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Predictive Analytics:
       Using Your Data and Our
          Technology to Add
      Value to Your Organization

G o    P r e d i c t i v e                 A n a l y t i c s ,                           L L C
                 P r e d i c t i v e   A n a l y t i c s ,   S y s t e m s E n g i n e e r i n g , &
                                                                  O p e r a t i o n s R e s e a r c h




                                         1
Why the Interest in
Predictive Analytics
Personal interest began when I significantly contributed to the U.S. Army’s Recruiting Command
mission success in Marketing, Strategic Concepts, and Strategic Planning positions:

     Was a member of the marketing team that changed “Be All You Can Be” to “An Army of One”

     Quickly understood that Recruiting Command had megabytes of data, which enabled a skilled
     analysts to:

          Predict a Recruiter’s sales success
                                                                         Saved Time &
          Predict and Target Markets
                                                                         Money while
          Create Market Segments                                        Improving Sales
          Predict contacts that transformed into successful contracts

Motivated Doctoral research at the University of Virginia to improve generalization in data mining
and business intelligence models (created a library of proprietary models, R-code, and scripts)

Over 15 years experience in leading analytical research teams with diverse partnerships on innovating
projects that have created value


                                                2
Why the Interest in
               Predictive Analytics
                     Walmart used their data and discovered that prior to hurricanes landing on shore customers
                     bought flashlights, batteries, ... and Pop-Tarts (cross sales)1

                     A Swiss telecom reduced customer defections (churning) from 20% to 5% using predictive
                     analytics 1

                     Best Buy discovered that 7% of its customers account for 43% of its sales (target marketing)1

                     The Royal Shakespeare Company used seven years of customer transaction data to increase
                     regular visits by 70% (marketing) 1

                     Predictive analytics is transforming health care... “you can’t see it (emerging symptoms) with
                     the naked eye, but a computer can” Dr. Carolyn McGregor, University of Ontario 1

                     A major Canadian bank uses predictive analytics to increase campaign response rates by
                     600%, cut customer acquisition costs in half, and boost campaign ROI by 100% 2

                     Airlines increase revenue and customer satisfaction by better estimating the number of
                     passengers who won’t show up for a flight 2
1   The Economist, The Data Deluge, “Data, data everywhere”, February 27, 2010, pages 3-5
2   Wayne W. Eckerson, Predictive Analytics: Extending the Value of Your Data Warehousing Investment, TDWI Best Practices Report, 2007, page 6
                                                                                         3
What is predictive analytics
Wikipedia: Predictive analytics encompasses a variety of techniques from statistics, data mining,
and game theory that analyze current and historical facts to make predictions about future events




Deloitt: Predictive analytics is a set of
statistical tools and technology that uses
current and historic data to predict future
behavior and these techniques can be
applied across different industry sectors




WiT: Predictive Analytics is the ability to
predict the future through deep analysis
of historical trends and hidden relationships
within organizational data. Predictive
Analytics is not about peering into a crystal
ball, but rather, using technology and tested
algorithms to identify data relationships
that influence likely outcomes




TDWI: Predictive analytics is an arcane set of techniques and technologies that bewilder many
business and IT managers. It stirs together statistics, advanced mathematics, and artificial
intelligence and adds a heavy dose of data management to create a potent brew that many would
rather not drink!



                                                         4
Go Predictive
                Analytic’s Definition
         Predictive analytics discovers a useful function
         approximation to the real function that underlies
         the predictive relationship (or pattern) between
         the variables and the response 1

         We discover the best functional approximation
         with its estimated parameters (or rules) to best
         predict the response with the least amount of
         error with your data 1

         Two types of function approximation models:

               Supervised: Use a random training set of data
               and withholds random test data set(s) for
               accuracy measurements and improvements
               (Neural Networks, SVM, Random Forest)

               Unsupervised: Use all the data to describe
               like members (clustering and other
               multivariate statistical distance methods)

1John B. Halstead, Recruiter Selection Model and Implementation Within the United States Army, IEEE TRANSACTIONS ON SYSTEMS, MAN, AND CYBERNETICS—PART C: APPLICATIONS
AND REVIEWS, VOL. 39, NO. 1, JANUARY 2009, pages 93-100
                                                                                   5
Some Applications
        Cross-sell/Upsell                                                                     Campaign
        Customer Acquisition                                                                  Forecasting
        Attrition/Churn/Retain                                                                Fraud Detection
        Promotions                                                                            Pricing
        Demand Planning                                                                       Customer Service
        Quality Improvement                                                                   Surveys
        Supply Chain                                                                          Others
                                                                                                                            50%
47%46%
      41%41%40%                                                                                                             40%

                             32% 31%
                                                  30% 30%                                                                   30%
                                                                         26% 25%
                                                                                                                            20%
                                                                                                  18%
                                                                                                                17%
                                                                                                                            10%
                                                                                                                      12%

                                                                                                                            0%
        Based on 167 respondents who have implemented predictive analytics. Respondents could select multiple
        answers, Eckerson, page 6


                                                                   6
Predictive Analytics
     in Practice
Fully Implemented                                      Partially Implemented
Under Development                                      No Plans
Exploring


                           6%                                         High Value, Low Penetration:
                                                                      With stellar credentials, the perplexing thing
                                              15%                     about predictive analytics is why so many
                                                                      organizations have yet to employ it.
    45%                                                               According to research, only 21% of
                                                                      organizations have “fully” or “partially”
                                                                      implemented predictive analytics, while 19%
                                                 19%                  have a project “under development” and a
                                                                      whopping 61% are still “exploring” the issue
                                                                      or have “no plans.” (Eckerson, page 4)
                        16%

           Based on 833 respondents to a TDWI survey
           conducted August 2006


                                                                  7
Predictive Analytics’
      Barriers
           Complexity: traditionally, developing sophisticated
           models is a slow, iterative, and labor intensive process

           Time: same as above

           Data: many corporate data contain errors and
           inconsistencies; yet most predictive models require
           clean, scrubbed, expertly formatted data to work

           Processing Expense: complex analytics and scoring
           processes clog networks and slow system performance

           Expertise: qualified predictive analysts who can
           create sophisticated and accurate models are hard to
           find, expensive to pay, and difficult to retain

           Pricing: the price of most predictive analytic software
           and the required hardware is often beyond the reach
           of most midsize organizations and departments in
           large organizations
Barriers ~ Complexity
      High
                                           Prediction
                                          (What might    Predictive
                                            Happen)      Analytics
      Complexity

                                  Monitoring
                                   (What is             Dashboards
                                  Happening)


                          Analysis
                         (Why did it                    Visualization
                         Happened)                          tools


                   Reporting                               Query,
                     (what                                reports,
                   Happened)                            Search tools
       Low
                           Value               High




Value = Savings($ and time)+ Sales / Investment
                                           9
Barriers ~ Time
        hours                        days
        weeks                        1-3 months                                      Proprietary Models,
        4-6 months                   7-12 months                                        Scripts, & Code
        no idea                                                                           Reduce Time
                                                                                      In Model Creation,
                                                                                     Testing, Validation,
                                                                                    Scoring, and Deploying
                 2% 4%
                   2%
        9%                         14%
                                                                                                         0%                     10%                          20%                   30%
                                                                    Project Definition
                                                                     Data Exploration
                                                                     Data Preparation
 34%                                                 Model creation, testing, validation
                                                                  Scoring & Deploying
                                       34%                                  Managing
                                                                               Other



       Based on 163 respondents, Eckerson, page 15
                                                                      Percentage of time groups spend on each phase in a predictive analytics project. Averages don’t equal 100%
                                                                      because respondents wrote a number for each phase. Based on 166 responses, Eckerson, page 12




Experience & Partnering
     Reduces Time
                                                                     10
Barriers ~ Pricing
       Staff                            Software
       Hardware                         External Services
       Other


                        5%
         10%


 15%                                                                                                                    Annual
                                                                                                                      Investment
                                                                                                                                     85%
                                                                                                                                   Internal
                                                                                                                                               15%
                                                                                                                                              External
                                                                                                                                 Investment Investment
                                                                                 Most Companies                         $600,000     $510,000   $90,000
                                                    50%                          Companies with High Value Programs    $1,000,000   $850,000   $150,000



        20%



Median numbers are based on 166 respondents whose groups have implemented
                  predictive analytics, Eckerson, page 10




                                                                            11
Partnering with Us Reduces these
            Barriers

                    Complexity: traditionally, developing sophisticated
                    models is a slow, iterative, and labor intensive process

                    Time: same as above

                    Data: many corporate data contain errors and
                    inconsistencies; yet most predictive models require
                    clean, scrubbed, expertly formatted data to work

                    Processing Expense: complex analytics and scoring
                    processes clog networks and slow system performance

                    Expertise: qualified predictive analysts who can
                    create sophisticated and accurate models are hard to
                    find, expensive to pay, and difficult to retain

                    Pricing: the price of most predictive analytic software
                    and the required hardware is often beyond the reach
                    of most midsize organizations and departments in
                    large organizations
               12
Creating a Win-Win
                 Partnership
                                                      Modeling,
   Project          Data            Data              Testing, &                        Managing
  Definition      Exploration     Preparation                           Deployment
                                                      Validation




                  Experience     Experience
  Expertise in    Matters...      Matters...          Proprietary
    Systems        Help you     Leverage the            R Coded         We Create       We Manage,
 Engineering,    explore your        Best              Prediction        The Right       Protect,&
    Science,     transaction,   Technologies            Models &        Deployment     Update Your
    Decision     Demographic,    to Initially             Data          Method for     Information,
   Making, &        Polling,    Prepare Your           Selection       Your Needs...     Data, and
thinking guide   Generalized,    Data & Save            Methods
 you to define                                                          Freeing Your       Models
                   Contact,          Time                Create        Network and
measurable &        Survey,      Partnering           Customized       Systems from     We Value
    outcome      Psych, & Web     Matters...          Models with      Clogging and     Discretion
     based         data For      Proprietary           Excellent          Slowing      and Privacy
   Business          Viable          Data            Generalization
    Metrics        Modeling       Selection          Characteristics
                   Variables       Methods




                                                13
A Partnership Between U.S. Army Recruiting Command,
                     Army Research Institute,
           Personnel Decisions Research Institute, & us*




                                                                                                                                             Random Forest Model Predicted GWR vs GWR




                                                                                                                                     5
                                                                                                                                     4
                                                                                               Gross Write Rate




                                                                                                                                     3
                                                                                                                  Gross Write Rate

                                                                                                                                     2
                                                                                                                                     1                           GWR = -0.7345 + 1.6438GWR.Hat
                                                                                                                                                                 R-Square = 0.9648
                                                                                                                                                                 Adjusted R-Square = 0.9648
                                                                                                                                     0




                                                                                                                                         0        1          2           3          4            5

                                                                                                                                                       Predicted Gross Write Rate



* Public Information, which was also published and available at IEEE (John B. Halstead, Recruiter Selection Model and Implementation Within the United States Army, IEEE
                TRANSACTIONS ON SYSTEMS, MAN, AND CYBERNETICS—PART C: APPLICATIONS AND REVIEWS, VOL. 39, NO. 1, JANUARY 2009, pages 93-100)

                                                                                  14
The Return on
           Investment
                                     Year                          1                   2              3              4               5
                 Discount Factor                                         0.91                0.83           0.75            0.68            0.62
                 Benefits
                 Increased Revenue
                 Decreased Costs                                 $12,000,000       $8,000,000        $4,000,000              $0              $0
                 Annual Benefits                                  $12,000,000       $8,000,000        $4,000,000              $0              $0
                 Present Value (Benefits)                         $10,909,091       $6,611,570        $3,005,259              $0              $0
                 Costs
                 One-Time Costs                                    $160,000                   $0             $0              $0          $40,000
                 Recurring Costs                                       $2,000              $2,000         $2,000         $2,000           $2,000
                 Annual Costs                                      $162,000                $2,000         $2,000         $2,000          $42,000
                 Present Value (Costs)                             $147,273                $1,653         $1,503         $1,366          $26,079
                 Net Value
                 Annual Net Value                                $11,838,000       $7,998,000        $3,998,000          -$2,000      -$42,000
                 Cumulative Net Value                            $11,838,000      $19,836,000       $23,834,000    $23,832,000     $23,790,000
                 Net Present Value                               $10,761,818       $6,609,917        $3,003,757          -$1,366      -$26,079
                 Annual ROI	                                           7,307%          399,900%      199,900%            -100%            -100%




   Increase              Present Value of Return on Investment              11,440%
                                                                                                             ROI doesn’t
                         Net Present Value                               $20,348,047
                                                                                                            include these
                                                                                0%
your company’s
                         Internal Rate of Return
                                                                                                           Other Benefits:
                                                                                                      1) Less Personnel Turnover
                                                                                                       2) Less Workforce Stress
    GPA!                     PV ROI = sum of net present value ÷ sum of
                                       present value of costs
                                                                                                        3) More Job Satisfaction
                                                                                                         4) Better Skilled Sales
                                                                                                                  Force
                              NPV = sum of annual net present values                                             5) More
                           IRR = The discount rate that yields an NPV of 0                                     Production

                                                   15
Your Questions?
       16
Where Do We Go From Here...
Are You Ready To Earn Higher
   Returns on Your Data?
             17
Contact Information
Dr. John B. Halstead, Ph.D.

757.810.4008

jbhalstead@gopredictiveanalytics.com

Bio at
http://www.linkedin.com/pub/john-halstead/7/3a1/b87


Additional Information at
http://www.zoominfo.com/Search/PersonDetail.aspx?PersonID=1110698208&searchSource=basic_ssb&singleSearchBox=john+b
+halstead&personName=john+b+halstead




Vitae Available Upon Request
                                                    18

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Go Predictive Analytics

  • 1. Predictive Analytics: Using Your Data and Our Technology to Add Value to Your Organization G o P r e d i c t i v e A n a l y t i c s , L L C P r e d i c t i v e A n a l y t i c s , S y s t e m s E n g i n e e r i n g , & O p e r a t i o n s R e s e a r c h 1
  • 2. Why the Interest in Predictive Analytics Personal interest began when I significantly contributed to the U.S. Army’s Recruiting Command mission success in Marketing, Strategic Concepts, and Strategic Planning positions: Was a member of the marketing team that changed “Be All You Can Be” to “An Army of One” Quickly understood that Recruiting Command had megabytes of data, which enabled a skilled analysts to: Predict a Recruiter’s sales success Saved Time & Predict and Target Markets Money while Create Market Segments Improving Sales Predict contacts that transformed into successful contracts Motivated Doctoral research at the University of Virginia to improve generalization in data mining and business intelligence models (created a library of proprietary models, R-code, and scripts) Over 15 years experience in leading analytical research teams with diverse partnerships on innovating projects that have created value 2
  • 3. Why the Interest in Predictive Analytics Walmart used their data and discovered that prior to hurricanes landing on shore customers bought flashlights, batteries, ... and Pop-Tarts (cross sales)1 A Swiss telecom reduced customer defections (churning) from 20% to 5% using predictive analytics 1 Best Buy discovered that 7% of its customers account for 43% of its sales (target marketing)1 The Royal Shakespeare Company used seven years of customer transaction data to increase regular visits by 70% (marketing) 1 Predictive analytics is transforming health care... “you can’t see it (emerging symptoms) with the naked eye, but a computer can” Dr. Carolyn McGregor, University of Ontario 1 A major Canadian bank uses predictive analytics to increase campaign response rates by 600%, cut customer acquisition costs in half, and boost campaign ROI by 100% 2 Airlines increase revenue and customer satisfaction by better estimating the number of passengers who won’t show up for a flight 2 1 The Economist, The Data Deluge, “Data, data everywhere”, February 27, 2010, pages 3-5 2 Wayne W. Eckerson, Predictive Analytics: Extending the Value of Your Data Warehousing Investment, TDWI Best Practices Report, 2007, page 6 3
  • 4. What is predictive analytics Wikipedia: Predictive analytics encompasses a variety of techniques from statistics, data mining, and game theory that analyze current and historical facts to make predictions about future events Deloitt: Predictive analytics is a set of statistical tools and technology that uses current and historic data to predict future behavior and these techniques can be applied across different industry sectors WiT: Predictive Analytics is the ability to predict the future through deep analysis of historical trends and hidden relationships within organizational data. Predictive Analytics is not about peering into a crystal ball, but rather, using technology and tested algorithms to identify data relationships that influence likely outcomes TDWI: Predictive analytics is an arcane set of techniques and technologies that bewilder many business and IT managers. It stirs together statistics, advanced mathematics, and artificial intelligence and adds a heavy dose of data management to create a potent brew that many would rather not drink! 4
  • 5. Go Predictive Analytic’s Definition Predictive analytics discovers a useful function approximation to the real function that underlies the predictive relationship (or pattern) between the variables and the response 1 We discover the best functional approximation with its estimated parameters (or rules) to best predict the response with the least amount of error with your data 1 Two types of function approximation models: Supervised: Use a random training set of data and withholds random test data set(s) for accuracy measurements and improvements (Neural Networks, SVM, Random Forest) Unsupervised: Use all the data to describe like members (clustering and other multivariate statistical distance methods) 1John B. Halstead, Recruiter Selection Model and Implementation Within the United States Army, IEEE TRANSACTIONS ON SYSTEMS, MAN, AND CYBERNETICS—PART C: APPLICATIONS AND REVIEWS, VOL. 39, NO. 1, JANUARY 2009, pages 93-100 5
  • 6. Some Applications Cross-sell/Upsell Campaign Customer Acquisition Forecasting Attrition/Churn/Retain Fraud Detection Promotions Pricing Demand Planning Customer Service Quality Improvement Surveys Supply Chain Others 50% 47%46% 41%41%40% 40% 32% 31% 30% 30% 30% 26% 25% 20% 18% 17% 10% 12% 0% Based on 167 respondents who have implemented predictive analytics. Respondents could select multiple answers, Eckerson, page 6 6
  • 7. Predictive Analytics in Practice Fully Implemented Partially Implemented Under Development No Plans Exploring 6% High Value, Low Penetration: With stellar credentials, the perplexing thing 15% about predictive analytics is why so many organizations have yet to employ it. 45% According to research, only 21% of organizations have “fully” or “partially” implemented predictive analytics, while 19% 19% have a project “under development” and a whopping 61% are still “exploring” the issue or have “no plans.” (Eckerson, page 4) 16% Based on 833 respondents to a TDWI survey conducted August 2006 7
  • 8. Predictive Analytics’ Barriers Complexity: traditionally, developing sophisticated models is a slow, iterative, and labor intensive process Time: same as above Data: many corporate data contain errors and inconsistencies; yet most predictive models require clean, scrubbed, expertly formatted data to work Processing Expense: complex analytics and scoring processes clog networks and slow system performance Expertise: qualified predictive analysts who can create sophisticated and accurate models are hard to find, expensive to pay, and difficult to retain Pricing: the price of most predictive analytic software and the required hardware is often beyond the reach of most midsize organizations and departments in large organizations
  • 9. Barriers ~ Complexity High Prediction (What might Predictive Happen) Analytics Complexity Monitoring (What is Dashboards Happening) Analysis (Why did it Visualization Happened) tools Reporting Query, (what reports, Happened) Search tools Low Value High Value = Savings($ and time)+ Sales / Investment 9
  • 10. Barriers ~ Time hours days weeks 1-3 months Proprietary Models, 4-6 months 7-12 months Scripts, & Code no idea Reduce Time In Model Creation, Testing, Validation, Scoring, and Deploying 2% 4% 2% 9% 14% 0% 10% 20% 30% Project Definition Data Exploration Data Preparation 34% Model creation, testing, validation Scoring & Deploying 34% Managing Other Based on 163 respondents, Eckerson, page 15 Percentage of time groups spend on each phase in a predictive analytics project. Averages don’t equal 100% because respondents wrote a number for each phase. Based on 166 responses, Eckerson, page 12 Experience & Partnering Reduces Time 10
  • 11. Barriers ~ Pricing Staff Software Hardware External Services Other 5% 10% 15% Annual Investment 85% Internal 15% External Investment Investment Most Companies $600,000 $510,000 $90,000 50% Companies with High Value Programs $1,000,000 $850,000 $150,000 20% Median numbers are based on 166 respondents whose groups have implemented predictive analytics, Eckerson, page 10 11
  • 12. Partnering with Us Reduces these Barriers Complexity: traditionally, developing sophisticated models is a slow, iterative, and labor intensive process Time: same as above Data: many corporate data contain errors and inconsistencies; yet most predictive models require clean, scrubbed, expertly formatted data to work Processing Expense: complex analytics and scoring processes clog networks and slow system performance Expertise: qualified predictive analysts who can create sophisticated and accurate models are hard to find, expensive to pay, and difficult to retain Pricing: the price of most predictive analytic software and the required hardware is often beyond the reach of most midsize organizations and departments in large organizations 12
  • 13. Creating a Win-Win Partnership Modeling, Project Data Data Testing, & Managing Definition Exploration Preparation Deployment Validation Experience Experience Expertise in Matters... Matters... Proprietary Systems Help you Leverage the R Coded We Create We Manage, Engineering, explore your Best Prediction The Right Protect,& Science, transaction, Technologies Models & Deployment Update Your Decision Demographic, to Initially Data Method for Information, Making, & Polling, Prepare Your Selection Your Needs... Data, and thinking guide Generalized, Data & Save Methods you to define Freeing Your Models Contact, Time Create Network and measurable & Survey, Partnering Customized Systems from We Value outcome Psych, & Web Matters... Models with Clogging and Discretion based data For Proprietary Excellent Slowing and Privacy Business Viable Data Generalization Metrics Modeling Selection Characteristics Variables Methods 13
  • 14. A Partnership Between U.S. Army Recruiting Command, Army Research Institute, Personnel Decisions Research Institute, & us* Random Forest Model Predicted GWR vs GWR 5 4 Gross Write Rate 3 Gross Write Rate 2 1 GWR = -0.7345 + 1.6438GWR.Hat R-Square = 0.9648 Adjusted R-Square = 0.9648 0 0 1 2 3 4 5 Predicted Gross Write Rate * Public Information, which was also published and available at IEEE (John B. Halstead, Recruiter Selection Model and Implementation Within the United States Army, IEEE TRANSACTIONS ON SYSTEMS, MAN, AND CYBERNETICS—PART C: APPLICATIONS AND REVIEWS, VOL. 39, NO. 1, JANUARY 2009, pages 93-100) 14
  • 15. The Return on Investment Year 1 2 3 4 5 Discount Factor 0.91 0.83 0.75 0.68 0.62 Benefits Increased Revenue Decreased Costs $12,000,000 $8,000,000 $4,000,000 $0 $0 Annual Benefits $12,000,000 $8,000,000 $4,000,000 $0 $0 Present Value (Benefits) $10,909,091 $6,611,570 $3,005,259 $0 $0 Costs One-Time Costs $160,000 $0 $0 $0 $40,000 Recurring Costs $2,000 $2,000 $2,000 $2,000 $2,000 Annual Costs $162,000 $2,000 $2,000 $2,000 $42,000 Present Value (Costs) $147,273 $1,653 $1,503 $1,366 $26,079 Net Value Annual Net Value $11,838,000 $7,998,000 $3,998,000 -$2,000 -$42,000 Cumulative Net Value $11,838,000 $19,836,000 $23,834,000 $23,832,000 $23,790,000 Net Present Value $10,761,818 $6,609,917 $3,003,757 -$1,366 -$26,079 Annual ROI 7,307% 399,900% 199,900% -100% -100% Increase Present Value of Return on Investment 11,440% ROI doesn’t Net Present Value $20,348,047 include these 0% your company’s Internal Rate of Return Other Benefits: 1) Less Personnel Turnover 2) Less Workforce Stress GPA! PV ROI = sum of net present value ÷ sum of present value of costs 3) More Job Satisfaction 4) Better Skilled Sales Force NPV = sum of annual net present values 5) More IRR = The discount rate that yields an NPV of 0 Production 15
  • 17. Where Do We Go From Here... Are You Ready To Earn Higher Returns on Your Data? 17
  • 18. Contact Information Dr. John B. Halstead, Ph.D. 757.810.4008 jbhalstead@gopredictiveanalytics.com Bio at http://www.linkedin.com/pub/john-halstead/7/3a1/b87 Additional Information at http://www.zoominfo.com/Search/PersonDetail.aspx?PersonID=1110698208&searchSource=basic_ssb&singleSearchBox=john+b +halstead&personName=john+b+halstead Vitae Available Upon Request 18