2. Our Benefits
Private preferred network of 850+ managed technicians
& certified engineers covering 98% of the US
Including Alaska and Hawaii
Next Business Day SLA’s with 4 hour onsite response
uplift available
Real-time event portal and web based work order
system
Event Management – Every ticket is managed end-end
for upmost customer/partner experience
3. Engagement Process
Julie Higham– Account Executive (jhigham@reliable-
it.net) 781-547-8369
Account Manager to send brief overview of opportunity
Initial 20-30 minute scoping call with AM and Customer
Reliable IT will provide a SOW within 24-48 hours
depending on opportunity scope
Our Service Delivery team provides professional delivery
on the project for your customer – Start to finish
Reliable IT can provide portal access training to any of
your customers to submit requests direct to our team.
Perfect fit for Retainers or Block Hour SOW’s!!!!
4. RIT On-Demand Services
Provide on-site and remote services availability
nationally
Provide services to fill gaps for skill sets or territory
coverage
On-Demand Services include (Remote/On-Site):
Hardware/Software repair
Laptops, desktops, Servers, POS, and Printers
U.S Based 8x5 Live Helpdesk
Installs – Moves, Adds, Changes
Network Infrastructure – router, switch, server, firewall
deployment and repair
Cabling install and repair
Desktop deployments and rollouts
5. Professional Services
National onsite and remote support
Project Management
IT Staff Augmentation
Help Desk Services, Data Center Design, Business
Continuity & Disaster Recovery
Certified Microsoft Gold Partner & Certified VMware
Partner
Server Administration & Help Desk Support both on-
site/remote
24x7 Server and storage management
Managed threat protection
VOIP Design, Implementation, and Support
Cabling installs and repair
“Smart Hands” working with remote engineers
6. Network & System Services
IT Consulting and Professional Service
Implementation
Audit & Assessment, Planning & Analysis
Network and/or Wireless Assessments Available
Design & Implementation, Documentation
Database Solutions
High Availability & Load Balancing Solutions, Server
Based Computing
Storage Solutions, IP Telephony, & VOIP Implementation
and Block Time Support
Business Continuity/Disaster Recovery, LAN/WAN
Support
7. Network Operations Center
(NOC)
24x7x365 Management and Monitoring
Proactive performance, escalation, and remediation of
detected events
Monitoring of the following:
Network
Systems
Applications
VOIP Systems
Database
Storage
UPS
Asset Management
Managed Services
8. Managed Services
Managed Colocations
Onsite or Offsite Support
Managed on Premise or Cloud Based Backups
Complete Managed Care Packages
Network & Server Based Administration for Managed
Network Devices:
Firewall
Switches
Routers
Servers
9. Data Center & Disaster
Recovery Services
Secure Controlled Space
Redundant UPS Systems
Flexible Rack Solutions
Web Server & Application Hosting
Messaging & Database Hosting
Business Continuity & Disaster Recovery
10. Security Services
IT Consulting on security policies, and
compliance issues
Policy Development
Complete Risk Assessment & Audits
Regulatory & Compliance Auditing
Vulnerability Testing
Penetration Testing, Network/Host Intrusion, Intrusion
Prevention & Detection Systems
Application Security Solutions
Antivirus Solutions & Anti Spam Solutions
Security Authentication Solutions
11. Vendor Approved Support
Cisco Gold Partner
Microsoft Gold Partner
HP Silver Partner
Apple ASP (Depot Only)
VMware
IBM
Aruba
Citrix
Palo Alto
Nimble Storage
Riverbed
Symantec
Fortinet
SOPHOS
Carbonite
Dell
Lenovo
EMC
NetApp
Juniper
Maintenance and Extended
Warranty Service for Servers
& PC’s, Printers, and
Peripherals
*We provide the services to support these IT vendors