1. WHERE?
Gateshead
WHEN?
From Aug 2014 - 2016
PROJECT
A1 Coal House to Metro Centre Improvement Scheme
DIVISION
Major Project(Regional)
“Communication is good (email and phone) – I never have
to chase for an update.
Please, please keep it up – it is helpful to know that I can
rely on you especially when are so busy at this end with
everything else”
Brian ColesClaims OfficerHighwaysEngland
WHY INTRODUCE A CLAIM
MANAGEMENT PROTOCOL?
Construction claims arefound in almostevery construction
project. To avoid claimdisputes itis essential a clear and fair
process is implemented on siteto ensure all customers
receive a conciseand professional servicewhen we as a
contractor are approach with a claim.
Figure1 A1C2MC Balfour Beatty Claim Protocol
THE RESULTS
All claims aredealtwith in a professional manner
Customers are treat equally
Genuine claims areidentified and resolved
A full record is collated for auditpurposes
Claims areon filefor clientreference if needed
Protects the contractor/clientimage
Thorough claim
All claims areresolved in the stipulated 90 days on
behalf of the client
For more information, please contact:
Joanne Padgett, PublicLiaison A1CH2MC
Mob: 07824 406 050
Joanne.padgett@balfourbeatty.com
CLAIM MANAGEMENT PROTOCOL