1. Joevenold R. Tisado
1037 Plaridel St., Brgy. Can-uguib, Abuyog, Leyte Philippines 6510
Contact No. +639184879888
E-mail Address: joevenold_tisado@yahoo.com
________________________________________________________________________
Objective:
To have a career that will help me develop my abilities as well as sharing it to others.
Personal Data:
Age: 35yrs.Old
Sex: Male
Height: 174cms.
Weight: 160lbs.
Religion: Roman Catholic
Civil Status: Single
Date of Birth: 09 June 1981
Place of Birth: Philippines
Permanent Address: 1037 Plaridel St., Brgy. Can-uguib, Abuyog Leyte, Philippines
Languages Spoken: Filipino and English
Present Job:
* Supervisor-Club Lounge Dept. The Ritz-Carlton, Riyadh 20/01/2014-14/04/2016
Achievements:
* Promoted as Concierge-Club Level last June 2012. Started with the company as Club Attendant from Oct.
2011-June 2012
* Nominated for 3 consecutive times for the 5 Star Employee Award quarterly for 2012 and 1 time for 2013
* Promoted as Supervisor of Club Lounge Dept. last Jan. 20, 2014
* The Ritz-Carlton, Riyadh Club Lounge is the #1 in the Middle East Region, Europe and Asia year 2012-2014
as per GALLUP survey

2. * Very positive and wonderful comment from guest verbally and through GALLUP survey
* Scored 100% for Check-out Procedure for the Brand Standard Audit for year 2014
* 100% over-all score for the Club Lounge Dept. during Brand Standard Audit for year 2014
* 5 Star Awardee for Third Quarter year 2014
* Nominated for Annual 5 Star Award for year 2014
* Number 1 The Ritz-Carlton Club Lounge in the Middle East region year 2015 as per
GALLUP survey.
* Number 1 The Ritz-Carlton Club Lounge Globally out of 97 properties for Month of
January 2016 as per GALLUP survey
Duties and Responsibilities:
* Supervise and lead the team with the daily operation of the department
* Prepare weekly schedule of the team
* Check and prepare the attendance of the team for payroll purpose
* Give coaching to colleagues with regards to the SOP of the department and things that
needs for coaching and guidance
* Check every details of the operation area,the cleanliness and orderliness of the outlet
* Assigning responsibilities to team members equally
* Coordinate with Manager and colleagues everything about the operations of the department
* Attend to monthly supervisor meeting
* Evaluate team member on their performance and behavior
* Decide on things concerning the operation of the deparment with the consent of the Manager
* Listens to the concerns of the team with regards to the operation and individual concern
* Recognize, appreciate, and support team members in their aspirations.
* Greet and meet guest
* Assist guest upon check-in and check-out
* Engage with the guest and build a strong relation with the guest
* Answer telephone inquiry
* Inform the guest with regards to the Club lounge timings, their privileges and other
hotel facilities
* Check e-mails on a daily basis, reply to e-mail inquiries of the guest and internal e-mails
* Promotes the hotel restaurants and other facilities
* Assist the guest with regards to wake-up calls, restaurant reservation, meeting rooms,
print their documents like airline tickets and boarding pass, transportation reservation and other guest
requests
* Assist guest in the lounge, like serving their preferred drinks, clearing their tables
* Create daily basis reports
* Check and create inventory about the Club Lounge items
* Check and assign preferred rooms for arriving guest
* Check and prepare the guest bill
* Assist Club attendants in serving the guest
* Coordinate with other department with regards to guest requests
* Create lasting memories and wow the guest

3. Trainings Completed:
* Micros System Training The Ritz-Carlton, Riyadh 2011
* MGS Online Trainings Marriott 2012-2016
* Hygiene Training The Ritz-Carlton, Riyadh 2012
* Vital Few Training MRT Consultant 2012
* Problem Resolution Training MRT Consultant 2012
* Upselling Training TSA 2012
* Mystique System Training The Ritz-Carlton, Riyadh 2013
* OPERA System Training The Ritz-Carlton, Riyadh 2013
* Guest Engagement Training The Ritz-Carlton, Riyadh 2014
* Service from the Heart Training Ms. Cynthia Goin 2016
Previous Job Experiences:
* Guest Service Agent Canyon Woods Resort Club Feb. 2011-Oct. 2011
Duties and Responsibilities:
* Greet and meet guest
* Assist guest upon check-in and check-out
* Answer telephone inquiry
* Assist guest inquiry at the front desk
* Telephone Operator reliever
* Do the cashiering at the front office
* Do the reservation
* Follow up reservations
* Send confirmation letters for the reservation
* Help promote the facilities and activities of the resort
* Create in-house reports
* Coordinate with housekeeping department with regards to check-in and check-out
procedure and for any guest requests and to other department in accordance to guests satisfaction
* Sales and Collection Officer Mergers Drugfil Corporation 2006-2010
Duties and Responsibilities:
* Dealwith the customer and do the booking or ordering of the products
* Collect payment
* Promotes the products and helps create sales
* Deliver the products to drugstores, medical clinics, hospitals and other clients
* Create sales,collection, and inventory reports weekly and monthly
* Visit accounts for product inventory and building good relationship with the customers

4. * Admitting/Information Clerk Cebu Doctors University Hospital 2002-2005
Duties and Responsibilities:
* Hospital Guide
* Temporary Cashier
* Encode patients data
* Telephone Operator
* Create in-house reports
* Follow up patients admission fee
* Assist client for Executive Check-up
* Assist patient with their admission procedures
* Assist client with their out-patient procedures using their HMOs
* Assist client with their inquiry at the information counter or through telephone
References:
* Mr. Mohammed Basiouny
Manager-Club Lounge
The Ritz-Carlton, Riyadh
E-mail address: rc.ruhrz.club.mgr@ritzcarlton.com/mohamed.basiouny2020@gmail.com
Contact no. 966-1-802-2080
* Mr. Roel Acebedo
Sales Manager
Former Supervisor-Club Lounge
The Ritz-Carlton, Riyadh
E-mail address: roel.acebedo@ritzcarlton.com/roel_acebedo@hotmail.com
Contact no.+966581084732
* Ms. Vicky Rollo
Senior Front Office Agent
Canyon Woods Resort Club
Contact no. 02-521-7878
Educational Background:
* Primary Education: Abuyog South Central School 1987-1994
* Secondary Education: Notre Dame of Abuyog 1994-1998
* Tertiary Education: University of San Jose-Recoletos 1998-2002
Course Graduated: Bachelor ofScience in Tourism March 2002