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ReliableIT_LineCard_Julie Higham_Channel

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ReliableIT_LineCard_Julie Higham_Channel

  1. 1. “Providing Reliable IT for our customers to succeed”
  2. 2. Our Benefits  Private preferred network of 850+ managed technicians & certified engineers covering 98% of the US  Including Alaska and Hawaii  Next Business Day SLA’s with 4 hour onsite response uplift available  Real-time event portal and web based work order system  Event Management – Every ticket is managed end-end for upmost customer/partner experience
  3. 3. Engagement Process  Julie Higham– Account Executive (jhigham@reliable- it.net) 781-547-8369  Account Manager to send brief overview of opportunity  Initial 20-30 minute scoping call with AM and Customer  Reliable IT will provide a SOW within 24-48 hours depending on opportunity scope  Our Service Delivery team provides professional delivery on the project for your customer – Start to finish  Reliable IT can provide portal access training to any of your customers to submit requests direct to our team.  Perfect fit for Retainers or Block Hour SOW’s!!!!
  4. 4. RIT On-Demand Services  Provide on-site and remote services availability nationally  Provide services to fill gaps for skill sets or territory coverage  On-Demand Services include (Remote/On-Site):  Hardware/Software repair  Laptops, desktops, Servers, POS, and Printers  U.S Based 8x5 Live Helpdesk  Installs – Moves, Adds, Changes  Network Infrastructure – router, switch, server, firewall deployment and repair  Cabling install and repair  Desktop deployments and rollouts
  5. 5. Professional Services National onsite and remote support  Project Management  IT Staff Augmentation  Help Desk Services, Data Center Design, Business Continuity & Disaster Recovery  Certified Microsoft Gold Partner & Certified VMware Partner  Server Administration & Help Desk Support both on- site/remote  24x7 Server and storage management  Managed threat protection  VOIP Design, Implementation, and Support  Cabling installs and repair  “Smart Hands” working with remote engineers
  6. 6. Network & System Services IT Consulting and Professional Service Implementation  Audit & Assessment, Planning & Analysis  Network and/or Wireless Assessments Available  Design & Implementation, Documentation  Database Solutions  High Availability & Load Balancing Solutions, Server Based Computing  Storage Solutions, IP Telephony, & VOIP Implementation and Block Time Support  Business Continuity/Disaster Recovery, LAN/WAN Support
  7. 7. Network Operations Center (NOC) 24x7x365 Management and Monitoring  Proactive performance, escalation, and remediation of detected events  Monitoring of the following:  Network  Systems  Applications  VOIP Systems  Database  Storage  UPS  Asset Management  Managed Services
  8. 8. Managed Services  Managed Colocations  Onsite or Offsite Support  Managed on Premise or Cloud Based Backups  Complete Managed Care Packages  Network & Server Based Administration for Managed Network Devices:  Firewall  Switches  Routers  Servers
  9. 9. Data Center & Disaster Recovery Services  Secure Controlled Space  Redundant UPS Systems  Flexible Rack Solutions  Web Server & Application Hosting  Messaging & Database Hosting  Business Continuity & Disaster Recovery
  10. 10. Security Services IT Consulting on security policies, and compliance issues  Policy Development  Complete Risk Assessment & Audits  Regulatory & Compliance Auditing  Vulnerability Testing  Penetration Testing, Network/Host Intrusion, Intrusion Prevention & Detection Systems  Application Security Solutions  Antivirus Solutions & Anti Spam Solutions  Security Authentication Solutions
  11. 11. Vendor Approved Support  Cisco Gold Partner  Microsoft Gold Partner  HP Silver Partner  Apple ASP (Depot Only)  VMware  IBM  Aruba  Citrix  Palo Alto  Nimble Storage  Riverbed  Symantec  Fortinet  SOPHOS  Carbonite  Dell  Lenovo  EMC  NetApp  Juniper  Maintenance and Extended Warranty Service for Servers & PC’s, Printers, and Peripherals *We provide the services to support these IT vendors

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