The necessity of rapid change is the topic number one nowadays. We need to create and promote organizational change in order to stay in business, to respond to market pressures, and to be innovative. During this workshop I want to provide answers –using both theory and practice– to the following questions: • What is fundamental to every change? • What needs to be considered for implementing change successfully? • How can retrospectives and other tools help creating change? In order to answer these questions we will make use from the insights from different change models and will use Retrospectives for Organizational Change and other tools and methods.

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Jutta Eckstein
Jutta@JEckstein.com, http://JEckstein.com, @juttaeckstein
Creating Organizational Change
Using Retrospectives and Other Tools

2. ©2012-2019 by @JuttaEckstein | www.jeckstein.com2
Organizational Change
 What‘s your experience with it?
 What are the key challenges starting an organizational
change?
 What‘s your key advice?

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Agenda
 Context for Organizational Change
 Retrospectives and other (simple) Tools
 Wrap-Up

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CONTEXT FOR
ORGANIZATIONAL CHANGE

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Defining Systems
Source:https://www.hsdinstitute.org

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Foundation for Change: Krüger‘s Model
Source:WilfriedKrüger,
ExcellenceinChange:WegezurstrategischenErneuerung

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Change Strategies appeal to…
Logic
Head
Feelings
Heart
Desire to contribute
Hand
Source:http://fearlesschangepatterns.com

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Three Kinds of Change
Source:https://www.hsdinstitute.org
static
dynamic
complex

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RETROSPECTIVES AND OTHER
(SIMPLE) TOOLS

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Conditions for Retrospectives
 Same and Different –for using
retrospectives for an agile team and
for organizational change
– Which conditions are the same?
– Which conditions are different?
– What‘s the difference that makes the
difference?
Source:https://www.hsdinstitute.org
same different

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Retrospectives for Organizational Change
 No change in
overall structure
– Set the stage,
gather data,
generate
insights, decide
what to do,
close
 Acknowledge
existing
experience
same different
 Diversity in
participation
– Different
perspectives
– Decentralized
ownership
 No joint history

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Example for Complex Change – Gather Data

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Same and Different – Mainly Generate Insights
Source:https://www.hsdinstitute.org
same different

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Decide what to do:
Changing Differences & Exchanges
high
low
Exchanges
Differences
Source:https://www.hsdinstitute.org
low high

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Changing Differences & Exchanges
high
low
Exchanges
Differences
 Decrease exchanges:
• Reflection
• Separation
• Rest
 Decrease differences:
• Identifying
similarities
• Creating common
group stories
 Increase differences:
• Identifying
differences
• Asking for opinions
 Increase exchanges:
• Using questions and
stories
low high

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WRAPPING UP

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Lessons Learned
 Ensure to hear all voices
 Embrace different perspectives
 Acknowledge existing experiences
 Be ready to change the course at any time

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Many Thanks!
Jutta Eckstein, @JuttaEckstein
Jutta@JEckstein.com
www.JEckstein.com
Pictures by Jana Friedrich