Jonathan Smith
1 SlideShare
Personal Information
Entreprise/Lieu de travail
Greater Los Angeles Area United States
Profession
Customer Service Contact at Monet Software
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.monetsoftware.com
À propos
Member of the high-performance team at Monet, working on our cloud-based workforce management solution.
Coordonnées
Mots-clés
saas call center software workforce management contact center software as a service numbers data trends forecasting figures workforce otpimization infographic statistics workforce optimization real-time adherence adherence customer relationship management customer service performance call center agents customer experience workforce bpo wfm wfo service levels agents
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Présentations

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Defeating the adherence monster in your call center

il y a 7 ans • 91 Vues
Personal Information
Entreprise/Lieu de travail
Greater Los Angeles Area United States
Profession
Customer Service Contact at Monet Software
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.monetsoftware.com
À propos
Member of the high-performance team at Monet, working on our cloud-based workforce management solution.
Mots-clés
saas call center software workforce management contact center software as a service numbers data trends forecasting figures workforce otpimization infographic statistics workforce optimization real-time adherence adherence customer relationship management customer service performance call center agents customer experience workforce bpo wfm wfo service levels agents
Tout plus