This document summarizes a presentation about how JC Cannistraro, a mechanical contracting firm, uses the KaiNexus continuous improvement software. Matthew Cannistraro discusses how the company has transformed from a family business into a learning organization through technology and continuous improvement efforts. He describes how KaiNexus helps the company capture improvements, track metrics, and build an improvement culture across multiple locations and job sites. The presentation focuses on lessons learned about defining success and using technology to support and scale improvement efforts.

1. The Intersection of Culture and Technology:
Capturing Improvement Where it Happens
Mark Graban (Host)
VP of Improvement & Innovation Services
Mark@KaiNexus.com
Matthew Cannistraro (Presenter)

2. Agenda & Logistics
• Presentation (45 minutes)
• Q&A (10 minutes)
– Use the GoToWebinar
Meeting Panel to
submit a question at
any time
• Recording link & slides will be sent via email
– Also – see the “Handouts” feature and Chat box

3. About Matthew Cannistraro
Matthew Cannistraro is an Operations
Analyst in the Sheet Metal Group at JC
Cannistraro, a Mechanical Contracting firm
located in Watertown. Matthew oversees
developing and deploying a strategic
approach to data collection, analysis, and
distribution as a pilot program within the
Sheet Metal Group. He works
collaboratively to implement process
improvements that are informed by data
analysis and Lean principles.

4. Overview
• Background of JC Cannistraro and the factors that led
to the need for improvement software
• How we use KaiNexus and Why we set it up that way
• What kind of results are we seeing and how does
technology influence results
• Conclusion: What we have learned so far

5. PLUMBING HVAC PIPING
SHEET METAL
FIRE
PROTECTION
SERVICE &
MAINTENANCE
ENERGY
INTERIORS
What We Do

6. We’re a Family Business…

7. …Transformed by Technology

8. Into a Learning Organization
• Year over year growth, means new faces in
office
• Strong use of Co-op programs (similar to
internships)
• Many key leadership positions filled by internal
hires

9. Continuous
Improvement,
Round 1

10. We Ran Out of Gas
0
20
40
60
80
100
120
140
160
180
4/8/2013 5/8/2013 6/8/2013 7/8/2013 8/8/2013 9/8/2013 10/8/2013 11/8/2013 12/8/2013 1/8/2014 2/8/2014 3/8/2014
# of Adopted Improvements over Time
Total

11. 5S Jumpstart

12. Too Much to Manage

13. We found KaiNexus
Submission vs
Completion over
last 6 months

14. Key Points
• Improvements occur at Gemba—the place the
work occurs—so capture them there
• Don’t let perfect be the enemy of good
• Seemingly unique jobs can be broken into
small, repeatable steps

15. AI’s and OI’s
What’s the
difference?
Why do we use
both?
3032 AI’s compared
to
1287 OI’s in system

16. Flow Efficiency
Work Wait Work Wait Done!
Work
Work Wait
100

17. Office OI
#KaiNexusUC16

18. Office AIs
#KaiNexusUC16

19. Field AI

20. Shop

21. Technology and Culture
• It’s not just how we improve, often its what we
improve
• Acknowledgement
• Socialization

22. What have we learned?
• Define success and then design a system that
will be able to support it
• Routines build behavior, and most routines
involve technology
• Learning Organization to Improvement Culture

23. Announcements
(Then Q&A)

24. Our Next Webinar
"How to Coach for Creativity and
Service Excellence"
– Karyn Ross
– Tuesday March 28, 1 PM ET
• KaiNexus.com/webinars

25. Ask Us Anything!
• Mark Graban & Dr. Greg Jacobson
• Next Episode April 4, 1 pm ET
• Register & submit questions via
http://kainexus.com/webinars
• Past episodes available
on YouTube

26. Other Resources
www.KaiNexus.com

27. Podcasts
• www.KaiNexus.com/podcasts
• Subscribe via:
– iTunes
– Google Play
– Stitcher

28. Thanks!
• Web:
– www.kainexus.com
– blog.kainexus.com
• Webinars on Demand:
– www.kainexus.com/webinars
• Social Media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
@MarkGraban
Mark@KaiNexus.com
Matthew Cannistraro
matthewc@harringtonairsystems.com