1. RASTRIYA SWASTHYA BIMA YOJANA
Grievance Redressal -
Capacity building workshop for State Nodal Agencies.
1-2nd March 2012
VVGNLI , Noida
National Capital Region

2.  Difference between helpline and grievances
 Why it is required?
Noida 1-2 March 2012
DKMA Capacity building workshop VVGNLI
 From tender document
 From MOU between IA and SNA
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3. INSTITUTIONAL MECHANISM
District Grievance Redressal Committee (DGRC):
District Magistrate or an officer of the rank of Addl. Magistrate : Chairman
District Key Manager : Convenor
Representative of the Insurance Co.
Noida 1-2 March 2012
DKMA Capacity building workshop VVGNLI
State Grievance Redressal Committee (SGRC):
State Principal Secretary/Secretary of Department handling RSBY : Chairman
State Nodal Officer for RSBY : Convenor
State Representative of the Insurance Co.
National Grievance Redressal Committee (NGRC):
Deputy Director General, GoI/Director in the DGLW : Convenor
National Nodal Officer of the concerned Insurance Company
Director/Under Secretary, Ministry of Labour & Employment, GoI : Convenor
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4. TYPES OF GRIEVANCES
 Grievance of a Beneficiary
 Grievance of a Hospital
Noida 1-2 March 2012
DKMA Capacity building workshop VVGNLI
 Grievance of an Insurance Company
 Grievance Against FKO
 Grievance Against DKM or other District Authorities
 Grievance against State Nodal Agency/State
Government
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5. REDRESSAL
• Helpline
• Dispute between Beneficiary and Health Care Provider
Noida 1-2 March 2012
DKMA Capacity building workshop VVGNLI
• Dispute between Health Care Provider and the
Insurance Company
• Dispute between Insurance Company and the State
Government
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