1. K AI L E Y C R O W T H E R
To whom it may concern,
In today’s fast-paced and economy driven world, it’s difficult to find people who
take pleasure in getting back to basics and providing quality and friendly service and
support – I am one of those people. My background in administration and reception,
clerical data entry, logistics and freight-forwarding as well as a personal passion for
organization, time-management and communication makes me a perfect match for the
position of ______________________________.
For as long as I can remember, I've sought to create organized and efficient
environments in my personal life, education and especially my workplace. I thrive in
situations that require problem solving and always strive to find and implement more
effective standards for productivity. Currently, on a daily basis I use many tools and skills
that allow not only me, but my team to work seamlessly together on multiple projects at
once and complete all of the tasks required of us. I pride myself on my professionalism
and positive attitude in all facets of communication, be it verbal or written, as well as
having proficient skills in all MS Office software.
I am confident that I will exceed the requirements of this position while continuing
to expand my personal skill set and become an even greater asset to those around me. I
would like the opportunity to show you how I have honed my skills as a supportive
administrator, as well as developed my own unique balance of humour and a knack for
remembering small details to make anyone feel comfortable and valued.
I would like to set up a meeting with you this week so we can discuss this position
further. Please feel free to contact me at any time by email or by telephone. I am
prepared to bring positive energy to work with me every day while moving forward and
hope you’ll grant me the opportunity to work for such an established corporation in our
community. I look forward to my future with (Insert Your Company Name Here).
Sincerely,
Kailey Crowther

2. K A I L E Y C R O W T H E R
OBJECTIVE
To succeed in an environment of growth and excellence and earn a job which provides me with
career satisfaction and self-development and help me achieve personal as well as organizational
goals.
SUMMARY OF QUALIFICATIONS
• Proficient knowledge of Microsoft Outlook and MS Office programs
• Strong attention to detail and goal oriented
• Thrives in a fast-paced environment while staying organized and on task
• Understanding of the individual needs and flexible to the needs of others
• Excellent communication skills - written and verbal
• Interpersonal Sensitivity – patient, thorough, flexible and respectful
• Personal and organizational development skills
• Exceptional multitasking and time-management skills
• Ability to act in a professional and ethical manner
• Conflict resolution, and mediation skills
• Proactive while working independently with minimal supervision
WORK OF EXPERIENCE
August 2014 - Present Challenger Motor Freight Cambridge, ON
Local Fleet Driver Coordinator
• Knowledge of CN and CP inter-modal operations, truck load and LTL carriers
• Participate in communication with drivers and dispatch the correct information to ensure
company profitability as well as customer satisfaction,
• Monitor equitable distribution of work and driver performance and implement initiatives to
improve upon safety, fuel mileage, etc.,
• Assist with any driver concerns, and provide solutions regarding driver retention, payroll, miles,
and various inquires,
• Develop and maintain strong driver relations and assist with the development of the required skills
required of drivers (ie. customs, hazardous materials, hours of service, policy, regulations, satellites,
etc.),
• Update customer websites relative to specific freight type,
• Update/change data entry as required and communicate received information to various
departments, customers, and brokered carriers pertaining to loads that are running ahead or
behind schedule, or any other issues that may effect the order completion.
January – August 2014 Challenger Motor Freight Cambridge, ON
Driver Services Administrator

3. • Scanning and indexing documents, recording various logs for equipment, and forwarding calls to
different departments,
• Providing driver support by receiving and handing out paperwork for incoming/outgoing
shipments, as well as maintaining personal and unit files, and handing out necessary materials
such as logbooks, PARS and Security Seals and entering Identification numbers of those materials
into CAIN so they can be tracked,
• Communicating in a positive, calm, and efficient manner with co-workers, customers, and drivers
within the company in person, through email, and over the phone,
• Completing various yard checks to assist Equipment Control in tracking the whereabouts of
trailers, as well as assisting Customer Service by updating Challenger order numbers for Ryder
shipments online and confirming information matches.
September 2013 – February 2014 Johnny Rocco’s Kitchener, ON
Server / Bartender
• Serving and bartending in an upscale atmosphere,
• Training and assisting new employees with the standards and responsibilities of the tasks
associated with different positions in the restaurant,
• Product knowledge of a wide variety of menu items and options available to accommodate
different dietary restrictions.
EDUCATION
September 2007-April 2009 Conestoga College Kitchener, ON
Police Foundations
Ontario Secondary School Diploma obtained - 2007
Smart Serve Certified - 2010
REFERENCES
Available Upon Request