1. JOHN FREDERICK A. NOJARA
Mobile Number:+639175546337
Telephone:(02) 523-8343
Email: fredericknojara@gmail.com
Alternate Email: fredisthename@yahoo.com
Skype: fredericknojara@gmail.com or+639175546337
PROFESSIONAL SUMMARY:
 Software engineerwith7years’experienceinApplicationManagementSupportandSystem
AnalysisspecializedinUNIX/LINUX,SQL, Ariba, ShellScripting,Java, Oracle SQL
 Practical knowledge of ITILFoundationincludingIncidentManagement,ProblemManagement,
Change ManagementandRelease Management
 Practical exposure toObjectOrientedAnalysis(OOA) ,ITbestPractices(ITIL) and Software
DevelopmentLife Cycle(SDLC)
 Overall responsibility for the day-to-day operations of the project (application support),
reportingperiodicallytoall TeamLeads/Supervisor,ProjectPlanningandTracking,Risk analysis,
Counter action, Team building and on site deployment
 Excellent team player with sound team building and leadership qualities
 Highlyadaptable inquicklychangingtechnical environmentswithverystrongorganizational and
analytical skills
 A focused, self-motivated team member that takes pride in solving complex technology
problems and delivering user-friendly solutions
 Exposure of working with international clients
 Experience handling people by taking the shift lead role and know how to delegate task for
every subordinate
 Experienced doingshifting works (morning, mid and night), weekend shifts and holiday shifts.
 Experienced working in the following industries:
o Banking and Finance
o Pharmaceutical
o Retail Industry

2. TECHNOLOGIES AND SKILLS:
Platform: MicrosoftWindows,UNIX/LINUX
Database: MicrosoftSQL Server,Oracle RDBMS 10g, IBM DB2, Sybase,SQL Scripting
Tools: Maestro MonitoringJobs,Citrix,BatchMon,QMon,DB Artisan,SQLAdvantage,SQLAnalyzer,
Autosys,SiteScopeApplicationMonitoring,Fiddlerapplication,Putty
Others: ServiceNowTicketingTool,ITSMTicketingSystem, ITILProficiency
PROFESSIONAL EXPERIENCE:
Employer: K-Force Global
Project: Safeway – Manila EPS DeploymentTeam
Tenure: April 12, 2016 - Present
Role: AnalystProgrammer–DeploymentManagement
Description: Memberof ManilaEPS Deploymentteamthathandlesall the
conversionof storestonew EPS (Enterprise PharmacySystem) for
Safeway.
Duties:  Deployingandsettingup of the new pharmacy system to new
store
 Executing operational tasks
 Managing the configuration of every system aligned to new
EPS for every store
 Attending Go-Live calls prior to store opening
 Performs ad-hoc request for external/internal clients
 Coordinate with third party vendor, developers and clients if
encountered problems during the execution
 Give timely updates to clients and project team on the status
of every conversion of the store
 Investigate issueswhen problems occur and if the issue is out
of scope, escalation process is being followed
Technologies:  Unix Shell Scripting
 Oracle 11g database
 Windows Platform
 Linux Platform

3. Employer: TCS – Tata Consultancy Services
Project: Morgan Stanley
Tenure: May 30, 2013 – April 8, 2016
Role: Level 2 SupportApplication/Software Engineer
Description: Provides24/7 supportto all Morgan Stanleyapplicationunder
Advisoryteam.Advisoryteamiscomposedof 7 businessunitsnamely
Firmwide,GCM(Global Capital Market),Research,MSSB-Research,
Modelware,IBD(InvestmentBankingDivision),CRM(Customer
RelationshipManagement).
Duties:  Level 2 productionsupport
 Deploycode changestoproductionenvironment
 Provide 24x7 supportforAdvisoryApplicationsviaServiceNow
and emails
 Proactivelymonitoringapplications(productionservers)using
healthchecks andalertsreceived
 Providesassistance touserrequests(i.e.providingstatistical
data fromthe back end,providingaccessandentitlementsetc)
 Troubleshootissuesencounteredbyusersconcerningadvisory
applications
 Workinghandin handwithdevelopmentteamforescalations
of issue
 Updatingrun booksforeveryapplicationeverytime we
encounteredanew issue touse asfuture reference.
 Troubleshoot issues arising from code change deployment in
production environment including: service restarts,
permissions checks, reviewing logs, monitoring server
health/alerts. Work with development team to coordinate
systemlevel changes,verificationof validinstalls,androllbacks
 Outage management – handling outages by sending
announcementtobusinessunitsand user.Investigatingtofind
out the root cause of an outage.
 StrictlyadheringtoSLAsin orderto avoidbreachspecificallyto
ticket acknowledgement and ticket resolution.
Technologies:  Unix Scripting
 Oracle 11g database
 WindowsPlatform
 Unix Platform
 JobScheduling
 Java

4. Employer: Accenture
Role: Software Engineer
Tenure: January11, 2010 – March 2013
Project Name: BestBuy - US
Project Role: Level 2 ApplicationSupport/Programmer
Description: Ariba Best Buy is an implementation of Ariba Buyer 8.2.2
(includingTravel and Expense, Invoicing, ASN interface, and
customizedinterface solutions to get data from / send data to
external systems)andAribaAnalysis3.1.2.The technologiesusedin
thisimplementationinclude AribaBuyer8.2.2,Ariba Analysis3.1.2 and
the ticketingmanagementtool usedbeforewasIBMImpactlaterit
became ITSM(Internal TicketingSystem)
Tenure: 2 years
Project Name: Ariba Capability– Industrializationand Innovationsteam
Project Role: Software Engineer
Description: Works underthe capability. Doing admin tasks, Technical Design,
Unit Testing,Codingtasks,Creatingreusable assetsthatwill be usedby
the capabilitytoachieve effortsavingstargetandanythingrelatedto
innovationsandindustrialization.
Tenure: 6 months
Project Name: Deutsche Bank – ArchitectsRun
Project Role: Software Engineer–Functional Architect
Description: Workedas a Functional Architectwhodealswithclientbydoing
functional designs, creatingchange requestandmaintainingthe
businessprocess.
Tenure: 6 months
EDUCATION:
DE LA SALLE – COLLEGE OF SAINT BENILDE
Degree:Bachelorof Science inBusinessAdministrationmajorinComputer Applications(BSBA-CA)
Taft Avenue,Manila
2006 – 2009
ARAULLO HIGH SCHOOL
U.N. Ave. cor.Taft Ave.,Ermita,Manila
2002 – 2006
AURORA A. QUEZON ELEMENTARY SCHOOL
San AndresMalate,Manila
1998 – 2002
CHARACTER REFERENCES:
Reference will be supplieduponrequest