1. Xiaofang Wang 王晓芳 (Jessica Wang)
Mobile: 13816806219
E-mail: xiaofang1973@hotmail.com
Experience and Competence Highlights:
 18 years working experience in MNC; Willing and able to work under high pressure
with high level of intensity and initiative:
 8 years in manager role of leading team, conversant with recruit process, capable of
develop talent, always take hands-on process approach for timely and accurate process
execution;
 12 years experience with various ERP system; SAP SD/MM modules super-user; Fully
conversant with MS Office;
 Adequate finance knowledge, able to provide analysis support, include sales forecast, MRP
planning, inventory and cost analysis;
 Strong communication skills cross functions and levels; able to develop and maintain
constructive working relationship with customers, distributors, 3rd
party vendors as well as
internal stakeholders;
 Excellent English oral and written skills;
 Customers service management & order fulfillment:
 Over 15 years experiences of supporting achieving commercial goals as well as strategic
plans, alert potential downside risks and upside opportunities;
 Develop and adhere to best practice processes across customer service operations, timely
adapt change, drive productivity;
 Lead efforts to ensure Customer Service excellence, ensure operational excellence in the
areas of integrity, controller-ship and compliance;
 Demonstrate ability to focus on process improvement and standardization;
 Work closely with cross functions, especially finance and supply chain team, to ensure the
data accuracy and effectiveness;
 Handle customer complaints, setup long term prevention process to avoid repeating issues;
 Provide timely backlog analysis by product lines, regions as well as other required analysis;
 Analysis and communicate customer’s feedback with internal stakeholders, include QA, call
center, Field service engineers, 3 party logistics etc;
 Build cross function department working process, ensure the transparency of information
flow and cash flow; Such as extend warranty, cross board sales support, DG labeling;
 Sound knowledge to ensure order executives are compliance with SOX and internal and
external audit;
 Sales Operations:
 Over 16 years sales contract review, audit and filing management;

2.  Adequate SFDC knowledge, able to do funnel review and analysis;
 Understand sales price strategies and prices management via ERP system;
 Hosted over 20 Sales training, help sales team better use contract terms and conditions;
 Capable to provide commercial solutions to sales project, bidding and special contracts;
 LC expert, sound knowledge with LC reviewing, negotiations, documentations
 Supply Chain and Logistics management;
 16 years solid knowledge and practical experiences in import & export handling, understand
China regulations and constriction, familiar with government permit application process;
 Adequate MRP analysis and planning tools and skills;
 Strong capabilities in logistics management, familiar with all S&OP processes for various
logistics methods, include courier, air and ocean;
 Being master data owners in various positions, coordinated with local and global SCM, played
key roles proposing appropriate supply chain solutions to meet customer requirement;
 Understand 3PL vendors screening and KPI management process, knowing the balance of cost
and service level;
 Over 10 years inter-company sourcing experience, understand transfer price policies, worked
closely with finance AP team for proper closing;
 Over 5 years 3rd
party and OEM sourcing experience, worked with global sourcing team for
realizing sustainable optimization of vendor and product quality controls;
Work Experiences, Projects and Achievement:
 2012 June - 2014 Dec Thermofisher Scientific China Co., Ltd
Customer Service Manager and Supply China CMD Business Partner
 2012 Sept, PPI project leader for CRD management, integrated Customer Request Delivery date
definitions, management process, which enable the sales forecast accuracy improved from 80%
to 90% for 4 major BUs;
 2013 June, CMD partner for SAP project, which integrated legacy Dionex ERP system into TMO.
Worked with the 3rd
party consultants (China & US), business Teams and key users within the
Sales and Logistics structure. Developed standard processes and knowledge transfer;
 2013 Aug, Service contract management SAP project, worked with finance, filed service
engineer and service call center, designed process convert sales order for extend warranty to
standard service contract;
 2013 Nov, CMD China process owner for global SAP project, called MARGO, which developed
ERP functionality to integrate business reporting with profit centers;
 2013 Dec, PPI project leader for Standard logistics process and centralized domestic
warehouses, which led customer satisfaction level (CAS) improved from 53% to 70%;
 2014 April, Product line transfer from Cambridge UK to Bremen Germany project, worked with
factories, regulatory affairs, product specialist, finance and sales team to get China Patent
Approval, provided planning during the transfer period;
 2014 June, Product transfer from Dionex to San Jose (US), called Diamond project, worked with
consultants, factory tiger team, Hong Kong supply chain, setup MRP metrics, designed process
and contingency communications for quarter end business peak;

3.  2014 Oct, to ensure achieving annual business goal of 2014, responsible for Tiger project, which
targeted to convert as much as possible backlogs to revenue, intensified communications with
customers, sales and supply sites.
 2011 April - 2012 March Belden Hirschmann Networking System Trading (Shanghai)
Co., Ltd, Hai Nan Area Manager (Part-time)
 Build relations with local distributors and system integrator;
 Visit Hai Nan potential project investors and stock holders;
 Promote Belden IBDN products with local industrial associates;
 2008 June - 2011 April Belden Hirschmann Networking System Trading(Shanghai) Co.,
Ltd, Order Fulfillment Manager
 2008 June, Beijing Olympic project, delivered the critical orders within critical time line,
managed project balance inventory which saved significant cost for China, the smooth closure of
this project led the success of winning Guangzhou Asia Game Broadcasting project.
 2009 Jan, as key player, helped integration of Hirchmann networks with Belden industrial BU,
which involved headcount transfer, training, ERP system EDI and sourcing process change,
finance AR/AP process coordination, supply chain integration, the successful integration helped
China team achieving 2009 annual target;
 2010 Feb, Guangzhou Asia Game project (GAB) coordinator, visited GAB project team on regular
base, responsible for signing contracts, follow up project milestones, ensured timely logistics,
project warehouses, quality assurance, AR collecting etc
 2009 June -2010 March, project owner for Australia Mining project, which values 5m USD,
participated contract negotiation & confirmation, handled purchasing from oversea supply sites,
responsible for effective air and sea freight to Beijing with strict cost control, customs
declaration, followed up installation and service billing, quality guarantee, final customer
acceptance, revenue recognition etc
 2009, Aug, launched remote warehouse and logistics project for IBDN connectors (fast moving),
which saved cost and improved on-time delivery and customer satisfaction;
 2006 Dec -2008 June SCA Asia Pacific, AFH Hygiene, Customer Service Manager
 Responsible for registration of SCA Shanghai trading company at Shibei Industrial Zone, get
business licenses, follow through taxation procedures, built ERP/EDI systems,
 Responsible for warehouse administrations, define warehouse stocking system by product
natures and logistic features, designed inventory replenishment process;

4.  Recruited 3rd
party vendors for international and domestic logistics, include China customs &
quarantine inspection agencies, trucking, ocean container vendors;
 Built logistics network for local trucking and ocean freight from Europe, handle the daily logistics
operations and documentations, monitored performance of 3PLs, responsible for continuous
improvement of service KPI and cost saving;
 SAP B1 project manager, built systematic AFH product database from 0 to 99% in ERP system,
continuously review and update the database to support the business development
 Defined and developed standard value stream for major products to support the sales and
marketing strategies, provided sales and cost analysis on weekly bases.
 Daily sales forecast and distributor's inventory planning, weekly communication with Swedish
factories MRP planner and distribution Center;
 Executed purchasing from overseas factories, distribution center, as well as other Asia OEM
suppliers, continuous improving the process effectiveness, closely monitor cost risks;
 Regular visit plan to major distributors and customers, handled customer complaints.
 2004/11 -- 2006/12 HONEYWELL (CHINA) CO., LTD Customer Service Executive
 Order to Cash process leader for the new refrigerant factory at Qingpu bonded area, responsible
for the logistics and order fulfillment processes. The process start from purchase planning,
placing PO to US and Japan factories, monitoring international logistics Qingpu by using
handbooks, domestic distributions, order execution and some export to Asia Pacific;
 Developed local bonded process via Waigaoqiao logistics park, to serve domestics customers
like Hair, to support the customers product tax exemption in the process;
 Responsible for daily order management for 4 product lines, support sales, timely & accurate
order entry in SAP, pro-active management of customer backlogs, daily communication with
various stakeholder for status of delivery;
 Collected data from various channels to support sales Forecast, worked very closely with
demand management team;
 Responsible for Report OTD KPI, actively provide customer feed-backs to logistics/supply chain,
which drive the process improvement;
 Coached new customer service members, worked as process leaders with 4 members; Worked
very closely with Singapore, Japan and Korea customer service team to find the process
improvement opportunities cross Asia pacific.
 Had dangerous goods customs clearance and logistics management;
 Sound knowledge with ISO tank handling, return and maintenance, heel calculation process.
 2001/07-2004/11 ROHM & HAAS SHANGHAI CHEMICAL INDUSTRY CO LTD
 Customer Service Supervisor from 2001 July to 2002 Nov for IER China
 Export & Import CSR supervisor from 2002 Nov to 2003 May for IER Asia Pacific
 Customer Service Process Leader from 2003 May to 2004 Nov for IER Asia Pacific

5.  2002 July, as certified internal auditor, Rohm Haas Shanghai Qingpu factory passed ISO9000, I
was responsible for sales contract management process and documentations.
 2002 Nov, Rohm Haas Shanghai, as customer service supervisor, participated Rohm Haas Export
3PL bidding project, I provided export orders communication process, export tax refund process
and documentations, as well as export logistics planning, KWE, OOCL won the bid;
 2003 Jan, Rohm Haas Shanghai, as Export & Import CSR supervisor, developed and rolled out the
Global Order Template to Singapore, Japan, France, India, Mexico and Brazil;
 2003 May - 2004 Oct, Rohm Haas Shanghai, as Order to Cash process owner, I played key role in
Rohm Haas APAC non-English speaking countries’ SAP project. I participated the full project
loop, from blueprint, project milestone, training, dress-rehearse，test running, go-live, to
stabilization. Was recognize as super-user for SD module;
 Daily receiving contract and process orders, follow sales and customer inquiries & demand,
worked closed with planner, warehouse, logistics and finance;
 Responsible fore Reporting on-time delivery KPI monthly; Handle customer complaint and
return management;
 Sales administration related to contracts, provide weekly and monthly sales report.
 1998 April -- 1999 July, SWISSCABLE ASIA REP. OFFICE, Marketing Manager
 1998 Sept, as Marketing Manager, Swisscable Asia and Shangdong Fanhai Group had 1m USD
purchasing plan for aluminum-plastic laminated tube production systems. I facilitated 3 vip
customers’ visit to Switzerland factory, sales contract signed in 1999 April.
 Host of meeting subject to "the future of aluminum-plastic laminated tube" during 2009 Asia
Cable Exhibition.
 1996 Sept - 1998 April, Paciworld International Trading (Shanghai) Co., Ltd
Administration Executive
 Education
1992 Sept - 1996 July, Xinjiang Economic & Financial University
Degree: Bachelor
Major: International Trading
1999 Sept- 2000 July, Ireland Dublin Business School
Degree: Graduate Diploma,
Major: Business Study