This presentation includes an overview of the main features and benefits of the latest SAP CRM solution offered on demand: SAP Cloud for Customer. Also known as SAP Customer OnDemand.
This new solution has been designed from the grounds up to help increase sales efficiency, by working the way sales people work.
It includes three components: Cloud for Sales (Sales OnDemand), Cloud for Service (Service OnDemand) and Cloud for Social Engagement (Social OnDemand)
The latest and greates CRM from SAP, now offered in the Cloud!
More than Just Lines on a Map: Best Practices for U.S Bike Routes
Introduction to SAP Cloud for Customer
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The CRM for the Future:
Sales, Customer Service and Social
SAP Cloud for Customer Overview
The SAP Cloud Series by myCloudDoor
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CONTENTS
1. What is SAP Cloud for Customer
2. SAP Cloud for Customer Design Principles
3. SAP Cloud for Customer Sales Processes
4. Social Collaboration and Social Selling
5. Customer Service Basics
6. Analytics, Mobility and email Integration
7. Integration with SAP ERP
8. SAP Cloud Project Methodology
9. Business Value of SAP Cloud Solutions
10. SAP Customer References
11. myCloudDoor – Your trusted SAP Cloud partner
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1. What is SAP Cloud for Customer
The new full featured CRM from SAP, now in the Cloud
• SAP Cloud for Customer is a software solution from SAP, designed from the grounds up to
help customers increase sales effectiveness (SAP Cloud for Sales), respond better to customer
requests (SAP Cloud for Services) and engage with them using social medial channels (SAP
Cloud for Social Engagement)
• It’s a full featured Customer Relationship Management (CRM) solution to help customers now
and allowing for growth in the future
SAP Business Suite
Mobility
ERP CRM
SAP Cloud for Social
Engagement
SAP Cloud for Sales
SAP Cloud for
Services
SAP Cloud for Customer
Cloud Integration
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2. SAP Cloud for Customer Design Principles
Sell more effectively with today’s empowered customers
Sales Productivity
Sales Process &
Intelligence
Analytics
CollaborationUser Experience
Integration
SAP Cloud for Customer
ERP/CRM/BI
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2. SAP Cloud for Customer Design Principles
Industry 1st sales solution designed to help sales people sell
› Engaging
› Connected
› Insightful
› Cost Effective
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2. SAP Cloud for Customer Design Principles
Gives your sales people the right tools to grow your business
• Engaging
User-centric experience drives increased adoption
and more effective selling
• Connected
Easy access to information in your business systems and
knowledge across your sales teams, social networks and online
sources enables higher quality customer interactions at faster
speed
• Insightful
Accurate information and analyses enable you to focus on the
right things to optimize performance
• Cost effective
Competitively-priced, cloud subscriptions make it easy to
expand user community to include everyone who impacts deals
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3. SAP Cloud for Customer: Sales Processes
Accounts and Sales Intelligence
• Manage accounts and related
information (opportunities,
activities, contacts, leads) efficiently
• Gain a 360-degree customer view
• Obtain additional customer
intelligence with InsideView
integration
• Uncover new sales opportunities
quickly and accelerate sales cycles
• Create target groups and marketing
campaigns and keep track of your
responses
• Create leads and opportunities
Make fast account updates and get complete customer insight
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3. SAP Cloud for Customer: Sales Processes
Opportunity Management
• Easily track opportunity
stage and status
• Maintain account info,
products, activities,
competitors, documents and
win more quickly
• Gain access to accurate ERP
Pricing, Quotes, Sales Orders
and more through native
integration
• Close deals faster using
efficient sales team
collaboration
• Discover the right assets for
each selling situation using
SAVO integration
Comprehensive view of opportunity activities enables more effective selling
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4. SAP Cloud for Customer:
In-Context Social Collaboration
Use integrated Feed for
instant, efficient collaboration with
team members and sales network
Crowd source and share sales best
practices, relevant information in
context of accounts and opportunities
Connect with your team and sales
network while on the road with
support for mobile devices
Plan and prepare for customer
interactions more effectively
Share relevant documents to
support sales efforts
Collaborate more effectively with your team and sales network
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4. SAP Cloud for Customer:
Social Selling
• Turn every cold call into a
warm introduction
• Learn your customers’ key
concerns and hear what
they’re talking about online
• Engage with your customers
more personally though
social media
Find warm leads faster & create conversations with impact
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5. SAP Cloud for Customer: Customer Service Basics
Agent Workspace
Usability & Flexibility at your fingertips
• Providing an outstanding Customer Service was never easier
• Help increase your customer’s loyalty
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5. SAP Cloud for Customer: Customer Service Basics
Handle warranties with ease
Usability & Flexibility at your fingertips
• Download or create new warranties
• Covered and uncovered incidents Categories
• Warranty to Product Determination
• Warranty status, validity, dates, and so on
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6. SAP Cloud For Customer
Insightful Sales Analytics
Features and Benefits
– Track real-time sales performance
with pre-built dashboards
– Readily use embedded reports to
track sales cycles, win/loss,
revenue and competitive trends
– Review forecasts and easily create
configurable reports based on
need
– Identify key deals to focus on to
make your number with what-if
analysis
– Dig deeper into data using
Microsoft Excel add-in
– Gain greater insight through
integrated access to analyses done
with SAP Business Warehouse
Real-time customer information and sales analytics
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6. SAP Cloud for Customer:
Full-Featured Mobile Applications
• Manage customer relationships
on iPhone, BlackBerry, Android
and iPad - anytime, anywhere
• Increase productivity through
access to real-time business
information
• Collaborate with sales team on
important topics
• Track Business Performance
through real-time Analytics
• Deploy freely—mobile
applications included in
subscription with no
extra costs
Be Prepared for Every Interaction with Real-Time Sales Information
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6. SAP Cloud for Customer in the iPad
Increase your effectiveness on the go
iPads Apps Available:
• SAP Customer OnDemand App
• SAP Customer Insight App
Business Benefits
• Mobilize your sales force with a
modern iPad app that gives them
fast access to the latest customer
intelligence, upcoming
activities, sales performance and
back-office account information
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6. SAP Cloud for Customer:
Microsoft Outlook Integration
• Increase productivity with
convenient access to SAP Cloud for
Sales with your customer
information and productivity
features within Outlook
• Automatically sync
emails, appointments and tasks bi-
directionally – no double data entry
Easily access key sales information in your favorite Office application
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7. SAP Cloud for Customer: Integration
Native SAP ERP and CRM Integration
• Provides sale professionals
with cost-effective, no-hassle,
access to Pricing, Quotes,
Sales Orders and more
through Native SAP ERP
integration
• Extend investment with
collaborative, social sales
solution that natively
integrates to SAP CRM
Accounts, Opportunities,
Contacts and more
Get real-time back-office information from existing SAP investments
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7. SAP Cloud for Customer Integration to ERP 6.0
End-to-end master data synchronization and process integration
Bidirectional synchronization of customers and contacts master data
Unidirectional synchronization of product/material master data from ERP
User triggered real-time ERP price requests for accurate opportunity pricing
Trigger real time creation of ERP Sales Quotations
Trigger real time creation of ERP Sales Order
Real time review of relevant Sales Documents for Opportunity
Real time review of relevant Sales Documents for an Account
SAP Cloud for Customer
Contacts
Opportunity
Accounts/
Prospects
Contact
Customer
Sales order
Product
category
Material
Category
Pricing Quotation
SAP ERP 6.0
Products
Material
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8. SAP Cloud Project Delivery Methodology
No room for free-style consulting
VERIFYPREPARE REALIZE LAUNCH
Production Systems Setup
Solution Testing
Cutover Planning
Solution Walkthrough
Data Migration
Cutover Execution
Business Process Confirmation
Key User Enablement
Scope
Verification
Project Management
Change Management and End User Training Go-Live
Solution Configuration
Solution
Acceptance
Readiness
Acceptance
Custom Content Specifications
Custom Content Development
Integration Readiness
Cloud Integration
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9. Value and Benefits of SAP Cloud Solutions – 1
The value of Cloud Computing
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9. Value and Benefits of SAP Cloud Solutions - 2
SAP Cloud Implementations vs. On Premise
On Premise Implementations SAP Cloud Implementations
Strong Focus on IT (infrastructure, …) Strong Focus on Business
Blue Print Out-Of-the-Box Solution, Best Practices
High Level of Customization Fine-Tuning
Large implementation teams, mostly on-site Small teams, mostly remote
Longer Term Implementation, typically more expensive (mostly
T&M)
Quick Implementation, affordable (mostly Fixed Price)
System landscape consisting out of Test, Quality and Productive
Systems with separate setups. Transport management required
to move changes from one system to another
System Landscape consisting of a Test and Productive systems
only. No transport management required
Applications and business processes are accessible via
Transactions. Knowledge of transactional sequences are
necessary to handle business processes
Guided procedures and work centers are guiding the business
process. Easy handling of business processes. Knowledge of
transaction codes is not necessary
Forms and form adaptation is handled via SAP Script or Easy
Form Painter
Forms and form adaptation is handled via Adobe Lifecycle
Designer
Reporting (additional project) via ALV or embedded or explicit
called Excel. Complex reporting via BI
Reporting (embedded and part of the project) via embedded
Excel. Complex reporting with Crystal reports
UI enhancements, like new fields, labels, etc. via ABAP
programming through developers
Easy UI adoptions on UI’s, reports or forms via embedded
adaption possibility
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11. SAP Cloud for Customer: Additional Resources
• Click here for additional
resources on SAP Cloud for
Customer such as:
• Solution Documents
• Whitepapers
• Presentations
• Product recorded demos
• Customer Testimonials
• Demo trial requests
• And much more…
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• Official reselling, service and solution partners of SAP in North America,
Latin America and Europe
• Doing SAP Consulting, Services and Projects since 1994
• myCloudDoor is the consortium of leading SAP consulting companies to
exclusively dedicate our resources, synergies, industry and solution
knowledge and experience to focus on SAP Cloud Software Solutions and
Services.
• We are an ONLY SAP ONLY CLOUD company.
• The values that guide us are: Quality, Professionalism, Dedication and
Commitment to our Customers Success.
• Our objective is that your project with SAP Cloud solutions translate into
business benefits for your company.
• We do projects globally – that’s what Cloud is about!
12. myCloudDoor – Your SAP Cloud Trusted Partner
The SAP Cloud Solutions Specialists
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12. myCloudDoor – The company
Doing projects globally
myCloudDoor Consulting Inc, Headquarters
MIAMI, FL, USA
USA and Canada
myCloudDoor Mexico Ltda
Mexico DF, MX
Mexico and Central America
myCloudDoor Latinoamerica LLC
MIAMI, FL, USA
SSSA and Caribbean
myCloudDoor Iberia, S.L.
Madrid
Spain and Portugal
myCloudDoor Colombia
Medellin
Peru, Colombia and Ecuador
myCloudDoor Human Capital
WW - Global
Serving SAP Employee Central Worldwide
myCloudDoor Solutions, S.L.
WW - Global
SAP Cloud Integration and Development
Local Country Offices
Global Sales and Services Offices
Experts in Services and Implementation of
SuccessFactors Solutions
Global Service Center for development,
integration and adaptations of all SAP Cloud
Solutions
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12. Why myCloudDoor is a good partner for you
Because you have to be our next success story
• SAP extensive experience since 1994
• Quality and Commitment with our
customer success
• We are specialists: SAP Cloud software
services and solutions is all we do
• Successful Customer References
• Proven Methodology
• Global presence and projects
• Our responsibility is to help you before,
during and after your implementation
project
• We have the largest number of certified
SAP Cloud Professionals Cloud
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We thank you very much for your attention
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Notes de l'éditeur
To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc. Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc. Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
And that is what we have strived to provide with SAP Sales OnDemand. A sales-oriented solution that is:Engaging – fast to use, easy-to-use, from whatever device they want to useConnected – connected to the people they need crowdsource sales best practices from internal experts and successful sales reps; natively connected to core business systems in order to evaluate the complete customer picture. No matter where they are, they are connected to the information they need. Insightful – providing new insights in real-time, helping sales reps find ways to get more value out of their time and for management to align resources to drive the most success. Insight that helps gain the complete customer view. Cost-effective – more cost-effective than other cloud-based sales applications (e.g. SFDC)
And Sales OnDemand is having a big impact on our customer’s business. It is helping them in 4 major ways.Engaging – The engaging experience is driving faster and deeper adoption than they see with other sales tools. This results in the business getting more value from the investment quicker.Connected – Sales OnDemand makes the organization more connected. This included collaborative selling for teams as well as the right connections with existing ERP and other systems. As a result, they are seeing improvements in the quality of customer interactions which is driving more business.Insightful – The analytics capabilities in the system provide deeper insight into customers, products, competitors, and sales performance. And, they are more confident in the accuracy of the information due to the increased adoption.Cost Effective – Not only are they getting more value from more usage, but our customers tell us our solution is one of the most cost effective available. Many of them are expanding their user community, involving other people that are involved in the sales process (like marketing managers), who they could never afford to equip before.If you are looking at alternatives, we encourage you to use these 4 criteria; Engaging, Connected, Insightful, and Cost Effective; to guide your decision making. We are confident that we’ll lead the way.
To review what you just saw, here is a recap of 6 key areas of Sales OnDemand that set us apart.User experience: designed from the ground for salespeople, it’s easy and to use, and fast to get things done. Adoption rate will be high.Collaboration: You go one place to plan/prepare with your internal team & extended network, get coaching help from managers, get updates, competitor information etc. Sales Process & Intelligence: tracking acct/oppty/activity status is done in seconds. You get great real-time sales intelligence, guiding selling, customer contacts and insight to customer preferences.Sales Productivity: Google maps built in for quick planning and navigation to customer meetings. Sales information and contacts/appointments/messages effortlessly in synch with your Outlook calendar.Analytics: Out of the box reporting removes the headaches of countless hours in Excel. You can also easily tailor a library of pre-delivered reports and create new reports that meet your specific needs.ERP & CRM Integration: Only SAP can provide native SAP ERP integration for no-hassle, out-of-box visibility to Quotes, Sales Orders, Shipments & more. You can also extend your existing investment in SAP CRM by giving sales people an easy-to-use, collaborative/social/insightful solution that’s fast-to-deploy but also taps into and stays in synch with your existing SAP CRM solution.
And this sampling of our customers are the source of much of these ideas and innovations
And this sampling of our customers are the source of much of these ideas and innovations