Presented on February 10 from 1:00 - 2:00 pm ET as part of the KaiNexus Continuous Improvement Webinar Series. Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals. Methods we will discuss include: Checklists and check sheets Reports Lessons learned After action reviews Mapping (Process, Knowledge, and Mind) Communities of practice Kanban Gamification Battle rhythms When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization. Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began. She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary. Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.

1. Impactful Methods to
Benefit Organizational
Knowledge Management and
Continuous Improvement Efforts
Hosted by
Host: Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Dr. Cynthia J. Young
Founder/CEO of CJ Young Consulting, LLC
cjyoung@cjyoungconsulting.com

2. About Dr. Cindy J. Young
• Founder/CEO of CJ Young Consulting, LLC
• Curriculum developer and instructor with
Leidos
• Retired as a Surface Warfare Officer after 23
years in the U.S. Navy
• Project Management Professional
• Lean Six Sigma Master Black Belt
• ASQ-Certified Manager of
Quality/Organizational Excellence

3. Impactful Methods to Benefit Organizational
Knowledge Management and Continuous
Improvement Efforts
February 10, 2022
Hosted by

4. Objectives
• Discuss some of the most useful and
common methods available to use in
KM.
• Discuss how these methods work in the
areas of process improvement, quality,
project management, and overall
problem-solving.
• Discuss how these methods support
standardization of work across the
various organizational entities.
6 © 2022 CJ YOUNG CONSULTING, LLC

5. Some of the Most
Common and Useful
Methods to Support KM
• Checklists and check sheets
• Reports
• Lessons learned
• After action reviews
• Mapping (Process, Knowledge, and Mind)
• Communities of practice
• Kanban
• Gamification
• Battle rhythms
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X © 2022 CJ YOUNG CONSULTING, LLC

6. Checklists and Check Sheets
8 © 2022 CJ YOUNG CONSULTING, LLC
Checklists Check Sheets
Definition Lists of items used to support
doing things/not forgetting
• Observe and document results
Examples Grocery lists; packing lists • Temperature checks of
manufacturing plant equipment
• Restroom cleaning requirements
with hours columns
These are important to KM because they provide forceful backup for the
processes involved.

7. Reports, Lessons Learned, and After-Action
Reviews
• Reports, lessons learned, and
after-action reviews are not
just tools. These provide
historical data points to refer
to future efforts.
• Using these prior to starting
the new efforts and do not
rely on having the exact same
people to get process
completed.
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These are important to KM because they provide forceful backup for
the processes involved.
© 2022 CJ YOUNG CONSULTING, LLC

8. Mapping
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• Process, knowledge, and mind maps: different purposes that
supporting knowledge differently
• Process mapping shows how something is done / document
processes.
• Knowledge mapping illustrates the relationships of knowledge.
• Mind mapping illustrates the results of knowledge acquired through
brainstorming.
© 2022 CJ YOUNG CONSULTING, LLC
Mapping is important to KM because maps provide visual references and
reminders to share and locate knowledge organizational knowledge.

9. Mapping, cont.
11 © 2022 CJ YOUNG CONSULTING, LLC
Process Knowledge Mind
Program
Manager
Project
Manager
Logistics
POC
Business
Analyst
Team Lead
(Day Shift)
Team
Member #1
You
Team Lead
(Mid Shift)
Team
Member #1
Team
Member #2
Team Lead
(Eve Shift)
Team
Member #1
Team
Member #2

10. Communities of Practice
12
• Communities of practice (CoPs) are a group of individuals focused on
a similar interest or set of goals.
• CoPs can be easily created. A challenge is getting organic interest and
participation unless you assign participants to a CoP. Knowledge
sharing in the community grows as the relationships between the
members grow.
• To be effective, a CoP should have a lead for a CoP and have full
representation from each part of the organization with authorization
to make decisions for their respective part of the organization.
CoPs are important to KM because they give an organization a method
of coordinating efforts as a team while considering the big picture vice
just their area.
© 2022 CJ YOUNG CONSULTING, LLC

11. Kanban
• Method of managing process
workflow
• Visual product showing process
phases of “To do,” “Doing,” and
“Done.”
• Gives an immediate status
update of the workflow.
13 © 2022 CJ YOUNG CONSULTING, LLC
Kanban is important in KM because it can provide an instant overview of
the workflow process that anyone can understand as well as show areas
that may need cross-functional knowledge support.

12. Gamification
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• Defined as:
o Incentivizing engagement in non-games using games or gaming rules
o Leverages people's natural tendencies for competition, achievement, collaboration,
and charity.
o Rewarding users for achievements, "leveling-up," and earning badges, are carried
into the real world to help motivate individuals to achieve their goals or boost
performance.
o Having important measures: level of engagement, influence, brand loyalty, time
spent on an activity, and the game's ability to go viral.
• Similar programs include ones that reward frequent flier miles, grocery
store gas dollars, coffee stars, and pet supply dollars for participation
Encourages knowledge sharing between employees and teams
© 2022 CJ YOUNG CONSULTING, LLC

13. Battle Rhythms
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• A basic battle rhythm will ensure one meeting supports another meeting
by being placed in the correct order.
• Organizations will more than one battle rhythm will need to be de-
conflicted them.
• Example: Finance has a meeting monthly to discuss program spending. To
support this monthly meeting:
o TUES – Business analysts (BAs) meet to review spending with PMs
o WEDS – BAs the PMs meet with the directors to discuss the results of the Tuesday
meeting
o THUR – PMs and directors meet with finance
• Battle rhythms should allow some flexibility in case one meeting move, the
others can reasonably support.
Battle rhythms support KM because they provide a schedule of events that
support knowledge sharing and problem-solving.
© 2022 CJ YOUNG CONSULTING, LLC

14. KM Methods with Other “Special” Areas
• Process improvement – Knowledge sharing
for learning opportunities
• Project management – KM is specifically
called out in the Project Management Body
of Knowledge for lessons learned and
knowledge areas
• Quality – As part of an organization’s
Quality Management System in ISO
9001:2018, Clause 7.1.6 Organizational
Knowledge
16 © 2022 CJ YOUNG CONSULTING, LLC
Overall problem solving

15. KM Methods with Standardization
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• Support standardization
of work across the
various organizational
entities
• Necessary part of change
management
• Supports integration of
multiple standard
processes
• Findability
• Process implementation
• Work items

16. Key Take-Aways
• There are no special methods for KM.
• There are no standalone processes when it comes to knowledge.
• Managing knowledge is critical to supporting change, standardization,
and procedural compliance and requires consideration of all the
processes in an organization.
18 © 2022 CJ YOUNG CONSULTING, LLC

17. Dr. Cindy Young, PMP, LSS MBB, CMQ/OE
cjyoung@cjyoungconsulting.com
https://www.cjyoungconsulting.com/
https://www.linkedin.com/company/cj-young-consultingllc
Questions?
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18. Future Webinars
Be notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
Lean for Knowledge Workers
March 9 11:00 am ET
Presented by Kim Moscarda,
Director at Moscarda Solutions

19. blog.KaiNexus.com

20. The KaiNexus Podcast
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21. Q&A
• Web:
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– blog.kainexus.com
– www.CJYoungConsulting.com
• Webinars on Demand:
– www.kainexus.com/webinars
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Mark Graban
Senior Advisor, KaiNexus
Mark@KaiNexus.com
Presenter: Dr. Cynthia J. Young
Founder/CEO of CJ Young Consulting, LLC
cjyoung@cjyoungconsulting.com