Digital Disruption Governement 2015

Government 2015
Productivity and Growth n Operational Efficiency n Service Delivery n Citizen Engagement
EMBRACING THE POWER OF DIGITAL TO IMPROVE:
Main Summit: 27-28 October 2015 • Pre-Conference Workshops: 26 October 2015
Venue: Mercure Sydney
www.digitaldisruptiongov.com.au
INSIGHTS FROM 40+ LEADERS INCLUDING:
Xavier Hughes
Chief Innovation Officer,
US Department of Labor
and Member, President’s
Innovation Council (USA)
Timo Valli
Director General, Ministry of
Commerce and Finance and
former GCIO (Finland)
Glenn King
CEO
Service NSW
Charles McHardie
General Manager, Strategy,
Architecture and Shared
Services, Department of
Human Services
Victor Dominello MP
Minister for Innovation and
Science, NSW
Claire Foo
CIO
Department of Environment,
Land, Water and Planning
Colin McCririck
CTO, Health Servies,
Information Agency,
Department of Health
Cat Matson
Chief Digital Officer
Brisbane Marketing
David Bray
CIO, Federal Communications
Commission (USA), 2015
Eisenhower Fellow and Visiting
Associate at the University of
Oxford on Cyber Security
Leanne Fry
Fair Work Ombudsman
Richard Host
CIO
NSW Fire & Rescue
Australia’s Premier
event on Digital
Disruption for the
Government and
Public Sector:
n Addressing the impact
of digital disruption on
the government’s role as
an enabler of productivity
and growth
n Harnessing digital
technologies to improve
operational efficiencies
and reduce cost
n Delivering seamless and
quick services to meet
citizen expectations
n Building agility and
responsiveness within
organisational structures
n Developing capabilities
and skills to drive
successful transformation
n Failing cheaply and
quickly to mitigate
the risks and increase
risk appetite
n Creating a culture of
innovation and change
SUPER EARLY BIRD DISCOUNT AVAILABLE!
Register by 14 August 2015, and save $1,100
William Murphy
Deputy Secretary, Service
Innovation and Strategy
Office of Finance
and Services
Event
Partner:

T: +61 2 9229 2437 n F: +61 2 9223 2622 n E: Jose.mirandagarcia@iqpc.com.au î 2
Government 2015
n Thought leadership from the biggest disrupters
in the public sector and government: They will tackle
issues including driving change in a traditionally risk
averse setting, building capabilities for transformation
and effectively using digital technologies
n Insights from digital transformation architects from
overseas:
• Xavier Hughes, Chief Innovation Officer
US Department of Labor and Member, President’s
Innovation Council (USA)
• Timo Valli, Director General
Ministry of Commerce and Finance and former
GCIO (Finland)
• David Bray, CIO
Federal Communications Commission (USA),
2015 Eisenhower Fellow and Visiting Associate at
the University of Oxford on Cyber Security
n How to think and act like start-ups: Meet the
entrepreneurs; featuring insights from the founders
and CEOs of Moneyplace, AirTasker and Tyro
n Ideas and insights from disrupters in the private
sector from MasterCard and NewsCorp
n Setting up an innovation hub: Visit to ‘The Hive’
Westpac’s innovation hub
n 40+ speakers representing Executive Leadership,
CIOs and CDOs
And much more....
Welcome to Digital
Disruption for
Government 2015
Dear Colleague,
Australia has one of the highest rates of mobile
penetration in the world. Back in 2010 only 24% of
citizens had a mobile. Fast forward to 2015 and that
number is 78% and rising. This has naturally led to
an explosion in the demand for digital channels for
government services.
With the private sector already experiencing the
effects of digital disruption, the public sector’s future
is at risk and the time is now for a digital response
strategy.
Digital disruption is no longer a choice. It is
a necessity.
The government and public sector needs to
undergo a drastic digital transformation to ensure
effectiveness of service delivery and ease of
compliance to improve cost effectiveness internally
and facilitate productivity within the larger economy.
This presents a significant challenge to the public
sector that is steeped in tradition, deeply conservative
and wary of change.
Digital Disruption for Government will investigate the
opportunities and threats of disruption. Featuring
insights from pioneers and though leaders from
federal, state and local government agencies who are
paving the way to the digital age. It will also feature
case studies from leading innovators in the public
sector, providing a forum to discuss a roadmap to
harness the power of digital in leading a progressive
and productive country.
Digital Disruption for Government will address 3
different aspects of disruption, linked to the 3 primary
functions of government:
n The role of government as an enabler of
economic growth and productivity and how
digital disruption is impacting this
n Harnessing digital technology to improve
productivity in the internal operations of
government departments
n Building citizen engagement and compliance in
the face of growing mobilisation and digitisation
of the public and private business
Looking forward to meeting you in October.
Kind regards,
Genelee Mazarello
Conference Director
Digital Disruption for Government 2015
EVENT HIGHLIGHTS
SPONSORSHIP OPPORTUNITIES
Business leaders, decision makers and important
influencers driving mammoth digital transformation
projects will be at Digital Disruption for Government.
With Digital Disruption a real threat to their organisations
future, they are committed to delivering digital
transformation strategies that will build agility, speed,
intelligence and innovation. Do you offer solutions that
can help the attendees stay ahead of the curve and secure
and grow their market share and revenue? If so, the event
will provide you a platform to showcase your products
and services to those making critical transformation
decisions. Contact sponsor branding on 02 9229 2498 or
email sponsorbranding@iqpc.com.au to discuss bespoke
sponsorship and partnership opportunities.
Fujitsu Australia and New Zealand is
a leading service provider of business,
information technology and communications solutions.
We partner with our customers to consult, design,
build, operate and support business solutions. From
strategic consulting to application and infrastructure
solutions and services, Fujitsu Australia and New
Zealand have earned a reputation as the single supplier
of choice for leading corporate and government
organisations. www.fujitsu.com.au
ABOUT OUR SPONSOR:

Government 2015
MEET THE SPEAKERS
Xavier Hughes
Chief Innovation Officer, US
Department of Labor and
Member, President’s Innovation
Council
Michael Walsh
CEO
eHealth NSW
David Bray
CIO, Federal Communications
Commission (USA), 2015
Eisenhower Fellow and Visiting
Associate at the University of
Timo Valli
Director General
Ministry of Commerce and
Finance and former GCIO
(Finland)
Victor Dominello MP
Minister for
Innovation and
Science, NSW
Senior
Representative
Digital
Transformation
Office
Charles McHardie,
General Manager,
Strategy, Architecture
and Shared Services
Department of
Human Services
Grantly Mailes
Deputy Secretary
Department of
Industry and
Innovation
Stephen Moore
CIO
Department of
Employment
Charles Palmer
Director of
Information Integrity,
Office of the Director
General
ACT Health
Paul Chandley
General Manager,
Digital Strategy and
Engagement
Department of
Justice
Alan Arthur
CIO
Goulburn-Murray
Water
Glenn King
CEO
Service NSW
William Murphy
Deputy Secretary,
Service Innovation
and Strategy
Office of Finance
and Services
Cat Matson
Brisbane Marketing
Garry Webster
Assistant
Commissioner,
Revenue
Management, ATO
Ian Brightwell
CIO
NSW Electoral
Commission
Alvaro Maz
Founder and
Managing Director
Code for Australia
Pia Waugh
Director Analytics
& Discovery Layer
– Information Layer,
Interim Digital
Transformation
Office
Peter O’Halloran
CIO
National Blood
Authority
Claire Foo
CIO, Department of
Environment, Land
Water and Planning
Anne Marie-Elias
Social Change
Alchemist and Former
Chief Disrupter
NSW Collective
Klaus Felsche
Director of Analytics
and Risk Tiering
Department of
Immigration and
Border Protection
Stuart Stoyan
Founder and CEO
MoneyPlace
Tim Fung
Founder and CEO
Airtasker
Jost Stollman
Founder and CEO
Tyro
Martin Collings
VP Innovation
MasterCard Labs
Annalie Killian
Catalyst for Magic
AMP
Amer Chaudary
Enterprise
Architecture
manager
ING Direct
Alisa Bowen
Director, Digital
Product and
Development
News Corp
Leanne Fry
Fair Work
Ombudsman
Craig Humphrey
Executive Director,
Department of
Tourism, Major
Events, Small
Business and the
Commonwealth
Games
Kate Carruthers
Deputy Director
Data Governance and
Business Intelligence,
UNSW
Peter Strong
CEO
Council of Small
Businesses of
Australia
Su McCluskey
CEO
Regional Australia
Institute
Dr Stefan Hajkowicz
Prinicpal Scientist
CSIRO
Jenny Donovan
General Manager,
Strategic Information
and Reporting
Department of
Education
Angela Clark
Director
Digital Network,
ABC
Colin McCririck
CTO
Health Services
Information Agency
INTERNATIONAL
NATIONAL PRIVATE SECTOR
"Government
needs to embrace
digital and design
services that are
simpler and more
convenient to use."
Malcolm Turnbull, Minister
of Communications and
Vivek Kundra, former CIO,
US Government
Richard Host
CIO
NSW Fire & Rescue

Government 2015
WORKSHOP B
11:30-13:30
Identifying the Skills
and Capabilities
Critical for Digital
Transformation and
Strategies to Build
These
Digital transformation needs to be
driven by individuals with specific
skills. Skills that are traditionally part of
government organisations or usually
attracted to jobs within the public
sector. This poses a major challenge
because digital transformation can
only be effective if lead by the right
people with the right skills. But who
are these people? What are these
skills? And how does the public sector
build these?
n Identifying the key skills needed
to drive your digital transformation
strategy
n Identifying the types of people,
qualifications and jobs that match
these skills
n Attracting them to work in the
public sector
n Up skilling existing staff and
building digital literacy
n Empowering ‘Intrepreneurs’
n Collaborating with the public sector
and start-up community
Xavier Hughes
Chief Innovation Officer, US
Department of Labor and Member
President’s Innovation Council
WORKSHOP C
14:30-16:30
Exploring New
and Emerging
Technologies and
Evaluating their
Power to Enable
Transformation in the
Public Sector
This session will explore the new
technologies emerging as a result
of accelerated, exponential growth
and identify the opportunities within
them to drive transformation in the
public sector. It will also investigate the
threats and look at strategies to offset
the risks involved.
n An overview of new and emerging
technological trends: Internet of
Things, Machine Learning, Data
n Examining the scope of data and
insights in driving productivity and
growth
n Identifying technologies that are
critical to your digital
transformation outcomes
n Assessing how to incorporate
technologies into legacy systems
n Strategies to overcome the risks
David Bray
CIO
Federal Communications Commission
(USA), 2015 Eisenhower Fellow and
Visiting Associate at the University of
WORKSHOP A
09:00-11:00
Navigating the Process
Driven and Risk
Averse Government
Structures when
Driving Digital
Transformation
This workshop facilitating by Timo Valli
the GCIO who was the chief architect
behind Finland’s Digital Transformation
journey in 2011. He will address the
obstacles posed by the process
driven structures when driving digital
transformation. He will also discuss the
difficulties faced when challenging the
status quo and sparking innovation
in risk averse and change reluctant
setting.
Learning Outcomes:
n Defining outcomes for digital
transformation
n Identifying the processes that
restrict innovation and digital
transformation and how to over
come them
n Ensuring that processes are aligned
with digital transformation strategy
outcomes
n Challenging the status quo Vs.
getting buy-in
n Lessons learnt and investigating
scope for improvement
Timo Valli
Director General
Ministry of Commerce and Finance
and former GCIO (Finland)
The pre-conference workshops will be hosted at The Hive, Westpac’s innovation hub and will include
interactive sessions and a tour.
PRE CONFERENCE DAY
Monday, 26 October 2015
Quick snaps from our Digital Disruption X event in March 2015

Government 2015
07:30 Registration and morning Coffee
08:30 Opening remarks from the Chair
08:40 Opening Keynote: Driving Growth and Productivity in An Increasingly Digital Economy
n Tapping into the potential of data for business growth and productivity
n Sparking innovation and encouraging small business
n Fuelling the information revolution
Minister Victor Dominello MP, NSW Minster for Innovation
08:55 Defining the Role of the Government and Public Sector in Driving Economic Growth in the Digital Age and Creating a Roadmap
for Digital Transformation
As Australia embraces digital it is critical for its leaders to ensure that they are creating the right opportunities and conditions to grow
productivity and improve growth. In this opening address, a key leader will address what digital disruption means for the government
and public sector as facilitators of growth and the role of digital technology in achieving the vision for the future.
n Addressing digital disruption and its impact on the government’s role as a enabler of growth and productivity
n A digital Australia now and the future: Discussing the gaps and opportunities for growth
n The role of technology is driving and enabling growth in the digital age
n Evaluating current structures and hierarchies: Are they conducive to change?
n Drawing up a roadmap for change
Moderator:
Grantly Mailes, Chief Technology Advocate, Victorian Government
Panelists:
Su McCluskey, CEO, Regional Australia Institute
Garry Webster, Assistant Commissioner, Revenue Management, ATO
William Murphy, Deputy Secretary, Service Innovation and Strategy, Office of Finance and Services
Charles McHardie, General Manager, Strategy, Architecture and Shared Services, Department of Human Services
09:40 Driving a Successful Digital Transformation Strategy and A Roadmap for the Future of Digital in the Public Sector
The Department of Human Services is a pioneer of digital in the public sector. Having rolled out MyGov successfully, it is looking at
other opportunities in digital and the possibilities are endless. This session will highlight the internal changes needed to create a
successful digital transformation, the major external drivers and indicators of success. It will also look at the challenges and strategies
to mitigate the significant risks involved. Most importantly it is investigate the untapped opportunities and a roadmap for the future.
n Digital strategy and managing an effective shift to mobile
n Assessing the internal changes needed to drive the strategy
n Impact on external stakeholders and opportunities for improvement
n An outlook for the future
Charles McHardie, General Manager, Architecture and Shared Services Division, Department of Human Services
10:10 Embracing Digital Technology for Contemporary Service Delivery to Increase Ease of Compliance and Move Towards 100%
Compliance – the ATO’s Digital Transformation Journey So Far
The ATO’s primary objective as a business is improve the ease of compliance and access to benefits for its stakeholders. As one of the
largest organisations delivering services to technically every member of the workforce that is increasingly mobile, digital disruption
presents a great opportunity. The opportunity lies in improving ease of compliance by moving to digital platforms and the benefit
of lower operational cost. The current strategy is focused on making the most of these opportunities and improving productivity for
its stakeholders. This session will focus on the digital strategy, the challenges of driving change in a large and complex organisation
and the objectives for the future.
n Exploring digital channels for contemporary service delivery and working with clients to deliver an improved customer experience
n Making the most of cost saving and exploring the self service model
n Retooling the organisation and external stakeholders for digital transformation
n Harnessing data and analytics for better service delivery
n Effectively managing change internally for a smooth transition
Garry Webster, Assistant Commissioner, Revenue Management, ATO
10:40 SPEED NETWORKING
An effective structured interactive session designed to help you expand your network through one-on-one focused conversations.
Bring plenty of business cards.
11:10 Morning Tea and Networking
11:40 Global Megatrends: A Futurist Perspective on Disruptive Change
A scarcity of natural resources. The challenge to protect biodiversity and the global climate. Rapid economic growth and urbanisation
in Asia and the developing world. Changing demographics and an ageing population. The impact of new digital technologies.
Consumer expectations for services, experiences and social interaction. An imperative to innovate.
Megatrends are gradual yet powerful trajectories of change that have the potential to throw companies, individuals and societies into
free fall. In Global Megatrends author Stefan Hajkowicz identifies these seven patterns of global change and tells a story about how
the world will change over the next 20 years.
Dr Stefan Hajkowicz, Prinicpal Scientist, CSIRO
PANELDISCUSSIONDAY ONE
Tuesday, 27 October 2015

Government 2015
13:10 Networking Lunch
14:10 Media Case Study: Meeting the Growing Consumer Appetite for Mobile Platforms
News Corp is Australia’s number one media company, selling 10.4 million newspapers each week, and distributing an additional 6.7
million commuter and community titles. We publish seven of the top ten newspapers sold across the country including the highest
selling weekday and Sunday papers. The onset of disruption has lead to the disintermediation of traditional publishers and an increase
in consumer appetite for content to be distributed on mobile platforms. This session will investigate the impact of disruption in News
Corp and its digital transformation to remain number one.
n Evaluating consumer media consumption and how it is changing
n How consumer demand for mobile distribution is impacting capabilities
n Identifying key areas to build capability: Skills and technology
n The significance of data and data science
n Planning for future disruption
Alisa Bowen, Director, Digital Product and Development, News Corp
14:40 The Importance of Partnerships in Driving disruption in the Public Sector:
Creating and Fostering Mutually Beneficial Partnerships for Successful Digital Transformation
In some cases digital transformation in the public sector may be held up by limited internal capabilities and technological resources.
With restrictive budgets and timeframes, partnerships offer a simple solutions, allowing the public sector to tap into the capabilities
and resources from a third party, like a different agency, the private sector and even start-ups. How does one create such a
partnership, where do you begin and how do you set it up to be mutually beneficial to both parties?
n Identifying limitations and gaps in your existing set up for digital transformation
n Solving the talent and skills shortage
n Finding and reaching out to the right partners
n Creating and fostering a mutually beneficial partnership
Panelists:
Alvaro Maz, Founder and Managing Director, Code for Australia
Martin Collings, VP Innovation, MasterCard Labs
Anne Marie-elias, Social Change Alchemist and Former Chief Disrupter, NSW Collective
Leanne Fry, Chief digital Officer, Fair Work Ombudsman
15:20 Coming of Age in The Digital Era: How Brisbane is Using Digital in Its Quest to become A New World City
The City of Brisbane is the largest city council in Australia serving over 1 million people in an area that spans over 500 square miles.
As part of its vision 2031, it is focused on becoming a New World City and rising to the top 20 of the World’s Top Independent Cities,
improving the quality of life of its citizens, increasing the number of visitors and growing productivity. The city has recognised the
power of digital and is using this to drive its 2031 Vision. This session will highlight how the City of Brisbane is leveraging digital
disruption to pursue the objective of its 2031 vision.
n City of Brisbane 2031: Goals, objectives and strategy and the role of digital to achieve this
n Improving connectivity and digital literacy for a New World City
n Overcoming the challenges and collaborating for success
Cat Matson, Chief Digital Officer, Brisbane Marketing
15:50 Becoming Agile to Grow Compliance and Facilitate Productivity in an Increasingly Digital Economy
The FairWork Ombudsman serves the entire Australian workforce. With the advent of the digital age the impact is twofold, one is an
increasingly digital workforce and the other is the new type of employer representing start-ups and other disrupters. With both
its stakeholder experiencing a major transition, the Ombudsman has proactively responding by changing its delivery models and
client touch point. But most importantly it has realised the importance to anticipating changes and being quick to respond – in other
words it has embraced agility. This session will look at the changes that have taken place in the FairWork Ombudsman and its pursuit
of agility.
n Assessing the role of digital platforms in improving ease of compliance and productivity
n Anticipating change and being quick respond – adopting an agile approach
n Building capability and driving change
Leanne Fry, Chief Digital Officer, Fair Work Ombudsman
16:20 Afternoon Tea and Networking
DAY ONE
International Case Study: How the US Government is Driving its Digital Strategy to Create Economic Growth and boost Productivity
The US is undoubtedly a couple of years ahead of Australia in its digital journey, however many of the challenges it faces and has
with where Australia is at the moment. This session will also address this shared challenges with insights into what the US has done
to overcome them and the lesson we can learn. This session is lead by the US Federal Department of Labor’s Chief Innovation
Officer, Xavier Hughes who is also part of the President’s council of Innovation who will give us an insight into how the government
is creating new opportunities for economic growth. The Government and executive Office are committed in their belief of digital as
an enabler and is dedicated to creating the right opportunities. One of the opportunities lies in open government and open data,
which will form a focus of this session. And finally, digital disruption calls for a change in the processes and structures, something
that the Australian public sector is grappling with at the moment. Xavier will share the how the US is tackling this.
n What are the opportunities of digital and why are they important
n How can digital lead to job creation and productivity
n Evaluating open data and open government
n Addressing the challenges of restrictive processes, policy and procurement
n Building partnerships and engaging non-traditional stakeholders
n Attractive digital and entrepreneurial skills
Xavier Hughes, Chief Innovation Officer, US Department of Labor and Member, President’s Innovation Council
12:10

Government 2015
18:20 End of conference Day 1
18:30 Networking Drinks
STREAM A: INNOVATION AND COLLABORATION STREAM B: BUILDING CAPABILITIES AND SKILLS
16:50 Minimising the Risks of Innovation and Optimising
the Impact of Social Innovation in the Public Sector
Using Digital Technology and Collaboration
This session is lead by Anne Marie-Elias is a career
bureaucrat and disrupter and a firm believer in the
power of technology to deliver social outcomes. She
will discuss the shared value that can be gained
by harnessing digital technology and innovation in
the operations of government organisations. She will
also address the risk averseness and conservative
attitudes towards innovation that currently govern
the public sector. Anne Marie will share her experiences
of working across departments and from her role as
Chief Disrupter with the NSW Collective.
n Opportunities to make a difference and deliver social
out comes with innovation
n The risks of not innovating
n Overcoming resistance to change in the public sector
n Collaborating for social innovation
Anne Marie-Elias, Social Change Alchemist,
former Chief Disrupter, NSW Collective
17:20 Staying the Ahead of the Curve:
Innovation and Partnerships
This session will look at how MasterCard continues
to be a leader in an industry that is being increasingly
disrupted. Innovation and partnerships are critical
to being successful. Particular highlights include
the MasterCard Labs that continues to push the
envelope in the world of payments and transaction.
And non-traditional partnerships specifically with
the Department of Education in Victoria that is
redefining payments in this space.
n Embedding innovation and being a market leader
in disruptive times
n Creating a culture of innovation
n Case study: Working with the Department of
Education to create a seamless payment system,
increasing accountability and reducing risk of loss
n The key to a successfully partnership
Martin Collings, VP of Innovation, MasterCard Labs
17:50 Driving Agricultural Productivity:
How Digital Technologies and Automation have
drastically Increased the Effectiveness of Irrigation
and Led to Improved Agricultural Productivity
This case study from Goulburn Murray Water goes to
show the far reaching influence of digital and the
opportunities it creates. The need for significant water
savings following the millennium drought was the main
driver behind this project with the goal of increasing
efficiency of irrigation and reducing the environmental
costs of water. By automating irrigation they giving
farmers and irrigators more control over the process
and also improving the quality of their life.
n Upgrading the irrigation framework using digital
technology and automation
n Maximising the use of water and assessing the impact
on the environment and the organisation
n Addressing the paradigm shift and social challenges
Alan Arthur, CIO, Goulburn-Murray Water
16:50 Case Study: Empowering and Engaging Customers
Using Technology based Platforms and Interfaces
In a bid to reduce costs internally and drive better
outcomes for their stakeholders, the National Blood
Authority developed two online platforms that have
been successfully piloted in the country. One for
patients and one for providers. The former is designed
to empower patients to take their health and welfare
into their own hands, by giving them access to their
health records presented in a user friendly manner.
This has been rolled out to 600 patients and has lead
improved quality of healthcare and positive health
outcomes. Internally the project has lead to significant
savings for the NBA. The project has been so successful,
that the NBA has also been commissioned to work with
the Canadian health department on a similar project.
This is a big win for a relatively small government
department and goes on to show the lasting impact
that making the most of your own, limited resources can
have for customers and the entire system.
n Designing and developing the interface:
Putting an idea into practice
n Gaining acceptance from stakeholders and making
them partners
n Working around costs and limited budgets
n Re-skilling staff and re-organising teams
Peter O’Halloran, CIO, National Blood Authority
17.00 Speed Disrupts: A Private Sector Perspective, No
Nonsense Approach to Disrupting Internally
Amer Chaudary, Enterprise Architecture manager,
ING Direct
17:50 Digital Products to Deliver What the Customers Want
Not What You Think They Need
The Department of Tourism, Major Events, Small Business
and the Commonwealth Games has a key role in growing
Queensland’s economy by contributing to the
Government’s goal of doubling overnight visitor
expenditure to $30 billion per annum by 2020, and
promoting small business development. It is also
responsible for managing the government business site,
representing 12 agencies, which is one of the main
customer touch points for Queensland. Demand for
significantly grown in the past few months with over
80,000 new visitors, with a 5% growth expected this
year up from 2.4 million last year. Keeping up with rising
demand and creating growth is no easy feat and
has been made possible increasing customer centricity.
The department having realized the power of customer
satisfaction in driving productivity have embraced a new
approach to digital product development, one that goes
beyond what one thinks the customer needs to delivering
what they actually want.
n Creating a single customer view and embracing
customer centricity across 12 different agencies:
Strategies, challenges and tools
n Moving away from anonymous users and leveraging
data and analytics to gain a better understanding of
your customers
n Driving and managing the shift: Skills of the people
and technological challenges
Craig Humphrey, Executive Director, Department
of Tourism, Major Events, Small Business
and the Commonwealth Games
DAY ONE

Government 2015
08:00 Morning coffee
08:30 Opening remarks from the Chair
08:40 Creating an Environment that Encourages Innovative Ideas that can Reap Tangible Benefits in the Government and Public Sector
The government and public sector organisations are conservative and driven by process which often stifles innovation and change.
How does one navigate the restrictions, processes and status quo to spark innovation and drive change and how can you use the
processes to your advantage and eventually rethinking your operating model
n Refreshing your goals and ensuring that the strategy is aligned to outcomes
n Ensuring that business processes are aligned to outcomes
n How can technology support these outcomes
n Rethinking your operating model
n Finding loopholes and using processes to drive change: Is it possible?
Moderator:
Kate Carruthers, Deputy Director, Data Governance and Business Intelligence, UNSW
Panellists:
Colin McCririck, CTO, Health Services Information Agency
Angela Clark, director, Digital Network, ABC
Michael Walsh, CEO, eHealth NSW
09:20 Redefining the Role of the Government as a Enabler and Driver of Economic Growth and Development in the Digital Age
The government’s primary function is driving economic growth and development. The onset of digital disruption has presented
several challenges to government agencies and departments, threatening existing processes and status quo. However it also presents
new, previously untapped opportunities for development and growth. This session will address the role of government in these
changing times and the impact of digital disruption on policy.
n Reassessing the role of government in driving economic growth, development and productivity
n Addressing and mitigating the barriers of digital productivity
n Impact of digital disruption on policy
n Using data and analytics in policy
n Leveraging government owned data to boost productivity across sectors and its implications
Representative, Digital Transformation Office
10:00 Finland Digital Transformation Roadmap and Journey so Far: Strategy, Implementation, Successes, Challenges
and Lessons Learned
Finland began its digital transformation strategy in 2011 with the goal of achieving ‘zero administration’. This meant, service
delivery that was seamless and intuitive and that can be accessed by citizens and businesses ‘without a thought’. Why was this
important to the government? 2011 wasn’t the best time for the Finnish economy, facing the after effects of the global economic
crisis, sanctions on its largest exporter and an aging population. The government realised the potential of digital as an enabler of
productivity and creator of new opportunities – deciding to invest in a digital revamp. This was a mammoth project and the risks
huge, with over 2000 government departments and 300 municipalities involved. Timo Valli, GCIO at the time was the main architect
of the change. He will share his experience of drawing up and implementing this revolutionary project.
n Changing the mindset and gaining buy-in of the stakeholders: government department, employees, citizens and businesses
n Navigating the mysteries of the political process
n Building capabilities: Skills and technology
n Working with a restrictive budget and grand objectives
n Answering questions about cyber security and risks
n Journey so far and plan for the future
Timo Valli, Director General, Ministry of Commerce and Finance and former GCIO, Finland
10:45 Morning Tea and Networking Break
11:15 Redefining Service Delivery, Restoring Trust and Improving Transparency Through Digital: The Service NSW Story
NSW Government launched Service NSW in 2013, giving the people of NSW a new and easier way to access government transactions
and information. Service NSW has been shaped by customers, who want easier access to government services, faster service and
a single point of contact. Service NSW is also working to improve the digital experience for customers with more transactions being
made available online. Glenn King will share his insight into the inner working of Service NSW, the role of digital and the journey
moving forward.
n How digital has been crucial in restoring trust among the customers
n Investigating transparency of service
n Setting up a framework and KPIs for customer experience
n Operational execution for service excellence
n Engaging customers
Glenn King, CEO, Service NSW
PANELDISCUSSIONINTERNATIONAL
CASESTUDY
DAY TWO
Wednesday, 28 October 2015
“The Budget Paper’s reveal that some $254.7 will be sunk
into the digital rehabilitation of the public service.”
Government News

T: +61 2 9229 1000 n F: +61 2 9223 2622 n E: registration@iqpc.com.au n W: www.digitaldisruptiongov.com.au î 9
Government 2015
11:45 Investigating iVote: How the NSW Electoral Commission is Using Digital and Mobile to Capture More Votes in a Changing
Electoral Landscape
The electronic voting system was first rolled out in 2011 for the State General Election to enable voters who are blind and with low
vision to cast an independent vote, and also included those with other disabilities, outside NSW on election day or live more than 20
km away from the nearest polling place. The reach and impact of iVote has increased drastically over four years from 46,000 votes
in 2011 to 285,000 votes in 2015, now accounting for over 5% of the voters. The Commission is currently focused on tapping into
the potential of iVote such as increasing process efficiency, improving turn out and reducing errors and costs.
n Improving iVote and exploring the challenges of a changing electoral landscape
n Working effectively with the stakeholders
n Discussing concerns about cyber security and trust

12:15 Digitizing Healthcare for Improved Patient Outcomes
This case study from the ACT healthcare directorate will uncover how digital technology is being used to drive better patient
outcomes. Using mobile and data effectively for an improved clinical results and operational efficiencies. This session will address
the challenges of the digital transformation learnt and strategies that have been employed to overcome them, the lessons learnt
and plans for the future.
n Developing a digital transformation roadmap – Outcomes must comply with Health Records and Privacy Act as well as providing
timely patient data to the right people
n Building skills and capabilities to drive change – SFIA codes and ‘KIS’ (keep it simple) with small steps as the users grow used
to the technology on different platforms
n Using a common secure cloud facility that can be accessed via API or direct browser comms from Apps :
some overview case studies:
1. Elective surgery
2. Health Building Plans
3. Ambulance Service
4. Prescriber management
5. GP Referral facility
6. Ad-Hoc patient data interchange
7. Surgeon and specialist photo transmission
8. Fire and ambos
Charles Palmer, Director of Information Integrity, Office of the Director General, ACT Health
12:45 Tactical Strategy for an Effective Digital First Plan: Promoting the Digital Agenda, Gaining Support, Driving a Culture Change
for Increased Productivity in the Public Sector
Driving a Digital Transformation in the public sector presents several challenges, such as risk averseness, fear of failure, myths about
technology and its consequences. Leadership and the tactics employed to drive this are key. It is important the best way to get
buy-in and support quickly, bust these myths and step up the organisation for digital transformation. The Department of Environment,
Land, Water and Planning, Victoria has embarked on a Digital First Strategy that is heavily backed by the Secretary, in a bid to foster
innovation for increased productivity and better service delivery. The CIO and Director of Corporate Communications are driving a
digital first strategy backed by the secretary with the aim of increasing productivity through innovation. This session will look into the
strategy, challenges and navigating the risk averse and change reluctant environment of the public sector.
n Focusing on customer centricity
n Failing quickly and cheaply
n Demonstrating quick wins for buy-in and support
n Addressing the challenges of dealing with a convoluted and counter-productive tendering and procurement system
Claire Foo, CIO, Department of Environment, Land, Water and Planning
13:15 Networking Lunch
14:15 Meet the Entrepreneurs: what can the Public Sector learn from the Individuals behind Successful Start-ups
The panel brings together the people behind successful start-ups that are disrupting their industries. The founders of MoneyPlace,
Airtasker and Tyro will share their journey so far. How they built on an idea and monetized innovation. They will share insights on how
they continue to push the envelope in industries that are being rapidly disrupted. Secondly they will discuss the impact of regulation
on their progress and the need for open dialogue between the government and start-ups to ensure continued economic productivity
and growth.
n Addressing the paradigm shift of disruption
n Monetising innovative ideas
n Sustaining and growing innovation
n The impact of current regulation on the progress of start-ups
n Opening up dialogue with the public sector to spark
innovation and sustain growth
n A roadmap for the future
Moderator:
Peter Strong, CEO, Council of Small Businesses of Australia
Panelists
Stuart Stoyan, Founder and CEO, MoneyPlace
Tim Fung, Founder and CEO, Airtasker
Jost Stollman, Founder and CEO, Tyro
DAY TWO
INTERNATIONAL
CASESTUDY
How can the Government and Public Sector Keep Up with Accelerating, Non-Linear Change: Identifying The Threats
and Opportunities and Being one Step Ahead
This session will look into the forces of digital disruption. The government and public sector like most businesses and incumbents
are familiar with change, however when it comes to the non-linear, accelerating change it’s a force that is misunderstood and for
that reason even more disruptive. This session will investigate disruptive forces, the threats and opportunities. It will investigate
how the government and public sector can tap into the potential of disruptive technologies like machine learning to stay ahead,
as an enabler of productivity and improve operational efficiencies. It will also address the challenges and risks involved with cyber
security and legacy IT systems with a view of drawing up a roadmap for change.
n Understanding non-linear change and its impact on the economy and the governments role as an enabler of productivity
n Addressing disruptive technologies and the opportunities and threats they present: Machine learning, Data, Software as a
service, Mobile
n Mitigating cyber security risks and fear of failure
n Being an intrepreneur within the government, sparking innovation and sustaining disruption to rive improved outcomes
David Bray, CIO, Federal Communications Commission (USA), 2015 Eisenhower Fellow and Visiting Associate at the University
of Oxford on Cyber Security
15:00

Government 2015
17:45 End of Conference
STREAM C: INNOVATION AND COLLABORATION STREAM D: DATA AND INSIGHTS
Digital as an Enabler of Citizen Engagement and Improved
Service Delivery
The Department of justice in Victoria is committed to pushing
the envelop when it comes to digital disruption. They set
off on a digital strategy 3 years ago with a view of creating a
better citizen experience and increasing efficiency by
improving outward facing functions and internal transactions.
Having completed its second year which focused on building
digital capability, the department is currently planning for
year 3. This session will focus on the digital strategy and
highlight 3 case studies that have sprung from that and plan
for the future.
n Changing models and the paradigm shift
n Building capabilities: skills and infrastructure
n Pushing agility
n Co-design of internal structures and service delivery
Paul Chandley, General Manager, Digital Strategy and
Engagement, Department of Justice
16:45 Empowering Employees to be Digital Champions and Agents
of Change
Innovation and digital transformation involves technical
skills that most incumbents do not traditionally capitalise on.
Digital transformation call for you to rethink the skills that are
important to your organisation and delivering its objectives.
You also need to encourage ideas to spark innovation and
inspire collaboration. How do you empower your employees to
be agents of innovation?
n Identifying the skills that you need to drive digital
transformation and achieve your outcomes
n Training and reskilling your staff to be agents of change
n Creating platforms and forum for collaboration
n Inspiring ideas
Annalie Killian, Catalyst of Magic, AMP
17:15 Harnessing the Power of Digital to support Job Creation,
Facilitate Business and Improve Socio-Economic Indicators
The primary role of the government is to be an enabler of
productivity and driver of growth. In an economy that is
faced with significant disruption, how can the government
ensure that it continues to support industry?
n Understand disruption in the private sector and how it will
impact the economy in the long run
n The perils of protectionism
n Collaborating with incumbents and disrupters
Pia Waugh, Director Analytics & Discovery Layer – Information
Layer, Interim Digital Transformation Office
Investigating the Depth and Scope of Opportunity of Data
and Potential for Better Student Outcomes
The Department so much data from schools and education
providers across the state but it was heavily siloed and
therefore of little use. Two years ago it embarked on a journey
to consolidate all the siloes and organise its data in a way that
will provide a story and narratives that can be used to make
better decisions and drive improved student outcomes. This
session will explore the journey so far, their strategy, challenges
and plans moving forward
n Building capability to execute the consolidation of the siloes
n Applying analysis to obtain relevant insights
n Addressing privacy and cyber security concerns
n The opportunities of consolidating data from all departments
Jenny Donovan, General Manager, Strategic Information and
Reporting, Department of Education
Investigating the Impact of Predictive Analytics in Disruptive
times: A Case Study from NSW Fire and Rescue
NSW Fire and Rescue have recognized the potential of
predictive analytics and information management in improving
their primary objectives, of ensuring public safety. They are
currently prototyping a system of predictive analytics that will
be rolled out with a view of stopping fires before they even
happen. This is one of the many projects they are working on,
including software as a service and mobility strategy to improve
operational effectiveness and improve citizen outcomes.
n Identifying opportunities within technology and how it can
enable outcomes
n Building a strategy to manage and mitigate risks
n Power of integration
Richard Host, CIO, NSW Fire and Rescue
Closing the Information Loop to Improve Efficiencies and
Boost Job Placements
The Department of Employment’s main objective is to improve
job placements and reduce unemployment. They are currently
using digital technologies to tap create more opportunities to
drive job placements. By moving mobile and digital platforms
the department has created a single information view
that increases efficiencies by reducing red tape that curbs
productivity. Thus enabling their case managers to focus on the
bottom line – placing more job seekers. On the other hand the
are using mobile apps to engage job seekers in the process and
drive them to become more involved.
n Using information systems and data to improve efficiencies
of case managers
n Using apps and mobile platforms to engage job seekers
n Usability Vs User experience
n Exploring and identifying new opportunities in digital
Stephen Moore, CIO, Department of Employment
DAY TWO
15:45 Afternoon tea and Networking

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Government 2015
Main Summit: 27-28 October 2015
Pre-Conference Workshops: 26 October 2015
Venue: Mercure, Sydney Central, Sydney, NSW
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WHEN?
26-28 October 2015

Digital Disruption Governement 2015

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