1. K. PAVAN KUMAR
E-Mail: kuraku.pavankumar@gmail.com Phone: +91-96891227058
~ SENIOR LEVEL POSITIONS ~
~ IT Operations~ IT Project Management~ Team Management
A versatile, high-energy professional with the merit of executing prestigious projects of large magnitude within strict time
schedules, cost & quality
Industry Preference: IT
Location Preference: United Arab Emirates, Hyderabad, Chennai & Bengaluru
CORE COMPETENCIES
Vendor Management
Process Improvement
Quality Assurance and Control
IT Project Lifecycle
Database Design (RDBMS)
Requirements Analysis
Costing & Budgeting
Team Building & Leadership
Client Relationship Management
Strategic Planning
Disaster Recovery
ACADEMIC DETAILS
• Master of Science in Finance and
Computer Applications from
Bharathiar University, Coimbatore,
Tamil Nadu in 2004
• Bachelor of Business Management
from Kongunadu College of Arts &
Science, Coimbatore, Tamil Nadu in
2002
IT SKILLS
Languages: C#, Asp.Net, Ajax,
Asp.Net Web Services,
Java Script, VB Script,
Classic ASP, Jquery,
Office Add-Ins, WCF,
Telerik Controls and
Windows Services
Database: Oracle (SQL / PLSQL)
and SQL server 2008
WindowsOS: 98/XP/2000/2003/2008
(32 bit / 64 bit), Unix and
Linux
PERSONAL DETAILS
Date of Birth: 11th
February 1982
Languages Known: English, Hindi, Tamil
& Telugu
Permanent Address:
PROFILE SUMMARY
• Gained global exposure by managing projects in India, Bahrain, Kuwait,
USSR, Oman, UAE, KSA and Russia
• Expertise in working on eminent technologies like ASP.NET, ADO.NET, C#,
WPF, WCF, JavaScript, .NET (2.0,4.0), AJAX, Classic ASP, Oracle, SQL server
2008, web services, Jquery, Office add-ins, Telerik Controls, Server
Maintenance, Backup & Recovery process (BCP), Security & Risk management
• Experience in agile and waterfall project management methodologies
• Forward-focused Technocrat and senior IT Professional having expertise in
concepts of end-to-end project planning and implementation from scope
management, to activity sequencing, effort & cost estimation, risk analysis to
quality management
• Competent in driving overall IT Operations inclusive of defining the IT
roadmap, budgeting, technology evaluation & evangelization; proven success
in end-to-end project management and ensuring effective management of
various resources to meet project specifications
• Skilled in analyzing information system needs, evaluating end-user
requirements, custom designing solutions & troubleshooting for complex
information systems management
ORGANISATIONAL EXPERIENCE
Falcon Insurance Company S.A.O.C – Muscat (Oman) Jun’13-Present
Manager – Information Technology Department
Role:
• Developing intranet portals to meet business requirement needs
• Executing process and applications for help-desk management, risk
assessment, backup and recovery guidelines, change management policy,
media handling and minimum security baselines standards as per
CMM/IT governance policy and procedures
• Redefining some of the processes in application & infrastructure to give
adhere quality standards, preparing IT policies, procedures & roadmap
for department compliance with audit observations
• Assisting CEO & AGM – Finance & IT in formulating the IT strategy for
the company aligned to the company’s business strategy
• Keeping track of the new developments in the technology space and
suggesting management with new recommendations thus giving an edge
over competitors
• Organizing monthly meetings for the IT committee, recording minutes of
meeting and updating the committee on the functioning of the IT Team
and progress on new IT initiatives
• Writing queries / reports to get desired results
• Spearheading testing, validating software and networking hardware to ensure
that the program is working correctly under all variables & conditions
• Coordinating with 3i Infotech on any data related issues through the
web portal
• Taking proactive steps to improve IT processes, security like disaster
recovery while improving networking security and online operations
• Monitoring implementation/maintenance of new software for Life
Insurance and developing disaster-recovery plans for the company

2. • Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and
meeting of individual & group targets
• Ensuring lowest attrition across center by coordinating with team members
• Identifying and developing potential vendors for achieving cost effective purchases of materials; reduction in prices &
timely delivery; conducting tests & inspections to ensure operational effectiveness of products developed
Highlights:
• Coached staff from trainee level to team leaders on areas such as product training and customer service
• Led the development of business continuity plans and implementation of disaster recovery infrastructure to recover
from a disaster or extended disruption
• Worked closely with project managers and stakeholders during the software implementations and organizational
infrastructure upgrade to latest firmware technologies which are business demands.
• Played a key role in taking Project/Software implementation initiatives to execute projects on time and within budget
• Took measures especially in security, quality, support and customer service to ensure that applications are in line with
requirements specified by clients
• Merit of receiving additional projects such as Project Implementation’s & ERP upgrades basis excellent services and on-
time deliveries of projects under the supervision
• Developed the Test Automation and Metrics Approach based on Test Director Implementation which enabled test
effectiveness growth and cost reduction of 30 - 45%
• Assigned work to team members, monitored their performance, and delivered outstanding results through coaching,
direction, and recognizing QC team members
Solidarity Saudi Takaful Company – Riyadh (KSA) Nov’12-May’13
Assistant/Application Manager
Role:
• Implemented various ministry requirements like Najm, Yakeen, Sadad and Simah
• Developed intranet portals to workflow business process as required
• Formulated and implemented Quick Policy System thus helping the operator to issue policy in just a couple of minutes,
as against over 10 minutes in traditional system, enhancing customer satisfaction
• Redefined processes in application & infrastructure to give adherence to quality standards
• Incorporated Automated Backup process to the servers and prepared manuals & road – map for department
Cognizant Technology Solutions – Hyderabad (India) Dec’10 – Sep’12
Project – Associate
Role:
• Prepared project plan and conducted weekly review meeting with customer and the project team
• Formulated escalation mechanism and maintained the risk database
• Designed test scenarios and test cases based on the functional specification document
• Led a team of 10 members and Internal Quality Control Team (IQC)
Assuretech Business Solutions – Trivandrum (India) Sep’08-Dec’10
Application / Project Leader
Role:
• Examined the functionality requirement received from the client
• Coordinated with various departments at client site like new business, renewals, policy servicing, claims; developed
reports to understand the underwriting terms and conditions followed during business underwriting and claims
settlement
• Prepared functional specification requirement document based on the requirements received from the client at various
geographies
• Developed general documentation for each module as per the clients specification
• Designed test scenarios and test cases based on the functional specification document
• Coordinated with the Design Team on insurance functionality and Quality Testing Team to release the module 100%
error free within the stipulated time schedule
• Administered a Team of 10 members with Internal Quality Control Team (IQC)
• Managing clients during their unit acceptance testing phase

3. 3i-infotech (India – Chennai) Sep’05-Aug’08
Software Engineer / Team Leader / Implementation Consultant
Role:
• Led application development of crossroads, collaborator & premia (EV) module while conducting quality testing &
implementation
• Prepared FSD and SRS while conducting Customer Requirement Study and BSM (Business Solution Mapping)
• Merit of executing Projects at various global nations like UAE, Bahrain & Russia
• Independtly developed “Integrator” tool to integrate with third party services in 3 ways namely “Web Service
Integration, Electronic Data Interchange and third party API Calls”.
Vishvasoft Solutions (India – Chennai) Sep’04-Aug’05
Software Engineer
Role:
• Application Development Project Scope and requirements.
• Involved in Technical and Functional Procedures also manuals.