Lean UX Canvas: Make User Experience Count

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Lean UX Canvas is a tool to create a customer-centric conversation about a business problem. It uses a problem-solution approach that focuses on users or customers, explaining the name of “UX” or “User Experience”. While you use the Lean Business Canvas or Circular Canvas to get a helicopter view and verify your business ideas, Lean UX Canvas helps you zoom into the product level and verify your product ideas.

Business

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
Lean UX Canvas
Make User Experience Count
Josh (Adi Tedjasaputra)
Director of UX Customer Experience Insight Pty Ltd
Maker Nest, 12th October 2021

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
Who Am I?

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
The Lean Business Canvas

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
The Lean UX Canvas

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
Tabooze

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
1: Business Problem

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
1: Business Problem Questions
These questions will help us answer the question:
What business problem are we trying to solve
with Tabooze’s e-commerce website?
● What is the current state of Tabooze’s
e-commerce website? (+) and (-)
● Why did we have this website in the first
place?
● Has the website met business expectations?
Why?

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
1: Business Problem Statement Example
As a new business that sells “counter-culture” products, our website is now known
as the website for the “wowsers”. We currently have a very limited customer base.
We do not know the locations of our customers.
How might we:
● Increase the value of our products beyond this perception?
● Inform our potential customers of our existence?
● Identify the location of our customers?

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
2: Business Outcome

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
2: Business Outcome Measurement
The answers to the following question will help achieve this goal:
● If we solve the business problem of the website, what measurable user
behaviour or metric changes we will see? AARRRR (Acquisition, Activation,
Retention, Revenue, Referral) Pirate Metrics? HEART (Happiness,
Engagement, Adoption, Retention, Task Success) metrics?
Best Practices
● Express in ratios or rates, for example: 100% increase in return visit
(Retention), 500% increase in positive review (Happiness), etc.
● Add time limits, for example: 20% increase in return visit in the next 2 weeks,
25% increase in positive review in the next 3 weeks.

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
3: Users

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
3: User Persona Questions
● How, where and when do “customers” consume alcohol-free beers, wines and
spirits? Why? For example: Drink to socialize at weekends.
● Who are the different people using the website? Demographic (age, gender,
family, income) and Psychographics (attitudes, values, fears).
● How, where and when do “customers” use the website? Why? Using mobile
phone, at home, after work.
● How do people currently purchase through the website? Why? Word-of-mouth
-> Website
● How much do people spend through the website? Why? $50. Just wanted to
try and see.

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
3: User Persona
● Recovering alcoholics
● Teetotallers
● Pregnant women
● Ethnic or religious observants
● Choose one persona
Example:
● Kate, a Marine Biologist at CSIRO, is a teetotaller who has abstained
completely from alcoholic beverages since having child a decade ago. She
wants to drink non-alcoholic wine on Friday nights and keep sober, so she can
still drive her child for a footy practice every Saturday.

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
Hypothesis Prioritization Canvas

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
8: Test

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved

Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved
Thanks!
linkedin.com/in/tedjasaputra
uxindo.com
cxinsight.com.au

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全套证件文凭【微信:95270640】【(SUT毕业证）斯威本科技大学毕业证】【微信:95270640】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信:95270640】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信:95270640】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务 → 【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理SUT毕业证书)微信:95270640斯威本科技大学毕业证价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理SUT毕业证书)斯威本科技大学毕业证微信:95270640是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

如何办理(SUT毕业证书）斯威本科技大学毕业证成绩单本科硕士学位证留信学历认证

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Lean UX Canvas: Make User Experience Count

1. Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved Lean UX Canvas Make User Experience Count Josh (Adi Tedjasaputra) Director of UX Customer Experience Insight Pty Ltd Maker Nest, 12th October 2021

8. Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved 1: Business Problem Questions These questions will help us answer the question: What business problem are we trying to solve with Tabooze’s e-commerce website? ● What is the current state of Tabooze’s e-commerce website? (+) and (-) ● Why did we have this website in the first place? ● Has the website met business expectations? Why?

9. Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved 1: Business Problem Statement Example As a new business that sells “counter-culture” products, our website is now known as the website for the “wowsers”. We currently have a very limited customer base. We do not know the locations of our customers. How might we: ● Increase the value of our products beyond this perception? ● Inform our potential customers of our existence? ● Identify the location of our customers?

11. Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved 2: Business Outcome Measurement The answers to the following question will help achieve this goal: ● If we solve the business problem of the website, what measurable user behaviour or metric changes we will see? AARRRR (Acquisition, Activation, Retention, Revenue, Referral) Pirate Metrics? HEART (Happiness, Engagement, Adoption, Retention, Task Success) metrics? Best Practices ● Express in ratios or rates, for example: 100% increase in return visit (Retention), 500% increase in positive review (Happiness), etc. ● Add time limits, for example: 20% increase in return visit in the next 2 weeks, 25% increase in positive review in the next 3 weeks.

13. Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved 3: User Persona Questions ● How, where and when do “customers” consume alcohol-free beers, wines and spirits? Why? For example: Drink to socialize at weekends. ● Who are the different people using the website? Demographic (age, gender, family, income) and Psychographics (attitudes, values, fears). ● How, where and when do “customers” use the website? Why? Using mobile phone, at home, after work. ● How do people currently purchase through the website? Why? Word-of-mouth -> Website ● How much do people spend through the website? Why? $50. Just wanted to try and see.

14. Copyright © 2021 · Josh (Adi Tedjasaputra · All rights reserved 3: User Persona ● Recovering alcoholics ● Teetotallers ● Pregnant women ● Ethnic or religious observants ● Choose one persona Example: ● Kate, a Marine Biologist at CSIRO, is a teetotaller who has abstained completely from alcoholic beverages since having child a decade ago. She wants to drink non-alcoholic wine on Friday nights and keep sober, so she can still drive her child for a footy practice every Saturday.

Lean UX Canvas: Make User Experience Count

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