Personal Information
Entreprise/Lieu de travail
Greater Salt Lake City Area United States
Secteur d’activité
Consulting / Advisory
Site Web
https://www.teleperformance.com
À propos
Seasoned Executive in Customer Experience Management and Contact Center Operations. MBA Degree with Emphasis in Management. For the past 12+ years, I’ve worked with over 150 organizations and government entities around the globe developing and executing strategies to measure and improve process quality, contact center efficiencies, customer engagement (voice, chat, email, social media, text message, messaging), customer retention, accounting practices, share of wallet and word of mouth marketing.
These initiatives are aimed at increasing investment ROI by reducing operational costs while improving customer satisfaction scores and customer retention levels.
Mots-clés
social media strategy
social media marketing
social media
customer experience
outsourcing
customer service
customer satisfaction
information security
security
fraud
digital strategy
travel and tourism
travel
support
white label
sales
outsource
Tout plus
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