1. Results
Monitoring and Reporting
Case Management Annual Review
20 – 22 January, 2015

2. Outline
Reporting
on Results
Challenges
and Lessons
Monitoring
Results
Performance
Indicators
Results

3. Results
A Describable or measurable change that is derived from a
cause-and-effect relationship
Changes reflected in results at different levels
Inputs Activities Output Outcome Impact
Operations/Processes Results

4. 4
Definition
Impact
Outcome
Output
Changes in conditions
• More children likely to be living in a protective,
nurturing environment;
Changes in capacity and performance of the primary
duty-bearers
• New protection policy adopted by government
• Implementation institutions at national and
sub-national levels created/ strengthened
What all implementers produce
•Institutional model developed for implementing
Child protection policy
•Key decision makers convinced and committed
Result

5. Key Characteristics
Characteristic Impact Outcome Output
Type of Change Changes in the lives
of people: realization
of their rights
Institutional Change:
values, laws –
associated with
institutional/ Duty
Bearer performance,
new institutions
Behavioural change:
new attitudes, practices
Operational Change:
products and services,
knowledge, skills
resulting from
completion of activities
of development
interventions.
Time in Change Long Term e.g. End
of Program Cycle
Mid-Term appx 1-4
years i.e. end of project
year, mid-project, end
of project
Immediate Result i.e.
instant product of
activity
Accountability Collective + external
influences at a higher
level (economic,
socio-cultural,
institutional,
environmental,
Technological etc.)
Collective: various
stakeholders, UN,
government and
partners outside the
UNDAF + external
influences
Individual agencies
Familiar Examples MDG/SDG Goals
MGDS II Goals
Project Key
Results/Objectives
Project/AWP Results

6. What should I
consider when
formulating a
result?
Specific
Measurable
Achievable
Relevant
Time bound
A good result should be…

7. Result Specific
(nature of the change,
the target group, the
target region
Measurable
(using indicators)
Achievable
(realistic)
Relevant
(answer to the identified
problem)
Time
Bound
(within
programme
cycle)
By 2020, Eliminate all forms
of violence against all
women and girls in the
public and private spheres,
including trafficking and
sexual and other types of
exploitation (SDGs Goal 5.2)
YES/NO? YES/NO? YES/NO? YES/NO? YES/NO?
By 2018, 50% of households
with vulnerable children in
the 10 target district are
supported with child
protection case
management services.
YES/NO? YES/NO? YES/NO? YES/NO? YES/NO?
By 2015, A national
framework of operation for
Case Management is
developed
YES/NO? YES/NO? YES/NO? YES/NO? YES/NO?
Let us do a SMART
Analysis of the results
below

8. Performance Indicators
Quantitative or Qualitative variables that allow stakeholders to
verify changes produced by a development intervention relative
planned Results
Types of Indicators speak to Types of Results i.e:
Impact Result -> Impact Indicator
Outcome Result -> Outcome Indicator
Output Result -> Output Indicator

9. So how does a
good indicator look
like?
Indicators are
supposed to be
SMART, neutral and
have associated
baselines and targets
Good Indicator ?

10. Examples of good performance indicators
• # of case managers provided with bicycles in the 10 target districts
• # of vulnerable children supported through child protection case
management services in the 10 target districts
• % of case management cases closed within 3 months of
registration.
Common Mistakes when formulating performance
indicators
• 500 case managers provided with bicycles (‘500’ makes it a result)
• Increased # of vulnerable children supported through child protection
case management services in the 10 target districts (‘Increased’
eliminates the neutrality)
• # of children and women victims of violence or abuse that are
supported by Community Victim Support Units in the 10 districts
(‘children’ is 1 indicator and ‘women’ is another)

11. Confused about
phrasing
indicators and
results?
Results use verbs such as:
• Enhanced
• Improved
• Reduced
• Increased
• Available
• (Bill) passed
Indicators are represented by:
• A number
• Percentage
• Ratio
• Perception (Qualitative)
• Opinion (Qualitative)
• Judgements (Qualitative)

12. Monitoring Results

13. Monitoring Results
• This involves regular and systematic assessment based on participation,
reflection, feedback, data collection, analysis of actual performance (using
indicators) and regular reporting
• Helps programmes understand were they stand in relationship to results
planned, to track progress (on the basis of intended results and agreed
indicators)
• Also helps identify issues and analyze relevant information and reports that
become available as implementation occurs.
Key Points:
• We monitor based on intended results
• We use agreed performance indicators to measure
progress
• Must be regularly done throughout programme life cyce
and information used to inform interventions

14. Common Tools Used for Monitoring Results
• Results Tracking matrices
• M&E plans
• Monitoring Reports
• Evaluations (for Impact indicators)

15. Results Tracking Matrix
Result Indicator Baseline Target Status Means of
Verification/Data
Source
Comments
Outcome
Output
Activity

16. Monitoring Reports
• Monitoring visits/missions/activities are a ‘Means of
Verification’
• A monitoring report should specify the objective (intended
result) of the exercise
• It should incorporate verification of certain project results
of interest
• It should clearly explain the methodology, participants
(with numbers), findings (on results), explanation of
findings, challenges and suggestions in ensuring the
project achieves the intended results are achieved
MONITORING MISSIONS ARE
NOT
FOR SITE SEEING!!

17. Reporting on Results
During this quarter
alone, we were able to
train 60 child protection
workers in case
management
What was the
result of these
trainings?
What were the
targets?
How many trainings?
How many men and
women?
From which districts?

18. Reporting on Results
• This means providing a clear and precise update on the
project/programme’s progress towards achieving the
intended results.
• Progress on results is assessed using the agreed
performance indicators as well as additional information
(usually in the narrative) explaining the current status
• Reporting on results means sidelining ‘activity and
processes language’
• A results based report should tell the reader how close the
project/programme is to achieving its results.

19. Important
Where possible, always ensure that performance indicators
are disaggregated according to age (child/adult) and sex
(male/female)

20. Result Activity Reporting Results Reporting
500 child protection workers
are provided with bicycles in
the 10 target districts
The project procured and
distributed 300 bicycles to 300
child protection workers in 6
districts
Through the project, 300 child
protection workers from 6 districts
were provided with bicycles. This
resulted in an increase in the average
# of households visited per month.
500 child protection workers
are trained in case
management
The district conducted 1 case
management training for 25
child protection workers.
25 child protection workers (10M,
15F) were trained in case
management. Monitoring visits
showed a significant improvement in
the quality of case plans developed.
By 2015, A national framework
of operation for Case
Management is developed
A national stakeholder meeting
was conducted in order to draft
a framework of operation for
case management
Through a national stakeholder
meeting, a draft framework of
operation for case management was
developed.
Activity vs Results Reporting

21. ANNEX 4 of Programme Cooperation Agreement with (name of partner)
Template for Programmatic Reporting
Reporting Partner: […]
Country: […]
STANDARD PROGRESS REPORT
No. and title: […]
Reporting period: […]
I. PURPOSE
This section is a résumé of the Programme Document as approved in the Programme
Cooperation Agreement (PCA). It includes:
 Main expected results as per the approved Country Programme Document and Country
Programme Action Plan (CPAP) or United Nations Development Assistance Framework
Action Plan (UNDAF-AP).
 Reference to how the programme relates to the UNDAF and how it aims to support national
development goals including the Millennium Development Goals and PRSP goals as
pertinent.
II. RESOURCES
This section includes total approved budget and summary of resources available to the
programme.
III. RESULTS
Information in this section includes:
 An assessment of the extent to which the programme is progressing in relation to the
expected results for the year.
 Main activities undertaken and achievements.
 Implementation constraints, lessons learned from addressing these and knowledge gained
from evaluations and studies that have taken place in the course of the year.
 Key partnerships and inter-agency collaboration: impact on results.
 Other highlights and cross cutting issues pertinent to the results being reported on.
IV. FUTURE WORK PLAN
Information in this section includes:
 Priority actions planned for the following year to overcome constraints, build on
achievements and partnerships, and use the lessons learned during the previous year.
 Indication of any major adjustments in the strategies, targets or key outcomes and outputs
planned in the country programme.
 Estimated Budget required (including any major funding shortfalls).
V. FINANCIAL IMPLEMENTATION
This section is a provisional report on the financial implementation status. This section should
also include total approved budget over the full programme component period, current year
budget and expenditures (provisional) for the year.
Report Template used by UNICEF Partners

22. Results reporting matrix used by UNICEF
Partners
Programme Outputs*
Perfor
mance
indicat
or*
Targets*
Achievement in
reporting
period**
Cumulative
progress to
date**
Overall Status (select)
Narrative assessment/ summary of
progress**
Output 3.1.1 Key national actors have
the technical capacity and evidence to
develop and implement appropriate
regulatory and accountability
frameworks fro quality and equitable
child protection by 2016
On track /
Constrained/
No progress/ Met
Output 3.1.2. A child protection model
established in 3 districts and
documented to inform a child protection
system by 2016
Output 3.1.3. Communities in selected
districts have enhanced knowledge and
understanding of how to recognise and
eliminate practices and behaviours
harmful to children, and how to access
child protection services by 2016
Progr. Output 3
Challenges / bottlenecks faced in the
reporting period
Proposed way forward

23. Challenges/Lessons

24. Identifying lessons learned through our M&E efforts helps us to uncover
programming practices or operational approaches that we want to
promote, avoid, or share with others
TIPS
• Lessons learnt should consist of a generalized principle
that can be applied in other situations.
• Do not write the lesson only as an observation,
description or a recommendation that lacks justification.
Justify the lesson with proof of why it is valid.
• Explain the lesson in the context of the project. For it to
be useful to others, they need to understand the
situation in which it occurred to know if might be
appropriate or useful for them.
Lessons

25. Challenges
• By identifying and documenting challenges, a programme is more
likely to overcome them.
• Challenges commonly pose as opportunities for learning
• In RBM, challenges should be obstacles that affect the
programme in achieving its intended results.
• It is always good practice to accompany a challenge with a
practical suggestion on how it can be overcome.
• A programme that documents the same challenges demonstrates
poor ability to learn.

26. Thank you for Listening
Any questions or
remarks?