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Similaire à Effective Leadership Communication Presentation
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Effective Leadership Communication Presentation
- 2. Today’s Goal • Effective • Leadership • Communicators
- 4. Seminar Agenda • What is Effective Leadership Communication • Skill Development Activity • How do we become Effective Leadership Communicators
- 10. Listening Quotes • “Patient listening is the doorway to superior leadership” Eskaros (2004) • “Listening is the neglected communication skill. All leaders have had instruction in reading, writing, and speaking. But few have had any formal instruction in listening” Kline (2001). • “Listening…is hard work… most people think about four times faster than most people can talk” Bush (2005) • “Listening is a characteristic of a servant leader” Spears (1995) • “The first duty of love is to listen” Paul Tillich • “Lead with your ears” (James 1:19 MSG)
- 13. What is LEADERSHIP COMMUNICATION? Messages from the leader (Pastor, Ministry Leader, etc.) that is rooted in Agape’s values and culture and are significant to the overall church and our stakeholders (community, etc.) • Affect and affirm the vision and mission • Used for cultural transformation • Call to action • Manages expectations • Motivates and builds trust • Grounded in the leader’s character
- 14. Developing The Message: Credibility • Speak the truth (given) • Don’t hide bad news • Never overpromise (and under deliver) • Do what you say you will do • To regain credibility: • Acknowledge, apologize, and amend “Credibility is a leader’s currency. With it he or she is solvent; without it he or she is bankrupt.” Baldoni, 2003
- 15. Developing The Message: Meaning • Why • Takeaway • Be precise • Be concise • Think first – Begin with the end in mind • Bounce it off someone • Brainstorm
- 16. Developing The Message: The Four I’s • Leadership Messages: • Inform • Involve • Ignite • Invite
- 17. Developing The Message: Communicating Up • Keep everyone in the loop • Separate facts from passion • Persuade when necessary • Read the signs • Understand not everyone will like your message
- 18. Delivering The Message: Assess the Audience • Know what the audience wants • Meet audience expectations • Pre‐empt objections • Determine the objection • Acknowledge the issue • Empathize • Remind the audience of the shared experience • Deliver the message • Open the door for compromise
- 19. Delivering The Message: Be Authentic • Be credible • Reflect the mood • Be yourself • Act the part: giving voice to your words and making them come alive • Make eye contact • Be mindful of tone and inflection • Be mindful of body language, gestures • Take the message seriously, not yourself
- 20. Sustaining The Message: Connect Beyond Words • Engage the audience, they are very intelligent! • Facilitate Response • Use interactive tools The goal is to sustain the message beyond the time of delivery
- 21. Sustaining The Message: Coaching Coaching is: • an investment • a personal connection between leader and follower • a key leadership behavior • a two way and moves people from compliance to commitment
- 22. Sustaining The Message: Coaching • Establish trust • Set expectations • Teach always • Problem solve • Serve to motivate • Deliver discipline • Recognize achievement • Be a mentor
- 23. Sustaining The Message: Coaching Coaches should: • Plan ahead • Uncover motivators • Give feedback • Get commitment • Follow up
- 24. Sustaining the Message: Make Sure It Sticks • Check for understanding • Brief‐back (ask someone to tell you what you just said) • Designate an information source (someone who can repeat the message and provide clarity) Listen • Leave behind materials (for example this information packet) • Repeat the message • Transmit Passion • Live by example
- 25. Sustaining The Message: Storytelling A story can • Caution • Reassure • Inspire Courage and Vision • Foster Determination • Encourage Reflection • Provide Humor
- 26. Effective Leadership Communication Takes… • Discipline • Thought • Perseverance • Consistency • Commitment • Constancy
- 27. Four Types of Leadership Communicators • Expert • Visionary • Coach • Transformer Take a moment to reflect on a time you filled one of these roles. It’s not limited to Agape. Jot it down to refer to later.
- 28. Every Successful Leader • At heart is an effective leadership communicator • Can communicate ideas with words • Listen with their heart • They lead in thoughts, words, and deeds. “When a leader keeps everything inside, people are left to their own devices to try and figure out what the leader may, or may not, want. This is a failure of communications and a failure of leadership.” (Baldoni, 2003)
- 29. References • Adler, R., Rosenfeld, L. and Proctor, R. (2001). Interplay: the process of interpersonal communicating (8th edn), Fort Worth, TX: Harcourt. Retrieved from: http://www.skillsyouneed.com/ips/listening‐skills.html • Baldoni, J. (2003). Great communication secrets of great leaders. New York: McGraw‐Hill • Bush, L. (2005). The power of listening. Missiology: An International Review. 33(1), pp. 17‐28. • Denning, S. (). The secret language of leadership. San Francisco: Jossey‐Bass • Eskaros, M. G. (2004). Fine‐tune your listening skills. Hydrocarbon Processing, 83(11), 85‐ 87. • Kline, J. (2001). Leaders communicating effectively. Concepts of Air Force Leadership. Retrieved from: http://www.au.af.mil/au/awc/awcgate/au‐24/kline.pdf • Spears,L. C. (1995). Reflections on leadership: How Robert K. Greenleaf’s theory of servant‐leadership influenced today’s top management thinkers. New York: John Wiley. • Tillich, P. Retrieved from: http://www.brainyquote.com/quotes/keywords/listen.html