e-Resources for TQM studies

1. Dr Joseph K.K. Ho
e-Resources
Compilation
Total Quality Management
for Organisational
Excellence

2. NAME OR LOGO
VIDEO : Introduction to Quality
©2019DrJosephK.K.Ho
2
TQM Origin, Concept & Definition Concept
https://www.youtube.com/watch?time_continue=1
&v=f26zPwBE3cg
QC101 What is Quality?
https://www.youtube.com/watch?v=ruyxOCTxX7I
Five Dimensions of Service Quality
https://www.youtube.com/watch?v=Gxf6UfF5PpY
Basic Quality Terms
https://www.youtube.com/watch?v=BvMzNd1D5WY

3. NAME OR LOGO
VIDEO : Quality Benefits
©2019DrJosephK.K.Ho
3
Key benefits in organization for applying quality
management principles
https://www.youtube.com/watch?v=8qhwWI-
RFc4&t=9s
Why Quality is Important?
https://www.youtube.com/watch?v=xy3BVK6s3L4
Business Strategies : Benefits of Total Quality
Management
https://www.youtube.com/watch?v=JAp6KyY7gAg
The Benefits of a Quality System Certification
https://www.youtube.com/watch?v=JB3BZPdDquA
&t=2s

4. NAME OR LOGO
VIDEO : Quality Control and Quality Assurance
©2019DrJosephK.K.Ho
4
OnePlus 6 Quality Control EXPOSED
https://www.youtube.com/watch?v=ES-s9KQrUTY
Quality Control and Quality Assurance
https://www.youtube.com/watch?time_continue=2&v
=2R7CrUARHAs
Difference Between QA and QC (Quality
Assurance vs Quality Control)
https://www.youtube.com/watch?time_continue=1
&v=mGIteuvPxRQ
Quality assurance tutorial: How to think about
quality | lynda.com
https://www.youtube.com/watch?v=hMfPCdF07hA

5. NAME OR LOGO
VIDEO : Quality Management System (QMS)
©2019DrJosephK.K.Ho
5
Quality Management System (QMS)
https://www.youtube.com/watch?v=WgtBHMxxEaI
Seven Quality Management principles
https://www.youtube.com/watch?v=TivDqV6GG9M
QC vs QA vs QMS
https://www.youtube.com/watch?v=wWo4XyQAxc0
The Importance of the Quality Management System
https://www.youtube.com/watch?v=BzvQxHQAKxc

6. NAME OR LOGO
VIDEO : Quality Culture
©2019DrJosephK.K.Ho
6
Culture of Quality
https://www.youtube.com/watch?v=t8HjEeOENF0
Walk the talk - put a high value on Quality!
https://www.youtube.com/watch?v=wohKuToHWzk&t=9s
Why the pursuit of Quality needs to be woven into your
organization...
https://www.youtube.com/watch?v=g4Hb4FxiC_w&t=8s
Organisational Culture (Overview)
https://www.youtube.com/watch?v=MfL_0ko4T3o&t=2s

7. NAME OR LOGO
VIDEO : Quality Team
©2019DrJosephK.K.Ho
7
The Process Improvement Team and Plan-Do-Check-Act
https://www.youtube.com/watch?v=9dndmsIOrAQ
Quality Circle
https://www.youtube.com/watch?v=sOU5FN7aD0Y
Teams and Groups in an Organization
https://www.youtube.com/watch?v=CKllDxyBKp8
Quality Team
https://www.youtube.com/watch?v=SiKzRVNg6nM

8. NAME OR LOGO
VIDEO : Quality Leadership
©2019DrJosephK.K.Ho
8
Highlights from Juran on Quality Leadership
https://www.youtube.com/watch?v=LJ2Hj4RiPiM&t=15s
Total Quality Management for Managers
https://www.youtube.com/watch?v=umqtSNPp5Dk
Ten Leadership Theories in Five Minutes
https://www.youtube.com/watch?v=XKUPDUDOBVo&t=31s
5 Different Types of Leadership Styles | Brian Tracy
https://www.youtube.com/watch?v=vilZazhIjoc&t=7s

9. NAME OR LOGO
VIDEO : Quality Continuous Improvement
©2019DrJosephK.K.Ho
9
CONTINUOUS IMPROVEMENT
https://www.youtube.com/watch?v=ZWhzwquns-o
10 Commandments on Continuous Improvement
https://www.youtube.com/watch?v=I7O8DdcGVR4
Creating a Culture of Continuous Improvement
https://www.youtube.com/watch?v=tx8P8OkBuww
Quality Improvement (the healthcare case)
https://www.youtube.com/watch?v=jq52ZjMzqyI

10. NAME OR LOGO
VIDEO : Kaizen
©2019DrJosephK.K.Ho
10
Kaizen The Secret behind Japanese Productivity
https://www.youtube.com/watch?v=fcBXtwGexNc
What Does Kaizen and Emptying a Dishwasher
Have in Common?
https://www.youtube.com/watch?v=E6rRHqb5MV0
Process Improvement: Six Sigma & Kaizen Methodologies
https://www.youtube.com/watch?time_continue=1&v=ilDAY
BR5sQU
Experience Kaizen Training in Japan
https://www.youtube.com/watch?v=1owX2_eumS8

11. NAME OR LOGO
VIDEO : Six Sigma
©2019DrJosephK.K.Ho
11
Introduction to Six Sigma
https://www.youtube.com/watch?time_continue=4
5&v=wEBPVQ7W2wg
Application of Statistical Analysis: Six Sigma is easy
https://www.youtube.com/watch?v=DsPGWb9TPzo
Motorola and the Goal Of Six Sigma -- In Search of
Quality Training Video
https://www.youtube.com/watch?v=Ze3TWEXXqUU
Six Sigma project case studies explained step by step
https://www.youtube.com/watch?v=tuqzt61uvDw

12. NAME OR LOGO
VIDEO : Quality Tools and Problem Solving
©2019DrJosephK.K.Ho
12
Learn What the 7 Quality Control Tools Are in 8 Minutes
https://www.youtube.com/watch?v=LdhC4ziAhgY
What is Project Quality Management? Process, Tools and
Techniques | AIMS Lecture
https://www.youtube.com/watch?v=ygTz2TdtwcY
Quality assurance audit tools example
https://www.youtube.com/watch?v=dxc5mgOy8rc
Using Evaluation Tools to Drive Quality Improvement
https://www.youtube.com/watch?v=kw1WJvjm2Xk

13. NAME OR LOGO
VIDEO : Implementing TQM
©2019DrJosephK.K.Ho
13
Barriers to Implementing TQM
https://www.youtube.com/watch?v=XZ6H7F3SEVs
5S Methodology and Tips
https://www.youtube.com/watch?v=8gKJ3_Hm3dM
Process Improvement: Six Sigma & Kaizen Methodologies
https://www.youtube.com/watch?time_continue=16&v=ilDAY
BR5sQU
THE KEY TO EMPLOYEE EMPOWERMENT
https://www.youtube.com/watch?v=e3RDt5kkre0

14. NAME OR LOGO
VIDEO : Case Studies
©2019DrJosephK.K.Ho
14
BMW 3 Series. BMW Quality Management
https://www.youtube.com/watch?time_continue=3&v=
guJ4I3O8DeU
Mulsanne Quality Control - /INSIDE BENTLEY
https://www.youtube.com/watch?v=wQGifE-oZgA
TQM- Total Quality Management in McDonald Franchise
https://www.youtube.com/watch?v=UtOD0peHC4k
TQM IN TOYOTA MOTOR CO. LTD
https://www.youtube.com/watch?v=AD-B_cgI01w

15. NAME OR LOGO
VIDEO : The International Organization for
Standardization (ISO)
©2019DrJosephK.K.Ho
15
ISO 9000 AND TOTAL QUALITY
https://www.youtube.com/watch?v=MxJK1kOfMLA
What Is ISO 9001 ?
https://www.youtube.com/watch?v=FDyIcM-AFzU
How to begin ISO 9001
https://www.youtube.com/watch?v=fkK6LurTR8A
Writing ISO 9000 manual
https://www.youtube.com/watch?v=IrHWr4ONytY

16. NAME OR LOGO
VIDEO : TQM Awards
©2019DrJosephK.K.Ho
16
Three Quality/Excellence Awards - Deming Prize,
EFQM Award, MBNQA
https://www.youtube.com/watch?v=FHsByEy_4I0
Malcolm Baldrige National Quality Award - A Model
for Performance Excellence
https://www.youtube.com/watch?v=PtBSqTWfpEY
Introduction to EFQM Excellence Model
https://www.youtube.com/watch?time_continue=3&v=U
4K2_QEMP2s
Deming Prize
https://www.youtube.com/watch?v=wssLijcE0T4

17. More
• Videos: Operations Management and Quality Management
https://www.facebook.com/groups/211397969021342/
• e-Resource on Quality Management for Organizational Excellence
https://www.facebook.com/groups/238565586843146/
• Literature on Quality and Excellence
https://www.facebook.com/literature.quality.excellence/?ref=br_rs
©2019DrJosephK.K.Ho
17

18. Josephkkho.com
• Cognitive mapping the topic of Total Quality
Management (TQM)
https://www.josephkkho.com/2017-05-03-jhblg
• BUILDING A "RICH PICTURE" AND ASSESSING A
"QUALITY MANAGEMENT" PROGRAM AT THORNTON
PRINTING COMPANY
https://www.josephkkho.com/1987-cs
©2019DrJosephK.K.Ho
18

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