When effective patient engagement is the Standard of Care, will HealthIT be ready?

1. When Patient Engagement is the Standard of Care, Is
HealthIT Ready?
Dave Chase, Founder, Avado (Patient Relationship Management
software); Contributing Editor, HIMSS “Engage! Transforming
Healthcare Through Digital Patient Engagement”
DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.

2. Conflict of Interest Disclosure
Dave Chase, CEO Avado, Writer for HIMSS, Reuters,
TechCrunch, Forbes, The Doctor Weighs In
• Salary: No salary
• Royalty: No royalties
• Receipt of Intellectual Property Rights/Patent Holder: N/A
• Consulting Fees (e.g., advisory boards): N/A
• Fees for Non-CME Services Received Directly from a Commercial Interest or
their Agents (e.g., speakers’ bureau): N/A
• Contracted Research: California Health Care Foundation, Direct Primary Care
“landscape” paper
• Ownership Interest (stocks, stock options or other ownership interest excluding
diversified mutual funds): None besides Avado
• Other:

3. Learning Objectives
1. Describe how patient centered communication strategies like online
appointment scheduling, reminders, prescription refills, and virtual
doctor visits have improved clinic revenue and patient satisfaction
2. Describe about the latest in patient centered design and engagement
strategies from large systems and how to apply them to small practices,
ACO's, Medical Homes and community health centers
3. Describe with a toolkit of best practices in patient communication and
engagement strategies that you can use to boost your bottom line, set
your practice apart, and provide care that satisfies and even delights
your patients and customers

4. Conflict of Interest Disclosure
Dave Chase, CEO Avado, Writer for HIMSS,
Reuters, TechCrunch, Forbes, The Doctor Weighs In,
California Health Care Foundation
Has no real or apparent
conflicts of interest to report.

5. Key Mortality
Indicators

6. The “MAAAP”
to the
Business Case
for Patient
Engagement

7. MAAAP
20%
Marketing & Market Share
http://bit.ly/MDBrokenRecord

8. MAAAP
Accountable model success
depends on patient engagement
http://bit.ly/PatientsControlOutcomes

9. MAAAP
Administrative Savings

10. MAAAP
Avoiding vendor dependency
“No specific reason is given for the closure, but
Verizon does detail, ‘a whole new tech
landscape’ shaping its decision, and that the
company is ‘evolving’ strategy..”
Impossible for any one vendor/carrier to address all of the vast array
requirements associated with patient engagement
http://bit.ly/EngagementBusinessCase

11. MAAAP
Patient Satisfaction
http://bit.ly/7PatientCentricHabits

12. Tips from Two-time Survivor
Professional background: Journalism, Marketing and PR
Management for hospital systems, a global enterprise level
EMR firm and global tech firms including Intel and HP.
Personal: Two time cancer survivor. Breast cancer as a young
adult, in full remission. Now living with a rare, chronic form of
leukemia (CML) diagnosed three years ago.
Online bio:
• http://www.empowher.com/users/pat-elliott
• http://www.cmleukemia.com/pat-elliott.html
http://bit.ly/2xSurvivor

13. Include patient input in the design and development
process, and build in feedback mechanisms
http://bit.ly/NimbleMedicine

16. Patient Relationship Management
Deployment Model
Custom
< 1 day
Work with
implementation
< 1 day teams to complete
custom
integrations
30 minutes Import and
configure
Import patients
additional services
30 minutes
Select and deploy
Share services
basic forms (check
with partners and
15 minutes in, onboarding,
Setup schedule colleagues
Invite staff care plans, etc.)
(codes, colors,
workflow)
Create account Invite partners and
colleagues
Invite patients by
email Setup branding

17. When Patient Engagement is the Standard of Care – Is
HealthIT Ready?
Dave Chase, CEO, Avado (Patient Relationship Management software)
@chasedave, dchase@avado.com
DISCLAIMER: The views and opinions expressed in this presentation are those of the author and do not necessarily represent official policy or position of HIMSS.