Presented at SharePoint TechFest Dallas 2017. All rights reserved.

1. Knowledge
Management and
Office 365: What’s
Possible, What’s
Transformative,
and What You
Need to Know Susan Hanley
SharePoint TechFest
April 26, 2017
sue@susanhanley.com
www.susanhanley.com

3. "Knowledge
management is the
process of capturing,
distributing, and
effectively [re-]using
knowledge.“

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5. “Knowledge
management
doesn’t happen
until somebody
reuses
something”
Stan Garfield, Community
Evangelist, Deloitte

6. Knowledge transfer: formal and informal

7. Knowledge transfer: formal and informal

8. Knowledge transfer: formal and informal

9. Knowledge Silos
Content ConversationPeople
Explicit Explicit Tacit

10. Knowledge Silos
Content ConversationPeople
Knowledge bases User profiles
Discussion
forums, chat

11. Knowledge Solutions
Community
Content Conversation
People

12. “Knowledge
management
doesn’t happen
until somebody
reuses
something”
Stan Garfield, Community
Evangelist, Deloitte

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14. Interact via email,
Skype, or phone.
Rich profile with
expertise, skills,
projects, interests,
and more
Availability
Content and activities from
around their network.
Organizational
and working
relationships

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Search provides context :
Is this the person who can help me?

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25. Easy access to common
commands
Pin important files for
high visibility
Use columns to sort,
filter, and group
content. Easily add new
columns.
Inline
preview so
you know
you’re
working
with the
right
document
Information
panel lets
you edit
metadata
without
leaving the
context of
the library
At-a-glance
update on
permissions
and activity
Drag-and-
drop files to
share with
group

26. SharePoint is the Files Experience Oprah of Office 365!
Everyone gets a doc lib!

27. Point/Counterpoint
on Co-Authoring
Marc Anderson tries
co-authoring:
http://bit.ly/2l9kWDO
Julie Turner presents
the other side:
http://bit.ly/2l9whDO

28. Co-authoring:
The Cure for
Versionitis

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36. KM outcomes
need strategy:
 Content &
Collaboration
Strategy
 Behaviors &
Practices

37. INTRANET CONTENT TEAM CONTENT
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Content Strategy

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39. O365 Groups and KM:
Challenge is discovery

41. Create a team “compact” (SLA)
 Naming Conventions
 Folders/Metadata
 Plan carefully if you are using Microsoft Teams
 See: bit.ly/2n632q0 (10 Tips for Teams)
 OneDrive vs. Team Site

42. KM outcomes need processes and
behaviors that are recognized as
valuable by the organization
Take a lesson from hockey –
don’t just track goals, also
track and reward assists

44. We need to make sharing and
collaboration super easy!
Work is what you do;
it’s not where you do it.
Mobile experiences
power KM outcomes

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46. So, you’ve got
the technology
– how do you
know if you are
successful?

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52. 52
susanhanley
www.networkworld.com/blog/essential-sharepoint
www.susanhanley.com
sue@susanhanley.com
• Information Architecture
• User Adoption
• Governance
• Metrics
• Knowledge Management
• Intranets & Collaboration
Solutions

53. If your goal is … Then you may want to
use …
Because …
Team sites with a consistent
structure that you define
Classic team sites There is no current way to create a re-
usable template with modern team
sites.
To use a Content Type Hub to
promote a shared taxonomy to
all sites
Classic or Modern Team
Sites
As of February 2017, both classic and
modern sites can leverage the content
type hub – but for modern, you need
to ensure new sites leverage the Hub
Create team sites that everyone
can READ but only team
members can
EDIT/CONTRIBUTE
Classic or Modern Team
Sites
Either may work, but you need to
understand your organizational
objectives and plan for naming
conventions if you are going to allow
self-service site/group creation.