 2015-January 2016
Duties: Booked and posted payments to all new loans, renewals, and modifications. Updated change of term
agreements on the Alnova accounting system. Obtained and viewed scanned documents through the loan
documentation system (LoanFlow). Performed quality assurance to insure overall accuracy that included updates to
rate changes, payment schedules, changes of address and other miscellaneous changes. Prepared daily general
ledger account reconciliations and researched outstanding items to clear. Performed other duties/tasks as needed.
Randstad Staffing Agency Company: State Farm Insurance Processing Center
Title: Subrogation Payment Specialist; October 2013-May 2014
Duties: Responsible for processing deposits, entering claim file information. Identified, analyzed and resolved
routine balancing or reconciling problems. Demonstrated knowledge of accounting and division processing related
to payments and policyholder claim files. Identified misapplied payments and refer issue to appropriate claim

2. handler. Issued policyholder deductible reimbursement checks and closes the claim file as directed. Maintained and
updated claim records. Assist in training and /or mentoring new payment specialist employees.
TDM Research and Communications
Title: Research Specialist; February 2006 – November 2012 (Part time)
Duties: Collected and analyzed data on respondent’s demographics, preferences, needs and buying habits to
identify potential markets and factors affecting product demand; Coordinated customer behavior and analysis
with third party research agencies; displayed keen analytical abilities, excellent communication skills along with
superior organizational and interpersonal skills.
Staffmark Staffing Agency: BBVA Compass Bank Operations
Title: Operations Specialist I / Telephone Banking Representative; January 2011 – December 2011
Duties: Conducted inbound and outbound calls to clients regarding CDs/IRAs/DDAs/Savings
Accounts/Mortgages; Identified opportunities to expand client relationships; Demonstrated integrity and
commitment to customer satisfaction; Ensured fulfillment of quality and compliance standards; exemplified the
ability to provide routine to advance responses to questions regarding bank products and services; Complete
various client account transactions; Displayed ability to work well under pressure and operate in a multi-task
environment.
Regions Bank
Title: Loan Specialist 1/Collateral Release Management; December 2008 – March 2010
Duties: Performed review of loan documentation for Consumer/Commercial loans to obtain clearance to
release collateral; Liaison with the front office and Loan Operations to ensure receipt of all appropriate approval
authorities; Reviewed and filed UCC documentation to make sure that collateral releases are properly perfected;
Effectively communicate and resolve any issues with collateral documents; Adhere to established service level
agreements involving release transactions and loan system maintenance; Maintained productivity standards and
provided superior customer service..
VOLUNTEER EXPERIENCE
- Wiregrass Hospice; 2004-2005
- Birmingham Civil Rights Institute; 2011
REFERENCES
Available upon request