Practicing Communities of Practice with Ernst & Young

Ernst & Young virtual presentation Sustaining Effective Communities of Practice collaborative research report overview for KM Chicago 9 February 2010 Darrin Brogan Brad Kenney

Presentation to KM Chicago – Agenda ,[object Object],[object Object],[object Object],[object Object]

EY global and CBK overview ~170 America ~250 EMEIA ~130 shared service center ~40 China/HK (Asia-Pac) ~25 Japan ~25 Number of CBK and eChannel FTEs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ernst & Young is a global leader in assurance, tax, transaction and advisory services. People: 144,000 Locations: 5 global Areas and shared service locations

[object Object],[object Object],[object Object],[object Object],[object Object],Center for Business Knowledge (CBK) overview It didn’t happen overnight ’ 95 ’ 10 Customer needs Intranet Customer needs Research & analysis Networks Vendor management Deployment

Communities of practice at EY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Communities of practice at EY enabled via Community HomeSpaces (CHSes)

Study process overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CoP Study Findings Content organized around five chapters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CoP Study Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CoP Study Findings ,[object Object],[object Object],[object Object],CoP Leader Knowledge Advisor Knowledge Manager Knowledge Champion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CoP Study Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CoP Study Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Practicing Communities of Practice with Ernst & Young

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

En vedette

En vedette (20)

Similaire à Practicing Communities of Practice with Ernst & Young

Similaire à Practicing Communities of Practice with Ernst & Young (20)

Plus de KM Chicago

Plus de KM Chicago (20)

Dernier

Dernier (20)

Practicing Communities of Practice with Ernst & Young