This document contains the resume of Jyoti Choudhary, who is currently a Senior Manager - Retail Channels & Liabilities Group at ICICI Bank Ltd. in Mumbai, India. She has over 16 years of experience in banking with a focus on retail branch operations, process improvement, product management, and compliance. Her experience includes roles as a Branch Manager, Branch Operations Manager, and Product Manager for Retail Bullion. She holds a PGDBA in Marketing and has received several honors and awards for her work at ICICI Bank Ltd.

1. JYOTI
CHOUDHARY
EMAIL
PHONE
jyotic@outlook.com
9930064995
LOCATION
Mumbai, Maharashtra - India
SENIOR MANAGER -
RETAIL CHANNELS &
LIABILITIES GROUP
AT ICICI BANK LTD.
PROFILE
Senior Manager with ICICI Bank Ltd. with total work experience of over 16 years
with AML & KYC certification from IIBF.
Experienced in managing an entire spectrum of Retail Branch Banking functions
like Process Improvement, Product Management, Retail Branch Operations,
Business Development, Customer Service, Audit & Compliance.
Currently, working as a Process Manager for Assets and Liabilities related to
branch banking.
Highly Process and Goal driven, tenacious banking professional, demonstrating
delivery in a highly competitive industry. Strong leadership and team player,
excellent motivational skills to build and sustain forward growth momentum.
EDUCATION
Symbiosis
PGDBA, Marketing
2002 - 2004
Mumbai University
B.A, English Literature
1994 - 1997
CERTIFICATIONS
Indian Institute of Banking and Finance (IIBF)
Diploma in AML & KYC Jun - 2011
Association of Mutual Funds of India
AMFI & NCDO Certified Apr - 2009
HONORS
ED - ICICI Bank Ltd
Award for Outstanding Contribution Mar - 2016
ED - ICICI Bank Ltd
Award of Excellence Mar - 2011
Zonal Head - ICICI Bank Ltd
Award for Outstanding Achievement Dec - 2010
ED - ICICI Bank Ltd
Award of Excellence May - 2010
ED - ICICI Bank Ltd.
Service Excellence Award Sep - 2009
GM- ICICI Bank Ltd.
Saksham Award Nov - 2008
WORK EXPERIENCE
PROCESS MANAGER
ICICI Bank Ltd. Apr 2014 - Present
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2. JYOTI
CHOUDHARY
EMAIL
PHONE
jyotic@outlook.com
9930064995
LOCATION
Mumbai, Maharashtra - India
SENIOR MANAGER -
RETAIL CHANNELS &
LIABILITIES GROUP
AT ICICI BANK LTD.
* Review existing retail branch banking processes
* Recommend process modifications and ensuring implementation at branches
* Identify and deliver workflow automation to digitalize certain processes of the
customer journey
* Collaborate with senior management and other stakeholders to drive process
improvement
* Conduct staff training for ensuring process adherence at branches as per
guidelines
* Reiterate compliance guidelines to the field
PRODUCT MANAGER - RETAIL BULLION
* Achieve annual business plan (especially corporate bulk sales) in accordance
with the overall objectives established by the management
* Formulate marketing activites at branch
* Ensure timely execution of marketing campaigns
* Monitor competition closely
ICICI Bank Ltd. Jan 2012 - Mar 2014
BRANCH MANAGER
* Ensure focused growth of the CASA portfolio
* Deposit mobilization
* Fee generation through cross sales of third party financial products
* Address customer grievances
* Carry out monthly audit of the branch to ensure the operational and service
excellence
*
ICICI Bank Ltd. Nov 2009 - Dec 2011
BRANCH OPERATIONS MANAGER
ICICI Bank Ltd. Dec 2007 - Oct 2009
ASSISTANT MANAGER
ICICI Bank Ltd. May 2006 - Nov 2007
CENTER MANAGER
IMS Learning Resources Pvt. Ltd. Sep 2002 - May 2006
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3. JYOTI
CHOUDHARY
EMAIL
PHONE
jyotic@outlook.com
9930064995
LOCATION
Mumbai, Maharashtra - India
SENIOR MANAGER -
RETAIL CHANNELS &
LIABILITIES GROUP
AT ICICI BANK LTD.
CUSTOMER RELATION OFFICER
Microwave Communications Pvt. Ltd. Aug 1998 - Oct 2001
STRENGTHS
SPECIAL PROJECTS
Developed a new online Application for various critical Registers maintained at
branches, thereby eliminating the need for physical Register maintenance and
enabling better process control and Risk mitigation
Online Register Maintenance Aug 2016 - Jan 2017
Instrumental in development and successful launch of new Finnone Webpage at
branches for executing seamless customer service. Expected annual cost saving
of Rs. 5 million
New Finnone Module - Lighter Version Aug 2015 - Mar 2016
Instrumental in development and successful launch of new Finnone Webpage at
branches for executing seamless customer service. Expected annual cost saving
of Rs. 15 million
Finnone Finacle Integration Jul 2015 - Oct 2015
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