The Disney Experience - Every Customer's "I Wish"

•

0 j'aime•906 vues

When it comes to delivering the best experience to consumes, consumer-facing-businesses generally lookup to few companies for standards. Apple, Amazon, Netflix, FourSeasons, LinkedIn are some of the examples. Disney experience is apparently the gold standard. Disney spent $1B to raise the bar and to stay relevant in a world where technology has become uber pervasive.

Business Technologie Art & Photos

The
Disney
Experience

Every
Customer’s
“I
Wish”

Jitender
Aswani

1
©  2011 SAP AG. All rights reserved.

$13
Billion

30
million

122
million

in
annual
parks
&
resorts

revenues

unique
guests
come

every
year

admissions
handled
every

year

2
©  2011 SAP AG. All rights reserved.

Challenge

…[we must find ways to] increase the time guests
spend with [us], thus improving the opportunity to
extract additional cash along the way…

3
©  2011 SAP AG. All rights reserved.

MyMagic+

$1
Billion

investment
at
“what
the
future
may
look
like”

4
©  2011 SAP AG. All rights reserved.

Magic
Band

All-‐in-‐One
ConnecOon
to
Plans
and
Experiences

5
©  2011 SAP AG. All rights reserved.

Ticket

Wallet

Room
Key

Magic
Band
is
your
room
key,
3cket,
wallet
(pay
for
souvenirs
&

food),
carry
fast-‐pass,
use
for
augmented
reality…

6
©  2011 SAP AG. All rights reserved.

…when
purchases
are
easier
and

cash-‐free,
people
spend
more…

7
©  2011 SAP AG. All rights reserved.

…when
experiences
are
memorable,
people
frequent

more…

8
©  2011 SAP AG. All rights reserved.

Balanced
Approach

…
[We]
must
aggressively
weave
new
technology
into
[our]

parks
—
without
damaging
the
sense
of
nostalgia
on
which

the
experience
depends
—
or
risk
becoming
irrelevant
to

future
genera3ons…

9
©  2011 SAP AG. All rights reserved.

Virtuous
Cycle

Enhance

Experience

Move
the

needle

(Revenues

and
Cost)

Stay

Relevant

10
©  2011 SAP AG. All rights reserved.

Contenu connexe

Similaire à The Disney Experience - Every Customer's "I Wish"

Благодаря новой мобильной аналитике, разработанной SapientNitro, возможно теперь не просто агрегировать данные о пользователях, но и превращать их в полезные и востребованные продукты. Анализируя данные о потребителях, телеком компания помогает выбрать наиболее удобное и прибыльное место для открытия кафе, ресторана, или найти рекламодателю эффективное место размещения рекламного щита, определить частоту смены текущего предложения в зависимости от времени суток или потока клиентов. Новые аналитические инструменты способны измерять эффективность медиа как никогда ранее, определяя аудиторию и побуждая ее к взаимодействию.

Digital Goods for Vodafone and RBS.

Irina Yuldasheva

Games push the boundaries of tech, enabling us to learn from them for a wide range of use cases. Join Gal Shenar, founder of Stoked Skills, in this talk about designing and implementing Alexa in-skill purchasing for “Escape the Room” and “Escape the Airplane” game skills. Learn about optimizing the user experience by soft launching with live updates and implementing a premium content in-skill purchase gate while monitoring user experience flow to increase conversion rates by using AWS Lambda.

Three Lessons from “Escape the Room” That Apply to Making Money with Your Ale...

Amazon Web Services

View the slides of the insightful presentation to learn how Icebreaker, a global sports clothing company, is maximizing customer retention using a highly customized loyalty rewards program. Keith Ching, Global Head of eCommerce Digital Experience, Icebreaker, shares his insights and learnings on how they designed and implemented a global, multi-lingual, loyalty rewards program. In this webinar you will learn: - Value of a repeat customer - Revenue uplift potential for your business - Success story of Icebreaker

Icebreaker is maximizing customer retention with a highly customized loyalty ...

Zinrelo loyalty

KUAILIAN is a disruptive movement formed by an international community of entrepreneurial users, programmers and experts in Crypto-technology united under the same mission. We have technological partners that provide us with the most advanced and innovative developments, a fact that makes us a leading company and prepared for a constant evolution in a vertiginous market. Together we have created #KUAILIAN CLUB.

Business Kuailian

Victor Dorin Cozlean

SmartPay Proposal

Saidi Adegoke

Evolve18 | Errol Denger | Experience Driven Commerce - Magento & Adobe

Evolve The Adobe Digital Marketing Community

Pp copy

abkoff

Emozionella Savings is a smartwatch app concept outline for banks. Empower Your Customers To Buy Everything They Love Emozionella Savings helps millennial customers to buy products that are difficult to fit into a monthly budget (a vacation, a high-end smartphone and other expensive purchases). Every day the app helps users to save the amount needed for the purchase and proposes your bank's financial products when the context and situation is right. Copyright © 2017 Emozionella. All rights reserved.

Emozionella Savings -- a smartwatch app concept outline for banks

Emozionella

Pointzap

Managing employee travel and expenses is no longer just about streamlining processes. With changes in technology and workforce demographics, more and more purchasing power is being pushed directly to employees, decentralizing a once centralized part of the business. As a result, tracking and managing travel and expense is getting harder. An open platform that connects data, applications and people gives organizations and their employees the ability to effortlessly manage travel and expense and provides organizations with total transparency into spending – wherever and whenever it happens.

Modern Travel and Expense: The Connected Platform [New York]

SAP Ariba

SpinGo Event Master

SpinGo_Events

Modern Travel and Expense: The Connected Platform [London]

SAP Ariba

case history SAP #2bSocial di Flaminio Francisci

Cultura Digitale

In today's world, buyers expect an exceptional customer experience from their vendors. In this webinar, SalesLoft Certified Partner, InStereo, will show us how to better understand our buyers' journeys and create a better buying experience using SalesLoft Cadences. In this training you will: In this training you will: * Gain insight on how to focus sales efforts on the right prospects * Learn importance of understanding your buyers experience with your brand * Discuss how to use Cadences to deliver a better buying experience for your customers

The Buyer Journey - Closing the Gaps Using SalesLoft Cadences

SalesLoftTraining

Mohamed Ben Hiba, Director, Supply Partners EMEA, Smaato

White Nights Conference

Are you ready for the screenagers #cm con12

Jamie Anderson

Modern Travel and Expense: The Connected Platform [San Mateo]

SAP Ariba

InstaDelight

Anand Joshi

A pitch deck template with sample copy to help technology startups sell their business concept to angel investors and VCs. Inspired by pitch deck words of wisdom from Dave McClure (500 Startups), AirBnb, Guy Kawasaki and Venture Hacks (the folks behind AngelList). YOU MIGHT ALSO LIKE THESE PITCH DECK EXAMPLES & TEMPLATES: > Airbnb pitch deck @ https://pitchdeckcoach.com/airbnb-pitch-deck > Sequoia Capital pitch deck template @ https://pitchdeckcoach.com/sequoia-capital-pitch-deck > FREE pitch deck template download @ https://pitchdeckcoach.com/free-pitch-deck-template > Pitch deck guide with hints, tips, and a worked example @ https://pitchdeckcoach.com/pitch-deck-template NEED HELP WITH YOUR PITCH DECK? See how I can help then book a free call @ https://pitchdeckcoach.com/ MORE PITCH DECK RESOURCES @ https://pitchdeckcoach.com/pitch-deck-template#resources

Pitch Deck Template for startups

Malcolm Lewis

Pitch Deck Template for startups

Shanti Patel

Similaire à The Disney Experience - Every Customer's "I Wish" (20)

Digital Goods for Vodafone and RBS.

Three Lessons from “Escape the Room” That Apply to Making Money with Your Ale...

Icebreaker is maximizing customer retention with a highly customized loyalty ...

Business Kuailian

SmartPay Proposal

Evolve18 | Errol Denger | Experience Driven Commerce - Magento & Adobe

Pp copy

Emozionella Savings -- a smartwatch app concept outline for banks

Pointzap

Modern Travel and Expense: The Connected Platform [New York]

SpinGo Event Master

Modern Travel and Expense: The Connected Platform [London]

case history SAP #2bSocial di Flaminio Francisci

The Buyer Journey - Closing the Gaps Using SalesLoft Cadences

Mohamed Ben Hiba, Director, Supply Partners EMEA, Smaato

Are you ready for the screenagers #cm con12

Modern Travel and Expense: The Connected Platform [San Mateo]

InstaDelight

Pitch Deck Template for startups

Plus de Jitender Aswani

SAP HANA Big Customer Intelligence Concept App

Jitender Aswani

Business Analytics is all about - analyzing data, discovering insights and influencing change. Provide answers to Ws: What Happened, When it Happened, Where is happened, Why it Happened? help decisions and drive change. Analytics has been with us for centuries and played a critical role all along. In today's big & complex industrial world, analytics has continued to play a critical role but sadly the current state of the business analytics approach is broken. For the last 25 years, the software technology and tools in the analytics category has produced "slice and dice ninjas" who interact with data but mostly without the right context. This approach produces insights and visualization that can not be understood very well. These solutions are complex, cost-prohibitive, slow and most often fail to deliver to the promises . Visual Analytics came to forefront to address the challenge of traditional business analytics. Visual Analytics is defined as "analytical reasoning aided by visual interfaces". The primary premise for this approach is that "visualization is not an afterthought". This industry has risen very fast in the past few years. In this presentation, I discuss the issues faced by this nascent offshoot of Business Analytics and what does future hold for this category.

Future of Visual Analytics

Jitender Aswani

Tableau Software - High Level Due-Diligence March 2011

Jitender Aswani

Big Data - According to IDC, data is doubling every two years and is expected to reach 1.8 ZB (a trillion GB) in 2011. Eight mobility related mega trends are locked in a virtuous cycle and will be the bedrock for growth and adoption of Mobile BI solutions and for the overall Enterprise Mobility. According to Gartner, more than 33% of Analytics will be consumed using mobile devices, a prediction well supported by the 8 mobility related mega trends discussed here. Mobile BI market could grow at 20% plus CAGR over the next 5 years and could likely become over a $2 billion market by 2015. Therefore, by 2015 more than 15% of Analytics revenues could come from Mobile Analytics solutions. This should be a serious strategic priority for every Analytics vendor if not already.

Mobile Analytics (Mobile BI) - A Game Changer

Jitender Aswani

Geo-location and spatial intelligence is the strategic turning point for analytics. Location has become an essential part of the enterprise data and increasing number of enterprises have geo-coded their location data to build location-aware application to drive location-aware decisions. For example, by overlaying the foreclosure data, income data, and the data from its mortgage portfolio on a geo-chart, a regional mortgage bank assesses the risk of its mortgage portfolio and decides to take corrective actions. A fast food company uses the demographics data, the latest census data, and the historical sales of its stores to determine the location of its new restaurant. In this interactive session, the presenter will discuss the current state of location analytics showcasing demos using SAP BusinessObject Explorer and SAP BusinessObjects Dashboard technologies as well as discuss the future of location analytics.

Location Analytics - Session Evaluation Results

Jitender Aswani

Pervasive Location Analytics − The Next Frontier to Fall In the Enterprise So...

Jitender Aswani

Pervasive Location Analytics

Jitender Aswani

Plus de Jitender Aswani (7)

SAP HANA Big Customer Intelligence Concept App

Future of Visual Analytics

Tableau Software - High Level Due-Diligence March 2011

Mobile Analytics (Mobile BI) - A Game Changer

Location Analytics - Session Evaluation Results

Pervasive Location Analytics − The Next Frontier to Fall In the Enterprise So...

Pervasive Location Analytics

Dernier

Hyundai capital 2024 1quarter Earnings release

irhcs

Yes, Paul Haggis won an Oscar for Best Filmmaker. He received the award for Best Picture in 2006 for his work on "Crash." This film also won awards for Best Original Screenplay, making Haggis one of the few filmmakers to win Oscars for both producing and writing. His contributions to the film industry are highly regarded, and his work on "Crash" solidified his status as a talented filmmaker in Hollywood.

Did Paul Haggis Ever Win an Oscar for Best Filmmaker

stajohn447

The report *State of D2C in India: A Logistics Update* talks about the evolving dynamics of the d2C landscape with a particular focus on how brands navigate the complexities of logistics. Third Party Logistics enablers emerge indispensable partners in facilitating the growth journey of D2C brands, offering cost-effective solutions tailored to their specific needs. As D2C brands continue to expand, they encounter heightened operational complexities with logistics standing out as a significant challenge. Logistics not only represents a substantial cost component for the brands but also directly influences the customer experience. Establishing efficient logistics operations while keeping costs low is therefore a crucial objective for brands. The report highlights how 3PLs are meeting the rising demands of D2C brands, supporting their expansion both online and offline, and paving the way for sustainable, scalable growth in this fast-paced market.

State of D2C in India: A Logistics Update

RedSeer

Global Interconnection Group Joint Venture[960] (1).pdf

Henry Tapper

Textile Olympiad 𝟯.𝟬 Supported by The Business Standard and Textile Today: 𝗔𝗻 𝗜𝗻𝘁𝗲𝗿 𝗨𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 Business 𝗖𝗮𝘀𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝗼𝗻 where university undergraduates get to showcase their brilliance. Dive deep into real-world textile industry challenges, analyze intricate scenarios, and craft innovative solutions.

Team-Spandex-Northern University-CS1035.

smalmahmud11

Salesforce in Life Sciences - Best Ways to Leverage The CRM for Clinical Trials

FEXLE

Meaningful Technology for Humans: How Strategy Helps to Deliver Real Value fo...

Björn Rohles

The Leading Cyber Security Entrepreneur of India in 2024.pdf

insightssuccess2

Greetings, Hawk Energy is pleased to present you with its latest energy news NewBase 24 May 2024 Energy News issue - 1727 by Khaled Al Awadi https://www.linkedin.com/posts/khaled-al-awadi-38b995b_newbase-energy-activity-7199590540223397888-1Qgd?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase EnergyError! Filename not specified. Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Greetings, Hawk Energy is pleased to present you with its latest energy news NewBase 24 May 2024 Energy News issue - 1727 by Khaled Al Awadi https://www.linkedin.com/posts/khaled-al-awadi-38b995b_newbase-energy-activity-7199590540223397888-1Qgd?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase EnergyError! Filename not specified. Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Greetings, Hawk Energy is pleased to present you with its latest energy news NewBase 24 May 2024 Energy News issue - 1727 by Khaled Al Awadi https://www.linkedin.com/posts/khaled-al-awadi-38b995b_newbase-energy-activity-7199590540223397888-1Qgd?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase EnergyError! Filename not specified. Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA Greetings, Hawk Energy is pleased to present you with its latest energy news NewBase 24 May 2024 Energy News issue - 1727 by Khaled Al Awadi https://www.linkedin.com/posts/khaled-al-awadi-38b995b_newbase-energy-activity-7199590540223397888-1Qgd?utm_source=share&utm_medium=member_desktop Regards. Founder & S. Editor NewBase EnergyError! Filename not specified. Khaled M Al Awadi, Energy Consultant MS & BS Mechanical Engineering (HON), USA

NewBase 24 May 2024 Energy News issue - 1727 by Khaled Al Awadi_compresse...

Khaled Al Awadi

Unlock Your TikTok Potential: Free TikTok Likes with InstBlast

InstBlast Marketing

FEXLE, a premier Salesforce consulting partner, optimizes field service operations with Salesforce Field Service Lightning (FSL). Specializing in tailored solutions, FEXLE enhances workforce management, scheduling, and mobile connectivity. Seamlessly integrating FSL into existing Salesforce ecosystems, FEXLE enables real-time visibility, resource allocation, and exceptional customer experiences. Whether automating dispatch workflows or optimizing service routes, FEXLE ensures organizations maximize productivity and service outcomes.

FEXLE- Salesforce Field Service Lightning

FEXLE

Ready to unlock the full potential of your LinkedIn profile? Join us for an immersive workshop where you'll gain invaluable insights and practical tips to optimize your profile, expand your network, and elevate your personal brand. Official event during Techweek NZ: May 23rd @ 6pm - 7:30pm St Peters Church Garden Room 211 Willis Street, Te Aro, Wellington New Zealand Google Meet Link: View details and RSVP https://calendar.app.google/h34Jub18s6Ri31NS7

LinkedIn Masterclass Techweek 2024 v4.1.pptx

Symbio Agency Ltd

Equinox Gold Corporate Deck May 24th 2024

Equinox Gold Corp.

www.seribangash.com A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA: Contents of Memorandum of Association: Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company. https://seribangash.com/article-of-association-is-legal-doc-of-company/ Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent. Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause. www.seribangash.com Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up. https://seribangash.com/promotors-is-person-conceived-formation-company/ Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value. Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA. Importance of Memorandum of Association: Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process. Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations. Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability. External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers. https://seribangash.com/difference-public-and-private-company-law/ Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void. Amendment of MOA: While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder

Memorandum Of Association Constitution of Company.ppt

seri bangash

Evolution and Growth of Supply chain.pdf

GutaMengesha1

The modern workplace is experiencing rapid change due to several factors, such as technological advancements, cultural changes, and organisational shifts. Similarly, organisations must remain resilient and evolve to remain competitive and meet clients' needs. While some of these changes are common, others happen on a larger scale, significantly impacting people, processes and the wider organisation. As a business leader, it is important for you to understand the different types of changes, how they can be implemented effectively and how to manage their impact on your team and the organisation. In this deck, you'll identify when you should consider change management. You'll also learn:  • The two (2) major types of organisational changes • The most effective steps to a successful change management • The Prosci ADKAR Change Management Model and • Practical tips to overcome resistance to change.

Cracking the Change Management Code Main New.pptx

Workforce Group

Did you know that the average ecommerce conversion rate is a mere 2.86%? That means for every 100 visitors to an online store, only about 3 make a purchase. With so much competition and an ever-increasing number of online shoppers, optimizing your website for higher conversions is crucial for the success of your ecommerce business. In this comprehensive guide, we'll dive into 12 powerful conversion rate optimization (CRO) strategies that can help you turn more website visitors into paying customers. From improving website speed and optimizing for mobile devices to leveraging social proof and utilizing analytics, we'll cover actionable tips and best practices to help you maximize your ecommerce website's potential.

12 Conversion Rate Optimization Strategies for Ecommerce Websites.pdf

SOFTTECHHUB

The "Future of Trade 2024: Snapshot" report by DMCC explores the transformative changes and emerging trends in the global trade landscape. As the fifth edition of DMCC's biennial flagship report, it highlights how shifting political and economic alliances, technological advancements, and sustainability initiatives are reshaping trade dynamics. Key themes include the rise of regionalization due to geopolitical tensions, the reconfiguration of supply chains, the integration of AI, and the drive towards carbon net-zero. The report underscores the significance of adapting to new realities, such as the "chip war" between the US and China, and the pivotal role of AI and sustainability in driving trade efficiency and creating new market demands. It also addresses the strategic implications for businesses and policymakers, emphasizing the need for agility and foresight. Furthermore, the report delves into the drivers of change, such as geopolitical events, technological innovations, and environmental shifts, which are set to influence trade policies and consumer behavior. It offers insights from global experts and roundtables, providing strategic advice for navigating the complexities of modern trade. Ultimately, the "Future of Trade 2024: Snapshot" serves as a comprehensive guide for understanding the evolving trade environment, equipping stakeholders with the knowledge to make informed decisions and capitalize on emerging opportunities in a rapidly changing world.

Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report

Dubai Multi Commodity Centre

India’s Recommended Women Surgeons to Watch in 2024.pdf

CIOLOOKIndia

Luxury Artificial Plants Dubai | Plants in KSA, UAE | Shajara

Shajara Artificial Plants

Dernier (20)

Hyundai capital 2024 1quarter Earnings release

Did Paul Haggis Ever Win an Oscar for Best Filmmaker

State of D2C in India: A Logistics Update

Global Interconnection Group Joint Venture[960] (1).pdf

Team-Spandex-Northern University-CS1035.

Salesforce in Life Sciences - Best Ways to Leverage The CRM for Clinical Trials

Meaningful Technology for Humans: How Strategy Helps to Deliver Real Value fo...

The Leading Cyber Security Entrepreneur of India in 2024.pdf

NewBase 24 May 2024 Energy News issue - 1727 by Khaled Al Awadi_compresse...

Unlock Your TikTok Potential: Free TikTok Likes with InstBlast

FEXLE- Salesforce Field Service Lightning

LinkedIn Masterclass Techweek 2024 v4.1.pptx

Equinox Gold Corporate Deck May 24th 2024

Memorandum Of Association Constitution of Company.ppt

Evolution and Growth of Supply chain.pdf

Cracking the Change Management Code Main New.pptx

12 Conversion Rate Optimization Strategies for Ecommerce Websites.pdf

Future of Trade 2024 - Decoupled and Reconfigured - Snapshot Report

India’s Recommended Women Surgeons to Watch in 2024.pdf

Luxury Artificial Plants Dubai | Plants in KSA, UAE | Shajara