This document discusses organizational change management for an Office 365 transition. It notes that change must happen individually over time through both technical and leadership skills. The document outlines the ADKAR change management model, including building awareness of the reasons for change, creating desire to participate, building knowledge of how to change, fostering ability to implement change, and providing reinforcement to ensure the change sticks. Each step includes success factors and activities to guide the change process.

1. Office 365 Change
Management
BadgerPoint Solutions

2. To change an organization you have to
focus on changing each person
individually.
Both technical and leadership skills
will be necessary.
It won’t happen overnight and will need
to be nurtured over time.
Organizational Change Management (using ADKAR)

3. Building Awareness
… of the business reasons for change.
Success Factors Activities
• Executive Sponsorship
• Leadership Coaching
• Effective Communication
• Access to Information
• Identify Sponsors
• Create Success Plan
• Prep Leaders
• Build Communication Plan
• Start Sharing Information!

4.  Office 365 Group
 Outlook
 Teams
 Yammer
 RSS Connector(s)
 Multiple Microsoft
Sources Available!
Stay Informed with RSS Connectors

5. Creating Desire
… to engage and participate in the change.
Success Factors Activities
• Engaged Sponsors
• Managers Ready to Lead
• Engaged Employees
• Incentive Programs
• Build the Business Case &
Backlog
• Leadership Coaching
• Communicate WIIFM
• Surveys & Assessments
• One to One Meetings
• Town Hall Meetings

6. Building Knowledge
… about how to change.
Success Factors Activities
• Share Future State Vision
• Support During Change
• Use Multiple Formats to
Deliver Training
• Communication!
• Training Sessions
• Job Aids
• Technical Coaching
• Internal User Groups
• Communities (i.e. Yammer)

7. Fostering Ability
… to implement the change at the required performance level.
Success Factors Activities
• Manager Involvement
• Hands-On Opportunities
• Set Clear Priorities
• Hard Work & Persistence!
• Technical Coaching
• One to One Meetings
• Pilot Groups
• Proof of Concepts
• Internal User Groups
• Communities (i.e. Yammer)
• Usage Monitoring

8. Reinforcement
… to ensure change sticks.
Success Factors Activities
• Give Meaningful
Recognition
• Communicate Progress
• Ability to Fail
• Accountability
• Usage Monitoring
• Showcase Solutions
• Dashboards on Progress
• One to One Meetings
• Celebrations & Rewards
• Surveys
• Reduction of Backlog
• Technical Coaching

9. Thank You!