Luke Naismith's workshop at KM Middle East 2011, Abu Dhabi, www.kmmiddleeast.com

1. Applying KM in the
Middle East Context
KM Middle East 2011
16 March
Afternoon Workshop
Applying KM in the
Middle East Context
• Luke will facilitate an interactive workshop to
explore what does and does not work in the
region. Specifically, participants will:
* Use anecdote circles to start to gather the
information.
* Conduct group work to identify themes and
characters and collectively come up with traits.
* Time permitting, develop archetypes.
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2. Workshop Question(s)
• What are the factors that promote or inhibit
the adoption of effective knowledge
management practices in the Middle East?
• Is the Middle East context significantly
different to others for undertaking knowledge
management projects?
Workshop Approach
• This workshop will use interactive knowledge
management techniques to explore the issue
• These same techniques can be applied in your
workplace to address specific issues
– A mix of Cognitive Edge techniques, narrative
inquiry, strategic foresight applications and
sensemaking will be used
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3. KM as an
Integrated
Support
System
Anecdote Circles
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4. Cynefin Model
COMPLEX KNOWABLE (COMPLICATED)
Cause and Effect do not repeat Cause and Effect separated
Pattern management Reductionist Approaches
Probe-Sense-Respond Sense-Analyse-Respond
Emergent Practice Good Practice
CHAOS KNOWN (SIMPLE)
No Cause - Effect relationship Cause and Effect repeat
Crisis management Process engineering
Act-Sense-Respond Sense-Categorise-Respond
Novel Practice Best Practice
Causal Layered Analysis
The “Litany” official public description of issue
Problem
Causes Social Science Analysis: Short-term
historical facts uncovered. Solution values
Social, Economic, with structures
Cultural
Discourse Analysis: World-
view solution often in
World-view
consciousness transformation
Metaphors and Myths Myth/Metaphor Analysis:
Solution can rarely be rationally
designed
In solving difficult problems, we need to be aware of the worldviews and
the myths and metaphors that frame possible solutions.
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5. Toolbox Cards
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