slide deck

1. Opportunities with ISO 30401
Knowledge Management Systems -- Requirements
John Coles
ISO KM Committee Member
March 2020

2. Agenda
INTRODUCTION (AND A MESSAGE FROM ISO)
ISO BACKGROUND
CLAIMING ISO 30401 CONFORMANCE
ISO 30401 PRINCPLE-LED STANDARDS
OPPORTUNITIES WITH ISO 30401
KNOWLEDGE CAFÉ
Booz Allen Hamilton, Inc. Internal

3. 3
ISO 30401 - Introduction (0.2 d)
Organizations can no longer rely on the spontaneous diffusion of knowledge to
keep up with the pace of change.
Instead knowledge must be deliberately created, consolidated, applied and
reused faster than the rate of change.

4. Message from the ISO 30401 Committee
ISO KM Committee says to keep in mind …
Given the nature of “managing knowledge,” an International Standard on KM will never be the most leading
edge thinking and practice, nor should it be.
… But a KM Standard aims to develop a global body of knowledge, based on global collaboration, a
commonality, and a professional approach.
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5. ISO Background
What is ISO?
• The International Organization for Standardization (ISO)
• 164 countries represented (HQ in Geneva, Switzerland)
• Founded in 1946, coming out of WWII
• Facilitates world trade by providing common standards between nations
• Helps ensure quality, ecology, safety, economy, reliability, compatibility, efficiency and effectiveness
• The standards help businesses increase productivity while minimizing errors and waste
• These standards are written by global subject-matter-experts
• All ISO Standards can be reviewed and improved every 3 to 5 years
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What can I take back to the ISO Committee for you?

6. ISO Background
6
Benefits of ISO Standard
Businesses certified to ISO standards …
• Experience improved efficiency, reductions in costs
• Increased Customer Satisfaction due to improved safety, quality and processes
• Access to new markets ensuring the compatibility of products and services
Notable Standards:
1987 - ISO 9000 Family (Quality Management)
1996 - ISO 14001 (Environmental Management)
2005 - ISO 27001 (Information Security)
2010 - ISO 26000 (Social Responsibility)
2011 - ISO 50001 (Energy Management)
2016 - ISO 37001 (Anti-bribery Management)
2018 - ISO 45001 (Occupational Health & Safety)
2018 - ISO 30401 (Knowledge Management)

7. Claiming ISO Conformance
How do you achieve ISO 30401 Conformance?
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To claim conformance with an ISO standard, an organization needs evidence that it is meeting the
requirements (typically done through an audit).
Audit Types:
First-party = internal audit
Second-party = external audit
Third-party audit = external audit that can result in certification
Note:
• Accreditation is not compulsory,
• and non-accreditation does not necessarily mean it is not reputable,
• but accreditation does provide independent confirmation of your organizations’ competence

8. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
ISO 30401: Principle-led Standards

9. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
ISO 30401: Principle-led Standards

10. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
Planning
• Actions to address risks and opportunities
• Knowledge management objectives and planning to achieve them
ISO 30401: Principle-led Standards

11. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
Planning
• Actions to address risks and opportunities
• Knowledge management objectives and planning to achieve them
Support
• Resources
• Competence
• Awareness
• Communication
• Documented information
ISO 30401: Principle-led Standards

12. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
Planning
• Actions to address risks and opportunities
• Knowledge management objectives and planning to achieve them
Support
• Resources
• Competence
• Awareness
• Communication
• Documented information
Operation
• This is how you choose to Operate “your” KMS system
ISO 30401: Principle-led Standards
Example!
KMS Operations

13. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
Planning
• Actions to address risks and opportunities
• Knowledge management objectives and planning to achieve them
Support
• Resources
• Competence
• Awareness
• Communication
• Documented information
Operation
• This is how you choose to Operate “your” KMS system
Performance Evaluation & Improvement
• Monitoring, measurement, analysis and evaluation
• Internal audit
• Management review
• Nonconformity & corrective action
• Continual improvement
ISO 30401: Principle-led Standards
Example!
KMS Operations

14. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
Planning
• Actions to address risks and opportunities
• Knowledge management objectives and planning to achieve them
Support
• Resources
• Competence
• Awareness
• Communication
• Documented information
Revenue CostOptimization ComplianceCSAT
Operation
• This is how you choose to Operate “your” KMS system
Performance Evaluation & Improvement
• Monitoring, measurement, analysis and evaluation
• Internal audit
• Management review
• Nonconformity & corrective action
• Continual improvement
ISO 30401: Principle-led Standards
Example!
KMS Operations

15. Context of the Organization
• Understanding the organization and its context
• Understanding the needs and expectations of (stakeholders)
• Determining the scope of the Knowledge Management System
• Knowledge management system
• Knowledge management culture
Leadership
• Leadership and commitment
• Policy
• Roles, responsibilities and authorities
Planning
• Actions to address risks and opportunities
• Knowledge management objectives and planning to achieve them
Support
• Resources
• Competence
• Awareness
• Communication
• Documented information
Revenue CostOptimization ComplianceCSAT
Operation
• This is how you choose to Operate “your” KMS system
Performance Evaluation & Improvement
• Monitoring, measurement, analysis and evaluation
• Internal audit
• Management review
• Nonconformity & corrective action
• Continual improvement
ISO 30401: Principle-led Standards
Example!
KMS Operations

16. 4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of stakeholders
4.3 Determining the scope of the knowledge management system
4.4 Knowledge management system
4.5 Knowledge management culture
5 Leadership
5.1 Leadership and commitment
5.2 Policy
5.3 Roles, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Knowledge management objectives and planning to achieve them
7 Support
7.1 Resources
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented information
8 Operation
9 Performance evaluation
9.1 Monitoring, measurement, analysis & eval
9.2 Internal audit
9.3 Management review
10 Improvement
10.1 Nonconformity and corrective action
10.2 Continual improvement
Achieved Partially Achieved
ISO 30401: Principle-led Standards
An internationally recognized KMS Check-list

17. Opportunities with ISO 30401
ISO 30400 – Human Resource Management Standards
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• A series of ISO standards aiming to improve Human Resources
• Published HR Standards:
• Knowledge Management (30401)
• Recruitment (30405)
• Human Governance (30408)
• Workforce Planning (30409)
• Developing HR Standards for:
• Metrics
• Diversity & Inclusion
• Employee Engagement
• Learning & Development

18. Opportunities with ISO 30401
ISO 9001 – Quality Management System
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• ISO 9001 is world's most established quality framework
• Used by more than 1.5 million certified organizations across 191 countries
• Many organizations use the standard without seeking certification
• Uses a Management System Standard (ISO – Type A MSS)
• ISO 9001 revised in 2015 to include a clause for Organizational Knowledge (7.1.6)
• ISO 30401 provides Principles for Effective Knowledge Management
• Uses same ISO – Type A MSS
• More granular guidance on KM strategies and methods
• A clear way for organizations to meet the ISO 9001:2015 Knowledge Management requirement

19. Knowledge Café
What are the opportunities you see with ISO 30401?
How would you use ISO 30401?
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A. Participants break-up into Cafés
B. 2 Rounds (8 minutes each)
C. Summary of Knowledge Café
- All share their thoughts/comments and “ah-ha” moments

20. If you would like to learn more about ISO 30401
• Contact John Coles at coles_john@bah.com
• Purchase: ISO 30401 Standard ($138)
https://www.iso.org/obp/ui/#iso:std:iso:30401:ed-1:v1:en