Published on Feb 27, 2019 February 27 from 1:00 - 2:00 ET Presented by Meghan Scanlon In this webinar, you will learn: The strategy behind an organization's True North and setting goals at perfect The power of safety as a value and how to use it to engage people in improving their work Critical capabilities you need to develop in your organization on a transformational journey of operational excellence Megan Scanlon Meghan Scanlon is a principal of Value Capture, LLC. She has nearly 13 years of experience implementing and sustaining transformational improvements in healthcare organizations. Recently, she helped lead Value Capture’s support of the University of Virginia Health System’s Be Safe performance transformation effort. Previously, she spent 9 years as a Sr. Lean Consultant in Johnson & Johnson’s ValuMetrix Services® organization, where she had a proven track record of driving key operational changes in hospitals and healthcare facilities in North America and Europe. Megan has extensive experience developing hospital employees from the front line to the C-suite as lean practitioners and change agents, working with cross-functional groups to transform their performance and service levels, developing plans to implement change at all levels of an organization, identifying critical performance measures, and creating management tools needed in order to manage and sustain improvements. She is skilled at designing and delivering effective training sessions focused on process improvement, change management, and leadership. Prior to her work in ValuMetrix Services®, she spent over 3 years internally within Johnson & Johnson, where she attained her Lean Six Sigma Black Belt applying Process Excellence in the areas of Operations, Supply Chain, and IT.

1. Pursuing Zero Harm: A Powerful Platform
for Embedding Lean Capability
Host: Mark Graban
Senior Advisor, KaiNexus
@markgraban.com
Mark@KaiNexus.com
Presenter: Meghan Scanlon
Principal, Value Capture
@meghanmscanlon
mscanlon@valuecapturellc.com

2. • Learn the power of a Zero Harm goal to accelerate
improvement.
• Understand the importance of safety as an organizational
value and how to use it to engage people in improving their
work.
• Learn how a focus on safety can be used to embed lean
capability.
Learning Objectives

3. Webinar Logistics
• Presentation (45 minutes)
• Q&A (10 minutes)
– Use the GoToWebinar
Meeting Panel to
submit a question at
any time
• Recording link & slides will be sent via email
– Also – see the “Handouts” feature and Chat box

4. Meghan Scanlon
• Partner, Value Capture, LLC
– http://valuecapturellc.com/
• 18 years of experience implementing and
sustaining transformational improvements in
healthcare organizations
• 9 years as a Sr. Lean Consultant in Johnson &
Johnson’s ValuMetrix Services® organization
• Lean Six Sigma Black Belt
• BS (2001), Penn State University, Industrial and
Manufacturing Engineering
• @meghanmscanlon on Twitter

5. • Safety briefing
Leadership Behaviors

6. Value Capture Partners & Experience

7. Connection Between Principles and Behavior

8. In organizations that have the potential for greatness, people can
answer “yes” to the following 3 questions every day:
• Am I treated with dignity and respect by every person
I encounter without regard to race, gender,
educational attainment, rank, or any other
distinguishing feature?
• Am I given the tools, training, resources, and encouragement I
need to make a contribution to the organization that adds
meaning to my life?
• Am I recognized for that contribution by someone
whose opinion matters to me?
The Values – Paul O’Neill

9. Zero IS Possible

10. The Approach

11. What if:
• No one ever fell?
• No one ever acquired an infection in our care?
• No one injured their back moving anyone or anything?
• No one ever got hurt at work?
The Challenge

12. • Re-think the way we do everything
• Focus
• Rate of progress
• Goal
Why Zero?

13. • Value shared by all
• Measureable
• Unassailable
Why Safety?

14. 1. Physical Safety
Harm or injury from a physical object or practices that
include a physical object.
2. Emotional Safety
Focus on “who to blame” for problems.
3. Professional Safety
The ability to call out any issue observed or experience
without fear of repercussion or punitive actions.
3 Types of Safety Defined

15. Everyone, Everyday

16. Incident Prevention
Requires an organization-wide view aimed at detecting
and responding to precursors to harm events
©Safety System Strategies, LLC.
Incident Precursors
Injury-free
First Aid/Medical
RWD/LWD
Life-Altering Potential
19-21% have FSI Potential
Adapted from a Krause-Bell research study published in 7 Insights Into Safety
Leadership and verified by independent Alcoa FSI data analysis.
Reactive
Proactive

17. Incident Prevention
“Safety is not the absence of injuries but rather
the presence of defenses.”
©Safety System Strategies, LLC.

18. The Four Capabilities at Alcoa
Source: The High-Velocity Edge by Steven Spear
Capability 1:
See problems
as they occur
Capability 2:
Swarm and solve
problems as they are
seen
Capability 3:
Spread new
knowledge
Capability 4:
Lead by developing
capabilities 1,2, and 3
Four Capabilities

19. Read out loud what you see next
Capability 1: See

20. Paris
in the
the spring
Capability 1: See

21. Capability 1: See
Hazards (example) can be categorized into 10 areas:
• Motion (wasted motion)
• Gravity (potential energy)
• Mechanical (pinch points)
• Electrical (shock potential)
• Biological (exposure)
• Chemical (exposure)
• Pressure (build up of pressure)
• Temperature (heat)
• Radiation (exposure)
• Sound (high decibels)

22. Capability 1: See
• Hazard Recognition is a critical skillset to drive zero harm
• Authorizing ”Stop Work” unless individuals feel “safe”
empowers engagement and development of ”safety eyes to
see”
Trained to
Recognize
Hazards
Learned from
Experience of
Others
Experience
Ourselves WORSTBEST

23. Capability 2: Solve
• Real Time Problem Solving (RTPS)
• Systemic
• Sustain – 50% each year

24. Capability 3: Share
• 3 levels of share – push and pull
• Transparent data system – real-time information

25. Capability 4: Coach
• Leaders as coaches and developers of people
• Establish professional safety
• Engage everyone, everyday in problem solving

26. “Flip the Switch”
React to… LEARN FROM

27. Next Steps
• Solve safety problems to root
• Transparently share problems as risks across the
organization
• Build safety focus into daily work
• Safety Walks
• Leadership behaviors

28. Zero IS Possible

29. Announcements
(Then Q&A)

30. Future Webinars
• Register at www.KaiNexus.com/webinars
• KaiNexus Training Team Office Hours
• February 28 (for KaiNexus Customers)

31. Future Webinars
• Register at www.KaiNexus.com/webinars
• Barry O’Reilly
• March 6
• Open to all!

32. Podcasts
• www.KaiNexus.com/podcasts
• Subscribe via:
– iTunes
– Google Play
– Stitcher

33. Other Resources
www.KaiNexus.com

34. Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
– www.valuecapturellc.com
• Webinars on Demand:
– www.kainexus.com/webinars
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban
Senior Advisor, KaiNexus
@markgraban
Mark@KaiNexus.com
Presenter: Meghan Scanlon
Principal, Value Capture
@meghanmscanlon
mscanlon@valuecapturellc.com