1. James W. Shaylor
345 Pin Oak Dr.
Lexington, SC 29073
(803) 569-9149 Cell
Objective
To find a job that would utilize a broad range of my technical and/or leadership
skills and offer the potential for advancement.
PROFESSIONAL EXPERIENCE
First Citizens Customer Service Ctr. – Columbia, SC
Business Services - Treasury Support Specialist October 2010 - Present
Assist field associates and customers with RPM account analysis related questions.
Provide ACH and wire technical back up support for on-line banking.
Daily ACH PEP+ monitoring and related communication with Relationship Managers, Area
Executives, Division Executives, BCU and Credit Administration applicable to ACH credit
exposure exceptions, annual renewals and pending terminations. Independent decision making is
required within limits, then consultation with the Operations Manager. Database maintenance is
also required.
Track billed customer past due receivables, send past due notifications to customers and notify
relationship managers. Charge customer accounts for past due amounts per procedures. Direct
customer communication may also be necessary.
Monthly RPM system input of manual billing charges for Advantis, EDI, International wires,
courier/AT, and ADP charges.
Phone Banker August 2006 – October 2010
Deliver prompt, accurate and courteous service to customers while assisting with routine account
related inquiries and resolving problems or concerns. Responsibilities include identifying
opportunities to sell additional products or services, making financial recommendations while
overcoming objections while providing in-depth information about First Citizen’s banking products,
services and branches. Maintain customers account where confidentiality is crucial in obtaining
data to verify validity of customer.
Micron Technology, Inc. Boise, ID
Direct Sales Representative – October 2005-March 2006
Requires job skills to facilitate customer with smooth ordering process, provide support when
questions or problems arise. Sales are facilitated through e-mail, online instant messaging, or
telecommunications. Process RMA’s either for credit or replacement in a timely manner.
Maintain customer database with any new information pertaining to customer. Attend weekly
training and quality classes to further enable prompt and courteous support to customer.
Engineering Data Technician – October 2003-October 2005
Requires job skills including but not limited to resolving problems within Test area or involving the
proper resource (i.e. Engineer or Equipment Support) when necessary. I worked as a mentor to
other Engineering Data Specialists. Develop a basic working knowledge of data extraction
programs and related test reports in order to better address production issues. Assist Engineers
with qualifying test programs and new software by running qualification lots and collecting and
organizing qualification data. Help facilitate experiments. Maintain various test area procedural
and related engineering documentation.
Operator II December 2002 – October 2003
Responsibilities: Responsible for manufacturing product through a variety of mechanical,
electrical, and chemical processes. The work environment is fast paced and team oriented,
providing for an excellent learning and work experience.
Wells Fargo Call Center – Boise, ID
Phone Banker October 2001 – December 2002
Deliver prompt, accurate and courteous service to customers while assisting with routine account
related inquiries and resolving problems or concerns. Responsibilities include identifying
opportunities to sell additional products or services, making financial recommendations while
overcoming objections while providing in-depth information about Wells Fargo banking products,
services and branches.

2. James W. Shaylor Page 2
Micron Technology, Inc. – Boise, ID
Engineering Data Technician 1996-Dec. 2001
Required job skills included but not limited to resolving problems within Test area or involving the
proper resource (i.e. Engineer or Equipment Support) when necessary. I worked as a mentor to
other Engineering Data Specialists. I developed a basic working knowledge of data extraction
programs and related test reports in order to better address production issues. Assist Engineers
with qualifying test programs and new software by running qualification lots and collecting and
organizing qualification data. I helped facilitate experiments. Maintained various test area
procedural and related engineering documentation.
Lead Operator II 1992-1996
With quality and efficiency, assist the supervisor in organizing and monitoring production and
priorities in the work area. Maintain accurate documentation and participate in problem solving
and quality improvement activities.
Operator/Trainer 1989-1992
As a member of the leadership team, my responsibilities as trainer were to train new employees
as well as existing employees on procedures of the job. Maintained training documentation
records, revisions and manuals. I expended personal time to create a data-collecting tool to
expedite counting process. When not training personnel, I filled in as needed to assist in
production.
EDUCATION
Lexington High School 2463 Augusta Hwy. Lexington, SC 29072
U.S.C.-Salkehatchie 1102 James Brandt Rd. Allendale, SC 29810
Midlands Technical College - Airport 1260 Lexington Dr. West Columbia, SC 29170
SPECIAL TRAINING
Micron Technology (in house courses available upon request)
.
COMPUTER SKILLS
• MS Word • Excel • WordPerfect • Windows 98, NT & 2000
• MS Outlook
Mainframe Applications
• Unix • SAP • Teleview • CICS
• Hogan • CIV