1. Curriculum Vitae
KAILASH NATH PATEL
Mobile: +91-9911098979
E-mail :kailash1988.patel@gmail.com
JOB OBJECTIVE
Qualifies leads and sells accreditation over the telephone by performing the following duties.
PROFILE SUMMARY
• Highly competitive, Self-starter and goal oriented professional with experience in Service Operations.
• Adept at handling sales & marketing operations to stimulate sales growth and realize organizational objectives.
• Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and
consequently customer loyalty, repeat & referral business.
• Capabilities in coordinating with internal & external customers for running successful business operations and experience
of implementing procedures and service standards for business excellence.
• Solution-driven, customer centric professional with significant experience in handling aspects of service functions.
• An effective communicator with good relationship building & interpersonal skills. Good analytical, problem solving &
organizational abilities.
AREAS OF EXPOSURE
Sales & Distribution:
• Taking care of the sales with focus on achieving predefined sales target & growth. Forecasting and planning monthly &
quarterly sales targets and executing them in a given time frame.
• Responsibility of increasing the distribution of the product within the given geographically territory.
Business Development:
• Developing new clients and negotiating with them for securing profitable business.
• Maintaining & managing existing accounts to ensure business sustainability & organising promotional programs.
Key Account Management:
• Interfacing with key influencers for ascertaining requirements, managing customer centric operations and ensuring
customer satisfaction by achieving delivery timelines and service quality norms.
Customer Relationship Management:
• Maintaining cordial relations with customers to sustain the profitability of the business.
• Maximizing customer satisfaction level by monitoring customer complaints and handling customer grievances and
resolving their issues for customer retention.
ORGANISATIONAL EXPERIENCE
• Since March’2011: Idea Cellular Limited ., New Delhi as Business Development Executive – Sales .
Role:
• Accountable for managing MY IDEA portfolio of Idea Cellular Limited with a turn-over approximately 50 Lac per annum.
• Responsible for expanding and monitoring the distribution channel and executing sales operation.
• Planning and execution of primary and secondary Sales.
• Pivotal in leading Merchandising Operations for In-shop & Outdoor visibility in the area.
• Responsible for Managing Channel partners & Handling the work force team.
Highlights:
• Successfully working as Business Development Executive(Sales) in New Delhi territory for 3.6years.
• Handling the Sales force team (including: Sales Executives, Trade Merchandise Specialists& Team Leaders).
• Successfully handled 3 MY IDEA points in the tenure of 3.6yrs.

2. Since Jan 2015: Go Processing Ltd. ., New Delhi as BDE – Sales.
Essential Duties and Responsibilities include the following.
• Sell accreditation.
• Create daily lead sources.
• Screen all leads for accreditation eligibility before contacting the business.
• Make a minimum of 100 outgoing telephone calls per day, to prospective accredited businesses within a
designated market area.
• B2B and B2C sales
• providing API (application programming interface),a robust and scalable service aggregation platform providing
single point access to a consumer’s day to day transactions such as Recharges, Bill Payments, Ticketing,
Subscriptions and more, utilizing its cutting-edge technology.
EDUCATION
• 2011 - MBA (Marketing) from Institute of Management & Development, Punjab Technical University.
• 2011 -PGPM (Finance) from Institute of Management & Development, (Diploma Course).
• 2008 - Graduate in B.com(pass) from VEER BAHADUR SINGH PURWANCHAL University.
• 2005 - Done Schooling from UP board.
PROJECT DONE
Project: Marketing Research for Insurance Product.
Organisation: SMC Broker Pvt. Ltd.
Overview:
• Analysis of Consumer Response of the product.
• Analysis of effectiveness of Promotion Campaigns
• Made a report and suggestions.
•
ACCOLADES & RECONITION
• Showed active participation in:
o Awarded 2nd
position in Winter Internship Project named as “Honcho Competition” , IMD Delhi, 2010
o Participate in Inter Batch Cogent Presentation at College level & awarded as 3rd
position.
o Passed the 22nd
Annual All India UNESCO Information Test.
• Served as the:
o Volunteer in organizing the Annual Convocation Ceremony at Kamani Auditorium.
o Placement Representative of Placement team at Institute of Management & Development.
o Member of Cricket Committee at IMD, & Organize T-10 Cricket Tournament twice during 2009-2011.
IT SKILLS
• Operating System: Windows XP, Windows Vista & Windows7.
• Software : MS Office (Word, Excel &Power point)
PERSONAL DETAILS
• Date of Birth - 12 August 1988
• Address - 941/8,GovindPuri, Kalka Ji, New Delhi 110019
• Linguistic abilities - Hindi & English