1. www.SERVICEandINCLUSION.org Toll-free hotline: 888-491-0326 (voice/TTY)

6. “ Qualified Individual” An individual with a disability who, with or without reasonable accommodations, can perform the essential functions of the position. Just like participants without disabilities, the individual must meet the qualifications the program has in place.

7. “ Qualified” Does the individual meet necessary prerequisites for the job, such as: • education • work experience • training • skills • licenses • certificates • other job-related requirements, such as good judgment or ability to work with other people

9. The History of the Disability Movement Living with a Disability: Today

14. Don’t lean on or touch a person's wheelchair, cane or crutches. These products are part of the space that belongs to the person who uses it. Use a chair, whenever possible, in order to place yourself at the person's eye level to facilitate conversation. People with limited hand use or who wear a prosthetic limb can usually shake hands. Shaking hands with the left hand is acceptable. To get the attention of a person with a hearing disability, tap the person on the shoulder or wave your hand. Look directly at the person and speak clearly, naturally and slowly to establish if the person can read lips. Face a good light source and keep your hands away from your mouth when speaking. Do not pretend to understand what a person is saying if you do not. Try rephrasing what you wish to communicate, or ask the person to repeat what you do not understand. When greeting a person with a severe loss of vision, always identify yourself and others who may be with you. When conversing in a group, give a vocal cue by announcing your name and the name of the person to whom you are speaking.

15. Service Animal is any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability regardless of whether they have been licensed or certified by a state or local government. Do not touch or pet the Service Animal, without permission. Do not make noises at the Service Animal, it may distract the animal from doing it’s job. Do not feed the Service Animal, it may disrupt his/her schedule. The person may not feel like discussing the assistance the Service Animal provides.

19. Domestic Volunteer Service Act and National & Community Service Act An individual with responsibility for the operation of program/project that receives assistance under this Act/subchapter shall not discriminate against a participant in, or member of the staff of, such program on the basis of… disability, if the participants or member is a qualified individual with a disability.

21. Section 504 of the Rehablitation Act of 1973 “ No otherwise qualified disabled individual in the United States… shall, solely by reason of his or her disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”