Internet of Everything – technology, information and architecture. Implications on customer interaction, Business Models and Eco Systems - Architecture Week Göteborg 2013-10-03
Internet of Everything – technology, information and architecture. Implications on customer interaction, Business Models and Eco Systems.
Reflections on Enterprise Architecture work, methods and approaches, linear vs. emergent design
Internet of Everything – technology, information and architecture. Implications on customer interaction, Business Models and Eco Systems - Architecture Week Göteborg 2013-10-03
1. Architecture Week 2013
Internet of Everything – technology, information and architecture.
Implications on customer interaction, Business Models and Eco Systems
2. Joakim
Lindbom
Enterprise Architect & Technologist
Joakim.Lindbom@capgemini.com
08-5368 3934
twitter: JoakimLindbom
http://www.slideshare.net/JoakimLindbom
Insert contact
picture
Who am I?
5. The number of connected devices will
outnumber humans in…
…5 weeks from now.
(November 2013)
Mega trend
6. Mega trend
Why “go online” when you’re always online?
Disappearing Internet
7. Mega trend
Are you best in class in all aspects?
Can you provide enough transparency?
Can you be trusted with your client’s data?
Play the Google Game
8. Mega trend
The desire for surprise, randomness and serendepidy will increase.
Today, 56 % of consumers say, "I will gladly switch brands to use a coupon," up
from 41 percent in 2006, according to GfK.
More surprises
9. Long tail repeated and why it matters now
Mega trend
Post-industrialism come true
10. Mega trend
Understand how products actually are used
- Careful drivers could be charged less, and vice versa
- Vendor Managed Inventory – and beyond
Using, not owning
17. Quantified Self
What happens when the end-user have more info than you?
Consumer electronics didn’t realise the threat – now it’s a industry racing to zero
Doctors struggle with über-googled patients
Information explosion & smashed monopoly
18. SMAC
Generation Y
Why should they work for you?
“Companies invest millions to create a superior customer
excellence but forget to do the same for their employees.”
Pierre Hessler
Fellow, Capgemini
19. Eco systems
50 billion devices
How many can you connect to your systems?
Drinking from a fire hose?
More event than data.
20. Eco systems
How do you design?
Linear approaches don’t work
Emergent Design
More like a farm than an assembly line
Loss of control? Well, yes, certainly!
22. Business models - Kwikset Kevo Lock
hln98
“Do not buy this. They are charging $2.00 per eKey
everytime. I cancelled my 4 pre-orders. Please spread the
words so people know. There are only 2 eKeys and a fob
included. Each time you want to send a key, it cost $2.00
bucks. No thank you.”
23. orbust2
@hln98
“Yeah thats a total rip off............an ekey you can send to
someone else from your phone for 1.99?
Your totally better off driving to the hardware store paying
4 to 5 bucks for a real key then driving to the person and
giving it to them...... you will not only save so much
money, think about all the time you will save!”
Business models - Kwikset Kevo Lock
25. • YOU EXPERIENCE: creating a highly individualized user
experience for customers, employees and partners,
leveraging multiple channels, notably mobile
• WE COLLABORATE: building on the power of social media to
connect, create and interact in new ways
• THRIVING ON DATA: getting actionable insight and business
value from structured and unstructured data outside and
inside the enterprise
• PROCESS ON THE FLY: adding the next level of agility and
manageability to enterprise processes
• SECTOR AS A SERVICE: rebuilding core applications into a
standardized catalogue of enterprise business services
• INVISIBLE INFOSTRUCTURE: transforming the IT
infrastructure towards a true utility that provides the
foundation for technology-driven change
DESIGN FOR DIGITAL
6 technology clusters
26. DESIGN FOR DIGITAL
• BORN IN THE CLOUD: Consider Cloud-based solutions as the
default
• BUILD SOCIAL: embed social leverage in your solutions right
from the beginning
• SMAC IT UP: maximize the impact of Digital Transformation by
combing technology drivers
• BUSINESS, MON AMOUR: alignment is not enough anymore,
it’s all about fusion
• NO REQUIREMENTS: explore the art of the possible with a
catalogue-first mentality
• FROM TRAIN TO SCOOTER: enable different levels of agility
and speed across the enterprise
• THINK DESIGN: take a radical outside-in approach to
reshaping the business technology landscape
7 design principles
27. So in the end
Internet of Everything is all about
S&P 500 index of leading US companies has decreased by more than 50 years in the last century, from 67 years in the 1920s to just 15 years today, according to Professor Richard Foster from Yale University.
YOU EXPERIENCE: creating a highly individualized user experience for customers, employees and partners, leveraging multiple channels, notably mobileWE COLLABORATE: building on the power of social media to connect, create and interact in new waysTHRIVING ON DATA: getting actionable insight and business value from structured and unstructured data outside and inside the enterprisePROCESS ON THE FLY: adding the next level of agility and manageability to enterprise processesSECTOR AS A SERVICE: rebuilding core applications into a standardized catalogue of enterprise business servicesINVISIBLE INFOSTRUCTURE: transforming the IT infrastructure towards a true utility that provides the foundation for technology-driven change