1. John M. Terry
4773 Parkmount Drive, Fort Worth TX 76137 ● (919) 749-8823 ● johntdcw@aol.com
Experience
05/08 - Present Lowe's Home Improvement Keller, TX
Human Resource Manager
 Offer human resource support to over 150 associates
 Improve employee engagement each year,seeing a 20% increase over time
 Ensure quality staffing within the store through interviewing, hiring and onboarding new employees
 Manage benefit enrollment for medical, dental, vision and the employee stock purchase program
 Maintain employee data and records utilizing PeopleSoft
 Ensure fair and consistent application of HR policy by coaching and corrective action
 Assist in opening new store locations
 Conduct peer reviews and yearly audits to ensure compliance
 Use of BrassRing, Kronos, FirstAdvantage, e-Verify, and Microsoft applications
09/06 - 07/07 American Institute of Certified Public Accountants (AICPA) Durham, NC
Member Service Specialist II
 Dealwith inquiries regarding orders, accounts, and CPA licensing issues
 Created training documents and instructional worksheets for new hires
 Establish and maintain accurate personnel records for the service center
 Evaluate email productivity and provide daily reports for the email team
 Lead the email team in the supervisor's absence
 Recipient of customer service and quality assurance awards
03/02 - 05/06 Sears Product & Repair Services Morrisville, NC
Route Specialist
 Boost productivity by creating efficient and equitable route schedules for each technician
 Develop and implement a recognition and awards program for routing teams based upon results
 Utilize the Computer Aided Routing System (CARS) to build and coordinate routes
 Monitor service volume in order to coordinate and maintain routes through the day
 Provide timely communication to customers throughout their day of service
Message Center Specialist
 Liaison between technicians and route specialists
 Provide exemplary customer service in keeping customers informed of technician status (including rescheduling,
delays and emergency services)
Education
08/96 - 05/00 King College Bristol, TN
Bachelor ofArts in Psychology
Professional Certification
Professional in Human Resources (PHR)