1. Jose C. Luna
2129 9th Ave
Los Angeles, CA 90018
Cell: (213) 440-1056
Email: jcluna213@gmail.com
Objective: To obtain a challenging position in the technology field where I may utilize my education and skills to
maximize company objectives.
Education:
Associated Degree in Computer Network Engineering
Westwood College- Los Angeles, CA 2007
Employment History:
Wedbush Securities Inc., Los Angeles, CA 2013 – Present
Helpdesk Technician Tier I
 Handle all customer issues through phone and emails inquires
 Provide customer service through identifying and disguising issues.
 Follow-Ups
 Build out computer systems for new users and existing
 Install peripheral devices
 Setup Outlook profiles
 Migrated entire PC office from Windows XP to Windows 7
 Relocate users when require
 Unlock/Disable users account through Active Directory
 Data backup and restore
 Identify and removed all types of virus, malware, spyware, Trojans, worms and Rootkits
 Manage Port-Security
Robert Half Technology (Compucom), Burbank, CA 2012 - 2013
Technical Support
 Disconnect workstations for Disney Buildings
 Reconnect workstations to new location
 Map printers to workstations
Skills:
Operating System:
 Windows 2000/XP
 Microsoft Server
2003/2012
 Windows Vista
 Windows 7
 Windows 8 & 8.1
 Windows 10
 Mac OS
Hardware:
 PC Repair
 Wireless Device
 Peripheral Device
Troubleshooting
and set up
 Help Desk Client
Support
 Virus Detection
and Removal
Software:
 Proficient in
Microsoft Office,
Excel, Word Pad
 SpiceWorks
 Shoretel
Telecoms
Language:
 Proficient in
Spanish, written
and oral

2. OnShore Technical & Customer Services (OSTCS) 2012 – 2013
Technician/Helpdesk TierII
 Diagnose laptop/desktop forhardware and software issues
 Remove various types of virus, malware, Trojan, spyware, worms
 Install Windows XP/Vista/7 Operating Systems
 Data backup and Restore
 Optimize laptop/desktops to its best performance
 Install peripheral devices
 Set up home networks
 Set up Outlook and Windows Live Mail
Staples, Torrance, CA 2012 – 2012
Tech Center Expert
 Manage a team of five direct reports
 Handle correspondence through phone and email inquiries
 Intake all computers into system
 Identify and removed all types of virus, malware, spyware, Trojans, worms
 Diagnose laptop/PC for hardware and software issues
 Setup new laptop/PC for customers
 Setup customers networks at home/office
 Create Restore disc for laptop/PC
 Data Recovery and Data backup
 Optimize laptop/PC to its best performance
 Upgrade RAM, Graphic Card, and Motherboard
 Develop streamlining techniques
Choice Technical Services, Cerritos, CA 2007-2011
Service Technician
 Install printers and computers to networks
 Backup systems (Develop and maintain)
 Service Wide Format Plotters
 Network Connectivity Troubleshooting
 Enhance computer performance through installation of software/updates
 End usertraining for programs and printer
 Manage inventory in warehouse
Time Warner Cable, Los Angeles, CA 2006 - 2007
Customer Service Representative/Helpdesk Tier I
 Handle all customer issues through phone and emails inquires
 Troubleshoot cable TV problems
 Add/Remove services for customers
 Provide customer service through identifying and disguising issues.
 Follow-Ups