1. JOHN F. KELLEY
84 Front St #1 781-424-2152
Braintree MA 02184 Johnkelley1967@gmail.com
SUMMARY
An Operations Manager with extensive experience in mutual fund operations from basic
processing to challenging transactions involving gain/loss potential. A hands-on leader working
with associates, managers and clients to mitigate risk and streamline processes. Strengths
include strong communication skills, high level of dedication to company and clients, great team
player and builder with exceptional organizational skills.
TECHNICAL SKILLS
Systems: DST Products: 3270, Cool, Sameday Cash, TA2000, AWD, Microsoft Office 2010
EXPERIENCE
BOSTON FINANCIAL DATA SERVICES, Quincy, MA 2003 – 2011
Frontline Manager / Senior Account Specialist
• Managed teams of various functions and up to 20 associates, which included setting
goals and providing feedback on a monthly basis.
• Centralized adjustment processing for 10 large clients, which resulted in reduced cost
and efficiencies.
• Participated on various teams that assisted in standardizing procedures and processes.
• Transitioned in a new client, by doing an on-site gap analysis.
• Managed the monthly audit, which resulted in process improvements and helped
mitigate risk to the company.
• Collaborated in many conversions and mergers for the company’s largest client,
Columbia Management.
BLUE CROSS/BLUE SHIELD, Rockland MA 2003
Customer Service Representative
• Assisted customers with various medical claims and eligibility questions.
• Researched approved and denied medical claims by communicating with medical
providers and customers.

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STATE STREET RESEARCH AND MANAGEMENT, Boston, MA 2000 – 2002
Front Line Manager
• Managed a staff of 16 employees including a supervisor, which included performance
evaluations and employee relations issues.
• Directed a team whose responsibilities included customer and broker written
communication, researching fund and broker errors, preparing letters for incoming IRA
assets and answering phone calls from 401K participants.
• Cultivated the relationship between transfer agent (BFDS) and State Street necessitating
bi-weekly conference calls, on-site visits, and writing new and updated procedures.
• Acted as the liaison between all other SSRM departments including Legal, Compliance,
Fund Accounting and Marketing.
• Served as project lead in the research and development of the official SSRM money-
laundering manual, which was required under the Patriot Act of 2001.
• Contributed to year-end tax reporting, this included performing and approving the audits
and meeting strict IRS deadlines.
BOSTON FINANCIAL DATA SERVICES, Quincy, MA 2000
Frontline Manager
• Managed 10 associates responsible for the client relationship.
• Supervised adjustment processing.
• Wrote and delivered annual reviews to associates.
• Assisted in the conversion of all Simple IRA accounts from the Retail side to TRAC.
PHOENIX INVESTMENT Partners, Greenfield MA 1994 – 2000
Mutual Fund Customer Service-Supervisor
• Managed 17 employees in Adjustments, Broker/Dealer, and NSCC/Fund Serv
• Facilitated the internalization of the transfer agent function from BFDS to Phoenix.
• Designed and implemented Phoenix internal fraudulent account procedures.
• Assisted in opening, closing and merging funds at the corporate level.
BOSTON FINANCIAL DATA SERVICES, Quincy MA 1989 – 1994
Senior Account Specialist, Service Specialist, Account Specialist
• Processed and quality checked transfers, redemptions, purchases, maintenances, and
adjustments trransactions.
• Participated actively on a Quality team that resulted in process improvements.
• Communicated on a daily basis with the client (Phoenix Funds).
EDUCATION / CERTIFICATIONS / DEVELOPMENT
 UNIVERSITY OF MASSACHUSETTS AT AMHERST, Political Science major

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 SERIES 6 SERIES 26 CERTIFICATION
 UPI FALL FORUMS – IRA’S AND QUALIFIED PLANS