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BULLETIN                                                                25.02.11 Issue 08




Why are your customers
with you?
Customers. You’d think that taking care of them would be top priority for all. However, many
businesses out there struggle with the very basics and, although it’s nice for Mary Portas to
have the work, Kleeneze Distributors are determined to ensure that their customers are given
more care and attention than Michael Khatkar’s ties (bar the Nigel Smith incident of 2009).
“Good customer service is about treating everyone in such a way that they feel special and
valued and thus requires us to speak and act in a friendly manner at all times.
Gaining and maintaining customers is vital to our business. You can cut prices and
offer special rewards, but I feel the most significant way of retaining customers is by offering
excellent service.
If a customer feels you have gone beyond what is expected and you were happy to do so, they will really appreciate it. This, in turn, helps to
promote trust and confidence in the distributor. Some Kleeneze customers feel awkward and embarrassed about asking for a refund or even
exchanging an item. This is an area where prompt and friendly attention to the customer’s problem can reap rewards long term.
In today’s world where everyone seems to be in a rush and never has time for anyone else it can be amazing when we stop and take the time to
resolve someone else’s problem. When we show that we genuinely care, it is unbeatable.”
Arthur and Maureen Nicholl, Gold Distributors

“As many of our customers are elderly people, it’s important that we give more time when we are delivering to them as sometimes we are
almost the only one they see that day. Also when the weather is bad, like when the snow was here, just ask if they have everything and that they
are alright - that can be your good deed for the day
And a smile can take you further then you think.”
Harpa and Gunnar, Silver Distributors

“I was out one windy morning collecting books, when an elderly customer came to the door. She was extremely upset as one of her new
windows had been caught in the wind and blown right open and at an odd angle. She was unable to reach the catch to close it and told me
that her partner was out at the moment and she had been unable to contact either him, or the company that had installed her windows.
I offered to have a look for her and managed to close the window. She was so relieved and pleased that I was able to help she gave me
a big hug. Since doing this small thing for her, I have been stopped in the street several times and asked if I was ‘the lovely Kleeneze lady who
helped Dorothy?’
Needless to say I have picked up several new customers and had the pleasure of knowing that I had been able to help someone.”
Jill Brown, Silver Distributor

See overleaf for some of the top customer service mistakes




                           560-068-02
Continued from p1




  SOME OF THE TOP CUSTOMER SERVICE MISTAKES:
  RUDENESS                                                                  SILENCE IS NOT GOLDEN!
  It’s common sense! Be polite at all times. We all           Tick if you   It’s difficult to face criticism or complaints face on,   Tick if you
                                                              do this                                                                 do this
  have bad days, but you’ll have many more if you let         already       but it’s vital if you’re to keep your reputation as       already
  your customers know about it!                                             being the best in customer service. If your
  “I use the same skills as I use as a therapist, eye                       customers take time to contact you, give them the
  contact, remembering things that they have told you                       time they deserve.
  last time you saw them and asking them about it, turn up on               “Do what you say you are going to do and handle returns
  time, body language and treat them in a way that you would                efficiently and promptly with good grace! I always make an
  want to be treated with respect, honesty and politeness.”                 effort to get to know people if they are ok with this too. I have
  Nikki Martin, Silver Distributor                                          made some very good friends now who I met as customers.”
                                                                            Heather De La Croix, Silver Distributor

  ONE HIT WONDERS
  Indeed, schmoozing your customers on the first            Tick if you     INACCESSIBILITY
                                                            do this
  meeting is necessary. But you need to look at this        already         And speaking of contacting you, your customers            Tick if you
                                                                                                                                      do this
  relationship as one that you want to last a lifetime.                     should find it the easiest thing in the world to          already
  Look at ways of making each customer feel valued                          contact you. You can quickly lose business if they
  and wanted – make a note of their names, their likes                      can’t, so make sure all your details are readily to
  and their dislikes on your round books. It’s easier to keep one           hand.
  customer than to find a new one.                                          “Remember, customer service is an attitude - not a
  “We should always strive to give excellent service by doing that          department.”
  little bit extra. Remembering small things that happened in their         John Clease, Bronze Executive Distributor
  lives the last time we came, e.g. remembering they were going
  on holiday and asking if they had a good time or if their
  husband/wife was ill by asking how they are now.”
  Heidi Davis, Silver Distributor




  KEEPING YOUR PROMISES
  This is probably the most important one. If you promise to do something, or deliver something by a certain time or date,            Tick if you
                                                                                                                                      do this
  then do it! Try not to over commit when it comes to appointments or deliveries, so you can ensure that you’ll be there.             already
  “Provide the service your customers deserve. Remember, customers are kings and queens. And keep good records - it will
  pay dividends in the long run.”
  John McNally, Senior Distributor




Tweet talk
                      Have you signed up to Twitter yet? You’re missing out if not! Every week, Managing Director, Jamie Stewart will be
                      tweeting out his conversations with business leaders. Last week, he spoke to Distributor of the Year, Craig White about
                      understanding why this is a numbers game and how this can help you reach your goals. This week he’s chatting with
                      Platinum Premier Executive Distributor, Chris Mason-Paull.

                      Want to catch up on the interviews? Visit our YouTube page at www.youtube.com/kleenezehq. Follow us on Twitter
                      to be first to find out - @KlzEWB; @MrJamie_Stewart; @Michael_Khatkar; @lloydwbrown; @KleenezeNYC2011




                                                                                                  25.02.11 Issue 08 ENTERPRIZE WEEKLY BULLETIN
PAVING THE WAY                                  Senior Distributors Jenny      Did your journey to get the cup also help you qualify for
                                                and Martin Amos joined         Hong Kong?
                                                Kleeneze in 2006 when,         It was having so many of our team wanting to be in Hong Kong that
                                                after buying their first       led to the growth for the cup! The day we joined the business was
                                                house, they needed a           when our journey began, which led to the success of 2010, so it’s the
                                                little extra spending          compound effect of consistency, focus and doing all those little things
                                                money. Jenny, a                when no-one’s watching that you know you should be doing,
                                                marketing assistant for a      Although it seemed we were creating invisible results prior to last year,
                                                charity, and Martin, a         it’s really about laying very strong foundations for the future. We knew
                                                trainee personal trainer,      through those times that if we kept on keeping on, with trust and
                                                were in a situation that       with our blinkers on, that momentum would build.
                                                many would find familiar
                                                – their incomes were the       They say that you always remember your first conference
                                                same amount as their           with Kleeneze, but Hong Kong was your second.
                                                outgoings.                     How did it measure up?
                                                                               Attending Marrakech in 2007 with the company was a completely
                                               Now, four years on,
                                                                               different experience to Hong Kong. We were so new back then that
they’re the 2010 holders of the Distributor Challenge Trophy and have
                                                                               we really were like rabbits in headlights! We’ve changed a lot since
some big plans for their future in the pipeline.
                                                                               then, through a deeper understanding of the business and coaching,
                                                                               through personal development. We’ll never forget the feeling of
At what point did you decide that you were going to try and                    arriving on the first conference, and our highlight in Hong Kong was
qualify for the cup?                                                           seeing that same expression on our team members’ faces. The
We looked at our business at the start of 2010 and knew we had                 relationships and trust you build are very special, so sharing Hong
some fabulous people in our team to work with, who wanted to really            Kong with three great couples in our team made the trip for us.
move their business on. By sitting down with everyone individually and
finding out what their goals were, we were able to put plans together          What other benefits did you see off the back of
with them to achieve the success they wanted. We were encouraged               qualifying for the cup?
at the beginning of the year by our upline that we could achieve it as a       The biggest benefit is a feeling of belief through the team that they
team, if we believed and took the right actions in leading the way.            can follow and achieve the same within their own growing teams. It’s
When we came onto the charts in Period five, it became much more               also increased confidence, both in the team and within ourselves. We
real! It was at that stage that even more excitement and belief grew           know we can show any one of our leaders how to accomplish the
amongst the team.                                                              same this year and beyond, and as we hear so often from Craig
                                                                               [White] you carry a lot of power when you totally understand and
How did you put a plan in place and what did that plan                         believe. This is so true of the journey we’re all on in this great business,
consist of?                                                                    and that has a knock-on effect for future growth too.
After the January Showcase, we had three distributorships who
wanted to achieve Gold and qualify for Hong Kong, so our plan was              How did you feel when your name was called out?
to work closely with them through coaching, encouragement and                  Although we had visualised the moment a hundred times over, it was
massive activity. It’s just a case of doing the right numbers consistently,    still a great shock as we knew how close it would be! The
and being at every event with new team members coming along too.               unforgettable and magical moment for both of us was being
This is something we’ve always made a priority ever since joining the          backstage with the other trophy winners, as four distributorships
business, and we’ve found event attendance a huge benefit both for             within the Imagine group; we were all very emotional so it was
gaining knowledge, building relationships, and creating an                     very special. Life, after all, is about those moments that take your
environment where new people can grow and flourish.                            breath away.

Obviously, the Period 13 figures aren’t published as to give                   What plans do you have for 2011?
everyone a little bit more competition! How did you know                       Very big ones!! The trophy was a great achievement and meant a
that you were doing enough?                                                    huge amount but it’s so last year! It was wonderful to have eight of us
We had great support from our uplines, and kept focused each period,           in Hong Kong and we plan to double this for New York. With four of
adjusting where necessary for the next to ensure we were tracking              us already qualified, and two other distributorships in qualification, we
things very closely! The momentum had built through the year, and              are also working closely with others in the team to ensure they’re on
previous, so it was a case of doing the right things on a daily basis.         the plane too! The trips are a great short-term goal and stepping
Keeping track of the charts each Period gave us a rough idea what              stones to further success. We plan to triple our income by the end of
we’d need to do, so the last six weeks was a huge team effort for a            the year, and help many of our team do the same. Moving up the
final big push, whilst still taking responsibility ourselves of what we felt   sales plan by at least two places this year will give us stronger
needed to be done.                                                             confidence in our own ability, ultimately paving the way for our team
                                                                               to follow.




ENTERPRIZE WEEKLY BULLETIN Issue 08 25.02.11
¡
                                               CUT HERE TO KEEP FOR FUTURE USE




                                                  THE MAGIC OF VOLUME PROFIT - ‘FREE MONEY’
                                                  In this week’s telephone interview with Managing Director Jamie Stewart, Chris Mason-Paull explains that it is the ‘Magic of Volume Profit’ that is the real secret to success in Kleeneze. Listen to it at
                                                  www.youtube.com/kleenezehq
                                                  The 10% Bonus represents the very first target for all distributors and provides an additional cash boost, but how do you get there?
                                                  In order to qualify you need to reach 650 Bonus Points in any Period. The simplest way of doing this is to sell £200 worth of Kleeneze products every week for 4 weeks. That isn’t £200 of retail profit,
                                                  but £200 catalogue price. This will guarantee 650 Bonus Points needed to achieve the 10% Bonus.
                                                  LOOK AT THESE 2 EXAMPLES OF HOW A DISTRIBUTOR CAN EARN. ONE DISTRIBUTOR IS AIMING FOR THE 10% BONUS, THE OTHER IS NOT.


                                                                WEEK 1                                   WEEK 2                                    WEEK 3                                   WEEK 4                  +            BONUS Y/N?
                                                    DISTRIBUTOR 1
                                                                                                                                                                                                                                Well done you achieved
                                                    £100                                     £100                                     £100                                      £100                                              £400 SALES
                                                       SALES                                     SALES                                    SALES                                    SALES                                         (340 BONUS POINTS)
                                                     (85 BONUS                                (85 BONUS                                 (85 BONUS                                (85 BONUS                                    For only a few hours work!
                                                       POINTS)                                  POINTS)                                   POINTS)                                  POINTS)
                                                                                                                                                                                                                          = RETAIL PROFIT                £84
                                                         £21                                      £21                                      £21                                      £21                                   + 10% BONUS LEVEL               £0
                                                    RETAIL PROFIT                            RETAIL PROFIT                             RETAIL PROFIT                            RETAIL PROFIT
                                                                                                                                                                                                                          = TOTAL                        £84
                                                                                                                                                                                                                             But you could have earned a
                                                                                                                                                                                                                               10% BONUS by retailing
                                                                                                                                                                                                                                 twice as many sales!


                                                                WEEK 1                                   WEEK 2                                    WEEK 3                                   WEEK 4                  +            BONUS Y/N?
                                                    DISTRIBUTOR 2

                                                                                                                                                                                                                                Well done you achieved
                                                              £200                                     £200                                      £200                                     £200                                    £800 SALES
                                                                  SALES                                    SALES                                    SALES                                    SALES
                                                                                                                                                                                                                                 (680 BONUS POINTS)
                                                         (170 BONUS POINTS)                       (170 BONUS POINTS)                       (170 BONUS POINTS)                       (170 BONUS POINTS)                        For twice the work and hit
                                                                   £42                                      £42                                      £42                                       £42                              your 10% Bonus Level
                                                              RETAIL PROFIT                            RETAIL PROFIT                             RETAIL PROFIT                            RETAIL PROFIT
                                                                                                                                                                                                                          = RETAIL PROFIT    £168
                                                                                                                                                                                                                          + 10% BONUS LEVEL £51.19
                                                                                                                                                                                                                          = TOTAL         £219.19




25.02.11 Issue 08 ENTERPRIZE WEEKLY BULLETIN
LOUISE WALMSLEY AND ANTHONY PEET
                                                    “We have just started Kleeneze and are already making money. We started with the Business
                                                    Builder 200 and have gone round to our friends with the catalogues, as well as blanket


          10%                                       dropping them. So far, we have placed two orders, which have come to just under £400.
                                                    We have worked hard and now it’s paying off. If we want to earn more, we just work harder.
                                                    It’s entirely up to you how much you earn.
      QUALIFERS!                                    If you are new at Kleeneze stick with it because it’s worth it. And even if you have a really bad
                                                    day, talk to your upline, because they are there to give you advice and guide you.”
                                                    [Ed - Louise and Anthony have now qualified at 10%!]

                                                    ANDY LARGE
                                                    “Andrew signed up with the Business Builder 250 kit with the 30% discount, costing him
                                                    £130. He delivered all 250 catalogues in one drop and received orders of £373. With 22
                                                    orders in total, it was an average of £16.95 per order and gave him a commission of £76 –
                                                    over half his original investment back.
                                                    He’s also completed his first Fast Start Bonus, which Kleeneze has rewarded him for with a
                                                    free box of catalogues. He now only needs to place another order of £400 in the next 18 days
                                                    and he will receive his 10% bonus level and will have earned £210 plus the box of catalogues,
                                                    which more than covers his original investment.”
                                                    [Ed - Andy has now qualified at 13%!]




FOLLOW THE CODE
How would you feel if everyone in the world could see that email            • Do not imply you’re employing anyone, as this is a
you’ve just written? How about your latest status update?                     business where you work for yourself and not a boss.
These are the questions you need to be asking yourself when                 • Ensure you advertise a business opportunity and not a job.
advertising your business online – as everything you write about it, in
                                                                            Please see pages 8 to 9 (points 2-5 & 9) of your Business Manual –
whatever arena, is just that – advertising.
                                                                            Operations and Procedures (booklet 4) for a full run-down of what
Up until now, we have all been adhering to the DSA Code of Business         you need to take note of. However, please pay particular attention to
Conduct when it comes to advertising and marketing.                         these points:
However from Tuesday (1 March), everyone must now also comply
                                                                            2. No form of advertising should bring Kleeneze into disrepute.
with something called CAP (Code of Advertising Practice, Sales
Promotion and Direct Marketing).                                            3. Everything bearing the Kleeneze name must carry the words
                                                                               ‘Independent Distributor’ on it.
This means, when it comes to anything you’re putting out into a
                                                                            4. No references to imply territories are to be used, e.g. the words
public arena – even your emails and status updates – you must do
                                                                               ‘local’, ‘established’, ‘your’, ‘area’ or ‘regular’.
the following:
                                                                            5. No reference should be made to activity in any country unless
• Be honest, truthful and capable of being substantiated. So,
                                                                               Kleeneze has announced that Distributors may sponsor there.
  if you’re going to say something, make sure you can back
                                                                            9. You must not attempt to solicit any members of other networks
  it up, especially when it comes to earnings.
                                                                               that are competitors of Kleeneze.




  NETWORK STARS
  Moving on up? Qualification for trips like the spectacular New York destination lined up for November this year, all start with one
  step up the Sales Plan. Congratulations to the Distributors listed for making that all-important first step.
  NEW GOLD DISTRIBUTORS                            NEW SENIOR DISTRIBUTORS
  Peter Allan                                      Peter and Caren Neesham
  Andrew and Deborah Titmuss
  Sheri-Lynn and Andrew Warburton
  Vanessa and Neil Scollen




ENTERPRIZE WEEKLY BULLETIN Issue 08 25.02.11
LEARN WHILE YOU EARN EVENTS
COMPANY SHOWCASES AND TRAINING DAYS                                       Chapel Lane, Stretford MANCHESTER, M32 9 AJ.
                                                                          8.00pm - 10.00pm. Come and join us at our informal
                                                                                                                                      9 Mar   (every other Wednesday) Swindon BOM, The Link
                                                                                                                                              Centre, SWINDON. SN5 7DL. Blades bar 7.45 for
5 Mar          Kleeneze LIVE! On Tour – STONELEIGH                        & friendly, open evening. Doors open at 19.30hrs for                8pm start, £2.50 per distributor guests free, Business
               PARK, WARWICK (order on ticket code                        light refreshments, (free of charge). Easy to find - Just           dress please. Everyone welcome. Contact Steve or
               02054 – limited availability)                              off Chester Road M60/J7 heading towards Old                         Debra Nell on 01793 238909 or debra@stevenell.com.
                                                                          Trafford/Trafford Centre. £1 per Distributor, guests        10 Mar (7/4, 5/5, 9/6, 7/7, 4/8, 1/9, 6/10, 3/11, 1/12) Success
16 Mar         Gold Day – Head Office, ACCRINGTON                         free. Everyone welcome. Dress code smart/casual.                   Showcase, the Grange Moor Hotel, St Michaels Road,
               (email Lloyd.brown@kleeneze.co.uk to                       Contact Katrina & Ian Harvey-Winstanley on 07946                   Maidstone, KENT, ME16 8BS. Guest speaker, Steve
               secure a place)                                            561274, katrina.kleeneze@gmail.com, EzeReach 0161                  Roper.7pm for 7.30pm start. £3.50 per Distributor.
                                                                          660 9867.                                                          Guests free.
9 Apr          Kleeneze LIVE! On Tour – THE
                                                                  9 Mar   (6/4; 4/5; 1/6; 29/6; 27/7; 24/8; 21/9; 19/10; 16/11;       14 Mar (11/4; 9/5; 6/6; 4/7; 1/8; 29/8; 26/9; 24/10; 21/11)
               LANCASTRIAN SUITE, NEWCASTLE
                                                                          14/12) Leeds Open Evening, Holiday Inn Leeds
               (order on ticket code 02089)                                                                                                  Norwich Business Opportunity Evening, Holiday Inn,
                                                                          Garforth, Wakefield Road, LEEDS, LS25 1LH. 7.30pm                  Ipswich Road, NORWICH, NR4 6EP, 7.30pm for
7 May          Kleeneze LIVE! On Tour – THE BRISTOL                       for 8.00pm. start. Dress code: Business Suit. Contact              8.00pm start. £3 per Distributor, guests free. Business
               HOTEL, BRISTOL                                             Stuart on 07792002402.                                             dress please. Contact Stephen on 07810 126010.
                                                                  9 Mar   New Business Opportunity Meeting at Dukinfield              14 Mar (11/4; 9/5; 6/6; 4/7; 1/8; 29/8; 26/9; 24/10; 21/11)
4 Jun          Kleeneze LIVE! On Tour – PARK ROYAL,                       Masonic Hall, 62 Old Road, DUKINFIELD, SK16 4EN.                   Business Opportunity Meeting at David Lloyd, Port
               WARRINGTON                                                 8pm. All welcome. As with everything in Kleeneze this              Solent, PORTSMOUTH, Hants, PO6 4TP. Business
                                                                          is optional but this is a very special event as it’s our           dress. Everyone welcome. £2 per distributor. Guests
25 Jun         Kleeneze LIVE! On Tour – MACDONALD
                                                                          own team BOM away from a house meeting and a                       free. 7.30pm for 8pm start. Contact Carol – 023 92
               INCHYRA GRANGE HOTEL, FALKIRK                              chance for you to meet the rest of our team in neutral             613034 or 07737 164621.
10 July        Kleeneze LIVE! On Tour – BLUE                              surroundings. Bring as many prospects as possible. I
                                                                          plan to make this event every period so you have a          21 Mar (18/4; 16/5; 13/6; 11/7; 8/8; 5/9; 3/10; 24/10; 28/11)
               MOUNTAIN GOLF CLUB, BRACKNELL                                                                                                 Business Opportunity Open Evening, Everyone
                                                                          local BOM to bring prospects to and if we have a
                                                                          good turn out I will hold an incentive for the person              Welcome, Supreme Inns, Bicker bar Roundabout,
23 July        Kleeneze LIVE! On Tour - RED COW
                                                                          who brings the most prospects to the meeting. I hope               BOSTON A17/A52 junction, registration 7.30pm, £3
               MORAN HOTEL, DUBLIN                                                                                                           per person, Hosts:- Andy & Amanda Holland email:
                                                                          you can all make this event. Contact Nick Sassanelli
3 Sept         Kleeneze Xmas Showcase & Gala Dinner                       on 07789 222824; Ezereach 0161 660 9591 or                         a.holland075@btinternet.com Eze-Reach number:
                                                                          nick@comeongeton.com                                               01553 886597.
               – THE NIA AND HALL 3, THE ICC,
               BIRMINGHAM (order tickets on code                  21 Mar (18/04; 16/05; 13/06; 11/7; 08/08; 05/09; 03/10; 31/10;      21 Mar (18/4; 16/5; 20/6; 18/7; 19/9; 17/10; 21/11; 12/12)
               00027. See the DSA for full information                   28/11) Titans Training and Opportunity Meeting, Cedar               South East Open Evening Bracknell. Everyone
               on how to book or to download the                         Court Hotel, Mayo Avenue, Off Rooley Lane,                          welcome across the Network. Join us for an evening
               booking form)                                             BRADFORD, BD5 8HW, 7.30pm for 8.00pm start.                         of fun, Opportunity Presentations & Kleeneze Stories –
                                                                         Everyone welcome. Business dress please. Contact                    Huge Recognition for all groups Forest or Hospitality
10-16 Nov Kleeneze Destination – NEW YORK                                Neil Young on Ezereach: 0113 350 8763, Mobile                       Suite, Bracknell Leisure Centre, Bagshot Road,
                                                                         07817 439 451.                                                      BRACKNELL, Berks, RG12 9SE 7.45pm for 8.30pm
                                                                                                                                             start. Distributors £3 - Guests FREE Business dress
TRAINING MEETINGS - 2011 COUNTRYWIDE                              22 Mar (four-weekly). Edinburgh Opportunity Meeting at
                                                                         Premier Inn Morrison Link Road, Haymarket
                                                                                                                                             please Contact Debbie Gee on 07782 345 935 or Kate
                                                                                                                                             Lee on 0118 9268540.
13 Mar (8/5; 21/8; 23/10) Gillian Nicholson’s Wealth Events              EDINBURGH. 8.00pm until 9.00pm. Everyone
       Training - Garden Suite, Thurrock Hotel, Thurrock,                welcome. £3 single, £4 joint distributor. Contact - Jim      21 Mar (21/3; 18/4; 16/5; 13/6; 11/7; 8/8; 5/9; 3/10; 31/10;
       ESSEX. Registration opens at 11.00am for prompt                   & Jane White Ezereach 0141 530 9724.                                28/11) Westcountry Open at Padbrook Park Hotel,
       start at 11.30hrs. Finish 14.30hrs. £5 per distributor.                                                                               Cullompton, DEVON EX15 1RU (just 5 mins from J28
                                                                                                                                             on M5 sign posted). Distributors £3 per person or £4
       For further information email Gillian Nicholson at
       wealthevents@btinternet.com. Arrive ready to learn,        SOUTH/MIDLANDS/WALES                                                       per couple. Guests FREE. All from Red and Blue
       Leave ready to earn! Wealth of Income, Wealth of           1 Mar   (First Tuesday of every month) Business Opportunity                groups welcome. Prospect focused Business
       Knowledge, Wealth of Friendships.                                  Meeting. St Leonards Hotel, Ringwood Road, St                      Opportunity Presentation, Training, Book Stall, Bids
                                                                          Leonards, RINGWOOD, Hampshire, BH24 2NP.                           table, Testimonials, raffle and business related stands
19 Mar (19/3; 16/4; 14/5; 11/6; 16/7; 20/8; 17/9; 15/10; 19/11;
                                                                          7.30pm for 8.00pm start, £3 per distributor, Guests                Ample parking. Accommodation, meals, coffee and
       17/12) Going For Gold. At: The Globe Hotel, Tuesday
                                                                          Free! Business dress please. Hosts Bob Dalton and                  bar available. Contact Sheelagh & Paul 01392 462710
       Market Place, KINGS LYNN, Norfolk. PE30 1EZ (Use
                                                                          Sue Marshall on 01425 480675 or Ezereach                           (Ezereach 01803 898592) or Nigel & Lucinda 01392
       hotel entrance in Kings Street, opposite ‘Prezzo’).
                                                                          02380987429.                                                       874412 (Ezereach 01803 898652).
       7.30pm for 8.00pm prompt start. Business Dress only
       please £2.50 per person. Guests free. Everyone             2 Mar   (30/3, 27/4, 25/5, 22/6, 20/7, 17/8, 14/9, 12/10, 9/11,     23 Mar (20/4; 18/5; 15/6; 13/7; 10/8; 7/9; 5/10; 2/11)
       welcome. Contact Ann & John Coe on 01553 829241                    7/12) North London Open Evening and Opportunity                    Birmingham Open BOM. The Plough & Harrow Hotel,
       or Ezereach 01553 888118.                                          Showcase, PLEASE NOTE, NEW VENUE! Edmonton                         135 Hagley Road, BIRMINGHAM. 7.45pm registration
                                                                          Sports & Social Club, Church Street, LONDON, N9                    for an 8.00pm prompt start. Ample free parking, good
27 Mar ‘The Big 1’ is here again! The East Midlands premier
                                                                          9HL. A prospect focused, benefits led, presentation of             reception areas & bar for team sizzles & meeting your
       event is coming up soon, so book now to secure a
                                                                          the Kleeneze Business Opportunity. 7.30pm                          guests. Unfortunately there is no wheelchair access to
       place with top speakers – Doug Roper, Ian Crockford,
                                                                          registration for prompt 8.00pm start. £3 per distributor           the room (upstairs). Only £3 per distributorship, guests
       Chris Hinds, Jaime de Caso and Lynn Macdonald.
                                                                          (£5 per distributorship). Guests FREE. Dress code:                 free (bring loads & see your business grow). Hosts
       Knowledge is King will also be there on the day.
                                                                          Business. Everyone welcome! Hosts: Tony & Sue                      Gerard & Claire Tucker- Mawr (EzeReach: 0121 314
       Tickets only £8 per person for a fantastic afternoon of
                                                                          Peacham on 0208 521 4664 or Ezereach 0203 051                      9785) and Geoff & Diane Owen (EzeReach: 0121 314
       training with a fantastic raffle. Starts at 12 noon
                                                                          8333 or email: payitforward2004@aol.com and John                   4870) www.birminghambom.co.uk.
       (Doors open 11am) Finish at 5pm. For further details
       contact Andy Buxton & Laura Kelly on 07830 190485.                 Hawkes on 07767 620441 or email:                            26 Mar (23/04, 21/05, 18/06, 16/07, 13/08, 10/09, 08/10, 5/11,
       Make cheques payable to ‘The Big 1’ to 10 Cook                     jahawk1923@aol.com.                                                3/12) NEW – Gloucester Opportunity Event, The
       Close, Belper, Derbyshire, DE56 0JJ. The meeting is        2 Mar   (second Wednesday of every period – Blue) Mighty                   Holiday Inn, Crest Way, BARNWOOD, GL4 3RX, 4pm
       at the Novotel, Long Eaton, NOTTINGHAM - Jct 25                    Oaks Opportunity Meeting. Ye Olde Bell, Barnby Moor                to 5pm. Business Dress Only. Distributors £3 entry
       M1. You cannot buy tickets on the day so don’t delay               DN22 8QS near A1, 5 minutes north of RETFORD.                      Guests FREE. Host Craig White.
       - book today - this will be a sell out event.                      7.30pm for 8.00pm start. Dress: Smart casual please.        26 Mar (26/4, 24/5, 21/6, 19/7, 16/8, 13/9, 11/10, 8/11, 6/12)
       See you there.                                                     We promote Ed Ludbrook’s Coaching approach.                        Business Opportunity Open Evening, Everyone
                                                                          Everyone welcome. £3 per distributorship, £1 per                   Welcome. Holiday Inn Express, Cheriton High St,
OPPORTUNITY MEETINGS - NORTH/SCOTLAND                                     guest. Maria and Derrick Longwright (Ezereach
                                                                          01522 718671).
                                                                                                                                             FOLKESTONE, CT18 8AN Registration 7.30pm, £3
                                                                                                                                             per distributor, Guests Free. Hosts:- Ian & Lorraine
2 Mar     (30/3; 27/4; 25/5 – Wednesday, every four weeks) The                                                                               Balcombe, email:lorrainebalcombe@aol.com.
                                                                  7 Mar   (4/4; 2/5; 30/5; 27/6; 25/7; 22/8; 19/9; 17/10; 14/11;
          Bridge Inn, Altofts Lane, Whitwood, CASTLEFORD,                                                                                    EzeReach 01227 807928 Mobile: 07533 780414.
                                                                          12/12) Essex Business Opportunity Meeting at the
          WF10 5PZ. Motorway Junction: M62, Junction 31
                                                                          Holiday Inn, Brook Street, BRENTWOOD CM14 5NF,
          Everyone welcome. 8:00 prompt start. Please note
          smart dress. Hosts Graham & Georgina Long. Eze
                                                                          J28 - M25 7.30pm for 8.00pm start. Business Dress
                                                                          please. Everyone welcome, Hosts Richard & Vanadis.
                                                                                                                                      NORTHERN IRELAND
          01937 858018.                                                                                                               8 Mar   (5/4, 3/5, 31/5, 28/6) New Opportunity & Fast Start
                                                                          EzeReach: 01206 804 635.
8 Mar     (second Tuesday of each month) BOM meetings at                                                                                      Meeting 7.45pm to 9.15pm, Templeton Hotel, 882
                                                                  8 Mar   (5/4; 3/5; 31/5; 28/6; 26/7; 23/8; 20/9; 18/10; 15/11)              Antrim Road, TEMPLEPATRICK, Ballyclare, Co.
          Carlisle. Border Gate Premier Inn, Carleton,
                                                                          South West Training & Recognition Meeting. Ship Inn                 Antrim N. Ireland, BT39 0AH. Hosts Harold & Minnie
          CARLISLE CA4 OAD Tel: 01228 633311. 7.30pm for
                                                                          (next to Premier Inn), Thornbury Road, Alveston,                    Fulton: Mobile: 07968 704 218. Email:
          8.00pm start. All distributors and prospects/guests
                                                                          BRISTOL, BS35 3LL. 8.00pm start. Business dress                     home@haroldfulton.co.uk. Subscription to offset costs
          welcome. Hosts Alistair Townsend and Malcolm
                                                                          Please. Distributors £2.50 per head, guests FREE.                   £5 per distributorship. Guests FREE!
          Bullough and will feature a presentation of the
                                                                          Host: Andy Cooper, E/R: 0117 911 7561.
          opportunity and a guest speaker. For information,
          contact: Alistair Townsend 01228 528126 email:          8 Mar   (5/4; 3/5; 31/5) Hemel Hempstead Opportunity                        Do you have any Training or Opportunity meetings in your
          ali5kids@sky.com, Malcolm Bullough 01228 675553 e               Meeting, CHANGE OF VENUE - Ramada Hotel, Hemel                      area? Let us know, at meetings@kleeneze.co.uk
          mail: malcolmbullough@hotmail.com.                              Hempstead road, REDBOURN AL3 7AF. £3 per                            DEADLINE FOR WEEKLY SUBMISSIONS 4PM TUESDAY.
                                                                          distributor, guests free. 7.30pm for 8.00pm start.
9 Mar     (four weekly) The Pirates of Plenty Manchester Open
                                                                          Business dress please. Hosts: Rosina & Frank
          Evening, The Horrocks Room, St Matthew’s Hall,
                                                                          Pocock. Tel: 01442 256405.




                                                                                                                                                  Issue 08 ENTERPRIZE WEEKLY BULLETIN

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Kleeneze 2011 ewb 08

  • 1. BULLETIN 25.02.11 Issue 08 Why are your customers with you? Customers. You’d think that taking care of them would be top priority for all. However, many businesses out there struggle with the very basics and, although it’s nice for Mary Portas to have the work, Kleeneze Distributors are determined to ensure that their customers are given more care and attention than Michael Khatkar’s ties (bar the Nigel Smith incident of 2009). “Good customer service is about treating everyone in such a way that they feel special and valued and thus requires us to speak and act in a friendly manner at all times. Gaining and maintaining customers is vital to our business. You can cut prices and offer special rewards, but I feel the most significant way of retaining customers is by offering excellent service. If a customer feels you have gone beyond what is expected and you were happy to do so, they will really appreciate it. This, in turn, helps to promote trust and confidence in the distributor. Some Kleeneze customers feel awkward and embarrassed about asking for a refund or even exchanging an item. This is an area where prompt and friendly attention to the customer’s problem can reap rewards long term. In today’s world where everyone seems to be in a rush and never has time for anyone else it can be amazing when we stop and take the time to resolve someone else’s problem. When we show that we genuinely care, it is unbeatable.” Arthur and Maureen Nicholl, Gold Distributors “As many of our customers are elderly people, it’s important that we give more time when we are delivering to them as sometimes we are almost the only one they see that day. Also when the weather is bad, like when the snow was here, just ask if they have everything and that they are alright - that can be your good deed for the day And a smile can take you further then you think.” Harpa and Gunnar, Silver Distributors “I was out one windy morning collecting books, when an elderly customer came to the door. She was extremely upset as one of her new windows had been caught in the wind and blown right open and at an odd angle. She was unable to reach the catch to close it and told me that her partner was out at the moment and she had been unable to contact either him, or the company that had installed her windows. I offered to have a look for her and managed to close the window. She was so relieved and pleased that I was able to help she gave me a big hug. Since doing this small thing for her, I have been stopped in the street several times and asked if I was ‘the lovely Kleeneze lady who helped Dorothy?’ Needless to say I have picked up several new customers and had the pleasure of knowing that I had been able to help someone.” Jill Brown, Silver Distributor See overleaf for some of the top customer service mistakes 560-068-02
  • 2. Continued from p1 SOME OF THE TOP CUSTOMER SERVICE MISTAKES: RUDENESS SILENCE IS NOT GOLDEN! It’s common sense! Be polite at all times. We all Tick if you It’s difficult to face criticism or complaints face on, Tick if you do this do this have bad days, but you’ll have many more if you let already but it’s vital if you’re to keep your reputation as already your customers know about it! being the best in customer service. If your “I use the same skills as I use as a therapist, eye customers take time to contact you, give them the contact, remembering things that they have told you time they deserve. last time you saw them and asking them about it, turn up on “Do what you say you are going to do and handle returns time, body language and treat them in a way that you would efficiently and promptly with good grace! I always make an want to be treated with respect, honesty and politeness.” effort to get to know people if they are ok with this too. I have Nikki Martin, Silver Distributor made some very good friends now who I met as customers.” Heather De La Croix, Silver Distributor ONE HIT WONDERS Indeed, schmoozing your customers on the first Tick if you INACCESSIBILITY do this meeting is necessary. But you need to look at this already And speaking of contacting you, your customers Tick if you do this relationship as one that you want to last a lifetime. should find it the easiest thing in the world to already Look at ways of making each customer feel valued contact you. You can quickly lose business if they and wanted – make a note of their names, their likes can’t, so make sure all your details are readily to and their dislikes on your round books. It’s easier to keep one hand. customer than to find a new one. “Remember, customer service is an attitude - not a “We should always strive to give excellent service by doing that department.” little bit extra. Remembering small things that happened in their John Clease, Bronze Executive Distributor lives the last time we came, e.g. remembering they were going on holiday and asking if they had a good time or if their husband/wife was ill by asking how they are now.” Heidi Davis, Silver Distributor KEEPING YOUR PROMISES This is probably the most important one. If you promise to do something, or deliver something by a certain time or date, Tick if you do this then do it! Try not to over commit when it comes to appointments or deliveries, so you can ensure that you’ll be there. already “Provide the service your customers deserve. Remember, customers are kings and queens. And keep good records - it will pay dividends in the long run.” John McNally, Senior Distributor Tweet talk Have you signed up to Twitter yet? You’re missing out if not! Every week, Managing Director, Jamie Stewart will be tweeting out his conversations with business leaders. Last week, he spoke to Distributor of the Year, Craig White about understanding why this is a numbers game and how this can help you reach your goals. This week he’s chatting with Platinum Premier Executive Distributor, Chris Mason-Paull. Want to catch up on the interviews? Visit our YouTube page at www.youtube.com/kleenezehq. Follow us on Twitter to be first to find out - @KlzEWB; @MrJamie_Stewart; @Michael_Khatkar; @lloydwbrown; @KleenezeNYC2011 25.02.11 Issue 08 ENTERPRIZE WEEKLY BULLETIN
  • 3. PAVING THE WAY Senior Distributors Jenny Did your journey to get the cup also help you qualify for and Martin Amos joined Hong Kong? Kleeneze in 2006 when, It was having so many of our team wanting to be in Hong Kong that after buying their first led to the growth for the cup! The day we joined the business was house, they needed a when our journey began, which led to the success of 2010, so it’s the little extra spending compound effect of consistency, focus and doing all those little things money. Jenny, a when no-one’s watching that you know you should be doing, marketing assistant for a Although it seemed we were creating invisible results prior to last year, charity, and Martin, a it’s really about laying very strong foundations for the future. We knew trainee personal trainer, through those times that if we kept on keeping on, with trust and were in a situation that with our blinkers on, that momentum would build. many would find familiar – their incomes were the They say that you always remember your first conference same amount as their with Kleeneze, but Hong Kong was your second. outgoings. How did it measure up? Attending Marrakech in 2007 with the company was a completely Now, four years on, different experience to Hong Kong. We were so new back then that they’re the 2010 holders of the Distributor Challenge Trophy and have we really were like rabbits in headlights! We’ve changed a lot since some big plans for their future in the pipeline. then, through a deeper understanding of the business and coaching, through personal development. We’ll never forget the feeling of At what point did you decide that you were going to try and arriving on the first conference, and our highlight in Hong Kong was qualify for the cup? seeing that same expression on our team members’ faces. The We looked at our business at the start of 2010 and knew we had relationships and trust you build are very special, so sharing Hong some fabulous people in our team to work with, who wanted to really Kong with three great couples in our team made the trip for us. move their business on. By sitting down with everyone individually and finding out what their goals were, we were able to put plans together What other benefits did you see off the back of with them to achieve the success they wanted. We were encouraged qualifying for the cup? at the beginning of the year by our upline that we could achieve it as a The biggest benefit is a feeling of belief through the team that they team, if we believed and took the right actions in leading the way. can follow and achieve the same within their own growing teams. It’s When we came onto the charts in Period five, it became much more also increased confidence, both in the team and within ourselves. We real! It was at that stage that even more excitement and belief grew know we can show any one of our leaders how to accomplish the amongst the team. same this year and beyond, and as we hear so often from Craig [White] you carry a lot of power when you totally understand and How did you put a plan in place and what did that plan believe. This is so true of the journey we’re all on in this great business, consist of? and that has a knock-on effect for future growth too. After the January Showcase, we had three distributorships who wanted to achieve Gold and qualify for Hong Kong, so our plan was How did you feel when your name was called out? to work closely with them through coaching, encouragement and Although we had visualised the moment a hundred times over, it was massive activity. It’s just a case of doing the right numbers consistently, still a great shock as we knew how close it would be! The and being at every event with new team members coming along too. unforgettable and magical moment for both of us was being This is something we’ve always made a priority ever since joining the backstage with the other trophy winners, as four distributorships business, and we’ve found event attendance a huge benefit both for within the Imagine group; we were all very emotional so it was gaining knowledge, building relationships, and creating an very special. Life, after all, is about those moments that take your environment where new people can grow and flourish. breath away. Obviously, the Period 13 figures aren’t published as to give What plans do you have for 2011? everyone a little bit more competition! How did you know Very big ones!! The trophy was a great achievement and meant a that you were doing enough? huge amount but it’s so last year! It was wonderful to have eight of us We had great support from our uplines, and kept focused each period, in Hong Kong and we plan to double this for New York. With four of adjusting where necessary for the next to ensure we were tracking us already qualified, and two other distributorships in qualification, we things very closely! The momentum had built through the year, and are also working closely with others in the team to ensure they’re on previous, so it was a case of doing the right things on a daily basis. the plane too! The trips are a great short-term goal and stepping Keeping track of the charts each Period gave us a rough idea what stones to further success. We plan to triple our income by the end of we’d need to do, so the last six weeks was a huge team effort for a the year, and help many of our team do the same. Moving up the final big push, whilst still taking responsibility ourselves of what we felt sales plan by at least two places this year will give us stronger needed to be done. confidence in our own ability, ultimately paving the way for our team to follow. ENTERPRIZE WEEKLY BULLETIN Issue 08 25.02.11
  • 4. ¡ CUT HERE TO KEEP FOR FUTURE USE THE MAGIC OF VOLUME PROFIT - ‘FREE MONEY’ In this week’s telephone interview with Managing Director Jamie Stewart, Chris Mason-Paull explains that it is the ‘Magic of Volume Profit’ that is the real secret to success in Kleeneze. Listen to it at www.youtube.com/kleenezehq The 10% Bonus represents the very first target for all distributors and provides an additional cash boost, but how do you get there? In order to qualify you need to reach 650 Bonus Points in any Period. The simplest way of doing this is to sell £200 worth of Kleeneze products every week for 4 weeks. That isn’t £200 of retail profit, but £200 catalogue price. This will guarantee 650 Bonus Points needed to achieve the 10% Bonus. LOOK AT THESE 2 EXAMPLES OF HOW A DISTRIBUTOR CAN EARN. ONE DISTRIBUTOR IS AIMING FOR THE 10% BONUS, THE OTHER IS NOT. WEEK 1 WEEK 2 WEEK 3 WEEK 4 + BONUS Y/N? DISTRIBUTOR 1 Well done you achieved £100 £100 £100 £100 £400 SALES SALES SALES SALES SALES (340 BONUS POINTS) (85 BONUS (85 BONUS (85 BONUS (85 BONUS For only a few hours work! POINTS) POINTS) POINTS) POINTS) = RETAIL PROFIT £84 £21 £21 £21 £21 + 10% BONUS LEVEL £0 RETAIL PROFIT RETAIL PROFIT RETAIL PROFIT RETAIL PROFIT = TOTAL £84 But you could have earned a 10% BONUS by retailing twice as many sales! WEEK 1 WEEK 2 WEEK 3 WEEK 4 + BONUS Y/N? DISTRIBUTOR 2 Well done you achieved £200 £200 £200 £200 £800 SALES SALES SALES SALES SALES (680 BONUS POINTS) (170 BONUS POINTS) (170 BONUS POINTS) (170 BONUS POINTS) (170 BONUS POINTS) For twice the work and hit £42 £42 £42 £42 your 10% Bonus Level RETAIL PROFIT RETAIL PROFIT RETAIL PROFIT RETAIL PROFIT = RETAIL PROFIT £168 + 10% BONUS LEVEL £51.19 = TOTAL £219.19 25.02.11 Issue 08 ENTERPRIZE WEEKLY BULLETIN
  • 5. LOUISE WALMSLEY AND ANTHONY PEET “We have just started Kleeneze and are already making money. We started with the Business Builder 200 and have gone round to our friends with the catalogues, as well as blanket 10% dropping them. So far, we have placed two orders, which have come to just under £400. We have worked hard and now it’s paying off. If we want to earn more, we just work harder. It’s entirely up to you how much you earn. QUALIFERS! If you are new at Kleeneze stick with it because it’s worth it. And even if you have a really bad day, talk to your upline, because they are there to give you advice and guide you.” [Ed - Louise and Anthony have now qualified at 10%!] ANDY LARGE “Andrew signed up with the Business Builder 250 kit with the 30% discount, costing him £130. He delivered all 250 catalogues in one drop and received orders of £373. With 22 orders in total, it was an average of £16.95 per order and gave him a commission of £76 – over half his original investment back. He’s also completed his first Fast Start Bonus, which Kleeneze has rewarded him for with a free box of catalogues. He now only needs to place another order of £400 in the next 18 days and he will receive his 10% bonus level and will have earned £210 plus the box of catalogues, which more than covers his original investment.” [Ed - Andy has now qualified at 13%!] FOLLOW THE CODE How would you feel if everyone in the world could see that email • Do not imply you’re employing anyone, as this is a you’ve just written? How about your latest status update? business where you work for yourself and not a boss. These are the questions you need to be asking yourself when • Ensure you advertise a business opportunity and not a job. advertising your business online – as everything you write about it, in Please see pages 8 to 9 (points 2-5 & 9) of your Business Manual – whatever arena, is just that – advertising. Operations and Procedures (booklet 4) for a full run-down of what Up until now, we have all been adhering to the DSA Code of Business you need to take note of. However, please pay particular attention to Conduct when it comes to advertising and marketing. these points: However from Tuesday (1 March), everyone must now also comply 2. No form of advertising should bring Kleeneze into disrepute. with something called CAP (Code of Advertising Practice, Sales Promotion and Direct Marketing). 3. Everything bearing the Kleeneze name must carry the words ‘Independent Distributor’ on it. This means, when it comes to anything you’re putting out into a 4. No references to imply territories are to be used, e.g. the words public arena – even your emails and status updates – you must do ‘local’, ‘established’, ‘your’, ‘area’ or ‘regular’. the following: 5. No reference should be made to activity in any country unless • Be honest, truthful and capable of being substantiated. So, Kleeneze has announced that Distributors may sponsor there. if you’re going to say something, make sure you can back 9. You must not attempt to solicit any members of other networks it up, especially when it comes to earnings. that are competitors of Kleeneze. NETWORK STARS Moving on up? Qualification for trips like the spectacular New York destination lined up for November this year, all start with one step up the Sales Plan. Congratulations to the Distributors listed for making that all-important first step. NEW GOLD DISTRIBUTORS NEW SENIOR DISTRIBUTORS Peter Allan Peter and Caren Neesham Andrew and Deborah Titmuss Sheri-Lynn and Andrew Warburton Vanessa and Neil Scollen ENTERPRIZE WEEKLY BULLETIN Issue 08 25.02.11
  • 6. LEARN WHILE YOU EARN EVENTS COMPANY SHOWCASES AND TRAINING DAYS Chapel Lane, Stretford MANCHESTER, M32 9 AJ. 8.00pm - 10.00pm. Come and join us at our informal 9 Mar (every other Wednesday) Swindon BOM, The Link Centre, SWINDON. SN5 7DL. Blades bar 7.45 for 5 Mar Kleeneze LIVE! On Tour – STONELEIGH & friendly, open evening. Doors open at 19.30hrs for 8pm start, £2.50 per distributor guests free, Business PARK, WARWICK (order on ticket code light refreshments, (free of charge). Easy to find - Just dress please. Everyone welcome. Contact Steve or 02054 – limited availability) off Chester Road M60/J7 heading towards Old Debra Nell on 01793 238909 or debra@stevenell.com. Trafford/Trafford Centre. £1 per Distributor, guests 10 Mar (7/4, 5/5, 9/6, 7/7, 4/8, 1/9, 6/10, 3/11, 1/12) Success 16 Mar Gold Day – Head Office, ACCRINGTON free. Everyone welcome. Dress code smart/casual. Showcase, the Grange Moor Hotel, St Michaels Road, (email Lloyd.brown@kleeneze.co.uk to Contact Katrina & Ian Harvey-Winstanley on 07946 Maidstone, KENT, ME16 8BS. Guest speaker, Steve secure a place) 561274, katrina.kleeneze@gmail.com, EzeReach 0161 Roper.7pm for 7.30pm start. £3.50 per Distributor. 660 9867. Guests free. 9 Apr Kleeneze LIVE! On Tour – THE 9 Mar (6/4; 4/5; 1/6; 29/6; 27/7; 24/8; 21/9; 19/10; 16/11; 14 Mar (11/4; 9/5; 6/6; 4/7; 1/8; 29/8; 26/9; 24/10; 21/11) LANCASTRIAN SUITE, NEWCASTLE 14/12) Leeds Open Evening, Holiday Inn Leeds (order on ticket code 02089) Norwich Business Opportunity Evening, Holiday Inn, Garforth, Wakefield Road, LEEDS, LS25 1LH. 7.30pm Ipswich Road, NORWICH, NR4 6EP, 7.30pm for 7 May Kleeneze LIVE! On Tour – THE BRISTOL for 8.00pm. start. Dress code: Business Suit. Contact 8.00pm start. £3 per Distributor, guests free. Business HOTEL, BRISTOL Stuart on 07792002402. dress please. Contact Stephen on 07810 126010. 9 Mar New Business Opportunity Meeting at Dukinfield 14 Mar (11/4; 9/5; 6/6; 4/7; 1/8; 29/8; 26/9; 24/10; 21/11) 4 Jun Kleeneze LIVE! On Tour – PARK ROYAL, Masonic Hall, 62 Old Road, DUKINFIELD, SK16 4EN. Business Opportunity Meeting at David Lloyd, Port WARRINGTON 8pm. All welcome. As with everything in Kleeneze this Solent, PORTSMOUTH, Hants, PO6 4TP. Business is optional but this is a very special event as it’s our dress. Everyone welcome. £2 per distributor. Guests 25 Jun Kleeneze LIVE! On Tour – MACDONALD own team BOM away from a house meeting and a free. 7.30pm for 8pm start. Contact Carol – 023 92 INCHYRA GRANGE HOTEL, FALKIRK chance for you to meet the rest of our team in neutral 613034 or 07737 164621. 10 July Kleeneze LIVE! On Tour – BLUE surroundings. Bring as many prospects as possible. I plan to make this event every period so you have a 21 Mar (18/4; 16/5; 13/6; 11/7; 8/8; 5/9; 3/10; 24/10; 28/11) MOUNTAIN GOLF CLUB, BRACKNELL Business Opportunity Open Evening, Everyone local BOM to bring prospects to and if we have a good turn out I will hold an incentive for the person Welcome, Supreme Inns, Bicker bar Roundabout, 23 July Kleeneze LIVE! On Tour - RED COW who brings the most prospects to the meeting. I hope BOSTON A17/A52 junction, registration 7.30pm, £3 MORAN HOTEL, DUBLIN per person, Hosts:- Andy & Amanda Holland email: you can all make this event. Contact Nick Sassanelli 3 Sept Kleeneze Xmas Showcase & Gala Dinner on 07789 222824; Ezereach 0161 660 9591 or a.holland075@btinternet.com Eze-Reach number: nick@comeongeton.com 01553 886597. – THE NIA AND HALL 3, THE ICC, BIRMINGHAM (order tickets on code 21 Mar (18/04; 16/05; 13/06; 11/7; 08/08; 05/09; 03/10; 31/10; 21 Mar (18/4; 16/5; 20/6; 18/7; 19/9; 17/10; 21/11; 12/12) 00027. See the DSA for full information 28/11) Titans Training and Opportunity Meeting, Cedar South East Open Evening Bracknell. Everyone on how to book or to download the Court Hotel, Mayo Avenue, Off Rooley Lane, welcome across the Network. Join us for an evening booking form) BRADFORD, BD5 8HW, 7.30pm for 8.00pm start. of fun, Opportunity Presentations & Kleeneze Stories – Everyone welcome. Business dress please. Contact Huge Recognition for all groups Forest or Hospitality 10-16 Nov Kleeneze Destination – NEW YORK Neil Young on Ezereach: 0113 350 8763, Mobile Suite, Bracknell Leisure Centre, Bagshot Road, 07817 439 451. BRACKNELL, Berks, RG12 9SE 7.45pm for 8.30pm start. Distributors £3 - Guests FREE Business dress TRAINING MEETINGS - 2011 COUNTRYWIDE 22 Mar (four-weekly). Edinburgh Opportunity Meeting at Premier Inn Morrison Link Road, Haymarket please Contact Debbie Gee on 07782 345 935 or Kate Lee on 0118 9268540. 13 Mar (8/5; 21/8; 23/10) Gillian Nicholson’s Wealth Events EDINBURGH. 8.00pm until 9.00pm. Everyone Training - Garden Suite, Thurrock Hotel, Thurrock, welcome. £3 single, £4 joint distributor. Contact - Jim 21 Mar (21/3; 18/4; 16/5; 13/6; 11/7; 8/8; 5/9; 3/10; 31/10; ESSEX. Registration opens at 11.00am for prompt & Jane White Ezereach 0141 530 9724. 28/11) Westcountry Open at Padbrook Park Hotel, start at 11.30hrs. Finish 14.30hrs. £5 per distributor. Cullompton, DEVON EX15 1RU (just 5 mins from J28 on M5 sign posted). Distributors £3 per person or £4 For further information email Gillian Nicholson at wealthevents@btinternet.com. Arrive ready to learn, SOUTH/MIDLANDS/WALES per couple. Guests FREE. All from Red and Blue Leave ready to earn! Wealth of Income, Wealth of 1 Mar (First Tuesday of every month) Business Opportunity groups welcome. Prospect focused Business Knowledge, Wealth of Friendships. Meeting. St Leonards Hotel, Ringwood Road, St Opportunity Presentation, Training, Book Stall, Bids Leonards, RINGWOOD, Hampshire, BH24 2NP. table, Testimonials, raffle and business related stands 19 Mar (19/3; 16/4; 14/5; 11/6; 16/7; 20/8; 17/9; 15/10; 19/11; 7.30pm for 8.00pm start, £3 per distributor, Guests Ample parking. Accommodation, meals, coffee and 17/12) Going For Gold. At: The Globe Hotel, Tuesday Free! Business dress please. Hosts Bob Dalton and bar available. Contact Sheelagh & Paul 01392 462710 Market Place, KINGS LYNN, Norfolk. PE30 1EZ (Use Sue Marshall on 01425 480675 or Ezereach (Ezereach 01803 898592) or Nigel & Lucinda 01392 hotel entrance in Kings Street, opposite ‘Prezzo’). 02380987429. 874412 (Ezereach 01803 898652). 7.30pm for 8.00pm prompt start. Business Dress only please £2.50 per person. Guests free. Everyone 2 Mar (30/3, 27/4, 25/5, 22/6, 20/7, 17/8, 14/9, 12/10, 9/11, 23 Mar (20/4; 18/5; 15/6; 13/7; 10/8; 7/9; 5/10; 2/11) welcome. Contact Ann & John Coe on 01553 829241 7/12) North London Open Evening and Opportunity Birmingham Open BOM. The Plough & Harrow Hotel, or Ezereach 01553 888118. Showcase, PLEASE NOTE, NEW VENUE! Edmonton 135 Hagley Road, BIRMINGHAM. 7.45pm registration Sports & Social Club, Church Street, LONDON, N9 for an 8.00pm prompt start. Ample free parking, good 27 Mar ‘The Big 1’ is here again! The East Midlands premier 9HL. A prospect focused, benefits led, presentation of reception areas & bar for team sizzles & meeting your event is coming up soon, so book now to secure a the Kleeneze Business Opportunity. 7.30pm guests. Unfortunately there is no wheelchair access to place with top speakers – Doug Roper, Ian Crockford, registration for prompt 8.00pm start. £3 per distributor the room (upstairs). Only £3 per distributorship, guests Chris Hinds, Jaime de Caso and Lynn Macdonald. (£5 per distributorship). Guests FREE. Dress code: free (bring loads & see your business grow). Hosts Knowledge is King will also be there on the day. Business. Everyone welcome! Hosts: Tony & Sue Gerard & Claire Tucker- Mawr (EzeReach: 0121 314 Tickets only £8 per person for a fantastic afternoon of Peacham on 0208 521 4664 or Ezereach 0203 051 9785) and Geoff & Diane Owen (EzeReach: 0121 314 training with a fantastic raffle. Starts at 12 noon 8333 or email: payitforward2004@aol.com and John 4870) www.birminghambom.co.uk. (Doors open 11am) Finish at 5pm. For further details contact Andy Buxton & Laura Kelly on 07830 190485. Hawkes on 07767 620441 or email: 26 Mar (23/04, 21/05, 18/06, 16/07, 13/08, 10/09, 08/10, 5/11, Make cheques payable to ‘The Big 1’ to 10 Cook jahawk1923@aol.com. 3/12) NEW – Gloucester Opportunity Event, The Close, Belper, Derbyshire, DE56 0JJ. The meeting is 2 Mar (second Wednesday of every period – Blue) Mighty Holiday Inn, Crest Way, BARNWOOD, GL4 3RX, 4pm at the Novotel, Long Eaton, NOTTINGHAM - Jct 25 Oaks Opportunity Meeting. Ye Olde Bell, Barnby Moor to 5pm. Business Dress Only. Distributors £3 entry M1. You cannot buy tickets on the day so don’t delay DN22 8QS near A1, 5 minutes north of RETFORD. Guests FREE. Host Craig White. - book today - this will be a sell out event. 7.30pm for 8.00pm start. Dress: Smart casual please. 26 Mar (26/4, 24/5, 21/6, 19/7, 16/8, 13/9, 11/10, 8/11, 6/12) See you there. We promote Ed Ludbrook’s Coaching approach. Business Opportunity Open Evening, Everyone Everyone welcome. £3 per distributorship, £1 per Welcome. Holiday Inn Express, Cheriton High St, OPPORTUNITY MEETINGS - NORTH/SCOTLAND guest. Maria and Derrick Longwright (Ezereach 01522 718671). FOLKESTONE, CT18 8AN Registration 7.30pm, £3 per distributor, Guests Free. Hosts:- Ian & Lorraine 2 Mar (30/3; 27/4; 25/5 – Wednesday, every four weeks) The Balcombe, email:lorrainebalcombe@aol.com. 7 Mar (4/4; 2/5; 30/5; 27/6; 25/7; 22/8; 19/9; 17/10; 14/11; Bridge Inn, Altofts Lane, Whitwood, CASTLEFORD, EzeReach 01227 807928 Mobile: 07533 780414. 12/12) Essex Business Opportunity Meeting at the WF10 5PZ. Motorway Junction: M62, Junction 31 Holiday Inn, Brook Street, BRENTWOOD CM14 5NF, Everyone welcome. 8:00 prompt start. Please note smart dress. Hosts Graham & Georgina Long. Eze J28 - M25 7.30pm for 8.00pm start. Business Dress please. Everyone welcome, Hosts Richard & Vanadis. NORTHERN IRELAND 01937 858018. 8 Mar (5/4, 3/5, 31/5, 28/6) New Opportunity & Fast Start EzeReach: 01206 804 635. 8 Mar (second Tuesday of each month) BOM meetings at Meeting 7.45pm to 9.15pm, Templeton Hotel, 882 8 Mar (5/4; 3/5; 31/5; 28/6; 26/7; 23/8; 20/9; 18/10; 15/11) Antrim Road, TEMPLEPATRICK, Ballyclare, Co. Carlisle. Border Gate Premier Inn, Carleton, South West Training & Recognition Meeting. Ship Inn Antrim N. Ireland, BT39 0AH. Hosts Harold & Minnie CARLISLE CA4 OAD Tel: 01228 633311. 7.30pm for (next to Premier Inn), Thornbury Road, Alveston, Fulton: Mobile: 07968 704 218. Email: 8.00pm start. All distributors and prospects/guests BRISTOL, BS35 3LL. 8.00pm start. Business dress home@haroldfulton.co.uk. Subscription to offset costs welcome. Hosts Alistair Townsend and Malcolm Please. Distributors £2.50 per head, guests FREE. £5 per distributorship. Guests FREE! Bullough and will feature a presentation of the Host: Andy Cooper, E/R: 0117 911 7561. opportunity and a guest speaker. For information, contact: Alistair Townsend 01228 528126 email: 8 Mar (5/4; 3/5; 31/5) Hemel Hempstead Opportunity Do you have any Training or Opportunity meetings in your ali5kids@sky.com, Malcolm Bullough 01228 675553 e Meeting, CHANGE OF VENUE - Ramada Hotel, Hemel area? Let us know, at meetings@kleeneze.co.uk mail: malcolmbullough@hotmail.com. Hempstead road, REDBOURN AL3 7AF. £3 per DEADLINE FOR WEEKLY SUBMISSIONS 4PM TUESDAY. distributor, guests free. 7.30pm for 8.00pm start. 9 Mar (four weekly) The Pirates of Plenty Manchester Open Business dress please. Hosts: Rosina & Frank Evening, The Horrocks Room, St Matthew’s Hall, Pocock. Tel: 01442 256405. Issue 08 ENTERPRIZE WEEKLY BULLETIN